FAQ's for end to end IT support.
Hi
Its Ajit again. I'd appreciate help on this one especially. I need to know what kind of questions do i need to ask to a client if I approach them for end to end IT support.
This is something that I'm currently working on.
For example: 1) How big is the IT infrastructure of the client
2) How big is there database
3) Questions about hardware like,
a) How many servers have they got?
b) HP servers, IBM servers etc?
4) What applications are they using?
5)What OS are they working on?
so on ans so forth.
Would really appreciate if i get more questions to add to my list so that i can serve my cleint in the best possible way.
Ajit.
That's nothing!
An engineer and I contacted Adobe technical support by phone to ensure the PC I was having custom built was configured to its optimum. They advised XP64 as the best operating environment. After that discussion we had to completely revise procurement, etc to get the bits and compatible XP64 compatible software, putting the build project back a few weeks as well, Imagine how I laughed when I found out on one of these forums that XP64 is the worst choice and totally unsupported by CS4!
I have written to Shantanu Narayen, Adobe CEO and didn't even get an acknowledgement I raised this last week on the Adobe stand at BVE and was told they'd get someone to contact me asap but guess what, niet...! To be fair there has been one Adobe executive that recognises the problem and the damage poor customer support is causing the company; he has been as helpful as he can. Unfortunately, it seems the overall Adobe culture at the top is "get the money and run". If your problem goes beyond what's already on their web pages, tough luck!
Regards,
Graham
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