FAQ's & Solution Search in CRM ICSS 6.0

Hi ,
I am working on CRM 6.O . I want to configure the FAQ & Solution search in ICSS. For this I have defined Probles, Solution and tried to compile the same in in BSP_WD_CMPWB for the component CRMCMP_SAFADM. But during compilation no data is reflecting. I had also configured the SAF.
Can anybody suggest me how to get the FAQ appear in ICSS. ?
I had already referred the document C13 & C74.
If you have any documents related to these pls suggest..
regards,
Sarangamath

So, let me add the step to this that specifically is not working. Let's add to this the fact that to the Material of Truck, there are attached Warranties and Service Contracts (Truck is part of an equipment master). So, now I want all Red Trucks which have a Warranty expiring this month AND no Service Contract. To further explain, the equipment master has a Type (Truck), and either a Warranty or Contract attached to it (either, both, or neither). So I want to use the AND to identify Trucks that have no Warranty or and expiring one, AND Trucks that have no Service Contract. I only want Trucks that meet both conditions at the same time.
In our testing, we have found that using the AND with the KEEP functionality it works in all cases EXCEPT when someone owns more than one Truck. For example, lets say Bob owns two Trucks, one has no Warranty but a Service Contract, and the other Truck has a Warranty, but no Service Contract. In this case, Bob should not show up in the Target Group because he does not own a Truck that has no Warranty AND no Service Contract. However, because he shows up in the no Warranty target group for one Truck, and the no Service Contract target group for the other Truck, when you do a KEEP you get Bob in the final Target Group. Is there any way to find just Trucks that have both no Warranty and no Service Contract?
Thanks, Bryan

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Dear SAP SDN team
We are currently using SAP CRM 7.0 EHp1.
As per SAP standard best practise, we have configured the ICSS scenarios and setup the FAQs , solution search and live web collaboration.
We are able to login the ICSS B2B and B2C webshops but when we choose FAQs and solution search we do not see any results .. The categories I created for FAQs are not available in the icss and the solution search does not get any results. All XCM settings seem to be fine .
The CRM solution is correctly connected to the TREX system , but not sure where things are going wrong
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Hi Dinesh,
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3).You have maintained FAQ in the backend for a particular product.
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5). RFC connections has been cheked with the Trex.
SM59
4). You should compile the same .
BSP_ Wd_cmpwb Comp: crmcmp_safadm - Test
After all these steps the data will reflect in the search.
Hope this will clear your issue!
regards,
Sarangamath

ICSS solutions search and FAQs

Hi Expert,
I am new In ICSS apllication.According to standard best practise, i configured the icss, but only the necessary parts for FAQs, solution search and live web collaboration.
Now I am able to start the icss and to chose between FAQs and solution search, but both does not work. The categories I created for FAQs are not available in the icss and the solution search does not get any results. I do not find where I have to made the necessary configurations.
Can you help me with this problem?
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Jana

Hi
You have to create problems & solutions should assigned to that problems.By using transaction IS01,we can create problems & solution.Make sure that status of the problem or solutions should be set to "REL SLA".
Now, Go to transaction CRMD_IIA_FAQ & select the product for which you want to maintained the FAQ's.Select product & press F6 ,assign the problems to that product.
Hope so this solution will help you .
Thanks & Regards,
Silpa.T
Edited by: Silpa Tata on Aug 31, 2009 12:13 PM

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Hello All.
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Check the following XCM setting:
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mail.smtp.host
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Easwar Ram
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I have issue with the special character in CRM web application.
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misunderstood =/
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it's in output but what is data in database ?
sorry but without knowing about source data for forming the xml i haven't ideas about your problem
in db it's "TM " or "™" or ... ?
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Need help restricting user results in Opportunity searches.
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<removed_by_moderator>
Edited by: Julius Bussche on Aug 7, 2008 3:10 PM

Hi Ram,
The way we ended up resolving this was by adding the authorization object B_BUPA_ATT to each sales user role. Each user had a secondary role which defined their particular sales group in the org model.
It involved some programming (which required an outside resource) on our development side, but it worked.
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Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
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(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
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FAQ - SAP Solution Manager for VARs

You can find further technical questions around configuration & functionalities in a comprehensive
FAQ to SAP Solution Manager for VARs.
This FAQ covers questions and answers around:
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You can access the FAQ directly thru the following link [FAQ - SAP Solution Manager for VARs|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000490172009E].
Navigation path: SAP Service Marketplace > SAP Support Portal > SAP Support Infrastructure > SAP Solution Manager > SAP Solution Manager for Partners > Information for Service Provider > Training and HowTo Documents > Administrator
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Edited by: Susanne Schlehf on May 4, 2009 2:48 PM
Edited by: Susanne Schlehf on May 18, 2009 12:56 PM

Hello Richard,
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(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
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Heinrich

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blog: <a href="http://technologynotesforyou.wordpress.com">http://technologynotesforyou.wordpress.com</a> | skype: ali.net.pk

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[email protected]

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Re: Error code 16 still haunts me, I have done the 'walkthrough' stuff on the FAQ new solutions would be helpful

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<a href="/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm:///people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
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Hi all,
did anyone use blog "An advanced solution for sending email from Solution Manager (or CRM)"
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I´ve got some errors:
In method EXEC_SMART_FORM_WITH_TEXT (from note 935670) :
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Andy

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