FAQ - SAP Solution Manager for VARs

You can find further technical questions around configuration & functionalities in a comprehensive
FAQ to SAP Solution Manager for VARs.
This FAQ covers questions and answers around:
    > SAP Solution Manager, enterprise edition
    > SAP Solution Manager VAR setup: configuration of Service Desk
    > Work Center Service Desk: functions & configuration
    > Work Center System Monitoring: setup of SAP EarlyWatch Alert
You can access the FAQ directly thru the following link [FAQ - SAP Solution Manager for VARs|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000490172009E].
Navigation path: SAP Service Marketplace > SAP Support Portal > SAP Support Infrastructure > SAP Solution Manager > SAP Solution Manager for Partners > Information for Service Provider > Training and HowTo Documents > Administrator
Please notice: The FAQ will be updated from time to time.
Edited by: Susanne Schlehf on May 4, 2009 2:48 PM
Edited by: Susanne Schlehf on May 18, 2009 12:56 PM

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

Similar Messages

Questions on "FAQ - SAP Solution Manager for VARs"

Hi,
I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
For me it is not quite clear which connections are necessary for which VAR scenrio.. currently we have setup the service desk in our solman. Customer's aren't linked to the solman yet - we have saprouter-saprouter connections. Connecting them via SAP support backbone is an interesting option, especially for incident management. To get this working we should follow note 1124718 right?
But what about the other scenarios like maintenance optimizer and ewa monitoring? I guess for that we definitly need to build up RFC connections to each relevant customer system (~300+x)?! I think it will be hard to handle so many connections - just consider if a customer is cancalling the maintenance contract, everything needs to be removed again... best would be to have a central communication point...
For MOPZ we need up-to-date system information. So everyone is talking about SLD. Do you also recommend this option? There we need again a connection (direct to SolMan SLD or via external SLD on customer side).
According to the FAQ there is a workaround for ewa monitoring for customers with security doubts.. is this also working for non-ABAP components? We need SMD and WI for generating ewas for JAVA systems...
With regards to Enterprise Support contract: ewa only need to be monitored for productive systems? Can a customer be charged if they want to have ewas monitored for other sytems too? How long do we need to keep the ewas (1 month, 3 months, half year) before they are deleted? Are there any specific requirements?
All the work to get these scenarios working.. is this covered within the Enterprise Support contract? Can the customer be charged for work thats done by the VAR in their system (e.g. RFC connections, SDCCN, SLD,...)?
Sorry for this long text.. hope you have some helpful ideas!
Regards,
Richard

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

Welcome to Forum "SAP Solution Manager for VAR Partners"

Welcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN Features

Welcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN Features

SAP Solution Manager for SAP Business Suite On HANA

Dear Experts,
I have a small question regarding the available installation options for SAP Solution Manager for SOH.
Is there other available database platforms for the installation of SAP Solution Manager than the SAP HANA Database ?
Meaning that if we have a customer who has the license for SAP HANA Database, does he have other database options for installing the Solution Manager that are covered by the HANA license ?
Kind Regards,
Mohamed Awny

Well if you can find the solution manager software for a DB other than HANA in service market then you can install.
You can check this by checking the service market SAP Technology Components" ==> SAP SOLUTION MANAGER" ==> SAP SOLUTION MANAGER 7.1
HANA is so fast why choose another DB?

JSM : Job Management in SAP Solution Manager - Questions ?

01. I want to use the job request process in SAP Solution Manager. Which
technical prerequisites need to be fulfilled to use this functionality ?
02. I am using a service desk other than the SAP Solution Manager service
desk. How can the job request information be forwarded to this service desk?
03. I want to create a job request via a link in your companyu2019s intranet. What
authorizations does my user need to create the job request?.
04. What is the consequence if i assign the job in your job documentation to a
logical component instead of a business process?
05 How can i configure the monitoring for a job scheduled with job
documentation?
Rgds

Hello,
you should have a look into SAP note 1054005 - "FAQ: Job Scheduling Management with SAP Solution Manager" for technical requirements. If the job doc is not assigned to a business process then BPMon cannot be used for the respective job.
All other questions should have been answered at [http://wiki.sdn.sap.com/wiki/display/SM/FAQJobSchedulingManagement|http://wiki.sdn.sap.com/wiki/display/SM/FAQJobSchedulingManagement]
Best Regards
Volker

Forward message between CUSTOMER Solution Manager to VAR Solution Manager

Hello,
we have configured our solution manager for VAR enviroment.
Now we need to connect the customer solution manager to our VAR solution manager to forward the message opened at customer site.
In Solution Manager VAR documentation I found 2 documents (How To: Setup Service Desk 2 Service Desk (Demo) https://websmp207.sap-ag.de/sapidb/011000358700000129912009E.ZIP and How To: Einrichtung Service Desk zu Service Desk Verbindung https://websmp207.sap-ag.de/sapidb/011000358700000025722009D.PDF) but they are not very clear.
Did anyone setup this configuration?
Thanks
Andrea

>
Solution Manager wrote:
> In Solution Manager VAR documentation I found 2 documents
> (How To: Setup Service Desk 2 Service Desk (Demo) https://websmp207.sap-ag.de/~sapidb/011000358700000129912009E.ZIP and
> How To: Einrichtung Service Desk zu Service Desk Verbindung https://websmp207.sap-ag.de/~sapidb/011000358700000025722009D.PDF) but they are not very clear.
Hi Andrea,
- What's not clear?
- What information is missing in the documents?
Just post your questions here in the forum.
(I have not yet configured it on my own.)
Best regards,
Ruediger

Need help in Solution Manager for preparing for Career in SM

Hi Gurus,
This is Amit Choudhary here,i am in SAP BW and and new to SM,so wants to work in Solution manager as i got chance to work with EWA reports and found this is quite interesting so, is there any one can help me in learning more about SM so that i can get onto right track.
Waiting for the feedback on this.
Looking forward for ur valuable inputs and help.
Thanks in advance.
regards
Amit

Hi Amit,
SAP Service Support Portal provide several information on SAP Solution Manager for customers. It requires an "S-User" for access.
<a href="http://www.service.sap.com/solutionmanager">http://www.service.sap.com/solutionmanager</a>
Here you find official presentations, master/installation/configuration/... guides
<a href="http://www.service.sap.com/rkt-solman">Ramp-Up Knowledge Transfer - SolMan</a>
This section provides role-specific self-learning material.
Best regards,
Ruediger Stoecker

Connecting an existing CEN to the SAP Solution Manager

Hi,
I have running a CEN (Central Monitoring).
To use this Monitoring Data into the SAP Solution Manager for CPH and E2E Monitoring , a connection is needed between CEN and Solution Manager.
It seems that this information is available on SDN but I can not find it.
Has anybody experience with it?
Thanks
Paul

the extensions should be connected to the terminals on the faceplate as that enables you to connect to test socket and eliminate all your internal wiring which is essential when checking your broadband conenction. in addition the bt incoming wires on the back of the master belong to openreach. connecting to terminals A&B is star wiring and will just cause problems with any broadband conenction and should you need an openreach engineer then he would disconnect the wires and may connect to faceplate or may not connect them as that is customers responsibilty
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Configure incident management for VAR in solution manager 7.0 ehp1

I want to configure incident management for VAR in solution manager 7.0 ehp1, now on service.sap.com all i can find is * SAP Solution Manager 7.1 SP3 VAR Config Guide V1 * under https://websmp204.sap-ag.de/var-partner/.
Can anyone point me to config guides on what needs to be done on the customer end and my end(partner side).
I am trying to fulfill the PCOE requirement below
5. Do you have a fully operational Incident Management System?
Thanks,

hi,
check out the below FAQ and
https://websmp208.sap-ag.de/~sapidb/011000358700000490172009E.HTM
Technical suppport
https://websmp208.sap-ag.de/~sapidb/011000358700000880802009E.PDF
and some more rkt and hw to guides on
https://websmp208.sap-ag.de/~form/sapnet?_SHORTKEY=00200797470000089947&
Thanks,
Jansi

EWA for Business Objects (XI 3.1) within SAP Solution Manager

Hello!
We use Business Objects (XI 3.1) and would like to get weekly a EWA report within our SAP Solution Manager.
Our SAP Solution Manger has only ABAP stack and it has the SPS version 25.
We also do not use Wily Introscope/Diagnostics and E2E tools within SAP Solution Manager.
Question
Is it possible to set up EWA for Business Objects with our requirements (SOLMAN with ABAP stack and without E2E/Diagnostics tools)?

Hello,
The short answer is no. You can verify this in SAP Note 1507629 - Preparing a BOE system for Service Sessions in Sol. Manager.
"...1.) Managed System Setup
Perform the Managed System Setup for SAP BusinessObjects Enterprise as
described in the "End-to-End Root Cause Analysis System Landscape Setup
Guide". This guide can be found in the SAP Service Market Place:
-> http://service.sap.com/diagnostics
-> Navigate to the "Media Library"
-> Open the document "SAP Solution Manager Landscape Setup Guide"
Please ensure that you perform all steps mentioned in the guide which
are relevant for your product and version. Please read also SAP note
1357901, which is also referred to in the above mentioned setup guide."
So this is a requirement. There are also pdf documetns attached to this note that describe how to setup the EWA in Solution Manager. EGI_SBOP_EWA_part1.pdf and EGI_SBOP_EWA_part2.pdf.
The fact you have no Java stack and have not installed Diagnostics, just means it has not been done. It can be done and then you can do a managed system setup, and the balance of tasks required to prepare the system and Solution manager to generate EWA reports for the BOE system. Its just more work, not a show stopper.
Regards,
Paul

License for Java stack in SAP Solution Manager

Hello!
I installed SAP Solution Manager (ABAP+Java), have ordered the SAP License and applied the license for ABAP part (Tcode: slicense).
Do I also need to update/license the Java Part of my system in Visual Administration?
(Server 0 0_30826 .. --> Licensing Adapter --> choose Tab "Installed Licenses")
Thank you very much!
regards
Thom

Extract from OSS note 953302
In a double-stack installation, only the license keys in WebAS ABAP is relevant. You do not require a license key for WebAS Java for a double-stack installation.
If a license key was installed in WebAS Java, it does not have an effect on the function of the system. You can ignore warnings about expired or soon to expire license keys in WebAS Java.

Urgently required Good Installation Document for SAP Solution Manager 4.0

Hello Experts,
Iam implementing /installing SAP Solution Manager 4.0 in our scenario in a day/two. My query is tat do we need to install it APAP + JAVA based only or can we install it ABAP based only?
Secondly i needed good self prepared document for SAP Solution Manager 4.0 installation which gives me step wise step procedure in detail.Plz dont give service marketplace link as i hv already seen and checked installion guide over it ,act. i wanted self prepared doc which is of more use. The useful answers shall be surely awarded points. Requested to revert at earliest as i need this guide in a day itself.
My Email Id is [email protected] .
Regards,
Saumya

Hey Somya,
Can u plz send me the configuration guide of change request management that Rakesh had sent to you..
My Email-id is [email protected]
Plz its urgent, let me know if u want me to open a new thread so that i can reward you with points..
Tnx in advance.

EWA: error message in CRM check for SAP Solution Manager system

Hello!
In EWA report for SAP Solution Manager system I have seen error message: Many CSA* inbound queues in error status were detected in your system. As a result of this BDocs have not been delivered. And then table
Queue Name                                Status     Date of first entry             Entries
CSABUPA0000000070           READY     03.12.2007                          45
CSABUPA0000000934           READY     07.05.2008                          45
CSAIBASE0000000000           READY     23.11.2007                          36
CSA_ORDER_8000000000      READY     22.11.2007     5
CSA_ORDER_8000000001      READY     22.11.2007     3
and others.
I looked transaction smq2. There are 11300 queues in it. Is it actual error or it is a normal situation? And that must I do, to remove an error?
Edited by: Mariya Kurbatova on Jul 2, 2009 6:27 AM

Hi,
Usually problems with hanaging CSA* queues are caused because too many
indiviaual queues are created for the qRFC resources to handle. You can
limit the number of queues as described in note 763680.
Note 763680 would be useful if all of your qRFC resourcesa are in use
when you have a great number of queues. With a large number of dialog
WPs on the system it would probably make sense to reduce the amount
as described in the note.
the casue when you have this problem would be to check SMQR -> GOTO ->
qRFC resources. You can also see if most of your dailog WPs are in use
in SM50.
Also refer to note 758677.
Please schedule report RSQIWKEX (Inbound) to run as described in the
note.
And since your title has mentioned that the EWA is on your CRM satellite system; this maybe a further good reference too
When you replicate lots of data from CRM to R/3, there could be a qRFC
resource problem. In this case, the numebr of queues created can be
reduced by implementing the attached note 356228, particularly solution
2.
For CSA* queues is slightly different from the one decribed in note;
this is because the CSA queues exchange data within the CRM system.
The steps described should be followed, except that table SMOFQFIND
must be used instead of CRMQNAMES. In this table, fields TR_SNAEMS and
SEGM_FLD are equivalent to the CRMQNAMES fieds BAPISTRUCT and BAPIFLD
respectively. It should be possible to follow the solution 2 in the
note as long as you use SMOFQFIND instead of CRMQNAMES.
Hope this helps
Cheers,
SH

Is SAP Solution manager mandatory for SRM7 implementation?

Dear experts,
I get to know that use of SAP solution manager is mandatory for SRM 7 implementation. is it true?
what is the best practice to manage a SAP SRM implementation project? should we manage the project in SAP SM or outside of it?
Thanks and regards,
Ranjan
Ranjan Sutradhar

Hi Ranjan,
Solution Manager is not mandatory for SRM 7 implementation.
Only thing is Solution Manager contains best pratices for Project implementation e.g AS is process , to be process, blue print etc.
It is just a guilde. All things might not be required for your project.
We did it without solution Manager except that we used it for generating installation key & for maintainance opt.
Best Wishes,
Tushar.

SAP Solution Manager Adapter for SAP Quality Center by HP (ST-QCA)

Hello Folks,
I am configuring Solution Manager, and the current activity asks to download to add-ons that I can't find in the Marketplace - they are required to activate Solution Manager Enhancements:
SAP Solution Manager Adapter for SAP Quality Center by HP (software component: ST-QCA)
SAP Support Enablement package (software component: ST-SEP)
Does anyone know where to get those components?
Thanks a lot,
Marco

Hi Ravindra babu/ Murali:
I have one very quick doubt and would be really glad if you can help clarify.
As per documentation from SAP and also IMG screens etc. it seems like 'a project' in SolMan will hand-shake with 'a project' in QC.
Can I therefore assume that if there is only one instance of SolMan (productive) and one QC server alone (again, productive), any number of trials I carry out between SolMan project and QC project will not spill over into other projects in these two systems and thus have no impact whatsoever at server level.
The reason for my asking this - in my project, Testing has started using QC in a standalone mode already. We have just one server. If I have to carry out any tests/ demo between SolMan and QC, it shouldn't impact other 'standalone' projects being done in QC.
Regards,
Srini

FAQ - SAP Solution Manager for VARs

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