FAQ: What do I do if I have sign in or activation errors?

After installing the Photoshop CS6 beta, on first launch you are prompted to sign in with your Adobe ID. The Sign In button becomes unresponsive and you receive the error, "Please connect to the Internet and retry." It may be followed by "Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the internet or adjust your clock and try again."
You can receive these errors if your computer has problems connecting to the internet, your firewall is blocking access, or if the host file on your computer has been modified.
Please go to the following link if you are having sign in or activation errors:
FAQ: What do I do if I have sign in or activation errors?

1. Launch System Information into its 'report' mode. (A quick way to do this is by holding down the option key while clicking on the Apple menu item, which causes "About this Mac" to change to that.)
2. From the list on the left, under "Software" click on "Applications." (If you don't see the Applications item, click on "Show more information" from the "File" menu.)
3. Wait a minute or so for the report to finish.
4. The last column in the report is "64-bit (Intel)." (You may need to scroll the window to the right to see it.) Click on that heading to sort the list alphabetically. Anything with a "no" is 32 bit.

Similar Messages

  • What do I do if the Iphone 4 has an "Activation Error"

    My apple Iphone 4 has been restored because I got it as a replacement phone gift and I tried to restore the hardware but it keeps saying " Activation request could not be completed. If the problem persists, please contact the customer care" and no warranty left.. What should I do... Reply As soon As Possible.

    Generally this is a sign that the iPhone had previously been
    hacked/modified/jailbroken and the update relocked it to the
    original wireless carrier. If this is the case, only that wireless
    carrier can unlock your iPhone. You must contact them to see
    if they offer unlocking and if you qualify.
    Does the app Cydia appear on your iPhone?
    What does it say when you look at Settings=>General=>About=>Carrier?
    Unauthorized modification of iOS
    http://support.apple.com/kb/HT3743

  • TS4268 iMessage and Facetime have a "Waiting for activation" message.  What do I do?

    Facetime and iMessage have a "Waiting for activation" error message in the setting section.
    Need help figuring out what to do.

    iMessage is currently down.  You can always check system status at:  http://www.apple.com/support/icloud/systemstatus/

  • HT4623 my phone can't start,what is activation error

    what is happening my phone is not starting. what I have to do with ACTIVATION ERROR, I need to fiks it

    Please help meee :S :S  i need this phone tonight

  • I downloaded Yosemite OS X and when I try to select my HD (the disk) where I want to install it, the hard drive doesn't have enough space. What can I do and still have all my files? I haven't backed up...

    I downloaded Yosemite OS X and when I try to select my HD (the disk) where I want to install it, the hard drive doesn't have enough space. I have a MacBook Pro bought in 2008. What can I do and still have all my files? I haven't backed up...

    Freeing Up Space on The Hard Drive
      1. See Lion/Mountain Lion/Mavericks' Storage Display.
      2. You can remove data from your Home folder except for the /Home/Library/ folder.
      3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
      4. Also see Freeing space on your Mac OS X startup disk.
      5. See Where did my Disk Space go?.
      6. See The Storage Display.
    You must Empty the Trash in order to recover the space they occupied on the hard drive.
    You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
    Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located.
    I recommend that you also make a backup before proceeding. Just quit the installer.

  • What exactly does a new poster have to do to get permission to post images?

    Recently there was a forum update that disabled new posters to add images
    (AND links?) Supposedly this was to reduce spam. So far so good.
    Not surprisingly, immediately after the update we have numerous posts in the Forums Issues forum complaining about this feature and no doubt plenty of users just submitting to this policy in silence.
    This whole feature is a SEVERE (that's right. bold AND in caps) hindrance. I don't have the stats, but I'm sure a considerable percentage of
    (non spam) original posts are from new users with no previous forum activity. Pictures are especially important in the Chart Control forum as visualization is what charting is all about.
    (This is the forum I frequent. So yes, I'm biased.)
    Ofcourse, I'm sure the forum developers have weighed the pros and cons and studied the stats and then decided what to do after serious consideration...
    The question is: What exactly does a new poster have to do to get permission to post images? Wait for how long? Reply to a confirmation email? "Participate" more?
    (Say it ain't so.) How much more?
    If there really is a workaround by adding an image tag with the edit html button, I don't want to hear it. It's as silly a way to add images as in the before times, the long long ago.
    (Also, if this is possible, this whole restriction feature is actually worse than useless. Spammers will exploit this sooner than later. (A very good point made by our dear friend Quincy in a post that has since been deleted it
    seems.))

    I believe answering that question defeats the purpose of having the "feature".
    I suspected as much.
    I was hoping to add some explanation to the chart forum FAQ, I guess "Body text cannot contain images or links until we are able to verify your account."
    (if this really is the only message new posters get) will have to do.
    I still feel this is more of a hindrance to the quality of the forums than not. As confirmed it seems by Naomi, spammers already have a workaround.
    Sipla, it sounds like we should add this FAQ to this article:
    http://social.technet.microsoft.com/wiki/contents/articles/7359.forums-help-faq-en-us.aspx
    What do you suggest?
    What does the message say to the user who cannot post links and images yet? We should map to that language.
    Thanks!
    Ed Price (a.k.a User Ed), SQL Server Customer Program Manager (Blog,
    Twitter,
    Wiki)
    It says "Body text cannot contain images or links until we are able to verify your account."
    If this means you will get a verify email, then you should get a verify email.  The message infers that either action will be taken by the forum mods that will be apparent to the user or that the user needs to take some sort of action. 
    If this is not the case, the wording needs to be changed; it should not mislead you.  This is an incredibly vague status message.
    I do not have any record of a verify email in my inbox history.  All I have is an email this morning from MSDN Site Support (I also posted a request yesterday in MSDN Site Feedback) asking me which account I needed verified.  I only have one account. 
    Almost immediately after I replied, I was able to post links and photos.  Honestly I do not know which came first though, the "verification" or my reply to the email or someone noticing the thread about compaining about it a month after signing up.

  • I took advantage of the early upgrade to the 5c on 8/18 I believe over the phone. Not sure what I did Right but dont have issues.... Why?

    I have been reading many FAQS recent ly about this same promotion regarding the upgrade to the iphone 5c 32g and it appears so many of you have been having countless issues with it.... I feel horrible for everyone who has been dealing with this headache. Makes me wonder what i did right because i have had no problems at all, Simply called Verizon over the phone and the rep was super nice and patience and very helpful. All i had to do was call in the next day in the very early AM so they could stop the wrong phone i origanlly ordered before it wasshipped( which was thru The Edge Program) and they stopped it in time luckily before it was shipped and than the same rep canceled out the Edge option and redid everything under the new early upgrade option instead for the 5c 32 gig blue and i got it two days later with no cost whatsoever other than activation fee of 30 bucks billed to next billing cycle. Got phone and all is good from the looks. Honestly no idea what i did that worked for me but it worked. Maybe i just caught the promotion before it was immeaditatly taken off website.

    Hi there,
    I've just joined google for my email and like you wanted to sync my contacts and calendar.
    I had a couple of problems but have ironed them out below.
    First....Google have a 'google sync' program that is advertised as syncing both your contacts and calendar. This has not worked for me. I can sync my calendar no problem at all, but it hasn't worked for my contacts. On looking across the google firums I am by no means alone and indeed google employees who post there have acknowledged the problem too,
    So how to get round it and sync your calendar and contacts?
    For calendar go to this link
    http://www.google.com/mobile/products/sync.html#p=nokia_smart
    Follow the instructions and tell the Mail for Exchange program NOT to sync your contacts.  Like I said, although it's supposed to I couldn't get it to work despite a reformat of the device twice! A google employee on the forums even went out and bought the 5800 and tried to get it to work as he has noted that people are having problems. Hopefully it'll be addressed in the future.
    For syncing your contacts, go to this page
    http://www.google.com/support/mobile/bin/answer.py?answer=98230&topic=15015
    All the details for contacts sync are laid out for the pages of setup you have for a S60 3rd edition device. If, like me you have a S60 5th edition device, the details are all there but are requested in a different order. Have a good scan of the pages and you WILL find all the info you need.
    Both methods work great for me and I'm delighted.
    Hope this maybe helps
    If my post has helped you in anyway, please press the 'kudos' button.
    Thanks

  • FAQ: What information should I provide when asking a question on this forum?

    When asking a question on the Premiere Pro user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions:
    What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CC 2014.2 (8.2)).
    Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
    What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.5"---not just "Mac".
    What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
    If you are getting error message(s), what is the full text of the error message(s)?
    What were you doing when the problem occurred?
    Has this ever worked before?
    What other software are you running?
    Do you have any third-party effects or codecs installed?
    Tell us about your computer hardware. Be especially certain to tell us about your GPU, any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU) and the type of media drives you are using.
    What kind of GPU do you have installed, including make, model number, and GPU driver?
    Are you using Mercury Playback Engine GPU Acceleration?
    Do you still have the issue when choosing Project Settings > General > Renderer > Mercury Playback Engine (Software Only)?
    Does the problem only happen with your final output, with previews, or both?
    Screenshots and sample movies are often very useful in showing exactly what you're seeing, and can thus make getting an answer faster and easier.
    Also, please do everyone a favor and check the Premiere Pro FAQ list and also do a quick Premiere Pro Community Help search to see if your question has been addressed already.

    Try contacting support directly. Be sure to ask for the video queue: Contact Customer Care

  • What version of iphoto required to have Photo stream work

    I have Version 8.1 (415) and Photo Stream is Greyed out. What verison is needed to allow it to work, or should I say what free Verison is required?
    Thanks

    The following is from iCloud: Photo Stream FAQ
    What do I need to use Photo Stream
    To use Photo Stream, including Shared Photo Streams, you need an iCloud account, compatible devices, and up-to-date software:
    iPhone, iPad, or iPod touch with iOS 6.0 or later
    Mac with OS X Mountain Lion v10.8.2 or later and iPhoto 9.4 or Aperture 3.4 or later
    PC with Windows 8, Windows 7, or Windows Vista (Service Pack 2) and the iCloud Control Panel 2.1 or later for Windows
    Apple TV (2nd generation) with Software Update 5.1 or later
    You can still use Photo Stream without Shared Photo Streams if your devices meet these requirements:
    iPhone, iPad, or iPod touch with iOS 5.1 or later
    Mac with OS X Lion v10.7.5 or later and iPhoto 9.2.2 or Aperture 3.2.3 or later
    PC with Windows 7 or Windows Vista (Service Pack 2) and the iCloud Control Panel v2.0 or later for Windows
    Apple TV (2nd generation) with Software Update 5.0 or later
    For complete iCloud setup instructions, visit How to set up iCloud.
    OT

  • What do you do if you have forgotten your security questions?

    What do you do if you have forgotten your security questions?
    How do I put new security questions in?
    someone please help me

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT4623 while updating i ios7 in my ipad i counter a problem that it showed its ready to install and aftr 10 minutes a sign of itunes with usb plug in appears its there till 2 hr what to to do now i have open and close several times nuthing happens

    please find the solution while updating every thing went smoothly untill aftr 20 mins a sign of itunes and usb port appear and its not going what to do ..even i have connected to my computer and switched off the antivirus and firwall as well

    Something went wrong with your update; you are in Recovery Mode.
    Follow step 1 to 6 closely to recover your iPad.
    http://support.apple.com/kb/HT1808
    Note: You need to be patient and repeat the above many times to recover your iPad

  • HT204053 i RECENTLY PURCHASED ANOTHER IPHONE.  MY INTERNET IS NOT WORKING.  I JUST CREATED AN APPLE ID.  WHAT'S NEXT?  I NOW HAVE TWO DIFFERENT ACCOUNTS WITH DIFFERENT USER NAMES.  HOW CAN I USE ONLY ONE ACCOUNT FOR ITUNES, ICLOUD APPLE ID ETC???

    I RECENTLY PURCHASED ANOTHER IPHONE.  MY INTERNET IS NOT WORKING.  I JUST CREATED AN APPLE ID.  WHAT'S NEXT?  I NOW HAVE TWO DIFFERENT ACCOUNTS WITH DIFFERENT USER NAMES.  HOW CAN I USE ONLY ONE ACCOUNT FOR ITUNES, ICLOUD APPLE ID ETC???

    Welcome to the Apple community.
    iTunes and iCloud and different accounts, you will need to delete both accounts from your device before adding the new details in their place.
    For iCloud go to settings > iCloud, scroll down and hit the delete button. You can then sign back in using your correct details. For iTunes go to settings >store, tap your account ID and then sign out, you can then sign back in using your correct Apple ID.

  • When playing games on my Ipod, I can't buy gold packs on Fifa or gems on Clash of Clans.  What can I do?  I have credit on my Itunes account.

    When playing games on my Ipod, I can't buy gold packs on FIFA or gems on Clash of Clans.  What can I do?  I have credit on my Itunes account.

    What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem then some info as to what happens would be useful if you want help.

  • I am suddenly unable to open my pictures in Adobe Photoshop. It gives the following message: The document "Tina-19.jpg" could not be opened. Photoshop cannot open files in the  "Adobe Photoshop JPEG file" format. What does this mean? I have opened my phot

    I am suddenly unable to open my pictures in Adobe Photoshop. It gives the following message: The document “Tina-19.jpg” could not be opened. Photoshop cannot open files in the  “Adobe Photoshop JPEG file” format.
      What does this mean? I have opened my photos in Adobe Photoshop for years and suddenly I get this message and can't open any of my pictures

    JoeLib wrote:
    You type way faster than me Gene.
    Well, not necessarily in this case.
    According to the time stamp, Gene posted his answer a bit over three hours before you did, Joe.
    Gene's post:       Dec 29, 2014 5:54 PM
    Joe's post:          Dec 29, 2014 8:57 PM

  • HT4623 My Ipad is saying that i need to type in a Sim code to unlock, but i do not know what it is...I have tried every code i could think of and also the one that it originally was when i received my Sim. How do i unlock my ipad or change my sim pin?

    My Ipad is saying that i need to type in a Sim code to unlock, but i do not know what it is...I have tried every code i could think of and also the one that it originally was when i received my Sim. How do i unlock my ipad or change my sim pin?

    Hi Mikki.J.H,
    Thanks for using Apple Support Communities.  This article has some information regarding SIM PINs that may help:
    iOS: Understanding the SIM PIN
    http://support.apple.com/kb/ht1316
    Cheers,
    - Ari

Maybe you are looking for