FAQ: What information should I provide when asking a question on Flash Professional forums?

When asking a question on the Flash Professional user-to-user forums, you can make it easier by proactively providing answers to the following questions:
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Please give us more information about your Creative environment:
What version of Flash Professional are you using? And, if applicable, include the minor version number (e.g., Flash Professional CS5.5 with the 10.5.1 update).
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac". Also, see this page to quickly check if your OS is supported for the version of Flash Professional you are using.
Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number of disk drives, and how any external drives are connected.
If you are getting error message(s), what is the full text of the error message(s)?
If you encountered a crash, please upload Flash Professional log files to any free file sharing sites and post a link. Depending on the OS you are using, you will find the crash logs at:
Win: Program Files\Common files\Adobe\Installers or \Documents and Settings\<user>\Local Settings\ApplicationData\Adobe\AAMUpdater\1.0\
Mac: /Library/Logs/Adobe/Installers or ~/ Library/ApplicationSupport/Adobe/AAMUpdater/1.0/
Did you encounter the issue in spite of recreating Flash Professional preferences?
What were you doing when the problem occurred?
Has this ever worked before?
What other software are you running on the system?
Also, do check the Flash Professional FAQs list and also do a quick Flash Professional Community Help search to see if your question has been addressed already.
Adding screenshots and FLAs to your discussions is highly useful and will help fetch an answer faster and easier.

I second that. I would also suggest the list of things the user should at least supply is supplemented with the client mode; HI (High Interactivity) or SI (Standard Interactivity).
Axel

Similar Messages

FAQ: What information should I provide when asking a question on this forum?

When asking a question on the Premiere Pro user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions:
What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CC 2014.2 (8.2)).
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.5"---not just "Mac".
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
If you are getting error message(s), what is the full text of the error message(s)?
What were you doing when the problem occurred?
Has this ever worked before?
What other software are you running?
Do you have any third-party effects or codecs installed?
Tell us about your computer hardware. Be especially certain to tell us about your GPU, any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU) and the type of media drives you are using.
What kind of GPU do you have installed, including make, model number, and GPU driver?
Are you using Mercury Playback Engine GPU Acceleration?
Do you still have the issue when choosing Project Settings > General > Renderer > Mercury Playback Engine (Software Only)?
Does the problem only happen with your final output, with previews, or both?
Screenshots and sample movies are often very useful in showing exactly what you're seeing, and can thus make getting an answer faster and easier.
Also, please do everyone a favor and check the Premiere Pro FAQ list and also do a quick Premiere Pro Community Help search to see if your question has been addressed already.

Try contacting support directly. Be sure to ask for the video queue: Contact Customer Care

FAQ: What information should I provide when posting, or What do you need to know to solve my issue?

When asking a question on the Photoshop Elements user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions:
What version of Photoshop Elements? Include the minor version number (e.g., Photoshop Elements 9 with the 9.0.3 update).
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
If you are getting error message(s), what is the full text of the error message(s)?
What were you doing when the problem occurred?
Has this ever worked before?
What other software are you running?
Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
Has this ever worked before? If so, do you recall any changes you made to PSE, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
Screenshots and sample movies are often very useful in showing exactly what you're seeing, and can thus make getting an answer faster and easier. FAQ: How do I capture and post a screen shot or video?
Also, please do everyone a favor and check the Photoshop Elements FAQ list and also do a quick Photoshop Elements Community Help search to see if your question has been addressed already.

Check your Mac can run ML...
Mountain Lion > http://www.apple.com/osx/specs/
Upgrade to Mountain Lion
Before attempting any Major Upgrade... get yourself an External Hard Drive... and create a Bootable Clone Backup of your current Hard Drive...
By far the easiest way to make such a Backup, is to use something like
SuperDuper http://www.shirt-pocket.com/
or CCC http://www.bombich.com/
That way, should anything untoward happen during the Upgrade,
you will NOT LOSE ANYTHING.
(Get an EHD that is at least equal to your current Drive...)
Also, Check here for compatibility of 3rd party Software you may be using...
http://roaringapps.com/apps:table

HT5622 What information should I use when asked for "Label" when attempting to order an iphoto book?

When attempting to purchase an iphoto book, I am unable to. It tells me that the Label name is already being used. I've used my name, and don't know what else I am supposed to do. I don't want to lose the work I did to create the book, but Apple won't allow me to get to Step 3 in my purchase attempt.

When attempting to purchase an iphoto book, I am unable to. It tells me that the Label name is already being used. I've used my name, and don't know what else I am supposed to do. I don't want to lose the work I did to create the book, but Apple won't allow me to get to Step 3 in my purchase attempt.

When i'm starting adobe flash professional there is an error 5 what should i do?

When i'm starting adobe flash professional there is an error 5 what should i do?

Can you check the solution mentioned in this thread to see if it helps?
Configuration error 5 (http://forums.adobe.com/thread/628476)
Thanks,
Preran

What parameters should be set when i receive standard material through idoc

Hi,
What parameters should be set when i receive standard material through idoc in inbound system.
regards,
Gurprit Bhatia

http://help.sap.com/saphelp_nw04/helpdata/en/78/21755951ce11d189570000e829fbbd/frameset.htm
How to understand "outbound parameters" and "inbound parameters" in WE20?

Getting an Error:5 when I try to start Flash Professional CS4. Other Adobe products seem fine. Running in Windows 8, 64bit

Getting an Error:5 when I try to start Flash Professional CS4. Other Adobe products seem fine. Running in Windows 8, 64bit

reset your flash pro preferences, Re-create preferences

What impact should I see when my Ipad mini is associated to my Wife's Apple ID

I have a 64gb Ipad mini
My wife has a 16gb Ipad with retina
Both me and my wife have purchased tv shows in iTunes using my Ipad mini and have both downloaded content to that device.
My Ipad mini shows in my wife's iTunes account as being associated with her Apple ID.
To date, I can't see that I have been impacted by that association because we can both log in and out of iTunes on that device, download TV series and play those shows. With my device being associated with my Wife's Apple ID, what impact should it have on me?
I've been corresponding with Apple for over two weeks and am still no closer being given an answer that makes any sense I just seems that I am being given stock answers to another question
I have been given links to many help articles that have been directly and indirectly relevant to my query, but they don't answer my question. I've also read through the community support forum, but there's nothing that I can find that relates to my question.
We are both new to Apple products, iTunes is new territory for us. I simply want to understand whether or not our shared use of my Ipad mini will create a problem that locks either one of us out of certain content. We'd rather know this up front so that we make an informed choice of whether to continue purchasing hard copies or start using iTunes for purchasing TV shows.
Additional information:
We have Apple TV (3rd gen)
Thanks in advance,
John
Example articles that I've been directed to:
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/HT4627
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/HT4539
iTunes Store: Frequently Asked Questions for iPhone, iPad, and iPod touch
http://support.apple.com/kb/HT1689
iTunes: Frequently asked questions about viewing and syncing videos
http://support.apple.com/kb/HT2729
Apple TV (2nd and 3rd generation): Purchasing and viewing TV shows
http://support.apple.com/kb/HT4743
I found this article for you on the iTunes support website at:
http://www.apple.com/support/itunes/ww

Hi Japple,
A long time ago, which iTunes account you used to make purchases was important due to the DRM that Apple used at the time. Now that most music on the iTunes Store is DRM-free the distinction of which account was used to purchase the music is irrelevant. Songs can be copied freely to as many computers and devices that you own.
Movies and TV shows, however, are not all DRM free. They have Apple's FairPlay DRM embedded. What does this mean for you? Probably not much. You can authorize up to five computers to play a video file downloaded from either of your iTunes accounts. iTunes itself keeps track of the associations and, if you change devices in the future, it's very easy to dissociate your accounts in the iTunes Store.
Let me give you an example of how this works. Let's say my wife buys a CD and a movie from iTunes and I want it on my computer in my library too. First thing I need to do is copy the files to my machine and add them to my iTunes library (File --> Add to Library, I believe). When I try to play the music, they'll work immediately, no more configuration required. When I try to play the movie, however, iTunes will ask me to associate my computer with my wife's Apple ID (if I haven't already done so in the past). To associate my computer, all I need to do is enter her Apple ID and password into the dialog box that pops up and I'm good to go. Now I can play that file in my iTunes on my computer without any trouble. I can also download it to my iOS devices (iPad, iPod, iPhone) seamlessly.
An Apple TV is different than the other iOS devices in that its primary purpose is to stream files from computers, other iOS devices, or the iTunes Store directly. The Apple ID that you associate with your Apple TV is only relevant to the purchases you make from the iTunes Store and if you turn on Home Sharing. But both you and your wife can stream files to your Apple TV from your iOS devices. Make sure that AirPlay is enabled on your Apple TV and your iPads. Then select the Apple TV you want to stream to from your iPad and you should be good to go.
My wife and I have a similar environment to the one you describe and have no trouble viewing or using content on any of our devices (including computers).
Best of luck!

What information should be added to a workspace file in teststand 3

I have recently upgraded from Teststand 2 to version 3. I am trying to distribute a runtime sequence and am having some difficulty with the new Teststand 3 deployment utility. Can anyone tell me exactly what i should be putting into the workspace file in order to create a working runtime sequence?
Cheers,
Dave

The first thing to do is to create a new workspace, then right click on the workspace name, then select Add Project to Workspace. Right click on the new project name and select Add Files to Project. Here you can add your main sequence, all subsequences, your VIs, DLLs, any special files that you would want to distribute with your install package. I usually create an LLB file that contains all VIs that I have created. All sub-vi's that are called by my VIs (like GPIB functions, low level file functions, etc) are automatically included in the package. You can include special files like text files or ini files that your program will use. Add them all to the project. Save the workspace file. When you build the project using Deploy TestStand System, make sure you ch
eck the box next to Deploy Files from TestStand Workspace File, and navigate to the workspace you just created.
- tbob
Inventor of the WORM Global

What exception should I use when commit work fails ?

hi all:
I create a class with methods to insert , modify and delete trasaction data,
when commit work fails, I want to throw an exception, what exception should I use
for this case?

In general, you should do your commit using CALL FUNCTION IN UPDATE TASK. As this runs in a different process, you will never be able to catch an exception in your main task, even if you throw one in the Open SQL code. What you should do is carefully validate your data before posting it to the database, so that commit cannot fail for data integrity reasons. If it fails for technical reasons (DB down etc.) there is nothing that your code could do about it anyway, so in this case even getting an exception would be no use. What exactly is it you are trying to accomplish?
-- Sebastian

What settings should i use when creating a wallet???

Dear sirs...
i configured the http server to use ssl. using the default wallet it works fine. now i created a certificate request , send it, get the certificate & added it into the wallet, enabled autologin feature, and then make the httpd.conf file point to it. now i can not see my site on the server. by only changing the wallet with the old one, i get the site working again.
i guess the problem is in the certificate, so what should i check when installing the certificate? is there a limit on key size supported by oracle? should i add a specific cipher suite? how? can anyone tell me where to find a step by step example on using ssl?? (as i told you before, the problem in the wallet)
thanks for any help
best regards

First try doing the following:
In the Application tier home go to webcache/wallets/default
Make a copy of the certificates there and then paste ur own certificates. See it might work.
As for the step by step procedure here is the link:
http://download-uk.oracle.com/docs/cd/B15595_01/collab.101/b14489/toc.htm
Regards.

What services should be running when Oracle runs

Hi,
I just installed Oracle Develper suite(10g). Rebooted the mechine but then there was only one Oracle service in the "sevices" list and that was "Manual".
Does anyone know what services should be running for Oracle to work right.
Thanks

For Developer Suite there are no services. See your other postings for further information.

When the shuffle is charging in its dock what color should it be when its charging and when its fully charged? thx

when my shuffle is charging in its dock what color should it be..i.e. blinking, solid green, and when it is fully charged what should it be? it is 4 yrs old thx

Battery condition says normal but cycle count is on the high side.
May be better off with a new battery.
Hope everything turns out right.

What license should i buy when buying ebusiness suite

Dear Sirs...
i am facing a problem of what license should i buy.
i would like to use oracle financials for example... as far as i know i can buy the financials license only if and only if i am installing this application on one server, so i should buy:
oracle financial user licenses
now if i want to use clustering on the financials (for 2 servers each with one cpu), then i should buy the license of:
oracle financial user licenses
oracle database server license x 2
oracle clustering license x 2
my question now is:
if i am installing financials on a server with 4 cpus, then the license that i will buy will be
oracle financial user licenses
is this correct???? or not?
please where can i find such oracle license details?
thanks for any help in advance
best regards

Dear Sir...
just to make sure...
assume i have a company with 200 employees, i want to use finacials application, the application will be deployed on a single server with 4 cpus. the quantity of the license i should buy now is:
1- 10% of the 200 users = 20 user license, or
2- 10% of the 200 users =20 x 4 cpus = 80 user license, or
3- 200 user license, or
4- 200 x 4 = 800 user license ?
it is supposed i should buy 10% of the 200 users = 20 user license, but i am getting confused because terms of named user plus and cpu license.
is there anyone who can conform which one is correct?
thanks in advance

PLEASE report what you've already tried when posting problems/questions!

A lot of threads have a common theme:
(1) The first post describes a problem, or asks a question.
(2) The second (or third, or fourth) post suggests doing or trying something.
(3) The next response, from the original poster, says "Oh, I already tried that!"
Please, when describing a problem or asking a question, be reasonably detailed about the scenario, what you did, what results you got, WHAT YOU'VE ALREADY TRIED, etc.
Vague undetailed problems/questions, not describing the N steps you've already taken to try to resolve it, etc. just waste time and bandwidth all around!
Doug

Hi Doug;
If we are going to start of list of things NOT to do when posting a question, the one I always think is the absolute silliest is when they say I am having trouble with an application and never ever tell up what application they are talking about as if we have a crystal ball which is going to tell us what mythical application it is. Well it turns out generally my crystal ball is foggy just then so I have to ask what are you talking about here.
Allan

FAQ: What information should I provide when asking a question on Flash Professional forums?

Similar Messages

Maybe you are looking for