Farcical interactions between reader & acrobat for wet signatures

Apologies for the flamebait style subject, but im incredibly frustrated with adobe's products.
I have a PDF which requires a signature, it is a secure PDF, but permissions allow for signatures (in this case opting for 'wet' from an image).
If I open the PDF in reader, it will let me paste in the signatures and add the dates. Looks good. However the only way to 'save' is to use EchoSign. Attempted to use that and it is horribly broken. Maybe the PDF itself is incorrectly configured, but when using EchoSign, the signature is added to the very bottom of the document in none of the editable fields.
The other option to save is to use Acrobat.
I've downloaded the latest acrobat (11.0, Win7, x64 - trial) - open the PDF - and the sidebar for sign actions is greyed out.
This is what's annoying - I open this file in Reader - that sidebar is active, allows me to paste in the signatures, but does not allow me to save. To save it tells me to get Acrobat.
I get Acrobat, and for the same file it does not allow me to enter the signatures.
I appreciate there may be some issue in how the PDF fields were created, however what i've descibed above is a horrible user experience, and unfairly or not, reinforces my low opinion of adobe's PDF suite of products. How you can have one tool disable a feature, point to another tool, and that other tool not offer the described functionality is infuriating.
At this stage i'm unclear what the resolution is. It most likely is to print & scan, something EchoSIgn should do and fails at in this case. Going the PDF modification route has been a failure. I have no control over the original PDF, so I cannot modify & regenerate that.
If there are any resolution steps would be interested in exploring. I could alternatively file a bug report.

you cannot use EchoSign signature in a protected PDF. (Version 10 has a bug letting you add signatures and text, but they'll clear as soon as you send via Echosign, version 11 has the correct behaviour in graying out the EchoSign options for protected PDFs)
In short EchoSign signatures involves changing the document which the protection does not allow for.
You can still sign using a digital certificate assuming there is a signature field on the PDF.
You can still try signing using Echosign but you need to go via the echosign website. (I'm assuming this is a regular PDF you have and not a dynamic XFA form)
see
https://www.echosign.adobe.com/en/support/knowledgebase/Only_I_Sign.html

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Pretty much confirmed interactivity between Word/Acrobat Mac vs. Same on PC is completely hosed in certain situations...Please tell me I am wrong!

I've pretty much confirmed that the interactivity between Word/Acrobat Mac vs. Word/Acrobat PC is completely hosed in certain situations...Please tell me I am wrong!
Situation: two workgroups need to work with each other sharing and editing word and pdf files for complex documents containing a TOC, list of figures, etc.
Problems reproducible on many machine types and configs:
1. WORD FILES: TOCs do not retain hot links within a doc that has been touched by a mac, and then re-saved as a PDF with the intent to have a linked TOC with chapter heads.
2. PDF FILES: that have been touched by a mac, for example to edit the document properties, will loose all TOC function as in problem #1 above.
In short, this rots for mac users who have to share/edit these files with PC brethren.
The only solution that I found for mac users is this:
Do your thing in Word 2008. Then have a PC version of Word and PC version of acrobat installed on a virtual drive like Parallels or VMWare, etc. Delete your TOC using MS Word for Windows, reinsert a new one, and then use the PC distiller installed into word by Acrobat Professional to create a new PDF that will be cross-platform functional.
I had a meeting with the Mac users to explain this work around and they looked at me like I was crazy, and they pretty much said go pound sand, we don't care if the TOCs are linked or not.
Well, I may be exaggerating there a bit, but NO ONE was happy with this solution, including myself. Our BIG question is "Is anyone going to fix this problem in the shortterm?!?" And it's Microsoft and Adobe both that seem to have some responsibility here...with an emphasis on Adobe, as it's clearly not just an MS isssue, as you can totally destroy a working TOC in a PDF file by just editing the file properties on a mac. Arg...
I also find it frustrating that Adobe does not have a forum for cross-platform specific issues, which to me seems consipiritory. Ha!
Message was edited by: hero jig

~graffiti wrote:
PjonesCET wrote:I have word from people that know from Microsoft support, Say Adobe is talking hot air.
Sure you do Phil.
I follow the Microsoft office Mac. Word forum and excel Forum as much or, more so even than the Forums here.
And All the experts say its a smoke screen.
You can go and look at bio of all the people by MS to answer questions and what their field of Expertise. Most have impressive credentials in their field. Many write professionally Documents, books and other such.

Conflict between Adobe Acrobat and Adobe Reader and how I fixed it

For the past 5 years, I have owned Adobe Acrobat version 9, and recently installed Adobe Reader as well (version 10.7). I was previously able to set up Firefox to use Acrobat to display PDF files in the browser without downloading them, but I recently noticed that this was no longer the case. Instead, every PDF file I tried to view was being downloaded instead. I came here to find a solution, and discovered that many other people are having similar problems. I followed the instructions given here (https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them), but found that they were actually UNhelpful. They tell you to turn off the Firefox PDF viewer by editing about:config to disable the file pdfs.js, which is the native Firefox PDF viewer-- but that will cause the PDF file type to disappear from the Tools/Options dialog, so you can't assign it to another program (whether Adobe or anything else). This makes it impossible to assign the Adobe plugin to open PDF files. I did figure out a solution on my own, and wanted to post it here to help other users with the same problem.
I ultimately learned, through trial and error and a lot of research both here and on Adobe's website, that the root cause of my problem was a conflict in Firefox between Acrobat and Reader. I was able to solve it by upgrading Acrobat, getting rid of Reader and enabling the Firefox PDF viewer so that I could assign the PDF file type to the Acrobat plugin within Firefox. Here are the details of my problem and how I solved it:
1. Acrobat and Reader conflict with each other in Firefox, but this isn't totally Firefox's fault. It's mostly Adobe's fault, and they pretty much admit it. Specifically, they say that Acrobat and Reader can't coexist on the same machine unless both are version 10 or higher. They tell you to upgrade to solve the problem--but I can't afford to pay for a new version of Acrobat. If you have to keep Acrobat 9.x, Adobe says the lowest version of Reader that will work with it is Reader 11. I couldn't upgrade to this because I have Vista, and Adobe hasn't issued Reader 11 for Vista (and doesn't plan to). I did cheat and download the Win 7 version of Reader 11, but it didn't help.
2. If you have both Acrobat and Reader, you can choose a setting in Reader to make it the default PDF handler--but Firefox ignores this information and defaults to Acrobat no matter what. (This is the part we can blame Firefox for.) If you have a version of Acrobat which is below 9.5.5, Firefox actually blocks it as a security risk, so the plugin won't work at all, regardless of version number. That's why PDFs are being downloaded through your standalone program instead of being displayed in the browser. If you want to view PDFs in Firefox and keep Acrobat on your computer, you MUST upgrade Acrobat to version 9.5.5 or above.
3. Unless you can upgrade Acrobat to at least 10.x, GET RID OF READER. As long as you can access Acrobat 9.5.5, it will work fine in Firefox and there's no need for Reader. I never used to have Reader myself, only Acrobat, but it must have been downloaded automatically when Acrobat was blocked by Firefox (which I didn't even realize).
4. IF YOU NEED TO UPGRADE ACROBAT 9.X TO 9.5.5, YOUR LAST CHANCE IS TODAY--6/26/13. Adobe has announced that today is the "end of life" for the Acrobat 9.x platform, and all support and upgrades will cease after today.
When I searched for updates by going to Adobe's website, it told me there were none available--but when I checked for them FROM THE ACROBAT PROGRAM ITSELF (Help/Check for updates), I was offered a 300 MB upgrade that took me all the way from version 9.0 to 9.5.5 in one step. (It did take a very long time to download and install.)
5. Once you have Acrobat 9.5.5, this is how to enable it in Firefox:
a. INSIDE ACROBAT, set your preference for "Internet" to "view PDF files in browser." Close Acrobat. Close Firefox if it's already open.
b. Reopen Firefox. Check Tools/Add-Ons/Plugins to make sure the Acrobat plugin is there. Enable it if disabled. Close Firefox.
If the plugin isn't there at all, repair your Acrobat installation through Control Panel. Then return to Firefox and enable it. Close Firefox.
c. Reopen Firefox again. Go to Tools/Options and check the list of file types. For the names that contain "Adobe" and "Acrobat," Acrobat should be set as the default program to open them. Select it from the drop-down list if it's not. Continue to scroll through the alphabetical list--you should see another entry called Portable Document Format. If it's there, the default will be "preview in Firefox." You should be able to change this to "Acrobat (in Firefox)" using the drop-down menu. Do NOT pick the option that says "Acrobat"--this is the standalone program and will cause your PDFs to be downloaded.
If you don't see "Acrobat (in Firefox)" as an option, this means your plugin is not working. Go back and fix it using the instructions above (including repair of Acrobat if necessary).
d. If you don't see a file type for "Portable Document Format" at all, that means the Firefox PDF viewer is disabled. You must enable it by editing the about:config file. To see it, type about:config in the Firefox address bar. You will get a warning message--just click OK and keep going.
This file is a long list of statements in alphabetical order. LOOK FOR A STATEMENT THAT SAYS "pdfjs.disabled" with a Boolean value of "true." Select this statement and right-click. A context menu will offer you choices including "Toggle." Select that one, which will change the Boolean value to "false." Exit about:config. Close Firefox.
e. Now return to Tools/Options, scroll through the list of file types, and you should see "Portable Document Format." Select "Acrobat (in Firefox)" as in the instructions above. Close Firefox.
f. The first time you try to open a PDF file in Firefox, you may get a dialog box which offers you choices of how to open the file. The first will be Acrobat, but DON'T CHOOSE THAT--it will cause your PDF to download. Instead, go to the choice that says "Open as application/pdf." You don't need to change the program that opens this file type, because your settings are already correct. Your PDF should open in the browser, with the full-featured Acrobat menu (including the option of editing or saving the file).
I hope other users can benefit from the truly painful experience I had figuring all of this out. Good luck.

Since it doesn't seem like you are looking for support, locking this thread.

I recently bought a new macbook and installed Acrobate Pro. My settings/preferences did not come over and I do not have the same style options for my signature. It now only allows me three options and the style I have been using for the last year is not

I recently bought a new macbook and installed Acrobate Pro. My settings/preferences did not come over and I do not have the same style options for my signature. It now only allows me three options and the style I have been using for the last year is not there. How do I add additional options and get my preferred signature style back?

Hi Amanda ,
Which version of Acrobat are you using?
Which signature style are you talking about?
You can go ahead and try uninstalling and reinstalling it and see if that works for you .
Use the cleaner tool to uninstall it .Here is the link.
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
You can refer to the following link to re install it .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Regards
Sukrit Dhingra

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Regarding the USB, see if zapping the PRAM helps.
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WhatSize (SHAREWARE)
OmniDiskSweeper (FREE)
GrandPerspective (FREE - donation)
Mac Performance Guide
Slimming your hard drive
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Is adobe reader, acrobat requires system reboot for installation and upgradation

is adobe reader, acrobat requires system reboot for installation and upgradation?

Hi Rave,
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Plugin Name
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Family
current version
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I have asked this question before, and all I got is "Go back
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I have had this issue for ages and kept trying to find ways
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When using a document class, how can I access the current
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Well, first of all, I have to say that AS3 has basically been
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HTH

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Farcical interactions between reader & acrobat for wet signatures

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