Fascinate no longer connecting to Exchange server

After a year of flawless email through an Exchange server (required for work, switching is not an option), my Fascinate abruptly stopped communicating with the Exchange server. I have tried deleting and re-creating the account several times without success. After entering the required info about the server, name/password, SSL, etc., the phone tries to connect to the server and then displays "Setup could not finish. Cannot connect to server." Meanwhile, my laptop continues to use the same settings to connect to the Exchange server without difficulty. I'm wondering whether this was caused by the multiple recent updates from Verizon.

Turns out I was the victim of our company IT department. They decided to upgrade the Exchange servers, changed the server address in the process, and updated the address on all the computers through the network but didn't bother to tell smartphone users so we could update our devices. Apologies for wasting bandwidth.

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Mail no longer connects to Exchange Server

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I recently upgraded from 10.4 to 10.5.
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Hi,
Sorry for my delay. According to your description, I summarize your issue to the following points:
1. No problem when the user logs in Outlook with a local computer account in Cached mode.
2. Can’t connect to Exchange from an cache mode enabled Outlook 2013 client when using a domain user account on the same computer automatically or manually.
3. Can connect to Exchange from an online mode enabled Outlook 2013 client when using a domain user account on the same computer automatically or manually.
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Waiting for your updates.
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Winnie Liang
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Can no longer connect to remote server via VPN

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Why can't I connect to Exchange Server 2003? I'm using OS Lion. My iphone connects, what am I doing wrong?

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JD

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Hi Priyadshini,
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Hi All,
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Hi,
Before we go further, I'd like to confirm if your Outlook clients can work well when your Outlook MAC clients come across the issue.
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Angela Shi
TechNet Community Support

Outlook 2013 not connect with Exchange server 2013 in internal network

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Angela Shi
TechNet Community Support

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ExtendedProtectionSPNList : {}
AdminDisplayVersion : Version 15.0 (Build 775.38)
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DistinguishedName : CN=Rpc (Default Web
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WhenCreated : 11/25/2013 2:51:36 PM
WhenChangedUTC : 12/23/2013 7:20:41 AM
WhenCreatedUTC : 11/25/2013 7:51:36 PM
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Thanks in advance

Hi,
According to your description, users cannot connect to Exchange server 2013 both internal and external.
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If there is any question, please post the results here for further analysis.
Thanks,
Winnie Liang
TechNet Community Support

Connect my Exchange server via Wifi and EA6500

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Make sure that you have replicated the settings of your old router to the settings of the new router and then try also to isolate this problem by using a laptop computer and check if it will work. The purpose of using a laptop is order for you to isolate if the problem is with the router’s firmware. Check if opening port 443 on your router will be able to fix this issue. You can also check the links below for further information about this concern.
http://community.spiceworks.com/topic/205984-unable-to-connect-to-exchange-server-from-mobile-device...
https://discussions.apple.com/thread/3413395?start=15&tstart=0

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Fascinate no longer connecting to Exchange server

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