Fast download speeds but web pages slow to load

Ok,
I have just convinced my frien to move from AOL to BT and he is starting to see problems.
I asked him to run a speed test and original after he entered his number if replied it couldn't test at this time.
This happens everytime.
I then got him to log into his home hub 3 and this is what it shows:--
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 15:53:15
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.4 dB / 26.0 dB
Line attenuation (Down/Up):
23.3 dB / 11.0 dB
Output power (Down/Up):
19.9 dBm / 12.0 dBm
FEC Events (Down/Up):
5127 / 28
CRC Events (Down/Up):
23 / 10
I got him to run a Quiet Line test and you can hear a few clicks so I'm unsure of the downstream rate is correct.
I suspect its a problem on his PC but any suggestions I would be grateful

hi there is nothing wrong with his downstream
however if the clicks on the line can still be heard when checking at the test socket then that needs to be fixed first by calling BT Faults on 151 but do not mention broadband in the call
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Engineer came and installed a new Openreach modem and set up the HH3. Immediately upon using the connection did not seem to load web pages properly. The engineer kept trying to show me BBC iPlayer to demonstrate the download speed but the web page just would not load. Eventually we managed to get on Youtube and he showed me a video which downloaded superfast at 1080p. Engineer left property and I went about my business.
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Engineer arrived and I went through the usual back and forth explaining the issue and what had been done. He kept telling me the problem had to be my equipment and after checking the router settings, PC settings he called another engineer. The engineer was at number 75 of my street and I’m 78. Number 75 had Infinity installed 2 days before mine and were experiencing EXACTLY the same problem. The engineer left advising he would send back on his notes that the problem was not my property but the new green box that had been installed down the road from me.
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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