Faster Broadband option 3 with fibre

I upgraded to faster broadband package at the end of August with a predicted speed of 8.9 meg download , but when it was activated my speed was still below 2 meg . After numerous phonecalls , complaints and two no show engineer visits , when the engineer did turn up he said that 1.8 meg down was all that i could achieve . I then rang Bt sales who told me that I should not have been offered this packaged and that was that .I checked a month later and now i was being offered faster broadband with a 13.9 meg download speed and I upgraded again but my speed is still less than 2 meg . Can anyone provide me with help pn this matter ? Richard
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Hi I suggest you contact the forum mods at this link http://bt.custhelp.com/app/contact_email/c/4951 they normally reply within 72 hours by email or phone personally
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Similar Messages

BT total broadband option 3 general questions

Potential new customer here but got some questions after speaking to BT customer services who have totally confused me so not exactly a good start.
I am looking at bt total broadband option 3 for 19.99 a month for 3 months and 27.99 there after and would love it if someone could clarify the following.
1. Does this package really come with unlimited wifi (openzone, fon) as BT customer services told me this is extra?
2. If I take out the mobile broadband option with 1gb is that a one time offer or do I get 1gb free each month?
3. If I ever go over the FUP of 300gb is it true my broadband will be throttled for 30 days?
Hopefully someone can clarify these questions for me.
Happy New Year!!!
Dale
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cameron1590 wrote:
3. if you go over the FUP your speed will get throttled from the point you broke it to the start of the next bill date so for example your bill dates is the 23rd of every month and you went over on the 15th your speed would be rock bottom till the 23rd.
Hi.
AFAIK the "peak times throttling" applies for 30 days, not until the billing start date. See :-
http://www.bt.com/broadbandusagepolicy
section 4.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

How to order Option 3 with Fibre?

Sorry if this is slightly off topic but I've endured a very slow internet connection for years with Plusnet so I've been planning to change to BT for some time. I've carried out a line check on the BT website and also the BT Wholesale website and it states that I can take advantage of the fibre optic network and expect a speed of 9.1 MB. This might not sound that fast but I would be over the moon with 9.1 as my current connection is almost as slow as dial up!
My question though is that when the BT site advises me to choose a package there is no option for Option 3 with fibre just the Total Broadband and Faster Total Broadband. Do I have to call a certain number to order the fibre service? Any help would be appreciated as to who is best to call or email. Also, how long is it likely to take between ordering Opt 3 fibre and getting it installed?

Call 150, they should be able to order it. You might also find that you get higher than the estimated speed
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Youview with Broadband option 2?

Thinking of giving Youview a go , at the mo' i am with Sky and have been for many many years. Can't fault Sky or the equipment so easy to use but price is now a little steep. I do have the Movie package i do not like sports so no problem there, my only concern is due to my location i can only get about 20 Freeview stations [we are on a relay?] Now most of my / our stations are the mains ones which i can get 12345, can't get film 4 but may consider the new Sky Now TV for films however; what is the quality like? being downloaded must affect sound and picture? is it in 5.1 ? . Of course Lovefilm is another option with my 2 main films at home in bluray, the rest streamed.
Anyone tried Sky Now? how does it compare to Lovefilm? Looking at the full package for Youview [12.50]? + a film sub , my other quwstion is i am on BT opt 2 40gb , i seem to remember getting an email from BT saying i could have Youview if i went on OPT3 UNLIMITED ? don't want to up my bb costs as i average out at 16 gb a month use., Ta

From a google search - this was on bt.com before they took it down to upgrade:
A. Monthly Usage Allowances 1. What are BT's monthly usage allowances? How will I know if I exceed them?
Each BT Broadband option has a different monthly usage allowance, so you can choose the package that best suits your needs.
Broadband package Monthly usage allowance
BT Total Broadband Option 1
10GB
BT Total Broadband Option 2
40GB
BT Total Broadband Option 3
Unlimited*
BT Infinity Option 1
40GB
BT Infinity Option 2
Unlimited*
* Subject to Network Management

BT Opt 3 with Fibre / Upload from 2 to 10megs

Hi
I had this installed about 2 weeks ago now and was estimated 14.8 and 5.6 respectively... Eng came and installed and got the full 38717 profile but was locked to the 2000 upload profile.
Connection has been rock solid with no disconnections.
I had a request for the 10000 profile to be applied which they did over night... which was very fast I must admit.
Anyway the morning came and the DSL light was out on the OR modem, so I rebooted it. Tested the connection and got the full 37~ down and 8~ up on a speed test... The BT Speedometer confirmed the profiles as 38717 10000... But the problem was that the line constantly dropped like ever 30 seconds just enough for me to run a test it seemed.
Anyway it remained off line for the rest of the day as it gives up trying to sync after maybe 10 times?
I made a phone call to support and they did a line check after I explained my issue. About 20 mins after getting off the phone from them, they line stabilised and didn't disconnect at all.
What I noticed is that when I do a speed check, is that the upload speed is at just below 2megs again... yet the profile states 10000k
My question is will this increase over time to the max stable possible? or am I stuck on 2000k even though the IP Profile states 10000... and also is there anything I can ask when I contact them?
I read that the line gets set to fast path from the first day if they have no line issues? is it possible that the line couldn't handle fast path with the higher upload speed?
Thanks
Nick

NEagle wrote:
Hi
I had this installed about 2 weeks ago now and was estimated 14.8 and 5.6 respectively... Eng came and installed and got the full 38717 profile but was locked to the 2000 upload profile.
Connection has been rock solid with no disconnections.
I had a request for the 10000 profile to be applied which they did over night... which was very fast I must admit.
Anyway the morning came and the DSL light was out on the OR modem, so I rebooted it. Tested the connection and got the full 37~ down and 8~ up on a speed test... The BT Speedometer confirmed the profiles as 38717 10000... But the problem was that the line constantly dropped like ever 30 seconds just enough for me to run a test it seemed.
Anyway it remained off line for the rest of the day as it gives up trying to sync after maybe 10 times?
I made a phone call to support and they did a line check after I explained my issue. About 20 mins after getting off the phone from them, they line stabilised and didn't disconnect at all.
What I noticed is that when I do a speed check, is that the upload speed is at just below 2megs again... yet the profile states 10000k
My question is will this increase over time to the max stable possible? or am I stuck on 2000k even though the IP Profile states 10000... and also is there anything I can ask when I contact them?
I read that the line gets set to fast path from the first day if they have no line issues? is it possible that the line couldn't handle fast path with the higher upload speed?
Thanks
Nick
I was in same position, after my profile was rose to 10 it took a few days for changes to occur. It's been about a week now and i'm still rising, 5.5 atm. Its a slow process
Option 3 with Fibre. (Quoted 10mbps/2mbps)
28th May 2011 -- 32.5mbps / 8.5mbps
Website checker is just so accurate!

Question about BT "unlimited faster broadband"

We have recently had FTTC availability in our area and my line is quite long, the checker says we can get 9-14mbps down and 800kbps to 1mbps upload. I was wondering if the upload speed is capped at 1mbps on this package or if it will go as fast as it can depending on how fast it is syncing.
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not capped at 1mb but from checker probably will be there or thereabouts
it is basically infinity but because your down speed is less than 15mb you cannot get infinity but can get broadband with fibre
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Upgrade to 'Faster Broadband' - test showing speed...

After 8 yrs in our current house, we have finally been upgraded to what BT have branded a 'Faster Broadband' service. Basically there is fibre provided to the neighbouring village, with copper wires to our village. I've signed up for the service and been advised if we don't achieve at the very least 5MB then there must be something wrong with the wiring. This service was installed yesterday, ran a test which showed 3.3MB, reported to BT (live chat) who reported there was an 'outage in the area' and that it would be fixed by 6am this morning. Needless to say it has not been fixed and I'm left wondering who to contact to escalate this case. Disappointed would be an understatement. Does anyone have any advice as to next steps as I'm losing the will to live...

Hi lizziebee,
Welcome to the forum and thanks for posting. Can you try running the speed test, including the further diagnostics, and post the results. What was the estimate whenm you placed the order? Give us as much detail as possible and I'm surer we can help.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

When will my area be connected with fibre

When will my area be connected with Super fast fibre optic I really need faster broadband just now I get about 7-8 Mbps at peak times I have tried everywhere to find out when but I cannot find the answer.

BT BROADBAND AVAILABILITY CHECKERTelephone Number edited by mod on Exchange FORD is served by Cabinet 1Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability DateADSL MaxUp to 5--3.5 to 7.5AvailableFixed Rate2----AvailableFor all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014.If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.Note: Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.Thank you for your interest.

BT Total Faster Broadband

Hi All,
Just had my line activated for BT Toal Faster Broadband by the engineer. When doing the oringal order online i had a speed estiamte of 11MB-14MB.
Currently only acheving 8MB when doing a speed test.net test.
The engineer also fitted my fibre connection to a secondary telephone socket and not the master socket.
Iam quite technical so nderstand that this is a sub-inifnity product and line distance to exchange makes a difference however why is my speed so slow??
Is is normal to have such a slow speed to start with and then as the line stablises it increases? From my exchange iam 3342m away.
Thanks.
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Hi thanks for your help!
I've had total Faster broandband (Fibre sub) installed since tuesday and have this results now:
Also have this:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
16.4
11
1.2
0.8
Available
FTTC Range B (Impacted)
13
5.8
1
0.5
Available
WBC ADSL 2+
Up to 3.5
2 to 6.5
Available
WBC ADSL 2+ Annex M
Up to 3.5
Up to 0.5
2 to 6.5
Available
ADSL Max
Up to 1
1 to 3.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available

Regd FAST refresh option in a Materialized view

Hi All,
I am using a pipeline function in which I am creating a table of records and a few cursors to fetch data from various tables.
Now this PL/SQL table is being used to construct a Materialized view.
Creation of Materialized view is happening fine but not with FAST refresh option. It gives an error " Cannot create a FAST refresh Materialized view from a complex query."
The query which I have used for the view creation is
CREATE MATERIALIZED VIEW CUSTOM.ABC
PCTFREE 0
BUILD IMMEDIATE
REFRESH FAST ON DEMAND
AS
SELECT A.Number,
A.Guarantors_Number,
A.Guarantors_Name,
A.Personal_Garantee_PCNT,
A.Company, LG.Source_System,
A.Type_of_Info,
A.File_Gen_Date,
A.Periodicity
FROM
TABLE(CUSTOM.CDM_LG_PACK_PF.CDM_LG_FUNC) A;
where CDM_LG_PACK_PF is the package and CDM_LG_FUNC is the pipeline function I have written to fetch all the records.
Please help me on how can I do a FAST refresh on this materialized view.
Thanks in advance,
Gaurav

Welcome to the forum!
FAST refresh doesn't mean that the operation is fast (time wise), it means it's an incremental refresh.
If you have a complex query, you can't use a FAST refresh - that's what the exception tells you.

Fast change option in Sales order-Additiinal field required

Dear al
We want to add schedule line category field in Fast change option in Sales order as we have a requriment of changing schedule line category for more than 20 lines in sales order...After sales order is created ,we go and change the schedule line category ...
Tried using MASS transaction but this doesn't have Schedule line category field.(VBEP table)
Table name-VBEP
Field name-ETTYP
In VA05 also there is no option to change schedule line category mass update...
Should we have to do in screen painter only for adding this field...
Please confirm
Regards
Sudha

Hi Sudha
It would be better if you tell with which Ztable you have updated the data and how. It would be better if you share what you have done
Regards
Srinath

Is it BT Yahoo / Total Broadband / Option 3 / or d...

Hopefully someone here can help.
We signed up with BT Openworld back in 2003 which subsequently morphed into BT Yahoo. Since then the service has continued without much issue. (Just a loss of service because BT randomly disconnected us which then took weeks to resolve; plus paying £28+ a month for a 2Mb line - but other than that, not much issue).
Other than these few problems that is:
a) we have never seen a bill for this service. Trying to click view bills via the BT Yahoo page doesn't work.
b) in the BT Yahoo account page it says we are on BT Total Broadband Option 3. However, when you go to My BT on BT.com and look at our account (the account has the phone bill showing) we can't see any Broadband listed. In fact, they suggest signing up.....
c) trying to apply for an Accelerator (old iplate), when typing in our phone number and postcode, it confidently states that we don't have BT Broadband. Ironically, I'm using BT broadband to access the page...
d) back in October last year I received an email on the BTinternet.com email address telling me the great news that my BT Yahoo account was being moved to BT Total Broadband and that I would be receiving an email when this was done, confirmation of my account number, speeds of up to 20Mb, something to tell me how to view a bill for the first time in 8 years, etc. Nothing has ever been received. We have never received a new home hub for example. No speed increase. No account number, nothing.
Here's the link telling us what we should have won: http://bt.custhelp.com/app/answers/detail/a_id/14401/c/761/?s_cid=con_FURL_help/newaccount
e) trying to follow this up with anyone has always been met with "What is your account number"? It seems hard for them to understand that without a bill or any communication with BT, I don't have an account number and I can't find one anywhere else. I have of course offered to make one up.
f) the line speed sits resolutely at 2Mb. It doesn't matter what router is used, whether the router is plugged into the master socket, whether I tell all my neighbours to have an internet free day, etc.
We can't help but assume our account has been left on an old BT Yahoo set up, with 2Mb maximum and nothing has been done to bring our account to Total Broadband, sort the speed out, merge our accounts with our normal BT bill and allow us to look at a rarely-spotted invoice. Getting my hands on a BT Accelerator would be great too.
Can anyone help here...?
Jeremy.

Hi, I've been browsing the forums for general interest and have a somewhat related enquiry to the above queries.
I have been with BT Yahoo Broadband (and whatever came before that) for some years. Last year I had an email to say that (quote):
"Good news. We’re sprucing up some of our systems over the next few months, replacing BT Yahoo! Broadband with BT Total Broadband. We’ll need to give you a new account number but you’ll pay the same and get a better service and more features for your money..." (followed by the 'features' of Total Broadband Option 3).
A few days ago I had an email to say (quote)
"Remember our email about moving you to BT Total Broadband and changing your account number? You’re now on BT Total Broadband and your new account number is GB100XXXXX."
One good thing - for the first time I have an account number that I can quote!
My query is: do my methods of payment stay the same? I am debited every month from my credit card for broadband as the owner of the BT line itself is not me but my partner, and therefore a separate phone account. So far, I have not seen a charge against my credit card this month, and it would have been due now.
I did try and ring one of the helplines today, but sadly the competence of the staff in India has not improved since my last problem with billing (updating credit card details) last December. They were completely clueless, although very polite.
Incidentally the BT Broadband postcode checker suggests that I'd be able to get 7.0 - 8.0MB speed, but mine remains at 2MB, which is what I have had for a long time. I don't for one minute doubt thatI wouldn't get the maximum, but I'd have thought I'd be getting a little better than the 1.8 MB download I currently average....if indeed I have been transferred over as the emails have suggested?

Unlimited Faster Broadband

I've recently been upgraded to UFB which included replacing a Hub2 with a Hub5. According to the engineer, the Hub2 could still be used on the new circuit, as a backup in case of Hub5 failure. However the Hub2 will not connect to the internet.
1) Is there a method of connecting the Hub2 to the UFB circuit?
2) If not, what would happen if I decide to use another ISP?
Tom Paterson
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This product iI think is the FTTC product but because your connection speed was estimated at 15mb or less you cannot get infinity but can get unlimited faster broadband. If that is the case then the hh2 which is adsl won 't work
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New field in ME22n - Fast change option

Hi Experts,
I have a requirment to add new field (SLFDT - Statistical delivery date) in ME22N fast change option.Since the customer don't want to change the standard structures ,I have created append structure for MEPOITEM and MEGUI_MASSCH_ALLOWED_FIELDS. But the new field doen't display in the output, even it doesn't come in debugging mode.
I have added this field in debugging mode in both structures , at that time this field displays in fast change list.Kindly suggest me on this.
Also I am not able to find any relevent sap note for this scenario.
Regards,
Sreeja

Hello ,
Good News on fast change layout .
i am able to add new fields on the layout and working .
we have to append structure with new fields in MEGUI_MASSCH_ALLOWED_FIELDS and MEPOITEM.
after that we have to reset the buffer .
regards,
Reddy

BT BT Broadband Option 2 Issues

Hi All,
First post here, am after some advice, guidance and hopefully some info to help me tackle an issue with BT Broadband. When I speak to BT shortly I want to guarantee that I am providing them with enough information to get a satisfactory resolution. After reading through multiple forums a full-on approach seems necessary.
The basic details.
1. BT BB option 2.
2. Best sync speed (Downstream) 1834k (Monitored over 9 months, didn’t know about IP Profile or BRAS till about a month ago)
3. Best recorded speedtester.bt.com overall result over 9 months was 1456 kbps
Present results (I know the profile is low part of the issue I think and will come to that later)
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
446 Kbps
0 Kbps 500 Kbps
Max Achievable Speed
Download speed achieved during the test was - 446 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :1792 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
I’ll keep it short but will give some background. Over the last 9 months. The BT Broadband Option 2 has been slow, intermittently slow speeds and just generally poorer than expected.
My expectations for this connection are for a connection of around 2 mb. (Give or take the variations due to Attn and SNR, length i am form the exchange etc) Think broadband has people only a couple of streets away with connections of around 6mb
I’ve had 1 visit form a BT engineer following a 2 week period of sub 500k speeds. Unfortunately I don’t know what my IP Profile was set to at that time as I have been on a learning experience trying to get to the bottom of it and didn’t know to look for that previously. The sync speed was about 1700 kbps then though.
He replaced the main faceplate on the master socket with an openreach one (has the inline filtering as far as I know). He had the line re-profiled and all was well for another couple of months.
My present stats are (Via the test socket)
ADSL Link Downstream Upstream
Connection Speed 1792 kbps 448 kbps
Line Attenuation 63.0 dB 31.5 dB
Noise Margin 12.5 dB 17.0 dB
I noticed that it was slowing again about 3 weeks ago and since then I have tried to be methodical in my troubleshooting. (Knowing it can take 5 days for the IP Profile to stabilise) I have done the following in this order:
1. Reset the BT HH (It’s a HH1)
2. Removed additional peripherals form the extension lines (Skybox and extensions)
3. Swapped Microfilters on extension socket where router was seated
4. Changed routers to a DGN2000
5. Move it to the Test socket in the master socket. New Microfilter (Up for 48 hours, will leave it up to hopefully improve the IP Profile, so probably still reprofiling that atm.)
They are all new D-Link Microfilters. These were changed at the last call out 2 months ago.
So after lots of reading in the last week on Kitz, SamKnows, digitalspy and the Openworld forums. I have drawn these conclusions on my present connection stats.
My Line Attn is high. According to samknows, I am 1.69km from the exchange (as the crow flies).
http://www.kitz.co.uk/adsl/max_speed_calc.php
With a line attenuation of 63.0 db that would have a cable length of 4.6km this seems crazy to me, is it possible that my cable length could be so long? (I understand some give and take but that is nearly there and back again and then there again)
My SNRM seems low, should be at least 6 dB? Am I correct and have I worked that out correctly?
I’ve been running RouterStats –lite for 2 days and have had a couple of drops, though the router has a 48 hour uptime after its most recent move (i.e. no physical connection drop according to the router). My Speed has been 1792kbps (Via the test socked) Noise 12.8 dB constantly for both without the 2 drops. Which seem instantaneous.
So in conclusion can anyone point out where to start with BT? Are my expectations reasonable? Theory seems to suggest I could get up to 4mb. Dependant on copper quality etc.
Thanks in advance and I hope that that’s not too much info. All suggestions welcome. (My father is the BT Bill payer so this is on his behalf, if Moderators need more info please ask)
James

Thanks for quick reponse.
Yeah i've done the quiet line test. As far as my hearing goes, i'd say there where no obvious noises, though perhaps a little background hiss. (Only have a cordless phone)
Sorry they were in that wall of text. But for simplicity. I think this is what you were after
System Up Time 26:52:16
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
2210327
1782429
0
19864
8856
26:51:34
LAN
10M/100M
51133
0
0
128
0
26:52:12
WLAN
11M/54M/130M
1928964
2314277
0
10240
20753
26:20:08
ADSL Link
Downstream
Upstream
Connection Speed
1792 kbps
448 kbps
Line Attenuation
63.0 db
31.5 db
Noise Margin
12.5 db
17.0 db
If more details are needed i htink I need to get the router in to debug mode. Not sure if this resets its ADSL connection, so let me know if that's whats needed and i can give that a go.
Thanks again.
James

Faster Broadband option 3 with fibre

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