Fatal error during installing HP Solution Center for Deskjet F2180

Hi everyone!
During installation of HP Solution Center for Deskjet F2180 it says "fatal error" - couldn´t write the key to " \SOFTWARE" plus "MSI.GPBaseService2" error.
I tried many times to completely uninstall all this software and delete keys in regedit and reinstall it. I also respected the order: firstly install, after that connect printer. HP Digital Imagiing Monitor is working right but iťs insufficient for me. Maybe there will be some problem with permissions in Windows, who knows. I have just installed Windows 7 Professional 32-bit.
Could you help me to solve it, please? Each response pleases!
This question was solved.
View Solution.

Welcome to the forums @MuzikizuM
I read your post about the installation error you are seeing for our Deskjet F2180. I would suggest trying out the steps in the guide below. Hopefully this will allow you to install the printer successfully!
A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows
Let me know the results
Have a great day!
R a i n b o w 7000I work on behalf of HP
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Installing HP Solution Center for HP Photosmart C6380 in Windows 7

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Then the Driver - Product Installation Service is once again downloaded and when that issue is successfully completed, then, once again, the next download is interrupted by
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That means that my HP Photosmart C6380 in Windows 7 will be useless during an infinite time.

Hi,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Welcome to the forums @MuzikizuM
I read your post about the installation error you are seeing for our Deskjet F2180. I would suggest trying out the steps in the guide below. Hopefully this will allow you to install the printer successfully!
A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows
Let me know the results
Have a great day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

2 Attemps to install HP Solution Center for printer on HP Pavilion failed. ScreenShots

I had to do a factory recovery recently. I can print with the HP C7280 without problem from programs. I have had this printer and Solution Center working on this pc prior to the factory recovery and another pc before that. I have tried now to install my HP Printer All in One Printer Solution Center now twice with fails. I hope the screenshots help.
I have 1) downloaded a new full install - 2) turned off all antivirus - 3) rebooted and restarted the HP Printer - 4) made sure all windows updates have been applied for windows 8.1 - 5) tried following the solutions HP provided but still with fail. The install goes all the way through until the very last "configuring device" ... and then times out. Thank you for any help.
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Look to the left and click on the STAR for a KUDO
Look to the right and see OPTIONS to mark ACCEPT AS SOLUTION. Thanks!

Hi @lacarottess,
Welcome to the HP Forums!
I noticed that you are looking for the HP Solution Center software for your HP Deskjet F2290 and HP Scanjet 2300c. I am happy to look for this for you!
For your HP Deskjet F2290 printer: the HP Solution Center is found in the full feature software and drivers found at this website, HP Deskjet F2200/F2224 All-in-One Printer series Full Feature Software and Driver, or you can use the HP Printer Install Wizard for Windows (recommended).
For your HP Scanjet 2300c: I am sorry, but to get your issue more exposure I would suggest posting it, in the commercial forums since this is a commercial product. You can do this at HP Enterprise Business Community.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

2 Attemps to install HP Solution Center for printer on HP Pavilion failed. ScreenShots

I had to do a factory recovery recently. I can print with the HP C7280 without problem from programs. I have had this printer and Solution Center working on this pc prior to the factory recovery and another pc before that. I have tried now to install my HP Printer All in One Printer Solution Center now twice with fails. I hope the screenshots help.
I have 1) downloaded a new full install - 2) turned off all antivirus - 3) rebooted and restarted the HP Printer - 4) made sure all windows updates have been applied for windows 8.1 - 5) tried following the solutions HP provided but still with fail. The install goes all the way through until the very last "configuring device" ... and then times out. Thank you for any help.
I ALWAYS KUDO AND MARKED SOLVED. IT'S THE RIGHT THING TO DO ... doncha know. ":-D
Look to the left and click on the STAR for a KUDO
Look to the right and see OPTIONS to mark ACCEPT AS SOLUTION. Thanks!

Hi,
Please download the following software and drivers, save on your computer (remember where) and double click the downloaded file to install:
http://ftp.hp.com/pub/softlib/software12/COL31995/mp-109977-2/OJ_AIO_J6400_Full_Win_WW_140_408-4.exe
Regards.
BH
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This question was solved.
View Solution.

Hi,
I actually referred to the Deskjet 6988 only as I was confused by the title ;-)
For the Scanjet G3110 you do have a full solution available.
If the scanner is already conneted to your PC, be sure to open Devices and Printers, right click the Scanjet 3110 and select Remove Device.
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Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Errors during install of Solution Manager 7.0 w/MaxDB (central)

Hi
I am trying to install Solution Manager 7.0 w/MaxDB on a linux box. I have reached phase 47/50 and am running into errors that say:
ERROR 2011-07-14 16:29:54.609
CJS-30151 Java process server0 of instance OSM/DVEBMGS00 [ABAP: ACTIVE, Java: (dispatcher: RUNNING, server0: UNKNOWN)] did not start after 1:30 minutes. Giving up.
ERROR 2011-07-14 16:29:54.757
FCO-00011 The step startJava with step key |NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|6|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0|startJava was executed with status ERROR ( Last error reported by the step :Java process server0 of instance OSM/DVEBMGS00 [ABAP: ACTIVE, Java: (dispatcher: RUNNING, server0: UNKNOWN)] did not start after 1:30 minutes. Giving up.).
Here is the java version I am using (JVM 4.1)
atl-osm-01:osmadm 80> java -version
java version "1.4.2_30"
Java(TM) 2 Runtime Environment, Standard Edition (build 4.1.009)
SAP Java Server VM (build 4.1.009 17.0-b16, May 27 2011 00:12:32 - 41_REL - optU - linux amd64 - 6 - bas2:154157 (mixed mode))
in the dev_jcontrol log I see:
-> lib path = LD_LIBRARY_PATH=/opt/java/sapjvm_4/jre/lib/amd64/server:/opt/java/sapjvm_4/jre/lib/amd64:/opt/java/sapjvm_4/jre/../lib/amd64:/usr/sap/OSM/DVEBMGS00/exe:/usr/sap/OSM/DVEBMGS00/exe:/usr/sap/OSM/DVEBMGS00/exe:/tmp/sapinst_exe.26924.1310559612:/usr/sap/OSM/SYS/exe/run:/sapdb/programs/lib:/usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib:/usr/sap/OSM/DVEBMGS00/j2ee/os_libs:/usr/sap/OSM/DVEBMGS00/exe:/usr/sap/OSM/DVEBMGS00/exe:/usr/sap/OSM/DVEBMGS00/exe:/usr/sap/OSM/SYS/exe/run:/sapdb/programs/lib
-> exe path = PATH=/opt/java/java/bin:/usr/sap/OSM/DVEBMGS00/j2ee/os_libs:/sapdb/programs/bin:/opt/java/java/bin:.:/home/osmadm:/usr/sap/OSM/SYS/exe/run:/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/usr/X11R6/bin:/opt/dell/srvadmin/bin
[Thr 47171544096752] JStartupICreateProcess: fork process (pid 5857)
[Thr 47171544096752] JControlICheckProcessList: process server0 started (PID:5857)
[Thr 47171544096752] Thu Jul 14 16:29:19 2011
[Thr 47171544096752] JControlICheckProcessList: process server0 (pid:5857) died (RUN-FLAG)
[Thr 47171544096752] JControlIResetProcess: reset process server0
[Thr 47171544096752] JControlIResetProcess: [server0] not running -> increase error count (4)
[Thr 47171544096752] JControlICheckProcessList: running flight recorder:
        /opt/java/java/bin/java -classpath ../j2ee/cluster/bootstrap/sap.comtcbloffline_launcherimpl.jar com.sap.engine.offline.OfflineToolStart com.sap.engine.flightrecorder.core.Collector ../j2ee/cluster/bootstrap -node ID3888650 1310675354 -bz /usr/sap/OSM/SYS/global
In the dev_w12 trace log I see:
M *****************************************************************************
M *
M * LOCATION    SAP-Gateway on host atl-osm-01 / sapgw00
M * ERROR       program SLD_UC not registered
M *
M * TIME        Thu Jul 14 16:25:52 2011
M * RELEASE     700
M * COMPONENT   SAP-Gateway
M * VERSION     2
M * RC          679
M * MODULE      gwr3cpic.c
M * LINE        1778
M * DETAIL      TP SLD_UC not registered
M * COUNTER     3
M *
M *****************************************************************************
M
A RFC 1485 CONVID 80159271
A   * CMRC=2 DATA=0 STATUS=0 SAPRC=679 ThSAPOCMINIT
A RFC> ABAP Programm: RSLDAGDS (Transaction: )
A RFC> User: DDIC (Client: 001)
A RFC> Destination: SLD_UC (handle: 1, , )
A *** ERROR => RFC ======> CPIC-CALL: 'ThSAPOCMINIT' : cmRc=2 thRc=679
Transaction program not registered
[abrfcio.c    8141]
A *** ERROR => RFC Error RFCIO_ERROR_SYSERROR in abrfcpic.c : 1501
CPIC-CALL: 'ThSAPOCMINIT' : cmRc=2 thRc=679
Transaction program not registered
DEST =SLD_UC
HOST =%%RFCSERVER%%
PROG =SLD_UC
GWHOST =atl-osm-01
GWSERV =sapgw00
[abrfcio.c    8141]
A TH VERBOSE LEVEL FULL
A ** RABAX: end RX_GET_MESSAGE
B table logging switched off for all clients
S handle memory type is RSTSPROMMM
Any ideas on how I can fix this? Anything else that I should post that will help with analyzing the issue?
Thanks in advance!

Hi Sunny -
Thank you for your quick response. I will have to ask a beginner's question now, but how do I restart the system manually? Is that just the startsap/stopsap scripts that I need to run?
How would I know if the server0 is actually up and running after restarting?
Also, Here is the dev_server0 log (I am posting snippets of the logs as they repeat):
1
   2 -
   3 trc file: "/usr/sap/OSM/DVEBMGS00/work/dev_server0", trc level: 1, release: "700"
   4 -
   5 node name   : ID3888650
   6 pid         : 5639
   7 system name : OSM
   8 system nr. : 00
   9 started at : Thu Jul 14 16:28:59 2011
10 arguments         :
11           arg[00] : /usr/sap/OSM/DVEBMGS00/exe/jlaunch
12           arg[01] : pf=/usr/sap/OSM/SYS/profile/OSM_DVEBMGS00_atl-osm-01
13           arg[02] : -DSAPINFO=OSM_00_server
14           arg[03] : pf=/usr/sap/OSM/SYS/profile/OSM_DVEBMGS00_atl-osm-01
15           arg[04] : -DSAPSTART=1
16           arg[05] : -DCONNECT_PORT=60140
17           arg[06] : -DSAPSYSTEM=00
18           arg[07] : -DSAPSYSTEMNAME=OSM
19           arg[08] : -DSAPMYNAME=atl-osm-01_OSM_00
20           arg[09] : -DSAPPROFILE=/usr/sap/OSM/SYS/profile/OSM_DVEBMGS00_atl-osm-01
21           arg[10] : -DFRFC_FALLBACK=ON
22           arg[11] : -DFRFC_FALLBACK_HOST=localhost
23
24
25 [Thr 47057802424304] Thu Jul 14 16:28:59 2011
26 [Thr 47057802424304] *** WARNING => INFO: Unknown property [instance.box.number=OSMDVEBMGS00atl-osm-01] [jstartxx_mt. 841]
27 [Thr 47057802424304] *** WARNING => INFO: Unknown property [instance.en.host=atl-osm-01] [jstartxx_mt. 841]
28 [Thr 47057802424304] *** WARNING => INFO: Unknown property [instance.en.port=3201] [jstartxx_mt. 841]
29 [Thr 47057802424304] *** WARNING => INFO: Unknown property [instance.system.id=0] [jstartxx_mt. 841]
30
31 **********************************************************************
32 JStartupReadInstanceProperties: read instance properties [/usr/sap/OSM/DVEBMGS00/j2ee/cluster/instance.properties]
33 -> ms host    : atl-osm-01
34 -> ms port    : 3901
35 -> OS libs    : /usr/sap/OSM/DVEBMGS00/j2ee/os_libs
36 -> Admin URL :
37 -> run mode   : NORMAL
38 -> run action : NONE
39 -> enabled    : yes
40 **********************************************************************
41
42
43 **********************************************************************
44 Used property files
45 -> files [00] : /usr/sap/OSM/DVEBMGS00/j2ee/cluster/instance.properties
46 **********************************************************************
46 **********************************************************************
47
48 **********************************************************************
49 Instance properties
50 -> ms host    : atl-osm-01
51 -> ms port    : 3901
52 -> os libs    : /usr/sap/OSM/DVEBMGS00/j2ee/os_libs
53 -> admin URL :
54 -> run mode   : NORMAL
55 -> run action : NONE
56 -> enabled    : yes
57 **********************************************************************
58
59 **********************************************************************
60 Bootstrap nodes
61 -> [00] bootstrap            : /usr/sap/OSM/DVEBMGS00/j2ee/cluster/instance.properties
62 -> [01] bootstrap_ID3888600 : /usr/sap/OSM/DVEBMGS00/j2ee/cluster/instance.properties
63 -> [02] bootstrap_ID3888650 : /usr/sap/OSM/DVEBMGS00/j2ee/cluster/instance.properties
64 **********************************************************************
65
66 **********************************************************************
67 Worker nodes
68 -> [00] ID3888600            : /usr/sap/OSM/DVEBMGS00/j2ee/cluster/instance.properties
69 -> [01] ID3888650            : /usr/sap/OSM/DVEBMGS00/j2ee/cluster/instance.properties
70 **********************************************************************
71
72 [Thr 47057802424304] JLaunchRequestQueueInit: create named pipe for ipc
73 [Thr 47057802424304] JLaunchRequestQueueInit: create pipe listener thread
74 [Thr 1115011392] WaitSyncSemThread: Thread 1115011392 started as semaphore monitor thread.
75 [Thr 1104521536] JLaunchRequestFunc: Thread 1104521536 started as listener thread for np messages.
76 [Thr 47057802424304] SigISetDefaultAction : default handling for signal 17
77
78 [Thr 47057802424304] Thu Jul 14 16:29:00 2011
79 [Thr 47057802424304] NiInit3: NI already initialized; param 'maxHandles' ignored (1;202)
80 [Thr 47057802424304] CPIC (version=700.2006.09.13)
81 [Thr 47057802424304] [Node: server0] java home is set by profile parameter
82         Java Home: /opt/java/java
83 [Thr 47057802424304] JStartupICheckFrameworkPackage: can't find framework package /usr/sap/OSM/DVEBMGS00/exe/jvmx.jar
84
85 **********************************************************************
86 JStartupIReadSection: read node properties [ID3888650]
87 -> node name          : server0
88 -> node type          : server
89 -> node execute       : yes
90 -> jlaunch parameters :
91 -> java path          : /opt/java/java
92 -> java parameters    : -verbose:gc -Xtrace -Djava.security.policy=./java.policy -Djava.security.egd=file:/dev/urandom -Dorg.omg.CORBA.ORBClass=com.sap.     engine.system.ORBProxy -Dorg.omg.CORBA.ORBSingletonClass=com.sap.engine.system.ORBSingletonProxy -Djavax.rmi.CORBA.PortableRemoteObjectClass=com.sap.eng     ine.system.PortableRemoteObjectProxy -Djco.jarm=1 -Xmn400m -XX:PermSize=2048m -XX:MaxPermSize=2048m -Dorg.omg.PortableInterceptor.ORBInitializerClass.co     m.sap.engine.services.ts.jts.ots.PortableInterceptor.JTSInitializer
93 -> java vm version    : 4.1.009 17.0-b16
94 -> java vm vendor     : SAP Java Server VM (SAP AG)
95 -> java vm type       : server
96 -> java vm cpu        : amd64
97 -> heap size          : 2048M
98 -> init heap size     : 2048M
99 -> root path          : /usr/sap/OSM/DVEBMGS00/j2ee/cluster/server0
100 -> class path         : ./bin/boot/boot.jar:./bin/boot/jaas.jar:./bin/system/bytecode.jar:.
101 -> OS libs path       : /usr/sap/OSM/DVEBMGS00/j2ee/os_libs
102 -> main class         : com.sap.engine.boot.Start
103 -> framework class    : com.sap.bc.proj.jstartup.JStartupFramework
104 -> registr. class     : com.sap.bc.proj.jstartup.JStartupNatives
105 -> framework path     : /usr/sap/OSM/DVEBMGS00/exe/jstartup.jar:/usr/sap/OSM/DVEBMGS00/exe/jvmx.jar
106 -> shutdown class     : com.sap.engine.boot.Start
107 -> parameters         :
108 -> debuggable         : no
109 -> debug mode         : no
110 -> debug port         : 50021
111 -> shutdown timeout   : 120000
112 **********************************************************************
113
114 [Thr 47057802424304] JLaunchISetDebugMode: set debug mode [no]
115 [Thr 1101179200] JLaunchIStartFunc: Thread 1101179200 started as Java VM thread.
116
117 **********************************************************************
118 JHVM_LoadJavaVM: VM Arguments of node [server0]
119 -> stack   : 1048576 Bytes
120 -> arg[ 0]: exit
121 -> arg[ 1]: abort
122 -> arg[ 2]: vfprintf
123 -> arg[ 3]: -verbose:gc
124 -> arg[ 4]: -Xtrace
125 -> arg[ 5]: -Djava.security.policy=./java.policy
126 -> arg[ 6]: -Djava.security.egd=file:/dev/urandom
127 -> arg[ 7]: -Dorg.omg.CORBA.ORBClass=com.sap.engine.system.ORBProxy
128 -> arg[ 8]: -Dorg.omg.CORBA.ORBSingletonClass=com.sap.engine.system.ORBSingletonProxy
129 -> arg[ 9]: -Djavax.rmi.CORBA.PortableRemoteObjectClass=com.sap.engine.system.PortableRemoteObjectProxy
130 -> arg[ 10]: -Djco.jarm=1
131 -> arg[ 11]: -Xmn400m
132 -> arg[ 12]: -XX:PermSize=2048m
133 -> arg[ 13]: -XX:MaxPermSize=2048m
134 -> arg[ 14]: -Dorg.omg.PortableInterceptor.ORBInitializerClass.com.sap.engine.services.ts.jts.ots.PortableInterceptor.JTSInitializer
135 -> arg[ 15]: -Dsys.global.dir=/usr/sap/OSM/SYS/global
136 -> arg[ 16]: -Dapplication.home=/usr/sap/OSM/DVEBMGS00/exe
137 -> arg[ 17]: -Djava.class.path=/usr/sap/OSM/DVEBMGS00/exe/jstartup.jar:/usr/sap/OSM/DVEBMGS00/exe/jvmx.jar:./bin/boot/boot.jar:./bin/boot/jaas.jar:./bin     /system/bytecode.jar:.
138 -> arg[ 18]: -Djava.library.path=/opt/java/sapjvm_4/jre/lib/amd64/server:/opt/java/sapjvm_4/jre/lib/amd64:/opt/java/sapjvm_4/jre/../lib/amd64:/usr/sap/O     SM/DVEBMGS00/exe:/usr/sap/OSM/DVEBMGS00/exe:/usr/sap/OSM/DVEBMGS00/exe:/tmp/sapinst_exe.26924.1310559612:/usr/sap/OSM/SYS/exe/run:/sapdb/programs/lib:/u     sr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib:/usr/sap/OSM/DVEBMGS00/j2ee/os_libs:/usr/sap/OSM/DVEBMGS00/exe:/usr/sap/OSM/DVEBMGS00/exe:/us     r/sap/OSM/DVEBMGS00/exe:/usr/sap/OSM/SYS/exe/run:/sapdb/programs/lib
139 -> arg[ 19]: -Dmemory.manager=2048M
140 -> arg[ 20]: -Xmx2048M
141 -> arg[ 21]: -Xms2048M
142 -> arg[ 22]: -DLoadBalanceRestricted=no
143 -> arg[ 23]: -Djstartup.mode=JCONTROL
144 -> arg[ 24]: -Djstartup.ownProcessId=5639
145 -> arg[ 25]: -Djstartup.ownHardwareId=H0868704103
146 -> arg[ 26]: -Djstartup.whoami=server
147 -> arg[ 27]: -Djstartup.debuggable=no
148 -> arg[ 28]: -DSAPINFO=OSM_00_server
149 -> arg[ 29]: -DSAPSTART=1
150 -> arg[ 30]: -DCONNECT_PORT=60140
151 -> arg[ 31]: -DSAPSYSTEM=00
152 -> arg[ 32]: -DSAPSYSTEMNAME=OSM
153 -> arg[ 33]: -DSAPMYNAME=atl-osm-01_OSM_00
154 -> arg[ 34]: -DSAPPROFILE=/usr/sap/OSM/SYS/profile/OSM_DVEBMGS00_atl-osm-01
155 -> arg[ 35]: -DFRFC_FALLBACK=ON
156 -> arg[ 36]: -DFRFC_FALLBACK_HOST=localhost
157 -> arg[ 37]: -DSAPSTARTUP=1
158 -> arg[ 38]: -DSAPSYSTEM=00
159 -> arg[ 39]: -DSAPSYSTEMNAME=OSM
160 -> arg[ 40]: -DSAPMYNAME=atl-osm-01_OSM_00
161 -> arg[ 41]: -DSAPDBHOST=atl-osm-01
162 -> arg[ 42]: -Dj2ee.dbhost=atl-osm-01
163 **********************************************************************

Installing HP Solution Center for HP Photosmart Plus B209a in Windows 7

HP Photosmart Plus B209a
Having trouble reinstlling full software for this printer. PS_AIO_06_B209a-m_USW_Full_Win_WW_140_175-4
When I click on "Install" in a few seconds I get an error message that says, "the system sannot find the file specified" which is
"C:\Users\username\AppData\Local\temp\7zS2780\Setup\...\Setup\hpzpnp40.exe
I have the original CD as well as downloaded up to date copies of the software.

Hi,
Please try these steps
From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_L4 (exe or Bat)
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-71739-4&cc=us&dlc=en&lc=en&...
10. Run the download to reinstall the printer
If software was downloaded and extracted to your system:
1. Type %temp% in the run field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_L4 (exe or Bat)
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Run the download to reinstall the printer
Hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Fatal error during install

I keep getting this error. I just had trouble removing 11.0.1 it would not update but tried every start up. I want to have reader installed I have tried the direct install and the going back to reader X with no luck.

Was this the tool that you used: http://labs.adobe.com/downloads/acrobatcleaner.html ? If not, try running this.
When you write "direct install", did you mean the full installer from http://get.adobe.com/reader/enterprise/ ?
If that still fails, try if the MSI installer works better: http://ardownload.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/AdbeRdr11000_en_US.msi (US English version).

Fatal Error During Solution Center Install - "Key Not Valid for Specified State"

I have encountered an error while trying to install HP Solution Center for my J6480 All-In-One. The software I'm installing is "OJJ6400_Full_10.exe"
I can get past the installation option selections (i.e., the screens that allow selection of which components you want installed) as well the online check for updates to the software. However, shortly after that I get a fatal error the full text of which are:
Error Situation Code: 23551631
The following lines were retrieved from the installation error logs.
Now Launching=X:\hpzmsi01.exe -m dot4wrp "-*"
".\autorun_network.inf" "-networkonly" -| XXX -f X:\DIVins??.DAT
Error message received: Key not valid for use in specified state.
X:\cioum32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603
Your help is appreciated. Thanks.

Hey @redleader74,
At this time I am going to have you unlock the hidden System Administrator Account and attempt an install under there. Ideally, if everything installs fine you should be able to log back into your normal User Account and the complete software and driver package for your HP Officejet J6480 All-in-One Printer will be installed and functional. Can I please have you follow the steps below.
Step 1: Uninstall Drivers:
Click on your Start menu
Select All Programs
Select the HP folder
Select your HP Officejet
Select Uninstall
Please follow any onscreen prompts to complete the uninstall. Once the uninstall is complete please proceed to the next step.
Step 2: Clear Temp Files:
Click on your Start menu
In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling Bin
Step 3: Unlock System Administrator Account:
Click on your Start menu and under the 'search programs and files' box type CMD
CMD will populate as a search option above, just right click on it and 'run as administrator'
Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter
Next, close CMD and restart your computer
When your computer comes on log into the new Account that should show. It will be called Administrator and will not have a password on it.
If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator Account we just unlocked
Step 4: Install Device:
Under the Administrator Account please click here to download the latest drivers for your printer.
Once the website opens select the Download button on the top left
Once the download is complete please follow the onscreen instructions to install your printer
Once the installation is complete, please test the functions of your HP Officejet to ensure that everything is functioning properly now. If everything installs fine, log out of the Administrator Account and back into your normal User Account. All the Software and Drivers for your product should show installed now on your Account. Once you're logged into your User Account please test your HP Officejet again to verify that your print and scan functions are still working.
If everything works fine, you will want to Hide the Administrator Account.
Go to your Start menu and under the 'search programs and files' box type CMD
CMD will populate as a search option above, just right click on it and 'run as administrator'
Once CMD (Command Prompt) opens, type net user administrator /active:no and hit enter
Next, close CMD and restart your computer
Please let me know if these steps resolve your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

0x80070643 Fatal Error During Installation of PLEX Media Server Setup

Hi,
I had gotten a rather pesky virus and was finally able to flush it out thanks to Malware Bytes. However, now nothing will install.
Currently, I'm trying to install Plex Media Server, and I get the "0x80070643 Fatal Error During Install".
What can I do to undo this damage and get things to download smoothly again?
Just in case, here's a log of the last Plex install attempt:
[0184:1960][2014-04-10T13:10:58]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Michelle\Desktop\Downloads\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe, cmdline: ''
[0184:1960][2014-04-10T13:10:58]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server'
[0184:1960][2014-04-10T13:10:58]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe'
[0184:1960][2014-04-10T13:10:58]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Michelle\AppData\Local\Temp\Plex Media Server_20140410131058.log'
[0184:1960][2014-04-10T13:10:58]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Michelle\Desktop\Downloads\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe'
[0184:1960][2014-04-10T13:10:58]i052: Condition '((VersionNT >= v5.1) AND (ServicePackLevel >= 3)) OR ((VersionNT >= v5.2) AND (ServicePackLevel >= 2)) OR (VersionNT >= v6.0)' evaluates to true.
[0184:1960][2014-04-10T13:10:58]i000: Setting string variable 'WixBundleName' to value 'Plex Media Server'
[0184:1960][2014-04-10T13:10:58]i100: Detect begin, 1 packages
[0184:1960][2014-04-10T13:10:58]i101: Detected package: pms, state: Absent, cached: None
[0184:1960][2014-04-10T13:10:58]i199: Detect complete, result: 0x0
[0184:1960][2014-04-10T13:11:02]i200: Plan begin, 1 packages, action: Install
[0184:1960][2014-04-10T13:11:02]i000: Setting string variable 'WixBundleRollbackLog_pms' to value 'C:\Users\Michelle\AppData\Local\Temp\Plex Media Server_20140410131058_0_pms_rollback.log'
[0184:1960][2014-04-10T13:11:02]i000: Setting string variable 'WixBundleLog_pms' to value 'C:\Users\Michelle\AppData\Local\Temp\Plex Media Server_20140410131058_0_pms.log'
[0184:1960][2014-04-10T13:11:02]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0184:1960][2014-04-10T13:11:02]i299: Plan complete, result: 0x0
[0184:1960][2014-04-10T13:11:02]i300: Apply begin
[17F4:1200][2014-04-10T13:11:08]i360: Creating a system restore point.
[17F4:1200][2014-04-10T13:11:29]i361: Created a system restore point.
[17F4:1200][2014-04-10T13:11:29]i000: Caching bundle from: 'C:\Users\Michelle\AppData\Local\Temp\{e9921c42-812d-4b39-9c02-612724349e82}\.be\pms.exe' to: 'C:\ProgramData\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\pms.exe'
[17F4:1200][2014-04-10T13:11:30]i320: Registering bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}, version: 0.9.907.0
[17F4:1618][2014-04-10T13:11:32]i305: Verified acquired payload: pms at path: C:\ProgramData\Package Cache\.unverified\pms, moving to: C:\ProgramData\Package Cache\{69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}v0.9.907\pms.msi.
[17F4:1200][2014-04-10T13:11:32]i323: Registering package dependency provider: {69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}, version: 0.9.907, package: pms
[17F4:1200][2014-04-10T13:11:32]i301: Applying execute package: pms, action: Install, path: C:\ProgramData\Package Cache\{69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}v0.9.907\pms.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program
Files (x86)\Plex\Plex Media Server"'
[17F4:1200][2014-04-10T13:13:26]e000: Error 0x80070643: Failed to install MSI package.
[17F4:1200][2014-04-10T13:13:26]e000: Error 0x80070643: Failed to execute MSI package.
[0184:1960][2014-04-10T13:13:26]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0184:1960][2014-04-10T13:13:26]i319: Applied execute package: pms, result: 0x80070643, restart: None
[0184:1960][2014-04-10T13:13:26]e000: Error 0x80070643: Failed to execute MSI package.
[17F4:1200][2014-04-10T13:13:26]i318: Skipped rollback of package: pms, action: Uninstall, already: Absent
[0184:1960][2014-04-10T13:13:26]i319: Applied rollback package: pms, result: 0x0, restart: None
[17F4:1200][2014-04-10T13:13:26]i329: Removed package dependency provider: {69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}, package: pms
[17F4:1200][2014-04-10T13:13:26]i351: Removing cached package: pms, from path: C:\ProgramData\Package Cache\{69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}v0.9.907\
[17F4:1200][2014-04-10T13:13:26]i330: Removed bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}
[17F4:1200][2014-04-10T13:13:26]i352: Removing cached bundle: {e9921c42-812d-4b39-9c02-612724349e82}, from path: C:\ProgramData\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\
[0184:1960][2014-04-10T13:13:26]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Hi,
Make sure you have turned on Windows Firewall:
1. Click the Start button. In the search box, type Windows Firewall, and then, in the list of results, click
Windows Firewall.
2. In the navigation pane, click Turn Windows Firewall on or off.
3. For each group of settings shown, select Turn on Windows Firewall, and then click
OK.
After that, download and install again. If the issue still persists, try to run
sfc /scannow command to repair the system for test:
Use the System File Checker tool to repair missing or corrupted system files
http://support.microsoft.com/kb/929833
Karen Hu
TechNet Community Support

WRT160N error during install

I just purchased WRT160N and during the install of LELA there is an error. " Linksys Updater failed to start- verify you have sufficient privileges to start system services" pops up during install. Then it asks to retry and it hasn't worked or close window. Then when says this "Setup for Linksys Advisor has failed "Fatal Error During Install" please check your settings and try again.
Help! I am not computer savy, and don't want to start changing anything and screw it up.
Internet is working on the installed computer (I believe this is called the gateway? not wireless uses the ethernet cable)but I can't setup my wife's new laptop til this is fixed.
BTW this is a cable modem hook up if that makes a difference. I have tried restarting, turning power off as well but still get the same problem every time.
Thanks,
Don

As you have mentioned that your Hardwired computer is able to go online throught the router, and now you are trying to setup your wireless computer. You dont have to run the setup disk on your computer, you can configure all the settings on your Router manually and then make your Wife's computer go online wirelessly..
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave username blank & in password use admin in lower case...
For Wireless Settings, please do the following : -
Click on the Wireless tab
- Here select manual configuration...Wireless Network mode should be mixed...
- Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
- Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WEP, Encryption should be 64 bit.Leave the passphrase blank, don't type in anything...Under WEP Key 1 type in any 10 numbers please(numbers only and no letters eg: your 10 digit phone number) and click on save settings...
Please make a note of WEP Key 1 as this is the Security Key for the Wireless Network...
Click on Advanced Wireless Settings
Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304, Change the RTS Threshold to 2304 >>Click on "Save Settings"...
Now see if you can locate your Wireless Network and attempt to connect...

Solution for Power Saver error during install

Hello,
i have read several topics about the powersaver error during install of this utilty.
i had the same problem even with a clean install of windows XP and i have found the solution.
The error seems to disapear and Powersaver works fine after install of the Hotkey utility :
http://support.toshiba-tro.de/tools/Satellite/sa60/win-xp/hotkey-dd/hotkey-dd-xp-10008sa-du.zip
Hope this post where helpfull.
Greetz DeLorean
[Edited by: admin]

Hi
You are absolutely right. Common modules is a kind of basic application who must be installed first. All other Toshiba tools should be installed after. The functionality of Power saver utility depends also on installed common modules.
Unfortunately I can not give you any kind of advice but in case that there is some error message the best solution is to remove and install the Power saver again. Check also Toshiba download page. Maybe you can find a newer version.
Bye

Fatal error upon installing software for C4795 printer.

I'm trying to install the printer software for my C4795 on my laptop which is running Windows Vista (64 bit)...BUT...I keep getting a fatal error during the installation and then it proceeds to uninstall. I've tried all the recommended fixes but still get the same errors. The printer works fine on my desktop computer that is running Windows XP and wired into the printer. Any help would be appreciated.

Welcome to the forums @MuzikizuM
I read your post about the installation error you are seeing for our Deskjet F2180. I would suggest trying out the steps in the guide below. Hopefully this will allow you to install the printer successfully!
A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows
Let me know the results
Have a great day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Emulators for windows mobile 10.0.10069 : the installer failed. fatal error during installation. error code: -2147023293

I am using win 10 home insider preview, build 10074. When I am trying to install VS 2015 community RC, selected Universal Windows App, it failed at
emulators for windows mobile 10.0.10069 : the installer failed. fatal error during installation. error code: -2147023293
VS file version is 14.0.5596.25192

Hello EL_1980,
The error -2147023293 translated to Hex is:FFFFFFFF80070643
0x80070643 is a general error here so it is hard for us to troubleshoot. Please try download the ISO format of Visual Studio 2015 Community so that you can use the fciv.exe tool to verify the hash value. All info are listed on the VS2015 download page:
https://www.visualstudio.com/en-us/downloads/visual-studio-2015-downloads-vs.aspx
Please click first "Visual Studio 2015" tap below image.
Best regards,
Barry
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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Fatal error during installing HP Solution Center for Deskjet F2180

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