Fatal error during OS 2 upgrade

Error Message:  A fatal error has occurred while updating your BlackBerry® Tablet OS. Please try again.
According to my tablet "About" information, I currently have version 2.0.0.7971 installed but when conncected to Blackberry Desktop Software I am alerted with a message that an upgrade is available.  I choose to "update" and it downloads completely and begins install but after several seconds (maybe about 15) it stops with this fatal error.    It is attempting to install version 2.0 Bundle 7971. 
I realize you're probably wanting to tell me that I do not need the upgrade and to ignore that message, however... When I initially upgraded to 2.0 back in February it went smooth as silk but shortly thereafter, problems insued.  I contacted tech support over the phone and basically it boiled down to me having to wipe the tablet and reinstalling everything.
BUT once the tablet was wiped the new 2.0 OS seemed to be what was remaining without having to upgrade to it.  So in other words, it was as though when I wiped it, not everything got wiped.  It did not go back to factory settings (which would include a lessor OS version), it simply wiped the applications I had installed from App World and my transferred files of course. 
Is it possible that this anomaly of not being restored back to factory settings the reason this upgrade prompt is coming up and then also why the "upgrade" ends in a fatal error?  It's as though my current tablet OS is literally a phantom OS and that it really doesn't entirely exist as stated.
The reason I suggest something this bizarre is because it would certainly explain several other oddities in my efforts to use the tablet and especially when reading any files that I transfer from PC to tablet.  Most of them are said to be unknown formats and I know good and well that's not the case. 
Any ideas??   Before suggesting I wipe and reinstall again, please include advice as to what to do should the next wipe result in the same problem (not restoring to factory settings). 

An update. I found the way to properly wipe and set up PB for the upgrade is to power off the tablet and then connect the pc. Desktop Manager will sense the tablet but pop up a notice indicating it can't connect. Options of Retry, Upgrade and Cancel are offered. Select Upgrade. Desktop Manager will perform a factory reseton the PB. Once completed and tablet goes through set up, it will also find the update to 2.0.0.7971.
Once complete, DM will see the PB with correct software.Restore can now complete.

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    9) Restart computer in normal mode.
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    I have not tried it yet, but when I have the time to sit and actually do it, and if it works, I will definitely let you guys know!

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