Fatal error when trying to load illustrator on windows 8.1.

Question

I deactivated cs5 on my windows xp and loaded the cs5 disk onto new windows 8 computer. But illustrator will not load, shows fatal error, does not even show in the menu of programs on disk, but if I stick the disk back into the xp machine, it loads fine back onto old computer. What gives?

Answer 1

Hi Jacob, I really don't understand this answer. My new computer is way more powerful than the xp. And the CS5 illustrator that I am loading is part of the whole CS5 Suite, which have the same system requirements as Illustrator and the rest of the the programs, Photoshop, acrobat, dreamweaver, indesign, etc. loaded fine.
So just to reclarify. This is the CS5 Design suite that I deactivated on the XP Machine and loaded to a new computer that runs on Windows 8 and 8.1 and all the programs load and show in the menu when you first put the disk in so you can choose how and what to load. Now when I put the disk in on the Windows 8....illustrator is not showing on the list of programs, but when you load all....I get this fatal error that illustrator could not load. So it sees it somehow....Now when I go back to the XP computer. Put the disk in. Illustrator shows in the menu as does the other programs, and it loads fine on the xp machine. I want to eventually get rid of the xp computer because, well it will be part of the dead past soon enough. So any ideas.