Fault reported on
Reported a fault on line yesterday which is my 88 years old mother who relies on a lifeline for emergencies when I am at work. The update says it will be done by 10/03 is there antway of speeding up the response fro a housebound 88 year old
Solved!
Go to Solution.
Hi Skybluebarry,
I'll be happy to look and see if we can do anything for you and your mother.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Similar Messages
-
Case of the missing fault report....
I placed a fault report on the bt website over the holidays, (details of the fault are below)...However on returning to my bt account to check if the fault is being looked at the whole report has disappeared from my account!
[quote]Thanks for your email. Your reference number is xxxxxx-xxxxxx. If you need to contact us again before we reply, please tell us your reference number.[/quote]
Actual problem....My BT infinity speeds have dropped to non infinity speeds...
Test Results...Download speedachieved during the test was - 22855 Kbps
For your connection, the acceptable range of speedsis 12000-26518 Kbps .
Additional Information:
IP Profile for your line is -26518 Kbps
>Upload speed achieved during the test was - 605 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
Looks to me alot like Im on the wrong IP profile for my line as I have had 37mb download and 8mb upload for several months with no troubles. My pings to game servers have more than trebled aswell!!
Its clear something is wrong with my BT Infinity connection but how do I get my profile atleast corrected, without my fault reports dissapearing?
Solved!
Go to Solution.Hi,
I checked out that reference number and it looks like it's being worked on at the minute. Someone should be in contact soon to update you. If you don't hear anything just send us an email through our contact form and we'll pick up the case instead.
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Web fault reporting doesn't work
My phone line was tested and it came back as working but it isn't. I have removed all extensions and tested with 2 different phones at the master socket and a fault still occurs. The line works after a fashion but doesn't ring properly and also sometimes loses the incoming phone number information. Broadband is ok.
But the BT web site won't allow me to report it because the line was tested as ok but I know it isn't. This is a failure of customer service.
Also this link doesn't work (I am using Mozilla Firefox not Internet Explorer but this shouldn't make a difference)
https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21&s_cid=con_FURL_faults
So I can't use the web site to report the fault and I had to call an 0800 number with a mobile.
Not good.The website is working fine from your link posted also you can call BT from this number From a mobile: 0330 123 4151 the charge for this call will come from you mobile calling plan
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Fault reporting and customer service very poor.
Hi,
Long story short.....
I had infinity 2 installed in September and enjoyed speeds and I.P profile of 70-74mbps until November, since then my speeds and I.P profile has been dropping slowly until it reached 55mbps a few weeks ago.....thinking is was a problem with my equipment I replaced everything piece by piece over time (erthernet cables ,faceplate and hub from HH4 to HH5 & even my P.C) when this did not work I contacted BT at the beginning of this month to report a fault only to be told "55mbps is within acceptable limits and my online gaming would not need anywhere those speeds and no fault would be logged".........to say I was very angry was an understatement however I accepted this and continued to monitor the speeds........they still continued to drop.
I next rang BT 14th of this month and after the usual rounds of hoop jumping,questions and diagnostics a line fault was "magically" detected and a fault reluctantly reported by the staff (after pushing the issue) and a VOL number given for it......the fault report was closed yesterday, 24 hours after the fault was reported as fixed my speeds and I.P profile have dropped further (now 38mbs) giving me the impression they actually never fixed the fault and just closed it down hoping I would not notice.
Another phonecall today to the call centre and more of the same questions and diagnostics the same line fault is still being detected by them and have started another fault report with another round of "we will be monitoring the line for a few days and we will call you back"
I'm exceptionally annoyed with this level of service.....my house is less than 200 feet from the infinity cabinet and the copper overhead line goes direct to the junction box next to it, the BT DSL checker website states that even on the impacted "Range B" stats I should get 71/17 and they are don't seem that bothered that I'm getting 38/7 and for a third time want to "monitor the line"
Is this the norm for BT of the level of service towards it's customers?
If I was not locked into an 18 month contract with B.T I would have gone elsewhere by now.
Please note....
Although I have ranted thoughout this entry to the forum and I understand this is not a complaints area that B.T monitor I conducted my calls to the call centre staff with respect to them (not raising my voice or loosing my temper).....I do not believe in shooting the messengers.Hi old-Nick,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your BT Infinity speed. I can help sort things out from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Fault Reporting and Repair Time
Is it me or is the fault reporting number for BT useless?
I realised our phone line wasn't working at about 20:00hrs in the evening. I live in an area with no mobile signal so drove the few miles needed to get a mobile signal and called 0800800151 to report the fault. After a few minutes following the menus it tells me it is doing a line test and at the end of the line test the automated service tells me there is no fault on the line and hangs up on me. I tried 4 times to find a series of menu options I needed to select to actually speak to someone. At first they told me no fault on the line. After explaining to them (several times) that I had unplugged all extensions, tried several different phones in the main socket only and I still had no dialling tone and that I also tried ringing my landline number but kept getting an error in connection message or number not in service message they agreed there might be a fault on the line and gave me an estimated repair time of 4 working days (not 3 as stated in BT's terms and conditions).
First it took 90 minutes to actually report the fault to a human being.
Secondly when I did talk to a human being they kept asking for an alternative number even though I kept on explaining I have no mobile phone signal at home.
Thirdly they did not tell me they could put a message informing callers there was a fault on my line - when I found this out for myself it took 18hours for the message to appear.
Fourthly 4 working days seems a bit extreme to fix a fault. I was told I would be kept updated online but it continuously says further diagnostic tests are being carried out from the diagnostic test centre (would that be the same diagnostic test centre that told me there was no fault on the line when I was trying to report the fault). Now living in a rural area I would notice if an openreach van was out and about but there is no sign of one so I don't believe anything is actually being done.
Is this the level of service that can be expected in the 21st century?"BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
Openreach have a backlog of work, so installation and repairs are taking much longer than normal.
Openreach only have to respond to a fault in three days, repairs could take much longer than that, depending on the nature of the fault."
I do realise the above since that seems to be the standard reply here. However, I cannot contact openreach as they are not contactable. BT provide me with a service and BT do not give me this service so therefore I have to deal with them. My point is that the BT call centres are useless - they either provide incorrect information or no information at all and it always takes ages to actually speak to a human being.
The fault has been updated online (although I did not receive an e-mail as it says on the website to tell me there is an update to the fault) and says customer action is required and that I need to book an engineer.
This is all very well but:
1. The next available date for an engineer is 2 weeks in the future.
2. The website says they expect to have the fault fixed by the 4th of september (how is that possible if I need an engineer visit and the next available date is 2 weeks in the future?)
3. If I book a day off work will the engineer actually turn up (I only ask because I speak from experience on the broadband side of things - appointment agreed, I book time off work and then no one turns up). Bet I can't charge openreach (or BT) for a missed appointment and lost earnings for myself but if it is the other way around...........
As for the comment about using a cheap residential grade service - is that not what most people use. Should I be expected to pay for a business total care package or something for a residential home telephone? Would that make a difference (I deal with several total care leased lines at work and one fault took them a year to find)? -
BT clear fault reports when there is obviously sti...
I have noticed in My BT that my fault reports are being cleared (resolved), or the notice below is displayed, when there is obviously still a fault. Clear requestWe think your fault is now fixed
Your fault should now be fixedThe problem with your broadband should now be fixed. If this is the case then please confirm by clicking the button below. If you are still having problems then please call 0800 111 4567
I have speed issues, related to high noise margins and a low IP Profile, which affects my Broadband and BT Vision / iPlayer. It has been going on for months, sometimes ok most times not. It is now to the point that I have had extremely poor speeds since the beginning of June. I registered a fault, via e-mail, I was fed up with phoning the 0800 111 4567 number, about ten days ago. I communicated my stats to the people that where looking into the fault a couple of times and asked them to keep the file open.
The fault is still there and I am still unable to use BT Vision 'on demand' or iPlayer.
Has anybody else had this experienceI started a thread in BT Vision, which basically show all my issues.
http://community.bt.com/t5/BT-Vision/Weird-and-Wonderfull-BB-Vision-Experts-and-Mods-Advice-Required...
Yes from advice from the forum, helpdesk, and others I have done all that I can. Stats and speedtester results are shown on the above.
From comments on the forum I know that speed and profile issues can take 3 to 5 days or even up to 10 to correct. But when the signal keeps dropping it is always back to square one. So I check fault tracking every couple of days to see if there is any progress.
I can understand that BT want to keep fault reports to a minimum, what I don't understand, when they have sophisticated equipment, that they can consider a fault resolved when it obviously is not.
Just wondered if anybody else has experienced this.
The mods are now looking in to my problem, I just hope they don't give up as it appears everybody else in BT have. -
Can't access fault reporting page
Everytime i open the page to report a fault with my home phone line all i get is a blank screen. Is this a problem with BT's server? Although i can access the business fault reporting page.
I think the fault reporting pages are having 'issues', also there was a problem with certain number ranges not being recognised by bt.com faults.
If you have a 10 digit number (instead of 11) you might want to try calling the hep desk instead on 0800 800 151. -
I've just completed a vunerability scan (Kaspersky 2010 suite) and it recommends Idownload a patch from the vendor (SA42517= fault report). there are no updates so is Firefox safe to use?
You are using a relatively old version of Firefox (version 3.6), you should update to the latest version (3.6.13), there have been quite a few security fixes since the one you are using. You can get it from http://www.mozilla.com - you can download the setup file then run it to install it, this will replace your version with the latest.
-
I have a problem with my broadband speed and have been monitoring progress on BT.COM. The current status is reported below. Is this normal ?
Thanks Keith, I have tried that but they say cannot help as it is now being dealt with by second line support who they then try to put me in touch with. I then get told second line support will ring me and they do not. So I ring BT and get told it will be fixed and they will ring me but they do not. Meanwhile another fault record is put on BT.Com for my phone line that I have no prior knowledge of and a claim that my Vision problem will soon be solved but I have not got the Vision product.
This is only part of the story. I am trying to avoid a rant at BT and just concentrate on why the Fault Progress log is
a) confusing ( eg what does "unable to make further changes mean) b) contains incorrect information c) does not allow the customer any input other than to confirm that the problem is fixed and d) seems to serve no useful purpose in its present form.
I am looking to find out if I am a special case or if others have had a similar experience. -
Safari crash all the time with fault report
Cannot open Safari at all anymore (writing this question with firefox) on old Imac from 2009/21.5 inch,
this started when downloading the high-bit officially purchased versions from Led Zeppelin IV at www.ledzeppelin.com/HDdownload
the fault message as below: (tried already to find genieo and other mentioned adware here in articles, but can't find it?)
Process:
Safari [1058]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
8.0 (10600.1.25.1)
Build Info:
WebBrowser-7600001025001000~1
Code Type:
X86-64 (Native)
Parent Process:
??? [1]
Responsible:
Safari [1058]
User ID:
501
Date/Time:
2014-12-25 22:49:34.705 +0100
OS Version:
Mac OS X 10.10.1 (14B25)
Report Version:
11
Anonymous UUID:
D50F94C7-EE73-7F37-F312-79EA8CEA4957
Time Awake Since Boot: 3000 seconds
Crashed Thread:
0 Dispatch queue: com.apple.main-thread
Exception Type:
EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:
KERN_PROTECTION_FAILURE at 0x00007fff4ff2be74
VM Regions Near 0x7fff4ff2be74:
MALLOC_SMALL
00007fa6ad800000-00007fa6ae800000 [ 16.0M] rw-/rwx SM=PRV
--> STACK GUARD
00007fff4c72c000-00007fff4ff2c000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Stack
00007fff4ff2c000-00007fff5072c000 [ 8192K] rw-/rwx SM=COW thread 0
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation
0x00007fff956b1474 __CFStringCreateImmutableFunnel3 + 20
1 com.apple.CoreFoundation
0x00007fff956c547b CFStringCreateWithBytes + 59
2 com.apple.CoreFoundation
0x00007fff956cab6e CFURLCreateStringByReplacingPercentEscapes + 526
3 com.apple.CoreFoundation
0x00007fff956ca724 _retainedComponentString + 964
4 com.apple.CoreFoundation
0x00007fff956c9e2a CFURLCreateStringWithFileSystemPath + 362
5 com.apple.CoreFoundation
0x00007fff956c6a27 CFURLCopyFileSystemPath + 471
6 com.apple.Foundation
0x00007fff92d55a4c -[NSURL(NSURL) path] + 145
7 com.apple.Safari.framework
0x00007fff9254d8a9 -[NSFileManager(SafariNSFileManagerExtras) safari_ensureDirectoryExists:] + 41
8 com.apple.Safari.framework
0x00007fff9254dcf5 -[NSFileManager(SafariNSFileManagerExtras) safari_settingsDirectory] + 102
9 com.apple.Safari.framework
0x00007fff91f88ba3 +[AppController _settingsDirectoryPath] + 57
10 com.apple.Safari.framework
0x00007fff9211985e -[DownloadMonitorOld _downloadHistoryFile] + 57
11 com.apple.Safari.framework
0x00007fff92119918 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 72
12 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
13 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
14 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
15 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
16 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
17 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
18 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
19 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
20 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
21 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
22 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
23 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
24 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
25 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
26 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
27 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
28 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
29 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
30 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
31 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
32 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
33 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
34 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
35 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
36 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
37 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
38 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
39 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
40 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
41 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
42 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
43 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
44 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
45 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
46 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
47 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
48 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
49 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
50 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
51 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
52 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
53 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
54 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
55 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
56 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
57 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
58 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
59 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
60 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
61 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
62 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
63 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
64 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
65 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
66 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
67 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
68 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
69 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
70 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
71 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
72 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
73 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
74 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
75 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
76 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
77 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
78 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
79 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
80 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
81 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
82 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
83 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
84 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
85 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
86 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
87 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
88 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
89 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
90 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
91 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
92 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
93 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
94 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
95 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
96 com.apple.Safari.framework
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0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
294 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
295 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
296 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
297 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
298 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
299 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
300 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
301 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
302 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
303 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
304 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
305 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
306 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
307 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
308 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
309 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
310 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
311 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
312 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
313 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
314 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
315 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
316 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
317 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
318 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
319 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
320 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
321 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
322 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
323 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
324 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
325 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
326 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
327 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
328 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
329 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
330 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
331 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
332 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
333 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
334 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
335 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
336 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
337 com.apple.Safari.framework
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338 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
339 com.apple.Safari.framework
0x00007fff92116933 -[DownloadMonitorOld init] + 442
340 com.apple.Safari.framework
0x00007fff9211673e +[DownloadMonitorOld sharedDownloadMonitor] + 62
341 com.apple.Safari.framework
0x00007fff92123e09 -[DownloadProgressEntry _setDownloadStage:shouldSendNotifications:] + 738
342 com.apple.Safari.framework
0x00007fff9211d10c -[DownloadProgressEntry initWithRequest:bytesLoaded:bytesExpected:error:download:downloadFile:postDownl oadFile:downloadStage:identifier:mayOpenWhenDone:allowOverwrite:removeEntryWhenD one:] + 844
343 com.apple.Safari.framework
0x00007fff9211d6e9 -[DownloadProgressEntry initWithDictionary:] + 1347
344 com.apple.Safari.framework
0x00007fff92119a43 -[DownloadMonitorOld _loadDownloadHistoryIfNeeded] + 371
345 com.apple.Safari.framework
0x00007fff92117862 -[DownloadMonitorOld entries] + 22
346 com.apple.Safari.framework
0x00007fff92117bbf -[DownloadMonitorOld removeEntriesFinishedBeforeDate:] + 48
347 com.apple.Safari.framework
0x00007fff92118796 -[DownloadMonitorOld _removeEntriesFinishedOverOneDayAgoAndUpdateTimerIfAppropriate] + 124
348 com.apple.Safari.framework
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349 com.apple.Safari.framework
0x00007fBack up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
~/Library/Safari/Downloads.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
Another fault report completely ignored
I reported that my phone is breaking up whenever the broadband is used
after 6 months of complaining of slow broadband I have given up on that
I am told that even though the speed was 6mb/s all day when I subscribed I have no right to
complain about it now being .75mb/s from 6pm - 12pm as that is .05mb/s within the contracted
supply rate
which is despicable
the fault on my phone line I have reported about has now been completely ignored
I am afraid now that if they fix that they will take the remaining bandwidth away from my lousy service to fix it
what should I do? should I just put up with this phone fault in the hope that my just about tolerable broadband
service doesn't get tampered with?
I think i'll leave it
I pay the MAXIMUM AMOUNT for broadband I have had nothing but LIES from you people
I suppose that is just the way it is
British Telecom 2011 -- do not believe these people they DO NOT SUPPLY even an adequate rate of service/broadband never mind superfast broadband
so I won't re-raise the complaint about the phone line. I'll just leave it. I'll put up with phone that is unuseable at the same time as broadband.
No point in dealing with these people they think that we owe them a living.Hi Fogerty101,
I am sorry to hear about the problems you have had in getting the fault on your telephone line sorted. Unless that is fixed you are more than likely going to continue to have problems with your Broadband service.
I would like to take a look at this for you. Please could you send me in your details using the link found in the "About Me" section of my profile?
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Hi All,
I have a SOA composite service which receives feed from external party using one-way with fault messaging pattern. It works as expected, sends fault back to client on its own. However, I now abstract the service with OSB for SLA alert purpose. On doing that I find the faults are no longer sent back to the client. How to make OSB send back faults to client in one-way messaging with fault pattern. Any working example will be really good.
Thanks
Edited by: user5108636 on Sep 26, 2012 6:57 PMHi Eric,
For more about the messaging pattern. I have SOA Suite Composite service receiving messages using one-way returns faults communication pattern. It works fine. However, introducing OSB to abstract this service creates issues with this pattern and the client no longer seems to receive the faults back. How do I workaround this.
This mediator pattern does not work with OSB. Refer 23.1.1 for details of the mediator pattern. Please suggest.
Thanks -
Broadband/Phone Fault reported over 12 months ago ...
I've had an issue with my home hub since I switched to BT over a year ago. The hub resets everytime there is an incoming call. I've had 9 engineer visits, the hub replaced, filters replaced and the engineers confirmed that the wiring in the house was sound but there is definitely a problem that they've failed to locate on the property or exchange.
I now have daily phone calls from an offshore call centre asking me if the problem is fixed? This usually ends up with me venting my frustration at them as without actually getting an engineer to complete the job it will never get fixed.
I then had a phone call yesterday responding to one of my daily email complaints and I was advised that it would be a week before they got get yet another engineer to visit. I informed BT that this wasn't acceptable as the previous engineer should still be working on the fault until completion. He should not take on another job until he has finished this one which is a concept that BT are not familar with. I fear that they are hoping that I will eventually quit my contract as it is easier to lose a customer than resolve the problem.
I believe that BT have left me no option other than to take up my complaint with the regulators and find a new supplier.Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Where do I place a fault report?
I have problems with an extremely unstable Forms Central in Creative Cloud and it makes me quite upset that the customer support staff is unable to look into the actual service when it's falling over all the time. I have experienced this since 26 december 2012.
Updated with a new error message:Zydake wrote:
The German language keyboard in iOS7 is wrong. Underneath the "s"-Button should be the "ß"-Key. But instead, I'm given s with hacek and s with dash.
It is the same in iOS 6 for the iPad. The ß has its own key at the bottom right. On an iPhone it is different, perhaps that is what is confusing you. -
How can i actually REPORT a fault rather than be t...
Hi Folks,
Ive got quite a poor line here, with a lot of noise, occassionally I can hear other conversations and its VERY faint most of the time - so much so I sometimes have to use redial with my mobile just to hear the other person.
(Also to note my SNR on infinity drops to from roughly 6db to <0.5db over about 8 hours..... and then disconnects)
Ive had the line from master socket to pole replaced in the last few years, but at the time the engineer said "the underground cables round here are shocking - they need replacing".
I simply want BT to sort my line!!! I dont even mind PAYING for some new cable to the cab - its about 500 meters, ar at least paying towards it.....
I'd like to know what I can do - who I should contact etc.
Ive used the online 'fault report' and that just comes back with 'no fault found'.....
If i'm at fault (which seems unlikely since im running of a BT installed Master socket, on a newish wire, with no extensions....) then I don't even mind paying the call out fee.
I just want a good quality line and i'm banging my head against a brick wall....
your advice would so greatfully be accepted!!
Best Wishes
ANdy WarnerIf you would like to contact one of the UK based BT Care Team who moderate this forum, they may be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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