Fault 'resolved' phone redirection not cancelled
Reported a fault on Tuesday as the phone wasn't working, have now established this may be a broadband related issue that Plusnet need to investigate. Yesterday I cancelled the appointment for BT engineer visit next week, the fault is showing as resolved on the net, but I asked the call centre operator to cancel the redirection of calls to my mobile phone. He said this would take about 4 hours to work its way through. That was 17 hours ago and the calls are still going through to my mobile, which has poor reception in my house so is diverting to voicemail.
How can I get this call diversion cancelled? It took me 4 hours yesterday to get through to BT to cancel the engineers appointment.
Solved!
Go to Solution.
Dial #21# and it will be cancelled.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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How do I report a fault if my phone is not working...
How do I report a fault if my land line phone is not working? The BT website seems to assume that at the very least the broadband line is working but this is often not the case. Please could you make it crystal clear what phone number to call to report a fault? (e.g. if calling from a friend's phone or a mobile).
Cal 0800 800 151 from another phone, or From a mobile: 0330 123 4151
But first do these tests here http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353
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I have a White Box with the label "Openreach" on it. There are three green lights on the top labelled "Power" "DSL" & "Lan 1". The "Lan 1" loght has very recently started a continuous flashing.
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Solved!
Go to Solution.Sorry, not quite accepted, I see that I missed something out...
This rapid flashing has only occured since I had BT Sport included in my package a few days back. Before then the light had been stable green with the occasional rapid flashing whilst I have been connected to the internet. That obviously does indicate data transfer.
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Fault with phone line cleared, but IP profile stil...
Hi,
Apparently there was a fault with my phone line (didn't seem anthing wrong to me), which had caused my IP profile to be dropped, although my connection had never dropped. So an Openreach engineer came out and did something down the road from my house. He called later that day (Friday) to say the fault had been fixed and that my broadband should return to normal after 3 days. Its now over 3 days and I'm still stuck at 2mbps.
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
System Up Time 201:57:13
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TxPkts
RxPkts
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Tx B/s
Rx B/s
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937740
1332346
0
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0
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Downstream
Upstream
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Line Attenuation
24.0 dB
14.5 dB
Noise Margin
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Could a mod help to get this reset please, or do I just need to sit it out and wait?
Thanks
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Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
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7942G IP phone does not upgrade and does not accept locale
Hello everyone!
I stumbled upon a rather strange behavior on a CP-7942G IP phone. It is a new phone, which I have myself unpacked from the box, along with 2 others.
Now, the problem is, this particular phone did not load the user-locale, specified in the telephony-services config on the CUCME and did not display the time correctly:
cnf-file location flash: cnf-file perphone user-locale RU load CME-locale-ru_RU-Russian-7.0.1.1.tar user-locale 2 U1 RU network-locale RU
While trying to debug what's going on, I eventually unpacked a second phone (same model) and got the same result: the user-locale was English, ASCII. I have downloaded the latest firmware update from the Cisco.com website (version 42.9.3.1.SR2.1S as opposed to previous 42.8.4.2S). Changed the config and restarted the second phone. I has updated it's firmware, restarted and got all settings correctly (Russian, UTF-8, display time).
The first phone though - the one it has all started with - still has the same problem. I tried to factory-reset it during it's power-on cycle, it tried to update, but looks like it didn't. This is what is shows in the Device Information section on the web-interface:
App Load ID jar42sccp.8-4-1-23.sbn Boot Load ID tnp42.9-3-1-57.bin Version SCCP42.8-4-2S.bin
Version SCCP42.8-4-2S
I'm not a Cisco pro, but looking in the console logs it seems that the phone does try to apply the locale settings, but reverts to default for some reason (look for text in BOLD):
|=== Syslogd === Thu Sep 26 10:13:42 2013
====================================================
NOT 10:13:42.736527 JVM: Startup Module Loader|cip.midp.rms.l:? - loaded entry: _cip_properties.db=/flash0/RMS/appdb/_cip_properties.db
NOT 10:13:42.737816 JVM: Startup Module Loader - Deletion of file Successful/flash0/RMS/appdb/_cip_properties.dbk
NOT 10:13:42.739051 JVM: Startup Module Loader - Deletion of file Successful/flash0/RMS/appdb/_cip_properties.dbk
ERR 10:13:44.409247 JVM: Startup Module Loader|SystemManager:n/a - Encountered Property Exception while getting: device.system.targetmodules
NOT 10:13:44.483161 JVM: NativeIO assumed to be integrated into the VM
DBG 10:13:45.112916 lcd_open: return success!
NOT 10:13:47.776918 JVM: Font.addRes() owner=class cip.g3.r2d.y this=Font name=Monospace.font size=13 sty
NOT 10:13:47.777555 JVM: leFlags=0 tabWidth=0 tabTol=0
NOT 10:13:47.803214 JVM: Font.addRes() owner=class cip.g3.r2d.y this=Font name=Monospace.font size=17 sty
NOT 10:13:47.803814 JVM: leFlags=0 tabWidth=0 tabTol=0
NOT 10:13:47.855490 JVM: Font.addRes() owner=class cip.g3.r2d.y this=Font name=Unicode.font size=19 style
NOT 10:13:47.856090 JVM: Flags=0 tabWidth=0 tabTol=0
NOT 10:13:47.906921 JVM: Font.addRes() owner=class cip.g3.r2d.y this=Font name=Unicode.font size=17 style
NOT 10:13:47.907565 JVM: Flags=0 tabWidth=0 tabTol=0
NOT 10:13:47.958760 JVM: Font.addRes() owner=class cip.g3.r2d.y this=Font name=Unicode.font size=18 style
NOT 10:13:47.959358 JVM: Flags=0 tabWidth=0 tabTol=0
NOT 10:13:48.009978 JVM: Font.addRes() owner=class cip.g3.r2d.y this=Font name=Unicode.font size=15 style
NOT 10:13:48.010602 JVM: Flags=0 tabWidth=0 tabTol=0
WRN 10:13:48.160504 JVM: Startup Module Loader|Skin:? - Font reference not found for UIComponent=kemtext
NOT 10:13:48.317399 JVM: MediaTermination assumed to be integrated into the VM
NOT 10:13:48.821965 JVM: libMT:start SignOn()
NOT 10:13:48.824926 JVM: *** VIEO should already be running. NO? Start "/ubin/vieo &" now ***
NOT 10:13:48.825972 JVM: libMT: send _MTStart...
NOT 10:13:48.831661 JVM: LibMT (vieoProcess.c): registered VIEO callbacks
DBG 10:13:49.820548 audev: audioHwInit,,,
DBG 10:13:49.820933 audev: audioHwInit.
NOT 10:13:49.886879 DSP: _dspdvrStart ok, DSP bootup completed successfully
NOT 10:13:49.894065 DSP: DSP Tone/Ring DSP initialization completed successfully
NOT 10:13:49.895646 DSP: dspdvrinitEnableAudioOutput enabled = 1
NOT 10:13:49.896197 DSP: DSP INIT-*** DSP_STATE_READY***
NOT 10:13:49.898130 JVM: LibMT: MediaTerminationStart OK!
NOT 10:13:50.010519 JVM: Startup Module Loader|ComponentController:? - Initializing MVC comp module's trace mechanism
NOT 10:13:50.123210 JVM: TftpNative assumed to be integrated into the VM
NOT 10:13:50.574189 JVM: HTTPService assumed to be integrated into the VM
WRN 10:13:50.879507 SECD: WARN:getCertInfo: ** phone has no LSC
NOT 10:13:52.372683 DSP: configurationNumber 1, enabled 0
NOT 10:13:52.379534 DSP: mtSetDeviceBandwidth: Wideband Headset - deviceWideband=0
NOT 10:13:52.382165 DSP: mtSetDeviceBandwidth: Wideband Handset - deviceWideband=2
NOT 10:13:52.384033 DSP: mtSetG722Codec: g722enable=0
NOT 10:13:52.402407 DSP: configurationNumber 0, enabled 0
NOT 10:13:53.353620 JVM: ENTERING loadSystemProperties
NOT 10:13:53.355397 JVM: EXITING loadSystemProperties
WRN 10:13:53.451585 JVM: Startup Module Loader - *******MIDlets Not allowed in REL load*******
NOT 10:13:53.452824 JVM: Startup Module Loader|cip.midp.midlet.MIDletManager:? - Initializing MIDletManager ...
NOT 10:13:53.454023 JVM: Startup Module Loader|cip.midp.midlet.MIDletManager:? - Initializing PushRegistry ...
NOT 10:13:53.950401 CDP-D: configSelectVLAN: 3 OP_USE_CDP:2 oper:101 cdp:101 lldp:4096 admin:4096 mac:0:25:83:85:73:18
NOT 10:13:53.951035 CDP-D: CDP OP: clear cross ref
NOT 10:13:53.951487 CDP-D: getCdpExtaInfo: OP:2 Cos:0 Trust:0 lldp.idxOfInterest:-1
WRN 10:13:53.952071 CDP-D: cdpSetCos T:0 C:0
NOT 10:13:53.952540 CDP-D: CosTrust: 0 0
NOT 10:13:53.958093 CDP-D: vvlan changed --> New:101 old:4096 101
ERR 10:13:53.958658 CDP-D: setVVLANConfig VVLAN CHANGED --> NEW:101 OLD:4096 101
NOT 10:13:53.963511 CDP-D: vlan Configured --> New:100 old:4096 :100
NOT 10:13:53.964616 CDP-D: Sent SIGNINFO & SIGIPCFG
NOT 10:13:53.965261 CDP-D: cdpSetDhcpEnableFlg: SIGNINFO
NOT 10:13:53.967656 JVM: setSystemProperty() name=microedition.hostname value=SEPD0C789154FDC
NOT 10:13:53.969538 JVM: setSystemProperty() name=microedition.locale value=en
NOT 10:13:53.971370 JVM: setSystemProperty() name=microedition.encoding value=ASCII
NOT 10:13:53.972995 JVM: setSystemProperty() name=microedition.platform value=CP-7942G/7.0.1
NOT 10:13:53.974623 JVM: setSystemProperty() name=com.cisco.device.settings.config.userid value=
NOT 10:13:54.031701 JVM: Startup Module Loader|cip.midp.pushregistry.f:? - Starting MIDP PushRegistry ...
NOT 10:13:54.032873 JVM: Startup Module Loader - Deletion of file Successful/flash0/RMS/appdb/MAP1
NOT 10:13:54.034091 JVM: Startup Module Loader|cip.midp.pushregistry.f:? - MIDP PushRegistry started successfully.
NOT 10:13:54.035283 JVM: Startup Module Loader|cip.midp.midlet.MIDletManager:? - Initializing MIDP MemberFilter ...
NOT 10:13:54.036494 JVM: Startup Module Loader|cip.midp.midlet.MIDletManager:? - MIDletManager initialized.
NOT 10:13:54.259788 JVM: Creating new StateMachineThread
NOT 10:13:54.409562 PAE: SIGIPCFG received...
WRN 10:13:54.484755 SECD: WARN:getCTLInfo: ** phone has no CTL
WRN 10:13:54.488679 SECD: WARN:getCTLInfo: ** phone has no CTL
NOT 10:13:54.497820 DHCP: DHCP enabled...
NOT 10:13:54.499483 DHCP: dhcpSendReq: status 0x12300000
NOT 10:13:54.500511 DHCP: Sending Request...
ERR 10:13:54.503878 INETD: Local connect failed: 2
NOT 10:13:54.526871 CDP-D: catchipcfg:getdhcpinfo IP:0 domain: chngVal:0
NOT 10:13:54.528288 CDP-D: catchipcfg:getdhcpinfo IP:0 domain: chngVal:0
NOT 10:13:54.529090 PAE: SIGIPCFG received...
NOT 10:13:54.530615 DHCP: Enable
NOT 10:13:54.537357 DHCP: dhcpSendReq: status 0x12300000
NOT 10:13:54.537887 DHCP: Sending Request...
NOT 10:13:54.538902 DHCP: ACK received
NOT 10:13:54.539424 DHCP: Succeeded
NOT 10:13:54.541514 ESP: send ADMIN, logging = 1, shell = 0, ipconfig = 1
NOT 10:13:54.545277 tftpClient: request server 0 ---> 10.80.129.1
NOT 10:13:54.552395 DHCP: IP Address -- 10.80.129.12
NOT 10:13:54.552928 DHCP: Subnet Mask - 255.255.255.128
NOT 10:13:54.553372 DHCP: Default Gwy - 10.80.129.1
NOT 10:13:54.576800 CDP-D: catchipcfg:getdhcpinfo IP:a50810c domain: chngVal:1
NOT 10:13:54.578452 PAE: SIGIPCFG received...
NOT 10:13:54.592996 tftpClient: request server 1 --->
NOT 10:13:54.665767 tftpClient: request server 0 ---> 10.80.129.1
NOT 10:13:54.666679 ESP: server 0 = 10.80.129.1
NOT 10:13:54.670348 tftpClient: request server6 0 ---> ::
NOT 10:13:54.674687 tftpClient: request server 1 --->
NOT 10:13:54.675609 ESP: server 1 =
NOT 10:13:54.677936 ESP: send ADMIN, logging = 1, shell = 0, ipconfig = 1
NOT 10:13:54.683752 tftpClient: request server6 1 ---> ::
ERR 10:13:54.689776 JVM: GETHOSTBYNAME: Empty Parameter
WRN 10:13:54.719514 JVM: Startup Module Loader|NetUtil.traceIPv4DNSErrors:? - DNS Unknown Host
NOT 10:13:54.724673 SECD: updateCTL: starting CTL update
NOT 10:13:54.726696 SECD: ctlRequestFile: Socket 7 connected to /usr/tmp/tftpClientSock
NOT 10:13:54.727408 SECD: ctlRequestFile: Request CTLSEPD0C789154FDC.tlv
NOT 10:13:54.729751 tftpClient: tftp request rcv'd from /usr/tmp/ctlSock, srcFile = CTLSEPD0C789154FDC.tlv, dstFile = /usr/tmp/CTLFile.tlv
NOT 10:13:54.734219 tftpClient: auth server - tftpList[0] = ::ffff:10.80.129.1
NOT 10:13:54.734742 tftpClient: look up server - 0
WRN 10:13:54.736310 SECD: WARN:lookupCTL: CTL update in progress, no old CTL, assume TFTP NONSECURE
NOT 10:13:54.738353 tftpClient: secVal = 0xa
NOT 10:13:54.738948 tftpClient: ::ffff:10.80.129.1 is a NONsecure server
NOT 10:13:54.739405 tftpClient: temp retval = SRVR_NONSECURE, keep looking
NOT 10:13:54.739866 tftpClient: retval = 10
NOT 10:13:54.740746 tftpClient: Non secure file requested
NOT 10:13:54.749039 TFTP: [31]:Requesting CTLSEPD0C789154FDC.tlv from 10.80.129.1
NOT 10:13:54.752921 TFTP: [31]:Error --> No such file
NOT 10:13:54.758291 SYSMSG: pid 31 (/sbin/tftpd) Normal Exit, status = 2
INF 10:13:54.758326 runtime = 0.010 secs
INF 10:13:54.758344 user cpu = 0.001067950 secs
INF 10:13:54.758361 system cpu = 0.003620740 secs
INF 10:13:54.758374 child user cpu = 0.000000000 secs
INF 10:13:54.758388 child sys cpu = 0.000000000 secs
INF 10:13:54.758406 sys interrupts = 0.000427430 secs for 6 interrupts
INF 10:13:54.758427 total cpu = 0.004688690 secs ( 0% utilization )
NOT 10:13:54.761297 SECD: ctlRequestFile: tftp Status 2 rcv'd
NOT 10:13:54.762017 SECD: updateCTL: finished CTL update
ERR 10:13:54.762581 SECD: EROR:updateCTL: ** had NO CTL and CTL tftp FAILED** tftp-err 2
NOT 10:13:54.765755 tftpClient: request server 0 ---> 10.80.129.1
NOT 10:13:54.766486 ESP: server 0 = 10.80.129.1
NOT 10:13:54.768900 tftpClient: request server 1 --->
NOT 10:13:54.769575 ESP: server 1 =
WRN 10:13:54.788934 SECD: WARN:getCTLInfo: ** phone has no CTL
NOT 10:13:54.801182 tftpClient: tftp request rcv'd from /usr/tmp/tftp, srcFile = SEPD0C789154FDC.cnf.xml, dstFile = /usr/ram/SEPD0C789154FDC.cnf.xml
NOT 10:13:54.803072 tftpClient: auth server - tftpList[0] = ::ffff:10.80.129.1
NOT 10:13:54.803598 tftpClient: look up server - 0
WRN 10:13:54.805232 SECD: WARN:lookupCTL: ** no CTL, assume TFTP NONSECURE
NOT 10:13:54.807172 tftpClient: secVal = 0xa
NOT 10:13:54.807773 tftpClient: ::ffff:10.80.129.1 is a NONsecure server
NOT 10:13:54.808235 tftpClient: temp retval = SRVR_NONSECURE, keep looking
NOT 10:13:54.808678 tftpClient: retval = 10
NOT 10:13:54.809110 tftpClient: Secure file requested
NOT 10:13:54.809523 tftpClient: Non secure file approved -- SEPD0C789154FDC.cnf.xml
NOT 10:13:54.816938 TFTP: [7]:Requesting SEPD0C789154FDC.cnf.xml from 10.80.129.1
WRN 10:13:54.822003 SECD: WARN:getCTLInfo: ** phone has no CTL
WRN 10:13:54.825845 SECD: WARN:getCTLInfo: ** phone has no CTL
NOT 10:13:54.835047 TFTP: [7]:Finished --> rcvd 1456 bytes
NOT 10:13:55.010336 SECD: clearTFTPList: cleared all TFTP entries
NOT 10:13:55.046228 JVM: VendorConfig - logging display == 1
NOT 10:13:55.047554 JVM: VendorConfig - logging display, theValue == 17
NOT 10:13:55.169337 JVM: setSystemProperty() name=microedition.encoding value=utf-8
NOT 10:13:55.171804 JVM: setSystemProperty() name=microedition.locale value=RU
ERR 10:13:55.237375 JVM: Startup Module Loader|cip.cfg.r:? - Delete of sshUserInfo file failed
ERR 10:13:55.238704 JVM: Startup Module Loader|cip.setg.ScreenSaveProperty:? - Config file field <displayOnTime> is incorrectly formatted. Defaulting.
ERR 10:13:55.240553 JVM: Startup Module Loader|cip.setg.ScreenSaveProperty:? - Config file field <displayIdleTimeout> is incorrectly formatted. Defaulting.
NOT 10:13:55.246502 SECD: setSecMode: sec mode set to NONE (was NONE)
NOT 10:13:55.263415 JVM: setTimeZone tz:Russian Standard/Daylight Time ctz:Europe/Moscow
NOT 10:13:55.595116 SECD: clearSRSTList: cleared all SRST entries
ERR 10:13:55.646423 JVM: GETHOSTBYNAME: Empty Parameter
WRN 10:13:55.699101 SECD: WARN:cancelCapfOp: CAPF not in use, user cancel ignored
NOT 10:13:55.699692 SECD: clearCapfList: CAPF table cleared
ERR 10:13:55.702675 JVM: GETHOSTBYNAME: Empty Parameter
ERR 10:13:55.711673 SECD: EROR:addCapfEntry: phone has no CTL, can't use CAPF
WRN 10:13:55.724535 JVM: Startup Module Loader|NetUtil.traceIPv4DNSErrors:? - DNS Unknown Host
ERR 10:13:55.725747 JVM: Startup Module Loader|cip.sec.CapfProperty:? - Failed to resolve Capf Ipv4 Address with hostname
ERR 10:13:55.727617 JVM: Startup Module Loader|cip.sec.CapfProperty:? - dns failed previously.will resolve it now
WRN 10:13:55.728964 JVM: Startup Module Loader|NetUtil.traceIPv4DNSErrors:? - DNS Unknown Host
ERR 10:13:55.730207 JVM: Startup Module Loader|cip.sec.CapfProperty:? - Failed to resolve Capf Ipv4 Address with hostname
NOT 10:13:55.753975 SECD: setSecMode: sec mode set to NONE (was NONE)
NOT 10:13:55.785279 JVM: Startup Module Loader - Deletion of file Successful/usr/ram/SEPD0C789154FDC.cnf.xml
NOT 10:13:55.786489 JVM: Startup Module Loader|cip.cfg.r:? - DELETE ConfigFile:(ram/SEPD0C789154FDC.cnf.xml)WAS SUCCESSFUL
NOT 10:13:55.788171 INETD: Set IP mode 1
NOT 10:13:55.788705 INETD: Requestted IP mode is same as current mode
NOT 10:13:55.789870 CDP-D: cdpSetRepeater 11
NOT 10:13:55.790704 CDP-D: set pc vvlan access --> 26
NOT 10:13:55.823622 CDP-D: catchipcfg:getdhcpinfo IP:a50810c domain: chngVal:1
NOT 10:13:55.828991 ESP: send ADMIN, logging = 1, shell = 0, ipconfig = 1
NOT 10:13:55.830112 DNS: SIGHUP received...
NOT 10:13:55.832373 PAE: SIGIPCFG received...
NOT 10:13:55.841392 tftpClient: request server 0 ---> 10.80.129.1
NOT 10:13:55.842016 tftpClient: tftp request rcv'd from /usr/tmp/tftp, srcFile = User_Define_1/mk-sccp.jar, dstFile = /usr/ram/L10N-1584653765
NOT 10:13:55.847011 tftpClient: auth server - tftpList[0] = ::ffff:10.80.129.1
NOT 10:13:55.847529 tftpClient: look up server - 0
WRN 10:13:55.849117 SECD: WARN:lookupCTL: ** no CTL, assume TFTP NONSECURE
NOT 10:13:55.851181 tftpClient: secVal = 0xa
NOT 10:13:55.851781 tftpClient: ::ffff:10.80.129.1 is a NONsecure server
NOT 10:13:55.852235 tftpClient: temp retval = SRVR_NONSECURE, keep looking
NOT 10:13:55.852654 tftpClient: retval = 10
NOT 10:13:55.853080 tftpClient: Secure file requested
NOT 10:13:55.853491 tftpClient: Non secure file approved -- User_Define_1/mk-sccp.jar
NOT 10:13:55.861589 TFTP: [4]:Requesting User_Define_1/mk-sccp.jar from 10.80.129.1
NOT 10:13:55.865280 TFTP: [4]:Error --> No such file
NOT 10:13:55.870648 SYSMSG: pid 4 (/sbin/tftpd) Normal Exit, status = 2
INF 10:13:55.870685 runtime = 0.010 secs
INF 10:13:55.870703 user cpu = 0.001025390 secs
INF 10:13:55.870720 system cpu = 0.002738420 secs
INF 10:13:55.870733 child user cpu = 0.000000000 secs
INF 10:13:55.870747 child sys cpu = 0.000000000 secs
INF 10:13:55.870765 sys interrupts = 0.000473360 secs for 6 interrupts
INF 10:13:55.870786 total cpu = 0.003763810 secs ( 0% utilization )
NOT 10:13:55.907442 JVM: setSystemProperty() name=microedition.encoding value=ASCII
NOT 10:13:55.909263 JVM: setSystemProperty() name=microedition.encoding value=ASCII
NOT 10:13:55.954262 JVM: setSystemProperty() name=microedition.locale value=en
NOT 10:13:55.956112 JVM: setSystemProperty() name=microedition.locale value=en
WRN 10:13:55.974314 JVM: Startup Module Loader|cip.l10n.UserLocaleProperty:? - Unable to process LocaleProperty 'device.settings.config.localization.userlocale'
NOT 10:13:55.993687 tftpClient: request server 1 --->
NOT 10:13:56.012450 tftpClient: request server 0 ---> 10.80.129.1
NOT 10:13:56.013069 tftpClient: tftp request rcv'd from /usr/tmp/tftp, srcFile = United_States/g3-tones.xml, dstFile = /usr/ram/L10N-61391065
NOT 10:13:56.025036 ESP: server 0 = 10.80.129.1
NOT 10:13:56.036772 tftpClient: auth server - tftpList[0] = ::ffff:10.80.129.1
NOT 10:13:56.037342 tftpClient: look up server - 0
WRN 10:13:56.039157 SECD: WARN:lookupCTL: ** no CTL, assume TFTP NONSECURE
NOT 10:13:56.041548 tftpClient: secVal = 0xa
NOT 10:13:56.042149 tftpClient: ::ffff:10.80.129.1 is a NONsecure server
NOT 10:13:56.042608 tftpClient: temp retval = SRVR_NONSECURE, keep looking
NOT 10:13:56.043031 tftpClient: retval = 10
NOT 10:13:56.043464 tftpClient: Secure file requested
NOT 10:13:56.043876 tftpClient: Non secure file approved -- United_States/g3-tones.xml
NOT 10:13:56.075611 TFTP: [3]:Requesting United_States/g3-tones.xml from 10.80.129.1
NOT 10:13:56.079347 TFTP: [3]:Error --> No such file
NOT 10:13:56.084690 SYSMSG: pid 3 (/sbin/tftpd) Normal Exit, status = 2
INF 10:13:56.084726 runtime = 0.030 secs
INF 10:13:56.084744 user cpu = 0.001016140 secs
INF 10:13:56.084761 system cpu = 0.004127440 secs
INF 10:13:56.084774 child user cpu = 0.000000000 secs
INF 10:13:56.084788 child sys cpu = 0.000000000 secs
INF 10:13:56.084806 sys interrupts = 0.000648400 secs for 10 interrupts
INF 10:13:56.084827 total cpu = 0.005143580 secs ( 0% utilization )
WRN 10:13:56.152126 JVM: Startup Module Loader|cip.l10n.NetworkLocaleProperty:? - Unable to process LocaleProperty 'device.settings.config.localization.networklocale'
WRN 10:13:56.185037 SECD: WARN:lookupCTL: ** no CTL, assume UCM NONSECURE
NOT 10:13:56.201903 JVM: Adding SRST .. #valid : 1
WRN 10:13:56.205891 SECD: WARN:lookupSRST: no CTL, treat SRST as non-secure
NOT 10:13:56.211795 JVM: Done with SRST: 1
NOT 10:13:56.274791 tftpClient: request server 1 --->
NOT 10:13:56.275707 ESP: server 1 =
NOT 10:13:56.352535 tftpClient: request server6 0 ---> ::
NOT 10:13:56.359771 tftpClient: request server6 1 ---> ::
NOT 10:13:56.407633 JVM: SecureSocketImpl.create() fd=java.io.FileDescriptor@111f4 valid=true
WRN 10:13:57.135911 JVM: Startup Module Loader|cip.mmgr.ds:? - [MediaMgrSM]: Unhandled Event, State = StateOnHook Event = EventServicesTxStop
WRN 10:13:57.149565 SECD: WARN:getCTLInfo: ** phone has no CTL
WRN 10:13:57.153827 SECD: WARN:getCTLInfo: ** phone has no CTL
NOT 10:13:57.165025 tftpClient: request server 0 ---> 10.80.129.1
NOT 10:13:57.178308 tftpClient: request server 1 --->
NOT 10:13:57.243532 tftpClient: request server6 0 ---> ::
NOT 10:13:57.249934 tftpClient: request server6 1 ---> ::
ERR 10:14:39.590147 NTP: Thu Sep 26 09:14:39 2013
ERR 10:14:57.374505 JVM: cvmDebug: executing - 5. Dump total obj counts in java heap
ERR 10:14:57.386075 JVM: Counted 27546 objects
ERR 10:14:57.386815 JVM: Total Heap Size:3800064
ERR 10:14:57.387491 JVM: Free Heap Size:2771660
ERR 10:14:58.370281 JVM: cvmDebug: executing - 7. Dump string value of [C instances in java heap
ERR 10:16:48.404683 JVM: cvmDebug: executing - 5. Dump total obj counts in java heap
ERR 10:16:48.419137 JVM: Counted 34953 objects
ERR 10:16:48.419359 JVM: Total Heap Size:3800064
ERR 10:16:48.419512 JVM: Free Heap Size:2329208
ERR 10:16:49.400355 JVM: cvmDebug: executing - 7. Dump string value of [C instances in java heap
WRN 10:16:52.068040 CDP-D: lldpInetdStatsRsp: port: 0
WRN 10:16:53.007959 CDP-D: lldpInetdStatsRsp: port: 1
WRN 10:16:53.947877 CDP-D: lldpInetdStatsRsp: port: 0
WRN 10:18:53.378017 CDP-D: lldpInetdStatsRsp: port: 0
WRN 10:18:55.337826 CDP-D: lldpInetdStatsRsp: port: 1
Any ideas what can be done? The phone now displays the time correctly, but the second button shows empty squares where the "Login" button should be. All the rest of the phone inteface is in English.For some veru strange reason the problem... resolved itself.
I had to remove the phone from the Ethernet line today, because I needed it. I then re-plugged decided to re-plug it back(in about 10 minutes from the initial power off) and voila: the phone sucessfully updated itself and received the right locale...
I wish I knew what was the real problem behind this.
I did change the config on CUCME today, but I have just added a "Text to display on phones" (command "system message"). I then re-created CNF files (but I have tried that already last week).
Maybe the stars aligned in a different way today, I don't know... -
I am getting a fault i tunes Could not connect to itunes store. An Unknown Error occurred (-3212). May sure your networkconection is active and try again.
I have tried reloading i tunes but it comes up with the same fault every time.Hi rafter0,
Welcome to the Support Communities!
You are referencing the correct Knowledge Base article for your issue:
The most common issue seems to be with firewalls and security software.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error3000
Error codes in the 3000 range generally mean that iTunes can't contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software isn't interfering with ports 80 or 443 or with the server gs.apple.com.
Follow these steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (go to "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you're using a proxy, try again without using a proxy.
Test restoring while connected to a known-good network.
Hope this helps ...
- Judy -
Help!!!
Have had an intermitent fault on phone line for 3 weeks, 3 Engineer visits later and fault re-appeared last night.
Fault iis distorted sound making it extremely hard to hear the other end
First engineers say Broadband fault, back to BT Faults through the sma equeations and fault finding, Fault then cnacelled on system, bakc to faults, smae checks ore frustration
New fault raised and broadband engineer arrived Friday last, heard fault (thnak goodness) traced to exchange and had thought fault fixed until reappearance last night
back to reprirt fault, total frustartio with 151 fault are they not allowed to think or devaite fromt he script given a history of faults?
Same old checks threat of charging if problem in house (3 engineers say problem not there!!)
earliest an engineer can call is one week away
Just what do you do to get some ne to speak to you!!!
Perhaps stoppinf the Direct Debit will do the trick as at the moment nothing else seems t be having any success and certainly ne inkling of an offer to reduce charges!!
Hope someone can advise how to solve this issue
Thanks
Frustrated!!Neil
thanks for the reply and hopefully you can assist!
A little more detail and hopefull you can access the engineer reports
Reported the first probem and conducted all the tests (removeing front of internal box and pluggi gphone in direct etc) used different phone in hous etc
engineer came to house (in fact there were 2) these checked the house etc and advised they could hear the problem but i needed a broadband engoneer to fix and i would need to contact 151 to arrange (helpful!)
when contactin 151 i had t go trough all the check again or they would not pass me on, eventually got passed to broadband department who did more checks on line and could find no fault
this job was eventually closed
Problem presented itself again last Monday morning, rpeorted fault again but spoke to supervisor as 151 wanted to do the same checks again!
Engineer booked and arrived on Friday around midday (very helpful gent)
he heard the fault on the line (thnakfully) but after that could not repeat the problem, he conducted checks and confirmed no issue in house or as far as he could up the cabinet at top of raod
He left and went to the exchange, he called form there to explain he disconnected my number and could hear the problem at the exchange
He was changing the equipment and cables? and should resolve issue
all weekend no issue until yesterday evening when the same issue reappeared !
back to 151 who just wnated to do the same checks all over again!
Hoep you can assist! -
My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.
Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors
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