Faulting appln iexplore.exe Faulting module jvm.dll for MarkView users

Our Payables department uses Oracle and 170 Systems MarkView for entry of invoices. Users have been reporting "Not Responding" errors followed by IE crash, and the System Information shows the following:
6/5/2009 9:47 AM     Application Hang     Hanging application javaw.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
6/5/2009 8:42 AM     Application Hang     Hanging application javaw.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Today also receiving:
6/5/2009 9:24 AM     Application Hang     Faulting application iexplore.exe, version 6.0.2900.2180, faulting module jvm.dll, version 0.0.0.0., fault address 0x000018f6.

This is happening with increasing frequency. We have
verified that the java version is compatible with markview viewer (Version 1.5.0 (build 1.5.0_09-b03))
removed and reinstalled java and the viewer files
ran virus scan Any suggestions?
Thanks,
MVUSER
Edited by: MVUSER on Jun 9, 2009 12:40 PM

Thanks for your assistance.
I would not be able to test whether the underlying issue is resolved aftter following your recommended steps like re-adding the weblogic service, since the application has been up and running ever since the application service was restarted last time (a month ago).
1. I am looking to understand the root cause of the issue that stopped the service a month ago. Is there any log file on the server that would have recorded this issue?
2. I am assuming 'Core DLL' means one of the operating system's DLL..is that correct? Are you saying that this issue may be because one of the Windows files is corrupt?

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I'm completely unfamiliar with oracle apps and JInitiators, so any pointers would be great. E.g. suggestions for them that may work around any such problem (like upgrading to latest JVM), or possible causes of any conflict between my Add-on and Jinitiator.
As my customer's app is not externally accessible I've not yet been able to replicate this. Here's another question (Example Oracle Forms app viewable online? asking for example apps that I might be able to use to replicate this.
thanks,
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Edited by: user11176059 on 18-May-2009 04:25

Our browser Add-on is only available for IE, and the problem only happens when the add-on is running. So we've not tried Firefox but it wouldn't help unfortunately.
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Hi,
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rnm1978 wrote:
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Uploaded latest version yesterday. On Vista.
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data from the Event Log
Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005, fault offset 0x00031d62, process id 0x1328, application start time 0x01cb52a1a20e0726.

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Crash report last one showing was in August.
data from the Event Log
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Rating useful replies is more useful than saying "Thank you"

Faulting module acrobat.dll

Lame day!
I haven't posted here in over a year. I guess that's good. Today we converted my machine here at work from our old NT 4 domain to the new Active Directory server. Then I spent my afternoon repairing all the stuff related to CS3 that were somehow bombed in the switch -- stuff like a blank XML configuration file or a palette in Photoshop. I got everything except one problem: Acrobat just won't start. I get a classic Windows "program encountered error" message immediately and that's all. When I take a look at the error log, I see:
Faulting application acrobat.exe, version 8.1.0.137, faulting module acrobat.dll, version 8.1.0.137, fault address 0x00117e1c.
I've tried repairing and reinstalling, but the problem persists. I tried to install Reader and had the same results (with a slightly modified error log).
Distiller still works. I can make PDFs using the Office plug-in. I just can't look at them after that. Also, sometimes I need to do more than just turn a Word document into a PDF.
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Thanks, folks!

Maybe the .dll itself has been corrupted. When I try to reinstall from the DVD, I can't select Acrobat. It says it's already installed. Is there a way just to get the .dll? I haven't been able to look at a PDF on my machine since this started. I can make them, but then I have to use my development machine in another room to see them. Remote Desktop is nice, but it gets lame quickly.
Jeremy

Faulting appln iexplore.exe Faulting module jvm.dll for MarkView users

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