Faulting module name: cslibu-3-0.dll, version: 13.0.9.1312
I developed a C# (Visual Studio) application in .NET Framework 4.0 in conjunction with SAP Crystal Reports Support Pack 9 msi
The target platform on which reports creating problem is Windows 7 32-bit
When I generate a report it is generating perfectly but when I try to generate the report again, the application crashes and the following error is logged in the Event Viewer:
Faulting application name: TrackingApp.exe, version: 1.0.0.0, time stamp: 0x537a1687
Faulting module name: cslibu-3-0.dll, version: 13.0.9.1312, time stamp: 0x53393fe8
Exception code: 0xc0000005
Fault offset: 0x00039a28
Faulting process id: 0xf00
Faulting application start time: 0x01cf7376d8df092d
Faulting application path: C:\Program Files\Tracking System\Tracking System\TrackingApp.exe
Faulting module path: C:\Program Files\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll
Report Id: 24b4faea-df6a-11e3-8422-d067e51beb2a
What should be the possible error. My report generation code is written in try catch block but it did not generate any exception but
crashes my application
Thanks in anticipation
Regards
Adeel Arshad
Hi Adeel,
Need more info.
- What do you mean by generate the report? view, print, export?
- Does this happen with single, a few or all reports?
- If the issue is with some reports, what is different ion these reports as compare to other reports?
- If all reports, could you reproduce the issue with a blank report? and with a report which has a single DB field?
- Bhushan
Senior Engineer
SAP Active Global Support
Follow us on Twitter
Got Enhancement ideas? Try the SAP Idea Place
Getting started and moving ahead with Crystal Reports .NET applications.
Similar Messages
-
Faulting module name: cslibu-3-0.dll, version: 13.0.1.220
We are using a VB.NET application developed in .NET Framework 4.0 in conjunction with Crystal 2011 runtime SP2 downloaded from the link below:
http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_1.zip
Every so often, our application crashes and the following error is logged in the Event Viewer:
6:43:58 #1000 Application Error
Faulting module name: cslibu-3-0.dll, version: 13.0.1.220, time stamp: 0x4d6fe1eb
Exception code: 0xc0000005
Fault offset: 0x000a08f9
Faulting process id: 0x1278
Faulting application start time: 0x01cce1201c08f401
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll
Are there any other logs we can check to determine the cause of this error or has anyone seen anything like this before? There is no pattern that we can determine. Any help would be greatly appreciated.Please note;
In your original post you say (bolding inserted by me):
We are using a VB.NET application developed in .NET Framework 4.0 in conjunction with Crystal 2011 runtime SP2 downloaded from the link below:
http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_1.zip
Then note:
In my reply I made it clear that you are not on SP2, you are on SP1, thus the 13_0_1. above. The sticky thread has links to SP2 install as well as runtimes. Until you tell me that you are actually working with SP2 files (please supply the version of the crpe32.dll) there is no point going any further.
- Ludek -
Explorer.exe Application Error - Faulting module name: Windows.UI.Xaml.dll
We are having a problem with one of our Windows 2012 R2 Terminal Server. The server keeps maxing out CPU to 100% the only way to resolve the issue is by restarting the guest OS. When I have been trying to troubleshoot the issue. I have noticed the following
error is appearing in the event log. I have tried various research online but have been unable to find a resolution to the issue. Anyone have any ideas?
Faulting application name: explorer.exe, version: 6.3.9600.17415, time stamp: 0x54503a3a
Faulting module name: Windows.UI.Xaml.dll, version: 6.3.9600.17415, time stamp: 0x54504b1a
Exception code: 0xc000027b
Fault offset: 0x0000000000982bea
Faulting process id: 0xd44
Faulting application start time: 0x01d0526d40641d26
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 80a05322-be60-11e4-80db-005056bd0cad
Faulting package full name:
Faulting package-relative application ID:Hi,
Please test the issue in Clean Boot first. For the detailed steps, please refer to the following Microsoft KB article:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
Also seems you should try to uninstall IE and install it again but before that you can run command type:
SFC /SCANNOW and let the system to scan your DLL files and repair them, then reinstall the new IE.
For general reference, windows.UI.xmal.dll can handle several file in background process. For more detail refer
this article.
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
I build an application exe and then its installer along with run time environment.
The installers instals the application correctly but when I try to execute the application, I get an error that application has crashed and Windows must close it down or search for solutions online with this additional information for the crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: AGMS.exe
Application Version: 1.3.0.0
Application Timestamp: 4c24e8f5
Fault Module Name: lvrt.dll
Fault Module Version: 10.0.0.4033
Fault Module Timestamp: 4c9273f4
Exception Code: c0000005
Exception Offset: 00005310
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I am using labview 2010 sp1 32 bit on a 64-bit machine, with the following specs
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell System XPS L502X
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 8192MB RAM
Available OS Memory: 8106MB RAM
Page File: 3457MB used, 12753MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
The exe /application runs fine on my PC but when I try to run it on another PC it crashes. The other PC has similar specs as given below
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: HuronRiver Platform
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 4010MB RAM
Page File: 1359MB used, 6658MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
I tried another machine, 64 bit of course, as I want to deploy my application on a 64bit PC, but still got the same problem.
This other machine was from HP, iCore 3 (4 CPUs) 2.2GHz, 4GB RAM and running Windows Professional 64 bit.
Now as I see it, it could be a Run-time environment mis-match error.
For this I tried installing a 64 bit LVRTE from NI, but still no sucess.
I checked DEP, for all 3 PCs and it was set to the following
Turn on DEP for essential Windows programs and services only (first option).
I am confused. I can not find a solution for this and it is really frustrating.But I am assuming that when I make the installer, the 32-bit Run Time Engine is appened with the installer, as show below
Since from the picture you can see its including the support installers from '\Program Files (x86)\'
The application runs queries to fetch data from database in SQL server 2008, and for that I am using a Microsoft SQL Native Client 2008 R2 64 bit ( this is the only version that installs on either PC, even the one on which I developed my LV Application).
I am not using any driver, only toolkits for reports - and for that I un-checked the "Remove unused polymorphic VI instances" when making the executable, otherwise LV throws up an exception that share variable are not being included.
Yes I did reboot every time after I ran the installation.
Still getting the same error. -
Application Error - Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385
Hi,
we have one Visual C++ application and this application also using few external dlls. while exiting from application, getting following error. This
is happened in Windows 7.
Please help us to resolve this issue.
Log Name:
Application
Source:
Application Error
Date:
28/07/2010 11:44:16 AM
Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
CRIWKS12.crillylaw.local
Description:
Faulting application name: WinTest.exe, version: 2.7.1.0, time stamp: 0x4b78d5b8
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdaae
Exception code: 0x0eedfade
Fault offset: 0x00009617
Faulting process id: 0x10b8
Faulting application start time: 0x01cb2df647dfd847
Faulting application path: C:\Program Files\xxx\xxx\xxx\ WinTest.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: a17377fd-99e9-11df-8941-90fba60d7539
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-07-28T01:44:16.000000000Z" />
<EventRecordID>3773</EventRecordID>
<Channel>Application</Channel>
<Computer>CRIWKS12.crillylaw.local</Computer>
<Security />
</System>
<EventData>
<Data> WinTest.exe</Data>
<Data>2.7.1.0</Data>
<Data>4b78d5b8</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bdaae</Data>
<Data>0eedfade</Data>
<Data>00009617</Data>
<Data>10b8</Data>
<Data>01cb2df647dfd847</Data>
<Data>C:\Program Files\xxx\xxx\xxx\ WinTest.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>a17377fd-99e9-11df-8941-90fba60d7539</Data>
</EventData>
</Event>
PS. I apologise for not being able to provide the application's name.Hi Jesse ,
I am pasting the entire module where the code fails:
/// <summary>
/// Pool the job execution status
/// </summary>
private void PoolJobExecutionStatus()
int waitIndex = 0;
while (true)
try
lock (this.lockingObject)
this.ReOpenRegistryConnection();
currentJob = SR.Job.Load(this.currentJobId, this.poolingConnection);
JobStatusEventArgs jobStatusArg = (currentJob.Status == SR.JobStatus.Aborted) ?
new JobStatusEventArgs(currentJob.Name, currentJob.Status, currentJob.ErrorMessage) :
new JobStatusEventArgs(currentJob.Name, currentJob.Status);
this.dispatcher.BeginInvoke(new EventHandler<JobStatusEventArgs>(RaiseUpdateStatus), DispatcherPriority.Normal, new object[] { this, jobStatusArg });
if (currentJob.Status == JobStatus.Aborted || currentJob.Status == JobStatus.Completed)
this.PoolJobThread.Abort();
break;
catch (ThreadAbortException)
catch (ConnectionFailure ex)
TridentErrorHandler.HandleUIException(ex);
// If reconnection fails more than the max reconnection value then exit.
if (this.connectionAttempts >= this.maxConnectionAttempts)
break;
this.connectionAttempts++;
catch (BackendStorageException ex)
TridentErrorHandler.HandleUIException(ex);
// If reconnection fails 5 times then exit.
if (this.connectionAttempts >= this.maxConnectionAttempts)
break;
this.connectionAttempts++;
catch (Exception ex)
TridentErrorHandler.HandleUIException(ex);
break;
try
Thread.Sleep(500);
// If job is in waiting state, every 3 min show the user retry message.
// (waitIndex == 360) Specifes 3 min.
if (currentJob.Status == JobStatus.Waiting && waitIndex == 360)
waitIndex = 0;
JobStatusEventArgs jobStatusArg = new JobStatusEventArgs(this.currentJob.Name, this.currentJob.Status, TridentResourceManager.GetString("JobTerminatedByUserMessage"));
this.dispatcher.BeginInvoke(new EventHandler<JobStatusEventArgs>(RaiseUpdateStatus), DispatcherPriority.Normal, new object[] { this, jobStatusArg });
catch (Exception ex)
TridentErrorHandler.HandleUIException(ex);
waitIndex++;
public void StartDataProductService(Guid jobId, Connection poolConnection)
this.currentJobId = jobId;
this.poolingConnection = poolConnection;
this.ClearTempData();
this.HaltService();
this.PoolJobThread = new Thread(this.PoolJobExecutionStatus);
this.PoolJobThread.Start();
Hope this helps
Regards,
Rahul -
Hello everybody> my itunes has stopped working and the problem report stated the following:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.3.3
Application Timestamp: 4f14cc3d
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b8f0
Exception Code: 80000003
Exception Offset: 0003381b
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
can anybody help me?Are you seeing a similar message when launching QuickTime Player?
What security software is installed on the computer? Have you tried testing in an admin account or after uninstalling tthe security software?
Use one of the following articles to guide you through removing iTunes and the related QuickTime files.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name is 'APPCRASH'. The Fault Module Name is iTunes.dll. The fault module version is 11.1.5.5. Does anyone has a solution?
Hello, philos188.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
iTunes for Windows: Unable to install or open
http://support.apple.com/kb/ts5376
Cheers,
Jason H. -
Stops responding, etc
details
Problem signature:
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 15.1.0.39
Application Timestamp: 4d76c9e3
Fault Module Name: CoolType.dll
Fault Module Version: 5.7.83.9418
Fault Module Timestamp: 4c296b69
Exception Code: c0000005
Exception Offset: 00021ae1
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 8e1b
Additional Information 2: 8e1b636bd3438ac15d03ef1549553b25
Additional Information 3: 1b31
Additional Information 4: 1b316dab8b65bf468124c367b4a50e14But I am assuming that when I make the installer, the 32-bit Run Time Engine is appened with the installer, as show below
Since from the picture you can see its including the support installers from '\Program Files (x86)\'
The application runs queries to fetch data from database in SQL server 2008, and for that I am using a Microsoft SQL Native Client 2008 R2 64 bit ( this is the only version that installs on either PC, even the one on which I developed my LV Application).
I am not using any driver, only toolkits for reports - and for that I un-checked the "Remove unused polymorphic VI instances" when making the executable, otherwise LV throws up an exception that share variable are not being included.
Yes I did reboot every time after I ran the installation.
Still getting the same error. -
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Hi,
Good day!
I'm having this issue when I just installed an application. I have been searching this kernelbase.dll thing but none of them have fix or any workaround. Hopefully with the great technical guys here can help me with this issue.
The server is windows 2008 R2
From the event viewer I got this
Faulting application name: Tlc.LogManager.Svc.exe, version: 7.0.1.5108, time stamp: 0x51d1ee27
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xe0434352
Fault offset: 0x000000000000cacd
Faulting process id: 0x1130
Faulting application start time: 0x01cf6dbd862da5b1
Faulting application path: D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.LogManager.Svc.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: fefb5c84-d9b0-11e3-9578-5ef3fcdc0b9f
Application: Tlc.LogManager.Svc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentNullException
Stack:
at Tlc.CapCollector.Common.CapPersistentStateManager..ctor(Tlc.Interfaces.BusinessObjects.IAssetBusinessObject, Tlc.PersistentState.IPersistentStateStore, Tlc.Interfaces.ApplicationLog.IApplicationLog, Int32, Tlc.CapCollector.AgentDiscovery.CapAgentAutoDiscovery)
at Tlc.LogManager.Lib.ascMan.OnMessageBusStart(Tlc.Interfaces.MessageBus.IMessageBus, Tlc.Interfaces.ApplicationLog.IApplicationLog, Tlc.Interfaces.ApplicationLog.IApplicationLog, Tlc.Interfaces.ApplicationLog.IApplicationLog)
at Tlc.MessageBus.ActiveMQMessageBus.Start()
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: tlc.logmanager.svc.exe
P2: 7.0.1.5108
P3: 51d1ee27
P4: Tlc.CapCollector
P5: 7.0.1.5108
P6: 51d1edf4
P7: f2
P8: 34
P9: System.ArgumentNullException
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_tlc.logmanager.s_4d5cd055f698b9b7d9e989629dd2eb52d0be2b_1a6a145b
Analysis symbol:
Rechecking for solution: 0
Report Id: fefb5c84-d9b0-11e3-9578-5ef3fcdc0b9f
Version=1
EventType=CLR20r3
EventTime=130443543988233973
ReportType=2
Consent=1
ReportIdentifier=8c35a7c6-d9a9-11e3-9578-5ef3fcdc0b9f
IntegratorReportIdentifier=8c35a7c5-d9a9-11e3-9578-5ef3fcdc0b9f
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=tlc.logmanager.svc.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=7.0.1.5108
Sig[2].Name=Problem Signature 03
Sig[2].Value=51d1ee27
Sig[3].Name=Problem Signature 04
Sig[3].Value=Tlc.CapCollector
Sig[4].Name=Problem Signature 05
Sig[4].Value=7.0.1.5108
Sig[5].Name=Problem Signature 06
Sig[5].Value=51d1edf4
Sig[6].Name=Problem Signature 07
Sig[6].Value=f2
Sig[7].Name=Problem Signature 08
Sig[7].Value=34
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.ArgumentNullException
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=18441
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3ada
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=3adac3ca3b54f3f7659e16fb4fdadcbe
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=b033
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=b0336032f99007ec98baa22debc5fb25
UI[2]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.LogManager.Svc.exe
UI[3]=Tlc.LogManager.Svc has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Tlc.LogManager.Svc stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.LogManager.Svc.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\GDI32.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\LPK.dll
LoadedModule[14]=C:\Windows\system32\USP10.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\system32\MSCTF.dll
LoadedModule[17]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[18]=C:\Windows\system32\MSVCR100_CLR0400.dll
LoadedModule[19]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\bc19222db4406c472d9aa1f8b6e0f470\mscorlib.ni.dll
LoadedModule[20]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\nlssorting.dll
LoadedModule[21]=C:\Windows\system32\ole32.dll
LoadedModule[22]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[23]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[24]=C:\Windows\system32\rsaenh.dll
LoadedModule[25]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\0f8f78b729ce16dd078f5d5f734a1110\System.ni.dll
LoadedModule[26]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ServiceProce#\7b167f31f23d4aed19dfa65ad3d29480\System.ServiceProcess.ni.dll
LoadedModule[27]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[28]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[29]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Xceed.Zip.v5.1.dll
LoadedModule[30]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Xceed.GZip.v5.1.dll
LoadedModule[31]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Xceed.Tar.v5.1.dll
LoadedModule[32]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Xceed.Compression.Formats.v5.1.dll
LoadedModule[33]=C:\Windows\system32\VERSION.dll
LoadedModule[34]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.Common.dll
LoadedModule[35]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Xceed.FileSystem.v5.1.dll
LoadedModule[36]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Xceed.Compression.v5.1.dll
LoadedModule[37]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.LogManager.Lib.dll
LoadedModule[38]=C:\Windows\assembly\GAC_MSIL\VistaDB.4\4.1.0.0__dfc935afe2125461\VistaDB.4.dll
LoadedModule[39]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.Interfaces.dll
LoadedModule[40]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.Enums.dll
LoadedModule[41]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\7a93c267da35a5f16b6fa5a10482eb4e\System.Core.ni.dll
LoadedModule[42]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data\5a47dfd0b200a502a4d5d27ee99bcc3c\System.Data.ni.dll
LoadedModule[43]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[44]=C:\Windows\system32\WS2_32.dll
LoadedModule[45]=C:\Windows\system32\NSI.dll
LoadedModule[46]=C:\Windows\system32\CRYPT32.dll
LoadedModule[47]=C:\Windows\system32\MSASN1.dll
LoadedModule[48]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\5d9f385419332f14eaf937556199856f\System.Xml.ni.dll
LoadedModule[49]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.Dal.LogManager.Client.dll
LoadedModule[50]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data.Service#\5ac492f703d6d741140f7cd45ef3c746\System.Data.Services.Client.ni.dll
LoadedModule[51]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.Dal.LogManager.Local.dll
LoadedModule[52]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data.Entity\c41b30de7215a62c8ca5bfe6e04ea763\System.Data.Entity.ni.dll
LoadedModule[53]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.DataAccess.Config.dll
LoadedModule[54]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.LogManager.Log.dll
LoadedModule[55]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.Utils.dll
LoadedModule[56]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.LogMessageClassifier.dll
LoadedModule[57]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Wintellect.PowerCollections.dll
LoadedModule[58]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\nsoftware.IPWorks.dll
LoadedModule[59]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\11581b5eba4b3ff58441c638ab66c742\System.Configuration.ni.dll
LoadedModule[60]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Web\7e5af1fdbcffeab8daffc7633f9c337a\System.Web.ni.dll
LoadedModule[61]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\1266d26c7b7843d308e2705cb8239d55\System.Drawing.ni.dll
LoadedModule[62]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\f0acb5c0e7dc2c42c6c61f3aa1278338\System.Windows.Forms.ni.dll
LoadedModule[63]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.CommonAssemblyInfo.dll
LoadedModule[64]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_2b24536c71ed437a\gdiplus.dll
LoadedModule[65]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[66]=C:\Windows\system32\shell32.dll
LoadedModule[67]=C:\Windows\system32\profapi.dll
LoadedModule[68]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\webengine4.dll
LoadedModule[69]=C:\Windows\system32\USERENV.dll
LoadedModule[70]=C:\Windows\system32\PSAPI.DLL
LoadedModule[71]=C:\Windows\system32\urlmon.dll
LoadedModule[72]=C:\Windows\system32\WININET.dll
LoadedModule[73]=C:\Windows\system32\iertutil.dll
LoadedModule[74]=C:\Windows\system32\SspiCli.dll
LoadedModule[75]=C:\Windows\system32\shfolder.dll
LoadedModule[76]=C:\Windows\system32\bcrypt.dll
LoadedModule[77]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuratio#\c080a9ed31f78466f2400bba623af2f8\System.Configuration.Install.ni.dll
LoadedModule[78]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Web.Services\6cd002594b56953e9c210581e7f3f3cd\System.Web.Services.ni.dll
LoadedModule[79]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.PersistentState.dll
LoadedModule[80]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.Mitre.CommonEventExpression.dll
LoadedModule[81]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.ClientServer.Communications.dll
LoadedModule[82]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Numerics\215d813343ba0950ad6e148e2098018b\System.Numerics.ni.dll
LoadedModule[83]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Management\da51604aa808b94c181181b37c727078\System.Management.ni.dll
LoadedModule[84]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.VisualBas#\af08f116e2c31d2c65bd492804fb2fef\Microsoft.VisualBasic.ni.dll
LoadedModule[85]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[86]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\wminet_utils.dll
LoadedModule[87]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[88]=C:\Windows\system32\wbem\wmiutils.dll
LoadedModule[89]=C:\Windows\system32\wbemcomn.dll
LoadedModule[90]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[91]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[92]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[93]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[94]=C:\Windows\system32\mswsock.dll
LoadedModule[95]=C:\Windows\System32\wshtcpip.dll
LoadedModule[96]=C:\Windows\System32\wship6.dll
LoadedModule[97]=C:\Windows\system32\DNSAPI.dll
LoadedModule[98]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[99]=C:\Windows\system32\WINNSI.DLL
LoadedModule[100]=C:\Windows\system32\rasadhlp.dll
LoadedModule[101]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[102]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Devart.Data.MySql.dll
LoadedModule[103]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Transactions\122cea70c5d0d591f9af1f4316848fd1\System.Transactions.ni.dll
LoadedModule[104]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Transactions\v4.0_4.0.0.0__b77a5c561934e089\System.Transactions.dll
LoadedModule[105]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Devart.Data.dll
LoadedModule[106]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\nsoftware.IPWorksSSL.dll
LoadedModule[107]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data.OracleC#\850abdea1c65b88ba24a77f0191caea8\System.Data.OracleClient.ni.dll
LoadedModule[108]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Data.OracleClient\v4.0_4.0.0.0__b77a5c561934e089\System.Data.OracleClient.dll
LoadedModule[109]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\9d14b7bc969452800c0456286309d41d\System.Xml.Linq.ni.dll
LoadedModule[110]=C:\Windows\assembly\GAC_MSIL\VistaDB.Entities.4\4.1.0.0__dfc935afe2125461\VistaDB.Entities.4.dll
LoadedModule[111]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.EnterpriseSe#\48264d6ad04173a3a82cc06b70c5cd28\System.EnterpriseServices.ni.dll
LoadedModule[112]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.EnterpriseSe#\48264d6ad04173a3a82cc06b70c5cd28\System.EnterpriseServices.Wrapper.dll
LoadedModule[113]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.Wrapper.dll
LoadedModule[114]=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Data.Entity\v4.0_4.0.0.0__b77a5c561934e089\System.Data.Entity.dll
LoadedModule[115]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runtime.Seri#\08fba6b56d838ad48b4451c82e5728d4\System.Runtime.Serialization.ni.dll
LoadedModule[116]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.RuleEngine.dll
LoadedModule[117]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.EventForwarder.dll
LoadedModule[118]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Lucene.Net.dll
LoadedModule[119]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\d072039db89cac96d9e0b1ae9b3a94f4\System.ServiceModel.ni.dll
LoadedModule[120]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ServiceModel#\43f892698b9de4d752c13cc2d91ff16d\System.ServiceModel.Web.ni.dll
LoadedModule[121]=C:\Windows\assembly\NativeImages_v4.0.30319_64\SMDiagnostics\ac74a156499a8303d5788ab299881d5d\SMDiagnostics.ni.dll
LoadedModule[122]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runtime.Dura#\2f02efd9ddb7417ffd5c06cfe6e865ca\System.Runtime.DurableInstancing.ni.dll
LoadedModule[123]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.IdentityModel\33ac21194152cf9a89b82d9cd38b398d\System.IdentityModel.ni.dll
LoadedModule[124]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xaml\535e182d16212c61bc8b22e0309d3362\System.Xaml.ni.dll
LoadedModule[125]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data.Services\84226b67f4623bd3b0dde9aa00c5c88d\System.Data.Services.ni.dll
LoadedModule[126]=C:\Windows\system32\pcwum.DLL
LoadedModule[127]=C:\Windows\system32\httpapi.dll
LoadedModule[128]=C:\Windows\system32\cryptnet.dll
LoadedModule[129]=C:\Windows\system32\WLDAP32.dll
LoadedModule[130]=C:\Windows\system32\SensApi.dll
LoadedModule[131]=C:\Windows\system32\dsrole.dll
LoadedModule[132]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.MessageBus.dll
LoadedModule[133]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Apache.NMS.dll
LoadedModule[134]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Google.ProtocolBuffers.dll
LoadedModule[135]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\nsoftware.IPWorksSSH.dll
LoadedModule[136]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.Reports.dll
LoadedModule[137]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\SecureBlackbox.dll
LoadedModule[138]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.GenericDbLogCollector.dll
LoadedModule[139]=C:\Windows\system32\ntmarta.dll
LoadedModule[140]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\perfcounter.dll
LoadedModule[141]=C:\Windows\system32\pdh.dll
LoadedModule[142]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\nsoftware.System.dll
LoadedModule[143]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
LoadedModule[144]=C:\Windows\system32\aspnet_counters.dll
LoadedModule[145]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_perf.dll
LoadedModule[146]=C:\Windows\system32\Secur32.dll
LoadedModule[147]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[148]=C:\Windows\system32\security.dll
LoadedModule[149]=C:\Windows\system32\credssp.dll
LoadedModule[150]=C:\Windows\system32\schannel.DLL
LoadedModule[151]=C:\Windows\system32\ncrypt.dll
LoadedModule[152]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[153]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\nsoftware.IPWorksSSNMP.dll
LoadedModule[154]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Apache.NMS.ActiveMQ.dll
LoadedModule[155]=C:\Windows\system32\NLAapi.dll
LoadedModule[156]=C:\Windows\system32\napinsp.dll
LoadedModule[157]=C:\Windows\System32\winrnr.dll
LoadedModule[158]=C:\Windows\system32\rasman.dll
LoadedModule[159]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.CapCollector.dll
LoadedModule[160]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.CapIDL.dll
LoadedModule[161]=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.Dto.dll
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=Tlc.LogManager.Svc
AppPath=D:\Program Files (x86)\Tripwire\Tripwire Log Center Manager\Tlc.LogManager.Svc.exeHi Ross Rene,
Sorry for the delay.
Please make sure the App is compatible with the .Net framework installed, please check the .net version.
Best Regards,
Anna -
Faulting module name: ntdll.dll, version: 6.2.9200.17046, time stamp: 0x53b4864c
We are having somewhat regular crashes (every couple of weeks) of RDS. Our analysis shows heap corruption. RAM tests okay.
Log Name: Application
Source: Application Error
Date: 4/17/2015 2:37:50 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: APPSERVER.ourdomain.local
Description:
Faulting application name: svchost.exe_TermService, version: 6.2.9200.16420, time stamp: 0x505a9a4e
Faulting module name: ntdll.dll, version: 6.2.9200.17046, time stamp: 0x53b4864c
Exception code: 0xc0000005
Fault offset: 0x0000000000006ff5
Faulting process id: 0x250
Faulting application start time: 0x01d07834faefc615
Faulting application path: C:\Windows\System32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32
tdll.dll
Report Id: fea9607e-e549-11e4-940f-00155d0c0502
Log Name: Application
Source: Windows Error Reporting
Date: 4/17/2015 2:38:07 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: APPSERVER.ourdomain.local
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: svchost.exe_TermService
P2: 6.2.9200.16420
P3: 505a9a4e
P4: ntdll.dll
P5: 6.2.9200.17046
P6: 53b4864c
P7: c0000005
P8: 0000000000006ff5
P9:
P10:
Analysis symbol:
Rechecking for solution: 0
Report Id: fea9607e-e549-11e4-940f-00155d0c0502
Report Status: 0
Hashed bucket:
- These events indicated that program(svchost.exe_TermService) stopped unexpectedly. Which causes the issue with the remote session.
- For further investigation checked the AppCrash dump file on the server and found below error:
PROCESS_NAME: svchost.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000007fb7c3f6ff5 (ntdll!RtlpHeapFindListLookupEntry+0x0000000000000129)
ExceptionCode: c0000005 (Access violation)
PRIMARY_PROBLEM_CLASS: HEAP_CORRUPTION
BUGCHECK_STR: APPLICATION_FAULT_HEAP_CORRUPTION_HEAP_CORRUPTION_INVALID_POINTER_READ_CONTEXT_MISMATCH.
Any ideas?Hi Rick,
Firstly, please try to fully patch the terminal server, and disable third party software if there’s any installed.
If the issue persists, please check whether KB2984976 is installed, if yes, please remove it.
Best Regards,
Amy
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] -
Faulting module name: AcroRd32.dll, version: 10.1.1.33, time stamp: 0x4e64f98b
Hi,
In a Win7 (32 bit) environment with IE8 and Acrobat Reader X (Version 10.1.1.33) a number of our PC's and laptops get the following error messages on a fairly consistant basis:
Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: AcroRd32.dll, version: 10.1.1.33, time stamp: 0x4e64f98b
Exception code: 0xc0000005
Fault offset: 0x000931d8
Faulting process id: 0x1790
Faulting application start time: 0x01cedee9854abf7a
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.dll
Report Id: 49797133-4aea-11e3-b595-f4b7e2e6eb69
Does anyone have any idea of how to fix this issue or what may be the cause of it? Is is solely related to Acrobat or do you think IE8 may be the cause? We use IE8 due to restrictions on some web based applications we use and cannot upgrade to a newer version of this.
ThanksI don't know what is causing this, but the first thing I would try is to update Adobe Reader to version 10.1.8 (or 11.0.5).
-
Faulting module name: HsAddin.dll, version: 9.3.8366.0 in Excel
Hi,
Whenever i open Excel 2007 a while later it will Hang and crash. Below information was show on Event Log.
Faulting application name: EXCEL.EXE, version: 12.0.6425.1000, time stamp: 0x49d64dd6
Faulting module name: HsAddin.dll, version: 9.3.8366.0, time stamp: 0x495c20df
Exception code: 0xc0000005
Fault offset: 0x00259a7a
Faulting process id: 0x11f4
Faulting application start time: 0x01cbe474afba145d
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\Hyperion\SmartView\Bin\HsAddin.dll
Report Id: bdaab14d-5068-11e0-9606-002186c3c2c2
Any one can help this?
ThanksSome entries might still be hanging out there.
You will have to search through the registry for the word - smartview or smart view
Please take a backup of the registry before making any changes.
HTH-
Jasmine. -
Adobe Premiere CS6 APPCRASH Fault Module Name:dvamarshal.dll
Hi, I have successfully downloaded and used a few CS6 programs in my new Creative Cloud membership, i.e. Photoshop, Flash, Bridge.
However, I've downloaded and installed and updated, twice, Adobe Premiere CS6. I did uninstall it in between installs.
The program won't open. The error message I keep getting is:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ADOBE PREMIERE PRO.EXE
Application Version: 6.0.3.0
Application Timestamp: 505748bf
Fault Module Name: dvamarshal.dll
Fault Module Version: 6.0.3.1
Fault Module Timestamp: 505737ee
Exception Code: c0000005
Exception Offset: 0000000000030ff1
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: bc8d
Additional Information 2: bc8dea4e9dd9b75bfdb3ece306df51b9
Additional Information 3: a1f5
Additional Information 4: a1f5d345bd6ec37be171cb28c9fbe7f4
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My computer is an HP Envy 15 Notebook PC running Windows 7 Home Premium.
Processor: Intel Core i7-3610QM 2.30GHz
8GB RAM
64 bit OS
Any suggestions on how to correct this? I don't want to go to a full computer reformat if there is a simpler solution since I just did one recently. Is there anything I can update or download as a patch, perhaps to fix this?
Thanks for any advice! I appreciate your time and looking into this.11. Jeff Bellune,
Mar 22, 2013 5:34 AM in reply to debaniehael
Report
See if the solution here helps:
Adobe Community: PPro CS6 Hanging on Startup - Crashes or stops working.
Hi Jeff,
I actually did this yesterday, since I came across the same post. It didn't help. But thanks for suggesting it.
I've taken Premiere Pro CS6 off my computer and will try to reload it today. I am also having issues with the computer itself. If I go away from it and come back in say 10 minutes, everything is frozen. I need to contact HP about this and who knows, maybe Premiere will actually open if I get this other freezing problem taken care of.
I read to fix the HP freeze problem, to shut off the CoolSense feature, and I did, but it's still locking up. I have turned off any sleep, hibernate or other feature like that so it shouldn't be going into any kind of power saver mode. I adjusted my power settings.
I'm still under warranty, so will contact HP. Then I'll get back on the Premiere issue. When it rains it pours, eh? :>) -
Photoshop Elements has stopped working, Faulting module name: ntdll.dll
I use windows 7, pse 9, I went to the application and log and this is the error message I get:
Faulting application name: PhotoshopElementsEditor.exe, version: 9.0.0.0, time stamp: 0x4ca3884b
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60
Exception code: 0xc0000005
Fault offset: 0x0001f8c4
Faulting process id: 0xca8
Faulting application start time: 0x01cd513a0df54fd0
Faulting application path: C:\Program Files\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 7fee6f40-bd2d-11e1-9d1b-e0cb4eddc8b4
The organizer works fine but editor has never worked for me and I just installed it a few days ago
Message title was edited by: Brett NThanks for the log info. We've seen instances of that "ntdll.dll" as the faulting module before, see if this Adobe document helps, even though it's for Acrobat:
http://helpx.adobe.com/acrobat/kb/acrobat-8-crashes-error-cites.html
Ken -
Itunes crashing on startup - Fault Module Name: KERNELBASE.dll
Itunes keeps crashing 3 seconds after i open it and displays this message.
I use windows seven and did not have this problem until 15 minutes ago. Any idea on how to fix this? i have updated to the latest itunes and no fix.
thank you!!
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.4.1.10
Application Timestamp: 4e4e1904
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16850
Fault Module Timestamp: 4e21132b
Exception Code: 80000003
Exception Offset: 00031f66
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789I'm researching this now. I have the same problem. Here is what I'm comming up with. Is that there is a corruptioin in the registry (I know... big surprise with WIndows). And/or/related is that there is some corruption with the user profile. I'm not an IT guy so take my assesment with a grain of salt but this is how it's looking to me.
Solution that might work:
Launch into the command prompt as an administrator and run "sfc /scannow". for windows 8
Russ
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