Faulty/D.O.A. 60gb ipod photo? Please help

Re-posting my question/problem here as I posted in the "connecting to Windows" forum my mistake...
Today I received my replacement iPod from Apple after my first one broke after just one month.
Following the instructions that came with my replacement, I downloaded the latest version of the Updater and everything went well until I was asked to plug it into the mains to complete the firmware re-flash. Since then I have been stuck with the "plug into mains" logo and cannot get any further.
Have Apple sent me a dud replacement? Is there anything more I can do rather than sit and wait for this logo to disappear (now 2 hours and counting)?
Thanks for any help or advice.
Me4

Yes, I've plugged it in. I left it plugged in all night, and awoke 8 hours later to find the same symbol.
If I try to reset with it plugged in I just get a picture of a battery (almost empty) for about a minute. Then the original logo appears again and I'm hack to square one
I would expect the back of the ipod to be at least warm after 8 hours on charge but it's cold.
Thanks,
Me4

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