Faulty Devices - Blackberry Z10

Our company recently renewed the corporate mobile phone contract with Maxis and we received Blackberry Z10 Smart Phones as free device for the plan that we signed up.
We received 58 units of Blackberry Z10 in June 2014, out of which to-date, several units (40%) have proven to be faulty and warranty claims were made. The claims were handled by IXSUN SDN BHD – Blackberry Service Centre at Tropicana City Mall.
The type of claims varies from hardware reset, faulty battery, keypad not working, system hang etc…
Our business is IT based and we depend a lot on the Smart Phone, accessing to e-mails and as 80% of our employees are Consultants, they should always be reachable on phone. The faulty devices cost the company additional expenses (admin costs – mileage and toll) and a waste of billable time. We are extremely disappointed and unhappy with the quality of device sent and demand that all the units be replaced with a new batch of devices – all 58 units in total.
We are also surprised with your Service Centre policy whereby no hardcopy is given as supporting document for the warranty claim. Only Acknowledgement Job Card is given and upon receiving the repaired phone, the form is retained by the Service Centre and for record, we are requested to take photo of the form instead!
Please find enclosed, copies of the photo shots taken of the forms, last batch of phones sent in for warranty claim last week.
This is a serious allegation and do revert with your solution to our problem within 14 days of the date of this letter, failing which we will cancel the corporate plan with Maxis and return all the phones back to you and seek monetary compensation for the breach of contract in furnishing faulty devices.
Should you have any queries, please contact Ms Sue at 03 56369016 ext 138 or 012 3242137.

This is a volunteer run forum we do not have anything to do with BB.

Similar Messages

Can't copy contacts from device to SIM on Blackberry Z10

Good day!
I'm trying to copy the contacts from device Blackberry Z10 to a sim-card, I go to the Contacts in menu, click "Copy contacts from your device to a sim-card", the phone displays "some information about the contact will not be copied to the sim-card," I go to the call, Contacts (on SIM), as seen nothing to copy, as it was a couple of contacts and left. Tell me, are there any other ways to copy the contacts from your device to SIM?
Thanks in advance!

that guide covers what the BB developers were supposed to implement. That fact is that in OS 10.1 it doesn't work that way. But most BB OS 10 functionality is still Alpha quality, not fully working, even core apps like Text messaging don't really work acceptably well for a production device.

Finally the waiting is over for Blackberry z10 on ATT

Well kinda over, Only wait a few more days...
Your BlackBerry Z10 will be shipped on March 20, 2013.
You can pre-order now - only black
http://www.att.com/shop/wireless/devices/blackberry/z10-black.html#fbid=SfK2FfJr5nT
2 year contract 199.99 + free shipping
No contract will be 549.99

Had the same problem.
Fixed it using SSL! Now it works fine again.

BlackBerry Z10 STL100-1 update Blackberry Maps 10.1.0.805 install failed

Device: BlackBerry Z10
Model: STL100-1
Software Release: 10.1.0.273
OS Version: 10.1.0.1720
Carrier: Beeline KZ
Country: Kazakhstan
1. Update for BlackBerry Maps downloaded but not installed. What may be the problem?
2. Maps are not available for Kazakhstan now. When do you plan to run the support of this country?
Solved!
Go to Solution.

Recently there was a problem with an update of Maps. Maybe they haven't sorted yet. It would install and then crash. I always end up buying an after-market map system that runs on GPS using maps on board the SD card. Interesting, I'm going to Kazakhstan next month. How's the weather in September?

Blackberry Z10 sharing Media not recognising the devices

Hi,
Media sharing is not working in my BlackBerry Z10, Devices are visible in "Devices for sharing Media" and I have selected the desired devices however, in "select a device to play on" none of device is visible to select.
I am trying to connect my Sony vaio PC which is DLNA certified.
Do I need to make any changes in my blackberry device or laptop. Both devices are using same WIFI network.
Thanks,
UPEN

upen_bb wrote:
Hi,
Media sharing is not working in my BlackBerry Z10, Devices are visible in "Devices for sharing Media" and I have selected the desired devices however, in "select a device to play on" none of device is visible to select.
I am trying to connect my Sony vaio PC which is DLNA certified.
Do I need to make any changes in my blackberry device or laptop. Both devices are using same WIFI network.
Thanks,
UPEN
While playing Video, select More then Play On, you should see HDMI (Not connected) and compatible devices (mine Shows WDTVLIVE), select Media Sharing at the bottom and activate all media. Select Devices at the bottom and check if device is listed, it should be there with stacks of other unkown devices and IP addresses.

Device PIN Block - BlackBerry Z10

I have blackberry z10 working fine but before three months I got message ( device pin blocked IMEI xxxxxxxxxxxxx Unable to contact Blackberry service. Contact your service provider ) and my phone now useless  and can't remove the message to use it .. plz help me

loay2015, dial that number.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

BlackBerry z10 device memory problem

I have a problem with my BlackBerry z10 device memory. Over time the so called "other data" keep growing, eating up the internal memory even though i didn't install new apps. So now i have less than 1 gb free storage and keep getting message that i should move some files to the external memory. The "other data" is now at 14.8 gb. BlackBerry 10 os don't let us see the content of this data but i know that all of the apps i installed take less than 4 gb. I wanna find the solution before i factory reset my z10. I don't like to have to install all those apps again.

MaxMem was a tool that could "free up space" in OS's 4.2 to 6.0. It hasn't been updated since sometime in 2008. There is no BB10 version.

Must-know BlackBerry Z10 and BlackBerry 10 tips and tricks

Check out the following must-know BlackBerry Z10 and BlackBerry 10 tips and tricks to get the most out of your new BlackBerry 10 smartphone.
1) BlackBerry 10's Built-In Screen Shot Feature
Capturing a screen shot on a BlackBerry 10 device is simple. Just hold both the volume up and volume down keys simultaneously for a couple of seconds until you hear a shutter sound. Screen shots are saved to your BlackBerry 10 camera gallery.
2) Volume Up/Down Keys as Media Controls
You can use your BlackBerry 10 device's volume up and volume down keys to skip through songs in your music librery. To enable this feature, open your BlackBerry 10 Settings by dragging down from the top of your display while on your Active Frames screen or a home screen panel. Choose Settings from the dropdown menu and click System Volume. On the following page, slide the Music Shortcuts button to the On position.
3) Volume Up/Down Keys and the BlackBerry 10 Camera
You simply tap your BlackBerry Z10's display with the camera or video camera open to snap an image or start recording a video clip. But it's sometimes easier to use the volume keys. Just tap the volume up or volume down keys with the camera open to snap and image. And you can also use these keys to start and stop video capture when your camera's video mode is enabled.
4) Instantly Launch Voice Control
The BlackBerry Z10 can initiate lots of different actions based on voice commands thanks to its Voice Control app. And you can instantly launch Voice Control by holding your device's mute key for a couple of seconds.
5) Launch BlackBerry Camera from Lock Screen
BlackBerry 10 lets you quickly launch your camera application from its lock screen, a feature that can be valuable when you want to take spur-of-the-moment shots. A camera icon appears in the bottom-right corner of the locked display screen, and you can hold it for a couple of seconds to launch the camera app.
6) Advanced BlackBerry Hub Inbox Controls
The BlackBerry Hub is the central inbox for all of you various BlackBerry 10 application notifications and messages. You can access basic Hub controls by clicking the Menu key at the bottom right of your Hub screen. (The Menu key looks like three dots stacked on top of each other.) But you can also access some advanced BlackBerry Hub controls from the date bars that appear in the inbox stream at the start of each new day.
Just hold a finger on a date bar to bring up controls that let you skip to the start of the past day, the start of the next day, jump to the top of the BlackBerry Hub, jump to the bottom of your BlackBerry Hub or mark all prior messages as read.
7) Speedy BlackBerry 10 Navigation
The BlackBerry 10 OS can be broken down into three main components: The BlackBerry Hub; the Active Frames screen; and your application panels. You can do navigation through these components using a basic set of swipes and gestures. But you can also use the tiny slider tray that appears at the bottom of the Active Frames screen and all of your home panels. Just tap a specific panel in the slide to navigate directly to that panel without scrolling. Touch the Active Frames square, which is composed of four smaller squares, to jump directly to your active apps page. Or tap the Hub button, which looks like three horizontal lines on top of each other, to navigate right to the Hub.
8) See Your Battery Life Status as a Percentage
The BlackBerry 10 OS does not currently allow you to set your battery-status indicator to show a specific percentage, only a battery icon. But you can check your device's hardware settings for a more specific battery status. Just open your device's Settings by sliding down from the top of your Active Frames or application-panel screen and choose Settings from the dropdown menu. Then click About. On the following screen, change the Category menu from General to Hardware. You'll see a battery percentage listed in the Hardware information.
9) BlackBerry 10 Boot Status as a Percentage
Whenever you restart or power up your BlackBerry 10 devices, a BlackBerry logo appears with a status bar that encircles it. The status bar shows you start-up progress, but you can also view that progress as a percentage number. Just hold your finger anywhere on the BlackBerry logo and a progress percentage appears.
10) BlackBerry Z10 Keyboard Tips, Tricks and Shortcuts
You can type special characters using the BlackBerry 10 virtual keyboard by holding your finger on top of a letter with associated special characters (e, a, i, o, u, y, etc.), and then sliding your finger over to the character of your choice.
Quickly sliding your finger downward from the top of your keyboard to its bottom cycles through the number and character screens so you don't have to tap the number/character screens button, which can slow down typing.
And you can delete an entire word instead of just individual letters by swiping leftward from the backspace key toward the center of your keyboard.
Click Her to know more

This could of been posted by JSanders already in his thread!
Want to contract me? You can follow me on Twitter @RobGambino
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Cannot synchronize my BlackBerry Z10 with Outlook 2007 on my Windows 7 Computer

Z 10 Sync to Outlook I cannot sync, despite my best efforts, my BlackBerry z10 with my calendar on my Outlook 2007 on my Windows 7 computer. I am not such a blithering **bleep** that I cannot figure out to, and I have already done, the following: 1, make sure I have an updated BlackBerry Link software; 2, Hook up my phone to the computer and select the device; 3, select "Microsoft Outlook" as account type. 4. Select "calendar" The process seems to start out fine, and then I get a "Sync was unsuccessful" message. I am thinking of getting a web- based work around, by synchronizing Outlook with Google Jacaranda maybe, and then synchronizing it that way, but that uses data. I should be able to use default settings and simply use BlackBerry Link software and the cord that comes with my phone.

Maybe you can try this way:
http://helpblog.blackberry.com/2013/02/how-to-setup-outlook-to-wirelessly-synchronize-your-contacts-...

Apps on BlackBerry World for BlackBerry Z10

Hi BlackBerry
I'm very impressed with the new BlackBerry Z10 device with its new features, display resolution, keyboard typing and gestures, but I have a big issue with the Apps on BlackBerry world.
Still BlackBerry World is missing lots and lots of popular apps that are widely used and are currently available on Apple AppStore & Android Google Play. I know that you are working on it, and it is hard for now to compete with Apple & Android appstores, but at least there is a punch of apps that are mostly common worldwide, especailly the social networking and voip calling apps which have to be launched officially on BlackBerry world as soon as possible.
In addition, I'd like to draw your attention that the Facbook app (which is currently integrated with BB 10) is an older version of Facebook than the currently available one for Android & iOS devices (one big difference is that the current facebook app version for Android & iOS devices include the "Share" feature for my feeds and stories, while the facebook app on BB 10 still does not include that feature). I don't know about twitter and linkedin, as I didn't check yet, but at least pleasue ensure with their developers that those native integrated apps are updated to their latest versions to provide BlackBerry users the same experience that Android & iOS users are having.
Also, about apps, there are many apps developed by Google (like youtube, Google Maps & Navigation, Google +, Google Current ...etc) which are not yet available on BlackBerry world (The Youtube app on BB 10 is just a shortcut to the internet broweser and not a fullt fledged Youtube App). Having Google apps on BlackBerry world will also give a big push to the users base for BB 10 (especially the Google Maps & Navigation, which are ranked and considered the best mapping database and app worldwide). I know that Google have to develop such apps from their side (as the same for other developers), but I hope that BlackBerry should give this issue its ultimae priority, as I think that the major drawback (if I can name it so) for BB 10 to earn a significant market share worldwide is the absence of many popular and widely used apps on the BlackBerry World as compared with Apple App Store and Android Google Play.
I know that BB 10 and its OS is just the begining, and that BlackBerry have more to provide to us from the apps side and other sides as well, so keep moving and hope to see the positive results soon.
Regards;

Hi ahmed_mh1,
Blackberry has certainly put in a concerted effort to woo app developers of all types, big names and small alike. It by far the best effort that I have ever seen from them in this regard.. Unfortunately no matter the effort by them it will always come down to numbers for the big guys. If they aren't sure there will be a ROI on the investment of developing they won't put the resources into it.
This can be seen with the Facebook app you mentioned, it is a great example because it wasn't developed by Facebook... Blackberry ended up doing it for them. I'm sure that we have all noticed that Blackberry has been busy working on other areas of the phone, and that they have lots more work that we would all like to see done.
Would you rather have better notification granularity, or a better Facebook app?
If all of the million + z10 use re would all petition Facebook for a better FB built app, then we would have a much better chance of seeing the dream FB app that we desire.
Of course we all know about the rumours that FB wants to have their own phone.. so maybe conflict of interest has played into the game...?
#GetWithBB10!!! As Kevin O'Leary says.. it is the best!
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it.

Wipe data blackberry Z10

i'm just wipe my data in blackberry Z10, after it finish and start to loading with blackberry icon, after it finish too, my screen just black and nothing happen, im already wait for it, what should i do? can you help me

I know there is a language barrier here.
After you power up the device and the screen goes black, is the device ON or OFF?
What happens if you use your finger to SWIPE UP on the screen?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 - no messages in business hub

Hello Community,
I just received my blackberry Z10 phone and I have to say it is very very nice to use.
It´s working threw our company server, and I use the company e-mail on it.
The only big issue I have is that if I´m in the business hub, I do not receive any text messages. I don´t even get a notification that I received a new text message.
This is a big problem because I have to switch to private hub everytime I want to check my text messages, so I cannot react to them. And if I am in private hub I receive the notification and I can check my text messages without any problems, but I dont have my company e-mails on it.
Also if I´m in the business Hub and click on the Text message sign it directs me to my e-mails and not to any text message conversations as it does in the private hub.
Please can somebody help me? Because if I cannot solve this issue it is hard to use this phone because I cannot react either to e-mails or to text messages, so it´s very bad.
Thank you very much and send you greetings from Austria,
Alexander

Your BESAdmin controls this function, they might not be aware of the effect it is having
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

BlackBerry Z10 Error "The file cannot be played due to an unexpected error (10)"

Hope someone can help this one, I received a voice note through BlackBerry Messenger, after downloading I tried to play it and the following message popped up, "The file cannot be played due to an unexpected error (10)".
I received another file, 3GP format, tried to play it, same error pops up. I headed over to the music and video libraries, I could not see these 2 files. I connect my Z10 to the notebook and checked on my SD Card, I could see the files from were not named correctly e.g. VID 00001-20101226-1206 was named as VID 00001%20101226-1206 with the percentage symbol being the unusual thing I picked up. This was the case for both files.
I then modified/remaned the files replacing the % with a - (dash) symbol. The files were now visible and able to play through the Z10. I think there is a problem with the way BBM files are being saved especially the naming convention might be having an error/bug.
My OS release is 10.0.10.99, Version 10.0.10.738 with Build 455718. Is there a fix for this problem that is known? I checked but saw no posts where it was clearly addressed. Am I the only one experiencing this anomaly?
I have restarted the device but this does not resolve. I have attached a screenshot of the error sequence also showing how the file is named upon saving to my media library.
Attachments:
Z10 Error.png ‏287 KB

Hey runyamhere,
Thanks for bringing this to our attention.
To find the root cause of this issue regarding the media not saving the file properly, we will need to gather logs from the BlackBerry Z10.
I would highly suggest you contact your network service provider and ask to be transferred to BlackBerry so we can get a case number created so we can get the logs.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

My BlackBerry z10 delete after every restart

After I installed os 10.3.1.1865 into my blackberry z10 stl-3, it's resets after every restart or the battery drains, all my apps, settings, documents will be done...
please what can i do?

Hi @man605
Can you confirm that running this tool produces The fix is not applicable to this device?
Assuming that's the case, if possible can you please reproduce this issue can capture two sets of logs for me?
To do this complete the steps below.
Log Set #1 - Before restarting
Restart your device
Within 5 minutes of restarting, create a new document using Docs to Go
Open the Help app
Swipe down from the top of the screen, tap Create Report
Tap Save Log Snapshot
If prompted to upload logs, tap No
Log Set #2 - After restarting
Restart your device
Within 5 minutes of restarting, verify the file created using Docs to Go was removed
Open the Help app
Swipe down from the top of the screen, tap Create Report
Tap Save Log Snapshot
If prompted to upload logs, tap No
After completing these steps, open File Manager and browse to documents\logs.
Within two files will appear along the lines of bbswltlog<date>.zip. Tap and hold each file followed by tapping Share
Select your email address and send the log files to supportforums[at]blackberry.com with the subject Attn Ty; Logs from man605
When you send your email, please include your device PIN as well. Thanks!
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog

Faulty Devices - Blackberry Z10

Similar Messages

Maybe you are looking for