Faulty external hard drive displays no files

I work at a school IT Helpdesk supporting Macbooks and a student brought in an external HD that appears to be missing files. The HD is a WD My Passport 500GB (FAT32 format). The students says the drive is always ejected properly. You can see the folders on the drive, but the Finder displays nothing in them - I get a spinning circle on the bottom bar. I run Disk Utility on the drive and it says that it couldn't unmount nor repair the disk (see attached image)
Before I decided to do what Disk Utility recommends - back up, format and restore - I opened up Grand Perspective and had it scan the drive to see what's on it. When it finished, the files were visible again. If I eject the drive and plug it back it in, the files are no longer visible. Disk Utility still has a problem with the drive, so I'm going to attempt to back it up first.
Does anyone know what's going on here? Has the entire drive corrupted?

Open Disk Utility on your internal hard drive, select the external hard drive, and run Disk Utility's "Repair Disk" routine. If it finds and repairs any problems, run it repeatedly until no further problems are reported. If problems are still reported after half a dozen Repair Disk run-throughs, you'll need DiskWarrior or TechTool Pro to rebuild the hard drive directory effectively.

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