Faulty In-Warranty Blackberry 9300 - What do we do?

Hi, I am new to the forum so forgiv me if there is an obvious answer to this.
We have a faulty Blackberry 9300 that we purchased in early December 2010.
There is bad distortion, keeps call failing and freezing.
The supplier that we purchased it from will not take it back as is beyond their 30-day purchase period and we are now stuck with what we can do.
Can anyone please let us know what we can do or where we can send it as should still be under manufacturer warranty?
Thanks.

Hi
Sorry to hear of your difficulty.
The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2.
See if that resolves the problem.
If not, then more information will be needed before making suggestions. Please provide as much as you are able of the the following
Blackberry Model.
Carrier Name.
Do you have a Data Plan?
Operating System Version go to Menu > Options > About - it looks like v5.0.0.681
Memory for Device and SD Card Options > Memory
Any error statement or code.
The Exact nature of problem - the more info the better.
When this started and whether it started just after an update or new App download and which App/s theme/s download.
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Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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I lost my blackberry 9300

I lost my blackberry 9300, please let me know what to do to track the location of my device

Hi arpisg25
Welcome to BlackBerry Support Community Forums
Sorry for the loss Please read this Helpful Article Lost or Stolen BlackBerry -- What to do? .
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Blackberry 9300 solution for mep code (0 left)

Hi
Blackberry 9300 solution for mep code (0 left)
Help me please
Thanks...

Hi and Welcome to the Forums!
With zero tries left, there is only one official solution -- sending your BB to the RIM factory to have it totally reset. Your methods of requesting this service are the same as for all BB service...via your wireless service provider. If they refuse or if you have no warranty (due to a variety of reasons, this can be the case), then you must request this via paid incident support:
http://us.blackberry.com/support/programs/technical/incident.jsp
Be advised that, while I have no personal experience with this, it is my opinion that the cost of having this done will exceed the cost of just buying a new BB.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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clarereardon wrote:
Hi,
My sons phone was working fine and then his screen is now black, the keys still light up and when you call the phone it rings as normal and you can answer it, and it beeps when you get a bbm message, but you can not view anything on the screen - any idea's on what could be the matter>
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry 9300...access to BTFON

I have a Vodafone Blackberry 9300 with BT Openzone access as part of my Vodafone contract.
I also have a BT Total Broadband package for my home landline & internet access.
I don't seem to be ale to access the BT FON service even though I am entitled to free access to it via my BT Broadband package.
The customer service team at BT have advised me to enter the required email address & password in order to log in the BT FON but it just isn't working? Do I need some kind of APP for my Blackberry?

Same problem with my Blackberry 9700 being unable to access BTfon. It can connect to the hub but no login or internet access. Just waisted 30 minutes waiting to get through to tech support only to be told 'well if you have cleared the cache and history on your device then theres not a lot I can help you with'. I asked the guy when is the app being released for the blackberry and the reply was ' what app?'.
Coming on top of shoddy customer service, duff information, being given the wrong internet and phone package that I signed up for, refusing outright to amend my package, the Blackberry issue is the icing on the cake. Ive been with BT for 3 weeks now and I'm weighing up just paying the extra just to get shot of my 12 month contract. The first and last time I will ever sign up with BT again unless there is a complete rethink on their customer service and tech support and actually put the customer first. They seem to set a low standard and fail to achieve it. As long as mugs keep signing up they'll keep taking the money and remain the same.

Blackberry 9300 os 6.0 help

hi
i bought an blackberry 9300 3g with os 6.0,my service provider is vodafone india,as am new to blackberry i dont know what to do first.in the email setup option there is only enterprise option and doesnt have anyother options,there is no applications for maps and all.after getting the blackberry what all thing should i have to do first.please advice.

Hello
Welcome to the Community
You may also wanna check these pages to help you familiarize with your phone.
Blackberry 101
Blackberry Tips and Tricks
Blackberry Battery Saving Tips
You need to contact your Carrier and make sure you have the Blackberry Data Plan active before you can use all the functions of it.
Enjoy
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

BLACKBERRY 9300 3G EMAIL SETUP PROBLEM

good day guys! kindly help me with my blackberry 9300 email configuration..i followed the setup instructions found in blackberry but the problem is that the only setup is (i want to use a work email account with a blackberry enterprise sever). i am using my phone personally..how can i setup my email despite without the blackberry enterprise server..by the wat i am using a plan in globe telecom philippines.. Many thanks..awaiting further from your end..

FastFoward, try this...
using your BlackBerry browser, go to mobile.blackberry.com
scroll down to Communication
Select Email
Select what you want to setup and proceed from there.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry 9300 Captcha test fails?

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I few months ago my phone went in for repairs (**bleep** trackpad) and came back reseted to default factory resettings, but it seems to have effected my phone's ability to do captcha tests?
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Thanks for any advice and suggestions
Ps: I tried enabling and disabling cookies,clearing cookies,cache etc

Please keep in mind that there are some Captcha tests that require a full browser. You may also check your browser options on Default Text Encoding as it depends how the website detects the browser you are using.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Blackberry 9300 - how to get activated by enterprise server addition

Hi All,
I have got my new blackberry 9300 smartphone from UK and using in India.. I tried registering with Enterprise server addition and could not make it..
and also my phone is saved with UK settings ..
Please help me out.....
Thanks..
Sunil

You missed my first question -- are you on corporate BES? If not, then you should not be using the Enterprise selection at all.
If you are on Personal email (e.g., Yahoo, Gmail, POP, etc.) and you are not seeing "Personal" in the email setup wizard (e.g., if you only see "Enterprise"), then your account from your carrier is inadequate to enable that option and you must contact them for assistance in adding full BIS (BlackBerry Internet Service) to your account (at whatever they will charge, btw). See this FAQ for general guidance:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Once you have the proper account, you should see Personal email added to the email setup wizard.
But...
sunildevisetti wrote:
And now, I have got my blackberry 9300 curver 3G from United Kingdom and unlocked it and was using in India. some of my mobile setting were UK settings. I want to reset my phone. I am not know how to do it.
I've still no idea what you mean by "UK settings"...please be specific and detailed...I cannot see your BB and, without details, am left to guess...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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hello everyone.I have been using my blackberry 9300 for quite sometime now,a few days back i encountered a problem with the blackberry's wifi and bluetooth.Both of them just wont enable.When i clicked on the icons they greyed out.I tried battery pulls and os upgrades and downgrades.Anyone has a solution or any idea whats causing this ?anybody else facing this ?This started 4 days back and i had just had my bb repaired as it used to keep on shutting off.Do you think its a hardware problem ?

Go into iTunes making sure you have the latest iTunes 11.1.1 and then back up your info then restore phone and after that restore from back up to put everything on your phone:). Hope that helps

My Blackberry 9300 track pad pointer not stable.

Please help me, my Blackberry 9300 track pad pointer is moving upward on it own, even when I try to scroll down or side. I wiped the phone, but the problem still continues. Please help me. What should I do?

Oh...you elected to skip past backing up your data. OK...your choice.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Database connection error - Blackberry 9300 simulator

Hi, I'm unable to open database connection in Blackberry 9300 simulator which runs on 5.0.0.977 Device Software. Could someone please let us if I can open the database connection on this device. Also I'm unable to run widget in Blackberry simulator 8900 (device software 4.6.1) As I'm new to widget development, please provide me the details on my questions. Error - net.rim.device.apps.internal.browser.gears.Database. Thanks Raghu .

You know what, upon thinking about this again, i have the exact same problem sometimes!
This i believe is what is causing your problems. When you go out of range of the wifi, for some reason apps like whatsapp seem to switch over to the service providers data scheme and if you have no credit or I would assume as in your case it does not work, the whatsapp does not switch back over to the wifi when it comes into range again.
I have had issues like this before with my 9300 and to solve it try to do this. Turn off all network radios on the phone. mobile and wifi. then turn on wifi only then do a battery pull on the device. When it turns on again, wifi will be on and things should work... Well atleast that is what happens for me. You can then turn on the mobile network again.
You could also try just closing the problematic application, disabling all of the network radios then turning on wifi only and try out the application. I know the last option I provided works 100% of the time for me though and I really think if you stay close to the wifi router for more than an hour or two you are not going to have any problems at all.

I am looking to make the switch from pc to mac and have been eyeing the MBP 13". I would like to know whether it is fine to add RAM and SSD myself? any compatibility or warranty problems? what brand/type of RAM and SSD is the best fit? thank you.

i am looking to make the switch from pc to mac and have been eyeing the MBP 13". I would like to know whether it is fine to add RAM and SSD myself? any compatibility or warranty problems? what brand/type of RAM and SSD is the best fit? thank you.

Chamar wrote:
I'm possibly wrong here but I suspect opening a brand new MBP to add parts yourself will void the warranty. It is probably in the small print. I certainly would not risk it for an expensive Apple product.
Some (Windows) laptops have easy access to memory and disk slots that do not necessitate taking the complete back cover off. However, Apple does not make life easy for you.
However, if you are going for a 'used' machine it is probably worth a try.
Not possibly, definitely wrong, Ram and Hard Drive are considered user replaceable and will not void the warranty if changed.

BlackBerry 9300 freezes all the time with a clock/timer in the middle of the screen

Device info
Your carrier: Vodacom
Model info and OS version:
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80
Apps and free space
Application memory free 44.2 MB
SD Card 2 GB, 1.4 free
Removed battery for an hour and put it back, still freezes.
Removed the SD Card, still freezes.
Other than the required, the optional are: I always close an app after using it
TTY Support
App World
BB Identity
BB Maps
BB Protect
Documents to go
Facebook
Free Chess
Google Talk
Opera Mini
Password Keeper
Whatsapp
Word Mole
The BB is brand new, only 2 weeks old, last week I played the first song and it froze a little every 30 minutes. Now it freezes all the time.
When I bought it the battery lasted 12 hours, now it is down to 3 hours. I removed settings that use up battery power ie. no vibration, low volume, no email notification, I go online quick and close the browser.
1. Why does it freeze?
2. Is 3-4 hours battery life normal? When I got to bed, I charge it fully. I wake up 4 hours later and the battery power is gone (without usage).
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80

Please help!! My 9300 started freezing a while ago and its just getting worse! Every few seconds it will freeze for a minute or so. I can't clear my events log because when i press alt lg lg it only goes to a search menu. How do I fix this??

Faulty In-Warranty Blackberry 9300 - What do we do?

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