Faulty iphone but having exchange problems

I live in N Cyprus and have a dead iPhone 5s. Apple support from Turkey contacted me and after running various tests, they concluded it's a hardware problem (faulty phone). I've been told to take the phone in to an apple store for it to be exchanged. My nearest apple store is Turkey and I've been trying to get an appointment with the Genius Bar for days and it's impossible. There are no slots Available. I can't contact apple support because you cannot phone their contact numbers from a different country. ( there is no contact no for N Cyprus and my technical support has run out ie. apple will not contact me again).
i want to make a written complaint to apple, but cannot find anywhere on their website where I can put something into writing. You
can complain about online support and other things but NOTHING about lack of support for exchanging a faulty phone. Any suggestions would be appreciated.
Many thanks

Your failure to answer a simple question is making it hard for us to help you.
Again. Where (country/name of store) did you purchase the iPhone? As the iPhone is NOT legitimately available in Cyprus (that is why there are no iPhone support options for Cyprus), you must have gotten it from another country (Turkey?). And, from what I understand, it is not available carrier unlocked in Turkey, which you need for use in Cyprus. Assuming it is Turkey, you MUST take it back to Turkey/country of origin for service. The iPhone warranty is not and has never been international, contrary to what you may believe. In any case this document indicates that iPhone service is handled by the carriers in Turkey and not Apple. So I have no idea who you are talking to in Turkey.
iPhone: Wireless carrier support and features
As I see it, from what limited information you have given us, you have only one option which is to send it to a friend in Turkey, who will then take it physically to the Apple store (after trying to get an appointment) or making the trip to see if they can get it serviced/exchanged without an appointment.
You can leave feedback here, but you will not get an answer from Apple:
www.apple.com/feedback

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Faulty iphone but having exchange problems

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