Faulty Lightning cable

My Iphone 5 has developed a faulty power/lighting cable.
I know its the cable because my phone charges fine with my partners cable and plug, likewise I can put their cable into my plug and it charges, so the issue is with my cable.
My phone isnt a year old so my phone is still under warranty.
How do I obtain a replacement cable under warranty?
Thanks

Call AppleCare or make an appointment at an Apple Store if there is one nearby.

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Faulty lightning cable iPad 4th gen.

So I bought a new iPad today (4th gen). After the initial setup, I plugged it in to a wall outlet while I set about downloading apps. I noticed the iPad was slowly losing power, but I chalked it up to the fact that I was using it at the time. Later, I tried connecting the iPad to my Mac Mini and my Thunderbolt display. Both times I got an error message saying the USB was drawing too much power. So, I tried plugging the iPad back into the wall outlet. This time, I noticed that it wasn't charging at all.
I came here and saw a number of people have reported problems stemming from a faulty lightning cable. My son recently bought an iPhone 5, so I borrowed his lightning cable. Sure enough, as soon as I plugged it in to the iPad (using the iPad wall outlet), it immediately started charging.
I have an appointment tomorrow to hopefully get a new lightning cable. I wanted to post here, though to officially add my name to the list. I don't know how many problems with an item constitute a "known issue".

The iPad requires more power than the iPhone to charge it (its wall charger is 12W as opposed to the iPhone's 5W), and a lot of computers generally do not provide enough power to their USB ports to charge the iPad at a sufficient rate - it may still be charging slowly, and should be a bit quicker if the iPad's screen is off (if you leave it for a while and then disconnect it from your computer you may find that it's battery percentage has gone up). The wall charger is usually the most efficient way to charge the iPad.

Will Apple replace a faulty lightning cable that was purchased separate from iPhone?

I bought an iPhone 5 along with a spare lightning cable from Apple's website in September. Since then BOTH lightning cables have failed, and there is NO sign of physical damage or abuse on either one. I called AppleCare, and they agreed to replace the one that came with the iPhone, but the senior advisor I spoke with rudely told me the one that was bought "separately" for $19 cannot be replaced, nor refund issued. I thought that it would be covered under manufacture's warranty. I've also heard rumours that if you take a faulty accessory to a genius bar they will gladly swap it out for a new one. Only problem is I don't live near an Apple Store. I was thinking about calling AppleCare back and see if I don't have better luck with a different rep. Any thoughts on this?

From Apple's warranty page.
Your Apple-branded hardware product is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase ("Warranty Period"). If a defect arises during the Warranty Period, Apple, at its option and to the extent permitted by law will (1) repair the product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the product with a functionally equivalent product that is new or equivalent to new in performance and reliability, or (3) refund the original purchase price. This warranty excludes damage resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship.
If you choose to call applecare, they can arrange to ship you a replacement, but you will have to agree to a "hold" on a credit card until the defective cable is received back to the factory.
HTH

Where do i send my faulty lightning cable to get a replacement

The insulation came off and i need a replacement

- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Lightning cable has issues

hi
my ipad 4 gen gets charged using only one side of lightning cable and has issues when i change the side of lightning cable
when i use the lightning cable it begins to charge however says not charging and after couple of minutes it stops to charge, the other side works fine
the other thing i noticed is that i am able to charge the iphone 5 using both sides of lightning cable
will my lightning cable fall under warranty or not its been 4 months i have bought the device
Raj

It could be a faulty Lighting cable. I'd make a Genius Bar appointment (if possible) and have the cable checked out & replaced. It should be covered under the standard (12 month) warranty.

Faulty charger cables

We bought a mini ipad for my son at Christmas. The charger cable is already broken. I noticed on the community forums that many people are having similar problems. Why are the charger cables so poorly made? Are Apple offering replacements for these faulty chargers?

There are three devices in my family using lightning cables to connect the devices to chargers and other things. None of those cables has failed. They are not made poorly but they should be used correctly. Do not pull on the cable cord to unplug the cable. Grasp the connector close to the end.

Why can't my Macbook Pro connect to iPhone 5 in any way (lightning cable, Wi-Fi)?

I have a Macbook Pro, I bought it in June or July or 2011, so I'm not sure which model that makes it. But anyway, just recently, I noticed that when I plug my iPhone 5 into it, it does not recognize or acknowledge that my phone is plugged in at all. It doesn't show up in iTunes, or anywhere else for that matter. I've also noticed that with the lightning cable, it will only charge my phone on one side. I've tried plugging my cable into both usb ports, but still, the lightning cable only works on one side. I tried another cable, same thing, but when I plug both of them into my wall charger, both sides work fine.
So after my Macbook didn't recognize the phone through the cable, I just thought "eh, whatever, I'll wirelessly sync it." So I go to the settings on my phone, go to iTunes Wi-Fi Sync, and it says "Sync will resume when "Austin *****'s MacBook Pro is available." but no matter what I do, the computer never becomes available. I've considered that it might be the phone that's the problem, because I don't have another computer to test it on, but I don't see how it could as I just got this iPhone 5 just over a month ago, and it has not been dropped, or gotten water on it or anything. If anyone can help that would be amazing, as the employees at the Apple Store like to always tell me I have to buy something new, and that isn't an option right now.

Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

Can I use my standard car charger i got for iphone 4 with iPhone 5? if I just plug in the usb to lightning cable or will it damage the new iphone?

The charger takes a usb cable, so I figure I could just plug in my usb to lightning cable and charge using my Saitek charger. Does anyone know if this works?

Did you get this to work? Mine did not work when I plugged it into my at&t iphone car charger usb port.

HT1386 My device is not seen in iTunes with the lightning cable that came with the iPad air. Is that not a synching cable?

my device doesn't seem to be recognized by iTunes with the cable provided with the brand-new iPad Air? I am unable to synch. Suggestions.? Is that cable in the box only for charging? It is a lightning cable and I did upload the latest Operating systems for both the iPad and iTunes.

It is a sync cable.
Try a different usb port.
reinstall itunes.
Turn the pc off/on.

What is the length of the Lightning cable that comes with the iPad Air?

Actually have three questions.
1. What is the length of the Lightning cable that came with my iPad Air? I ask because I might need to purchase a new one.
2. My current Lightning cable, the one that came with my Air, the end of the cable, the rubber is coming off, it's stretched. Would AC+ send me a new one?
3. I have an iPhone 5s also, does the iPhone have it's own unique Lightning cable or can I use my iPad Air Lightning cable to charge my iPhone and vice versa, are the Lightning cables universal with the newer products?
Thanks.

http://store.apple.com/us/ipad/ipad-accessories/cables-docks#!

My original Apple charger and lightning cable doesn't charge my iphone 5 and ipad 3rd generation.

Both my devices are low in batt and i need to to use it tomorrow for work. Who would compensate my losses???
Pardon me i'm not trying to create a scene here. When i first gotten my iphone 5 (new and sealed) and before upgrading to ios 7, everything works fine. After i upgraded to ios 7, the phone main camera lost its focus after a few days usage. Fortunately the phone is under warranty and was replaced at an authorised lab BUT unfortunately i lost a fair deal of data (sms, whatsapp chat history) along the way, although most of the things have been backed up. Since there is no turning back, there is nothing i could do but to face it. And that's not all...
After a good usage of just 3 weeks, with the exact same charger and cable (both original from that came with the phone), it suddenly failed to charge. I have tried plugging it in and out and still to no avail. By the way i have not mention, the ORIGINAL lightning cable sleeve gave way after just a few weeks use. And do mind that it was HOME USE. Havent been brought out to use roughly.
And guess what, I JUST TRIED PLUGGED THE ORIGINAL LIGHTNING CABLE TO A SAMSUNG CHARGER AND IT WORKED.
I hereby swear to God that every word i said here is nothing but the truth. Not spamming. It has already caused me countless inconvenience but still i will bring the charger and the phone to the authorised lab once again to have it checked, and looking forward to get an explanation.

Both charger and cable are covered under warranty as well. Get them replaced.
Who would compensate my losses???
Nobody

Why did my hdmi lightning cable stop working?

Was able to watch on the tv screen using mirroring with my new ipad and apples hdmi lightning cable.
Suddenly today no mirroring occurs. The screen goes blank, then "no signal".
When i try with my husbands ipad mini, no problem, his still works, so its not the cable...
I do not want to stand in line for an hour and then have some 'genius' reset my ipad and tell me to go home and try again.
Any ideas?

Hey Thisisridiculousigiveup!
Here is an article that will help you troubleshoot AirPlay Mirroring:
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts4215
Another step of troubleshooting to follow would be to make sure that you have no background apps open on the iPad:
iOS: Understanding multitasking
http://support.apple.com/kb/HT4211
You may also need to reset your iPad, following the instructions in this article:
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

When my iPhone is connected (via the Lightning cable) to the usb port in my car, the alert tones are no longer played through the car speaker or the phone. This previously worked, but has randomly stopped working, help!

When my iPhone is connected (via the Lightning cable) to the usb port in my car, the alert tones are no longer played through the car speaker or the phone. This previously worked, but has randomly stopped working. help!

I took my iPhone to the Service center of M/s RSG INFOTECH PRIVATE LIMITED on April 17, 2014.
Why are you posting in this forum about what occured with an independent service provider? How is is at all relevant to Apple?? In fact, service by any person or business not authorized by Apple voids any waranty.

World Travel Adapter Kit with Lightning Cable

Hello,
I would like to buy the world travel adpter kit but it comes with the "old" cable, when it will be released with the lightning cable?
thank you!

WRONG. I quote the product page: The World Travel Adapter Kit includes a USB power adapter, a USB cable, and a set of six AC plugs with prongs that fit different electrical outlets around the world.

HT201401 My Lightning cable doesn't work...Period!

It has done this once before, and started working again, but now it is completely unresponsive when connected to AC power, USB plug-in, the lot. iPhone now at 0% battery, and I have no way of charging it. Is anyone having simliar issues? And is there a fix, as I won't be able to get to an apple store for a wee while, and the lightning cable is not really mass market yet!

Unless you have one of those pad that claim to charge by laying a device on, you're out of luck until you get a new cable (assuming the cablie is at fault). If you know anyone with a new IP5, you should plug the cable into it and see if it charges their phone. If so, there is sometihing wrong with your phone.
Re the Apple store, you can order a cable online for home shipment. Also, keep checking eBay. I'm sure the Hong Kong guys are working 24/7 to build a supply of knockoff cables.

Faulty Lightning cable

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