Faulty Line - No Phone service for over 4 weeks.

Hi,
I've had NO phone or broadband for over 4 weeks and no useful information as to when this will be fixed.
I'm hoping someone could provide me with and alternative contact number to the 0800 800 151/0330 123 4151 one, where I can speak to someone who is willing to actually help me and not just quote the false information that has been presented to them.
I reported my fault on Friday 12th December 2014 and the online fault details page still shows an estimated repair date of Wednesday 17th December 2014.
Being reported on a Friday it wasn't until the Monday 15th that an engineer turned up, spent all day investigating the fault to say that it was a network fault but that the engineers needed to get into a manhole in the middle of the street and this would require traffic lights and someone who be in touch with an update.
No update received so I called and was told it took 5 days to arrange traffic management so engineers would be dealing 23rd/24th December.
Needless to say the deadline passed no engineers no phone. Next call on the 29th told engineers would be dealing 31st December or 2nd January. Seems to be a pattern developing here.
Called again, told traffice management was still to be sorted (thought this only took 5 days, what were the engineers doing 23rd/24th December or 31st December or 2nd January??????). Told engineers would be dealing 9th January.
Surprise, surprise no engineers no fix one falsehood after another.
Used chat this time only to be told "don't know why you were told engineers would be dealing on the 9th January, traffic management is still to be arranged.
But I was told this would only take 5 days back on the 16th December??????
Conversations just go round and round with no one willing to take owership of this fault and get it resolved.#
To add further insult both the engineer who visited back on the 16th December and at least one of the numerous people I have spoken to on the phone had said that there are several household impacted by this fault.
Knowing that I would have expected a bit more urgency.
Mobile service is poor at my home location and I have elderly parents who need to be able to contact me and my land line is essential for this. Hotspots are very weak and I'm lucky if I can connect for a few minutes at a time, and if other household members want to connect at the same time then there is no chance.
Very disappointing.

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Been without any phone service for over 8 hours

There is no way to report the outage online as the diagnostic does not show anything. All of Chihuahua Valley in Warner Springs, California has not had phone service for over 8 hours and Verizon will not admit a problem despite numerous phone calls from friends who are outside the community and have phone service. One of the neighbours was told there are no reports of an outage and was told that she could make an appointment for a tech to come out on the 15th!!!!! Well if anyone at Verizon is reading this then get off your **bleep** and get this fixed. 951 767

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

No internet or phone service for over a month

I will try to write calmly, but I am EXTREMELY angry and frustrated with verizon support.
Our internet and phone service have been down for over a month. We've called over and over, and they've sent technicians. The first two technicians disappeared after fiddling around with our cables. Then someone from Verizon came around and said our cables and setup was fine, but it was something wrong at the Verizon office. They said it would be fixed within 2 days.
Then about a WEEK after that, we got angry and called Verizon support. They sent a technician 2 days later, who fiddled around. He said that it should be working within an hour and that he'd call us to see if it was working. Well 2 hours later, it still wasn't working..but Verizon sent me a call on my cellphone saying that our "problem" was cleared.Well IT WASN'T.
And now it's been about 2 weeks since THEN and we haven't had internet or phone service. We filed another request, but it says in the Status that Verizon does not need to send a technician or something. Well WE DO NOT HAVE PHONE OR INTERNET SERVICE. And they have the NERVE to keep sending us bills.
We are just tired of Verizon. We do not know what to do. Somebody get me a lawyer. Or some verizon support that DOESN'T have an indian accent, and can fix this **bleep** problem.
Thank you.

I can see why you would be angry and frustrated. I got the same Central Office story from the (otherwise very helpful) agent with an Indian name that I online chatted with yesterday, which makes that sound like a generic **bleep** response for something that's wrong with the Fios network. I've only been out for about 34 hours so far (they've said I will have service back by the evening of May 3, meaning only 4 1/2 days without service, lucky me!), but I was dumb enough to get phone, internet and TV all through Fios, so I have none of those. Fortunately I kept a Comcast internet account as backup, which is how I can access this forum. I do have a cell phone and I can get a few TV channels over the air, but that's not why I'm paying {please keep your posts courteous}$155 a month. And it is simply insulting to call Support and get put on hold for an hour. I'm reminded of the old Lily Tomlin SNL skit where she says something along the lines of "we're the telephone company, we don't have to care". Verizon may no longer be Ma Bell, but that attitude hasn't changed.

PHONE SERVICE FOR SPECIAL NEED CUSTOMER - YOU NEVER SHOWED????

We have been able to maintain my brother-in-law in an independent setting for most of his 59 years of life. Beyond his diabetes, cognitive delays and heart disease, he also struggles with the residual effects of schizophrenia and an awareness that he his different from other people. Recently, we had to move him into a new apartment and he needed land line phone service. We were not thrilled that we would have to wait more than 3-weeks to get an appointment - even after we explained he has medical needs - but we put as many supports as we could around him (needless to say, he forgets to charge his cell phone, but the walkie-talkies worked ok).
THEN the day of our appointment arrives - AND NO VERIZON??? We waited from1-5pm, taking time off work... and no technician showed. When we called to ask the status of our appointment, we were told that the appointment was on the computer but no notes as to why no one came. We were told we could Verizon could come the net day (which would be today , as I write) but it would be any time between 8am-5pm.
Why is this ok? Where is the customer service, the care? Why do I now have to wait from 8-5 for another technician - when we should ahve been put first on someone's list? I know we are not getting FIOS but...
I am venting here because there seems to be no customer concern hotline or email and I do not think this should get lost in the shuffle. Phone service for my brother-in-law is essential and vital to his wellbeing and abilitty to continue to function safely within the community. How can I recommend and respect your commitment to servicing persons with disabilities and special needs if this is my experiences with Verizon?

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
eocb wrote:
AND -
No one showed again today... When I called this afteroon to follow up if anyone was going to show - I was told, "No one is coming - Can't get you another appointment until the 23rd - and that's expedited" WHAT???? But my appointment was for YESTERDAY??? YOU DIDN'T SHOW UP. Why do I need a new 'expedited' appointment? AND, where was my phone call that you were NOT coming?
Verizon - please... explain this customer careappraoch? especially for someone that needs the phone service for his safety and well being. We ONLY needed the phone turned on - This is appalling and should NEVER have happened.
Shame on you, Verizon.

I will be in an area without service for a week. I want to use my iPhone as my camera. Any tips on maximizing battery life?

I will be in an area without service for a week. I want to use my iPhone as my camera. Any tips on maximizing battery life?

Leave Airplane Mode enabled.

No phone service for more than six weeks !!! Portl...

My phone edited by mod stopped working on the evening of Feb. 24th. I reported the problem the next morning and was told that it would be fixed within three days. The problem turned out to be at the local exchange and new cabling was required to resolve the problem. This required local traffic control which was scheduled to be in place on March 10th. March 10th came and went and I was told that the engineers installing the cable were not updating the engineers who were supposed to configure the phone service once the new cable was in place. At no point was I given an estimate of when I might expect my service might be restored. I finally got an update on March 27th which said the traffic control would be in place on March 31st to install the required cabling. A further update said my phone should be working on April 2nd. On April 6th with my phone still not working I received an update saying that the engineers who going to install the cabling required traffic lights which weren't available until this coming Saturday, April 11th. Now I'm hoping against hope that the cabling might be installed this Saturday and I might receive an update of when I can expect my phone to be working again. Then I can hope that that update might actually be acurate and I might actually have phone service. I really have a hard time seeing why in over six weeks time no one at BT can give me an accurate estimate of when my phone service can be restored. I have no luck at all getting any useful information by calling BT on the usual line (0800 800 151) since all I'm told is that my problem will be updated soon. Any help or actual, useful information would be very much appreciated. Failing that, I guess I have to wait until week 8 of no service and try my luck with the communications ombudsman.

Once the Forum Mods have read your post they will post an invite here, once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help.
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No landline phone service for more than a week

I have been without landline phone service since Wednesday September 4th, 2013. Today, September 12, is a full 8 days without phone service. I have called Verizon countless amount of times with promises to come and fix my service but to no avail. I was informed this was an area outtage which would make me think they would fix it faster but no. I am so disappointed with the way Verizon has been handling this situation. Typical, if you ask me. My ticket number is{edited for privacy}

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

What happens to txts sent to me when I am away with phone off for over a week?

I went off-continent for only a week, to places where there was no verizon or CDMA coverage.
Usually when I return from having my phone off for a while, I'll get a small flood of txts from the week I was away.
I found out today a friend had txt'ed me while I was away, but I never rec'd the message, though there were others that came from later the week.
How long do txts stay floating around space until they are picked up? Do they expire at some point? I am wondering how many txts I might have missed.

Budone is correct - so only the most recent texts will reach you when you turn the phone back on.

No phone service for entire holiday weekend for senior citizen

Phone service went out over 4th of July weekend and finally partial service on Sunday and better service on Monday, however there is static noise in the line and verizon acts like that is all right. There are bushes in alley that have grown so large that they are pulling wires down from their sheer size. 20 years ago the alley was maintained and kept clear, times change and now I can't remember the last time the alley was cleared...if verizon don't do anything about this stretch of wires between the 2300 block of Wilder/Gerritt Streets (South Philly) they will when they fall. Just a heads up to future problems.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
You should be able to visit the page below and setup a free divert of incoming calls to a mobile.
Reporting Phone Faults
Compersation details here
Customer service guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

NO BT SERVICE FOR TWO WEEKS

I'm a BT customer
I cant make or receive calls, I receive less than 1MB Broadband and my BT Vision doesn't work due to the limited broadband speed (V04 error) and this has been for the last two weeks...I currently have three separate faults logged with BT regarding this matter and one complaint, which they don't seem to care about One of the faults says resolved but its obviously not.
I had 8GB speed and full service prior to the failure.
I moved house with BT home move on the 26th August after seeing how smooth it seemed on the TV adverts what could go wrong??
On the day of activation The Engineer arrived and said there was a problem between our house and the exchange, but he wasn't qualified to do the repair so this was the first day I wasted off work. A second Engineering visit was then scheduled to repair the line. I was then told that the problem could have been fixed at the exchange and there was nothing more they could do at our property and that BT would contact us when the repair was complete at the exchange, that was the second day I wasted off work. After a few days with no phone calls and no service I called BT and asked what was going on, they said they were looking into the issues and will get back to me once the problem was resolved. I received a text about an hour later saying all was well and my services were now ready to use. I had wasted a few days off work but was just happy it was working
2 weeks later we get a random text from BT saying our services are now activated and welcome to BT?? from this point nothing has worked and I have spent more that three hours on my mobile phone and have had another day off only for a no-show by the BT Engineer with no phone call or message as to why they didn't turn up or why the services still don't work. I have another Engineer visit scheduled for Monday 10th, which is the last chance for BT - if an Engineer fails to turn up or cant get the line working I will be forced to stop my payments until the BT service is resumed. Can anyone tell me if I'm within my rights to do this? I just want my services back! If I new how many wasted (unpaid) days I would have to take off work and how many hours I would spend on the phone I would have been better to just pay off my contract and defect. since my house move on the 26th Aug I have only had about two full weeks of service any advice as to my rights in this matter would be appreciated?

It's good to hear that your issue is progressing.
Frustrating though it is, I have a certain amount of sympathy with BT because they are totally dependent upon Openreach to handle the faults. It would be the same if your phone service was provided by Sky or anyone else. Openreach have to do the technical stuff and, from my experience, their systems do not seem to be geared up for dealng with the general public and this is why they don't care about missing appointments or just turning up on spec. They have a monopoly and can please themselves because their customer is BT and not you or me.
I find having to go through a call centre frustrating because the people you speak to are not connected at all with the people with the technical knowledge. I have been told many different tales by these people after thay have checked with the engineering department and phoned me back. I even got two completely different versions of what was happening with my phone when I disagreed with what they told me the first time and they referred it back to them again. Someone was making it up - I don't know who. Also you never talk to the same person twice. I think BT could improve this aspect although this is a common problem with large businesses these days.
I live in hope that this will be sorted out soon.
Tony

No Service for 3 weeks & 3 replacement SIM cards!

I've had no service for almost 3 weeks and I've changed my SIM card 3 times as asked by the EE team on the phone. I had service for 1 day last week after I got my 2nd SIM card. Then the day after I'm back to no service again! I've since got a 3rd SIM card and it still doesn't work.
I've tried a pay&go sim and that works, so it's not a problem with the phone.
EE knocked me £20 off my bill when it got to 2 weeks no service, but now I want them to cancel my contract as I've had enough. Does anyone know if they will do this for free and not charge me for the remainder of the contract as they obviously can't fixed the problem. (I only have 3 months left of it)
I'm sick of calling them, I've spoken to 10 different agents over the past 2 weeks!!

Have you tried the SIM card in a different device ? It sounds like there is a issue when they migrate your number to the new SIM card and they are cancelling your new SIM card. But it's wirth trying a different device if you can. Also try going to a store to get a SIM card they can even start the migration of your number.

Phone out for 3 weeks , has not been repaired yet!

My home phone stopped working August 15, called repair and was told someone would come on
August 17 , no one came, I called again and got a repairman out on august 17 he checked the line and told
us that he could not repair it because it was a problem in the cables and the cable splicer would be fixing it, they
were due to have it fixed on Aug 18... Anyway we waited for the phone to work , it was still out. I called 2 days
later and asked what happened to the cable people who were supposed to come out on the 18, the woman
said she did not know but they were sent out and not there fixing the cable!!. Well I have called 3 more times
since than and each time I am told someone will be there, the last man I spoke to was really rude man and told me
that he would send someone out if someone was home to wait for the repairman, I explained that the problem
was up on the pole and no one should have to come into my home that we just wanted the phone fixed, he
kept on repeating will someone be home!!! I finally got fed up and told him yes,,,, that was last week and of course
NO ONE showed up the phone is still out.. Today is
August 30.
I need my phone and fax machine for my business but can't use them, my cell phone bill is going to be outrageous, I don't know what to do anymore. ( BTW my phone service was out 8 months ago also we were without our phone than for a month than and it is happening again) Verizon just doesn t care, what happened to the old phone companies that cared about there customers and back than we were never without phone service.

Hello..I apologize for your inconveniences. I am a Fios Tech but can do my best to assist you whether this is copper of Fios. Let me know which of our services you have and a account telephone # and I will assist you in getting this resolved.
Joe D
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

HELP please ! No phone service for a month or more....

I've been a Verizon custmer for as long as I can remember (in my late 50's). I've been living in this smae house now for 10 years - no changes to wiring etc. I have land line and DSL service - never an issue. I woke up one morning back in June and no dial tone. I unplugged each phone one at a time etc., did not solve the problem. I took a phone out to the service box and plugged it into the jack outside and it works just fine. I happened to have a long length of phone wire and so I ran it out the window to the jack outside. Thankfully both DSL and phone now work. One odd thing is that my phone will ring now twice per day - 2 rings and at exactly at the same time am & pm. Also, when ever I end a phone call (hang up) the phone will ring once. These behaviors are consistent. The wiring inside the house can't be more than 10 years old as this how old the house is. I have changed nothing except putting the inline filters on each phone when I got DSL 5/6 years ago. I live alone and have not had any service calls by any other utility company so its not that a service person accidently caused a problem with the wiring. I can not afford to call a service tech out to the house only to find out that its somehow my responsibilty as I no longer work and have serious heath issues now and medical bills through the roof. Not whining, just explaining. I know, "you can afford DSL though ?". Yes, the 'net its my only contact with the outside world. I live alone and don't know any of my neighbors. Again, not whining, just 'splaining ! Anyhow, I thought maybe a lightning strike but then the service jack would be fried too so that can't be it.I have only a crawl space access to the house wiring and crawling around down there trying to test the wiring will be painful and difficult to say the least. I thought that maybe I could un hook and splice say the green wire to the red wire on the outside jack and then put the probes from a continuity tester across the green/red termianls at each inside jack so as to test for a break in the line might work ? Of course I'd have to repeat for each color which means a lot of running outside and back in again but I guess I could do it if need be. I only have 3 rooms, each with a modular wall jack and a phone in each + the DSL wire/jack. Other than this I'm all out of ideas and not even sure if the splicing idea even makes sense ? If anyone could help with an answer/advice, I'd be extremely grateful as the cold weather will be coming soon and having a wire go out through an opened window - even if only crack, will not cut it when it gets -30 here !! Thanx much....

Thank you for responding. Yes, I do have a long length of phone wire but its part of a phone company reel 'thingamajig' and I'd have to cut the jack off the end thereby ruining the piece. If I did cut the end off I'd then have no way to use my phone/DSL if I couldn't do the needed repairs immediately. This is why I was asking about the 'splice' procedure. I think my 'logic' is correct - if you unscrew the green and red wires out at the box and splice them together they'd form a continuous loop from the outside box to the green/red wires at the wall jack. Of course one can splice any 2 of the colored wires to make the 'loop' and it can be spliced at either end - inside at wall jack or outside at box....that is 'I think so'.... Then I put the probes of my continuity detector on the corresponding red/green wire ends at the opposite end and see if I have a continuous, unbroken 'loop' (?)This wouldn't answer whether there was a corrosion issue or not but it should show if there's a break in one of the wires. The house is comparatively 'new' as houses go and I can't help but think there's something else going on here - especially since the phone rings twice per day at the exact hour/minute/second every day and also rings once whenever I hang up the phone. I was hoping a Verizon person would see my post as there has to be something particular to Verizon I think that someone who does/handles repairs would recognize. I'd find it hard to believe that the 2 calls per day and the ring when I hang up doesn't signify SOMETHING to do with trouble shooting/line testing or hardware characteristics known to Verizon. Again, thanks for taking the time to respond. Now if I could just get a Verizon person to do likewise !

No phone service for 3 days

Completely unacceptable service and billing for a major utility/service provider. I have not been able to send or receive calls for three days and can't get an explanation or estimated time of recover. There's not a business contingency plan? The online support and web site in general is a complete maze that makes the user go around in circles, making it nearly impossible to find the customer service number. I have to call the billing department several times a year for various problems. There is absolutely no reason for me to use Verizon once my contract is up. Are all the other wireless providers so bad that people are actually renewing their service contracts with Verizon?

Four different customer service reps told me that it was an outage on 3 consecutive days that I called. On the second day, the rep handed me to tech support who said there was an outage and he could not find an issue with the device. On the third day, a tech support rep set up a shipment of a replacement phone that will likely not get here until tomorrow, so I will have effectively been unable to do my job for SIX days. Are you telling me that there was not any outage? Why could users and customer service agents unable to log in for over 2 days?
Sent from my Verizon Wireless 4G LTE smartphone

Phone Service disconnected over VPN

Hello,
I'm using Version 9.2.1 (147214) of Jabber for OS X and I'm using a VPN to connect to my work network with AnyConnect Secure Mobility Client.
My issue is that Phone Services are disconnected while the Voicemail and Meeting Accounts are functioning as expected.
My server settings are configured automatically, and I'm using the same saved credentials that work when I'm at the office.
Any ideas?
- Ken

This issue is fixed.
Once I changed the automatic configuration of the CCMCIP from an IP address to the hostname that my CUCM uses, my phone service registered across the VPN.

Faulty Line - No Phone service for over 4 weeks.

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