Faulty MBP upon purchase - Apple will not provide replacement or refund.

I've had a problem with my MBP since day one, namely that i get the gray screen of death whenver I have my wireless turned on. I logged my call with Apple within the first 2 weeks. It's been 2 months now since i bought the laptop, ( i only figured out it was the wireless card causing it to crash just recently as i generally use an ethernet cable). I sent it away to an apple repair agent who confirmed the motherboard needs replacement. I rang apple and told them i am not hppy to accept a faulty laptop and that i want a new one or my money refunded. They say all they can offer is the repair. Surely that can't be right? Anyone who has earned of similar stories or can offer so advice to me would be greatly approciated.
Thanks.

Good luck with your replacement.
I had a faulty MacBook Pro and just returned it yesterday. My chip set was failing where the blue tooth was screwed up, the screen was screwed up, and the slot loading superdrive was messed up. The geniuses were very kind and helpful to me. They just swapped my old one out for a new one. Of course, it had been less then 14 days since the purchase (had it for 12-13). They said that wasn't good for the computer to start like that and took it back as a DOA. It may be worth your time to go to a genius.

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Apple does not warranty replacement phones!?

So I got my phone wet, and went to the apple store and paid for a replacement. The refurb had issues from day one with the power button, it stopped working in about a weeks time. I tried several time to get in but I have not been able to wait, with my schedule I dont have time to sit around for hours. I finally got in today, after waiting long past my appointment time and now they say it is out of warranty, and they list my original purchase of the phone as when the warranty started, and apparently dont warranty the replacement phone at all. I can believe Apple will not warranty replacement phones at all, that is just poor business.

Dean Lehwalder wrote:
I recently moved, and the receipt may be in storage back where I use to live (240 mile round trip). Sadly I changed banks when I moved and cant even access my old bank records to get proof that way. I have owned at least 20 macs in my life, still have my old working 128k, several i devices and this BS is making want to switch for the first time in my 30 years.
So, one of out 20 devices has an issue... and that's enough reason for you to say, "I'm switching!"?
Um, okay. Good luck with that.
A replacement iPhone from Apple has a 90 day coverage. Apple Support or an Apple Store should be able to see the date of device replacement, even without a receipt. Talk to them again. Ask for a Manager or Senior Advisor.

TS2446 I know my apple ID password but apple will not let me make any purchase without my security Questions, which I can not remember the answers to which is crazy as I have already made purchase and have £10 on my account still to be redeemed!! Please h

I know my apple ID password but apple will not let me make any purchase without my security Questions, which I can not remember the answers to which is crazy as I have already made purchase and have £10 on my account still to be redeemed!! Please help

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
HT5312: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312

HT201407 I can not activate iphone because previous user will not provide his apple ID

I am having difficulty activating an iphone that my employer owns, but a previous employee who was using this phone has left the organisation and will not provide his apple ID. Can you please help me?

If the iPhone is using iOS 7 there is absolutely nothing you can do...the Activation Lock is an anti-theft feature that you cannot bypass.
Apple will OT get involved...you have to find a way to get the Apple ID from the previous user.

I understand that in the IOS version 7 apple will be providing iWork's on Apple store free of charge anyone else know anything when this is happening or not?

I understand that in the IOS version 7 apple will be providing iWork's on Apple store free of charge anyone else know anything when this is happening or not?

iwork free for new ios Divces.

I cannot pay my outstanding balance as Apple will not let me.

How in the world would I pay my outstanding balance of 40 dollars If apple will not let me? I had already voiced my concerns to apple via email and the only means I could pay my outstanding balance as per their instruction is through itunes gift card. I am unable to use credit cards or debit cards as my apple id account is associated with too many cards (Yeah Right) so in effect I am compelled to purchase an itunes gift card which I did from an online store. HOWEVER, I am unable to use the said gift card as it is only for the US itunes store as I found out in my attempt and my account is set on the Philippine itunes store which renders the gift card absolutely useless; furthermore I cannot switch countries due to the RESTRICTION. I went to support AGAIN and still got the intstruction that I need to use itunes gift cards to pay the balance. This time I went to a Power Mac center and told me that they do not sell itunes gift card for the itunes Philippine store and in fact they and all other branches are not engaged in selling itunes gift cards anymore. I went to other retail stores and told me itunes gift cards are readily available for purchase but it is for the US store only and NEVER for the Philippine store. In fact, they told me that itunes gift cards for the Philippine store DOES NOT EXIST. I went back to the Power Mac center, told them this and they did confirm with the fact that there is no such thing as an itunes gift card for the Itunes Philippine store and they even suggested that I need to make a new account. ***? I emailed apple about this and up to this moment no reply. Now, how am I supposed to pay my outstanding balance? This is such a huge inconvenience in my part, I wish apple would have been more wiser in giving instructions. Now, anyone... Suggestions?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I preordered One Direction's new album Midnight Memories, but did not purchase it. It is not in my downloads or purchases even though it says it's purchased. I can't even buy it because it says purchased and will not let me click the button. Please help!

I preordered One Direction's new album Midnight Memories, but did not purchase it. It is not in my downloads or purchases even though it says it's purchased. I can't even buy it because it says purchased and will not let me click the button. Please help!

Try:
HT2519 Pre-ordered album, it says...: Apple Support Communities

My mac desktop will not provide sound from internal speakers. when I go to audio devices window it only shows airplay. How can I get internal speakers back.

My mac desktop will not provide sound from internal speakers. When I go to audio devices window it only shows airplay. How can I get internal speakers back.

There are many possible causes for this issue. Take each of the following steps that you haven't already tried. Some may not apply to your model. Back up all data before making any changes.
1. Start with the steps recommended in this support article. Don't skip any of the steps. It's the starting point for further efforts to solve the problem.
2. Run Software Update and make sure you have a fully up-to-date installation of OS X.
3. If you've installed an application called "Memory Clean" or any other third-party software that is supposed to "clean" or "purge" memory automatically, remove it according to the developer's instructions and restart. You should do that even if the software is not causing the problem, because it's useless.
4. Other third-party software that has been reported to interfere with sound output includes "Boom" and "Samsung Kies." If applicable, uninstall according to the developer's instructions (not by dragging something to the Trash.)
5. If an AirPlay device is selected for sound output from iTunes (or from other applications via third-party software such as "Airfoil"), deselect it.
6. Launch the application "Audio MIDI Setup" by entering the first few letters of its name in a Spotlight search and selecting it in the results (it should be at the top.) Select Built-in Output from the list on the left. If the Mute boxes are checked, uncheck them.
7. If a red light is visible in the audio-out port when sound should be playing, the internal switch is stuck in the position for digital output. You may be able to free it by inserting and removing a mini-stereo jack of the proper size. Inserting any kind of tool in the port may cause damage that won't be covered by your warranty.
If there's no red light, the switch may still be stuck in the headphone position. Try to free it the same way.
8. Disconnect all wired peripherals except keyboard and mouse, if applicable. If more than one display is connected, disconnect all extra ones. Restart and test.
9. If you have a MacBook Air, turn off Bluetooth and restart.
10. Start up in safe mode. Don't log in; just restart as usual when the login screen appears. When you do, make sure the words "Safe Boot" do not appear in the login screen. If they do, the system is still in safe mode and sound won't work.
11. Reset the NVRAM.
12. Reset the SMC.
13. Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/Audio
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash. Recreate your settings in the Sound preference pane.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
14. Reinstall OS X after backing up all data.
15. Make a "Genius" appointment at an Apple Store.

I purchased an iBook on my iPad air and all software updates are done but the book is listed under purchased and will not open to view

I Purchased a book in iBooks on my iPad air with all updates complete 8.0.2 and the book is listed under purchased and will not open to view

Tapping the icloud arrow should get it to download to your bookshelf and it should then get 'downloaded' against it in Purchased instead of the arrow. See if any of the following fix it :
- close the iBooks app via the device's taskbar and then re-open the app and re-try downloading it : iOS: Force an app to close.
- soft-reset of the device : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.
- log out and back into your account : select the Featured tab in the app, scroll to the bottom of it, tap on your id and log out, and then log back in

After updating to Yosemite, some tracks on purchased albums will not play.

After updating to Yosemite, some tracks on purchased albums will not play.

Hi klivak,
If you are having difficulties with playing certain tracks purchased from the iTunes Store in iTunes, I would suggest deleting those songs and then downloading them again. See this article -
iTunes 11 for Mac: Download previous purchases from the iTunes Store
Thanks for using Apple Support Communities.
Best,
Brett L

Why Apple did not provide Installation Disk in MacBook Pro Mac OS Lion 10.7?

I want to reinstall my MacBook Pro with Mac OS X Lion , I want to reinstall it without using Ethernet, Wi-fi, etc... I want to reinstall using a Installation Disk but there is no Installation Disk when I bought my MacBook Pro. Why Apple did not provide Installation Disk? It is better to have it. It is very useful. Right? I want to reinstall without using Ethernet. I want Installation Disk Mac OS X Lion! I ask price from Power Mac for upgrading . Php 1,500 .

selcor wrote:
Yeah, your right. I will pay a amount of Php 1,500 for upgrading or reinstalling to the Power Mac , . So expensive. Can I borrow your Installer of Mac OS X Lion or Mac OS X Mountaion Lion? ((= So that I upgrade or reinstall it for free?
App store. Pay what your country's App store ask. Don't be a tightarse.
Good Luck
Pete

I have a 5 year old MacBook running OS X v10.5.8 Of course Apple does not provide an OS update and then other software apps won't update because the OS is obsolete. Is there a way of upgrading the hardware so the software can be made current?

I have a 5 year old MacBook running OS X v10.5.8 Of course Apple does not provide an OS update and then other software apps won't update because the OS is obsolete. Is there a way of upgrading the hardware so the software can be made current?

10.6.8 Combo Updater
The 2 places I’ve seen recommended most to buy reliable RAM are below. I have purchased RAM several times from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the RAM. OWC has also tested RAM above what Apple states is the maximum. I now have 6GB installed on a early 2008 iMac supposedly limited to 4 GB and noticed an improvement.
Crucial
Other World Computing

I have the new iPhone 4s. I'm using cloud. I try to sync my playlists to my phone an it either erases them completely or keeps saying it cannot move all music files over? Please help. Also my purchased ringtones will not sync up as well.

I have the new iPhone 4s. I'm using cloud. I try to sync my playlists to my phone an it either erases them completely or keeps saying it cannot move all music files over? Please help. Also my purchased ringtones will not sync up as well.

iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup?

HT201272 There is a TV series season that itunes identifies as PURCHASED but will not download as it says it has already been downloaded but I have no idea where the initial download is. Anyone know how to fix this?

There is a TV series season that itunes identifies as PURCHASED but will not download as it says it has already been downloaded but I have no idea where the initial download is. Anyone know how to fix this?

Cancel your storage upgrade
If you upgrade or renew your storage but no longer need it, you can cancel. If you cancel your storage plan within 15 days of an upgrade or within 45 days after a yearly payment, you can contact Apple for a full refund. After this period, you can downgrade your storage for the following year.
Note: Partial refunds are available where required by law.
From here > http://help.apple.com/icloud/?lang=en#mma3518f8580
HelpKimIsAlreadyTaken wrote:
Since I purchased about $70 worth of movies and books and they won't load onto my iPad, do you think iTunes will refund my money?
If you make more room on your Device perhaps you can View/ use the purchases...
However if you would prefer a Refund... you can always ask... be sure to explain your situation...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
It is stated that all sales are final

My home button is not working but apple will not honor the limited warranty

My home button on my ipod touch is not working but Apple will not honor the limited warranty because the corner glass is craked. I have been using it cracked for months. What is my legal recourse. I think it is unfair!!!!!!

tracy252 wrote:
My home button on my ipod touch is not working but Apple will not honor the limited warranty because the corner glass is craked. I have been using it cracked for months. What is my legal recourse. I think it is unfair!!!!!!
Hire a lawyer.

Faulty MBP upon purchase - Apple will not provide replacement or refund.

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