Faulty Router Replaced - many dropouts a few month...

Hi there, I have seen many posts where users max speed has been dropped at the exchange. I understand this is to manage poor links and ensure QOS rather than raw speed with faults...
I had 330/20 configured which was fine for over a year.... then I had problems with my ASUS router, switching off/rebooting... and I saw that my max speed on speedchecker diagnostics was reduced from 330 to 212... (yes I know it's still very fast compared to many!)...
I have replaced my router now
What do I do to enquire about a reset. I note that forum mods can arrange this but only based on me doing something first... please advise (I am fairly sure I need to give screenshots of run-diagnostics page 3 days apart)
Regards, Jed
Be a first rate version of yourself, not a second rate version of someone else

It should reset automatically within 2 weeks, but to get it reset on DSL you need an engineer's visit in response to a fault. Sorry I don't know about FTTP.
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Faulty Router - Replacement.

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There are some pictures here.
Which version of the BT Home Hub do I have?
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Reported problems with the Home Hub 2.0
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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Hi Sameer alamgir!
Here are two articles that can help you troubleshoot these issues with your Wi-Fi and Bluetooth connections:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
iOS: Troubleshooting Bluetooth connections
http://support.apple.com/kb/TS4562
Take care, and thanks for visiting the Apple Support Communities.
-Braden

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Solved!
Go to Solution.

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Faulty Router Replaced - many dropouts a few month...

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