Faulty/stuck power button again! Who was the genius that located the ear-jack hole with the "Liquid Contact Indicator" at the top of the iPhone, so perspiration can accumulate and void the warranty

My Power button is stuck again...... like many, many other owners....like two of my previous iPhones.  According to the Genius at the Genius Bar in Reno, Nv., my warranty is void because the LCI which is located in the ear-jack hole on the top, has come in contact with moisture/humidity/sweat.  My iPhone has never been dropped or wet. My iPhone4s is in pristine conditon and is in great working order except for the "stuck" power button, but because of a poor quality and location of the ear-jack hole, my warranty has been voided. Everything I have is Apple.  The Rep/Genius in Reno while fullly aware on the chronic power button problems, tried to put the stuck button on  an exposure to moisture. He said, "It doesn't matter if mositure didn't cause the button to stick or not. Your warranty voided because of the Liquid Contact Indicated turned color. Of course, the "power/sync" hole LCI is perfect.  Thank you Apple! I think I'll refuse my iPhone5 delivery on Friday and go buy a "Droid" phone.
Hey, who out there wants to buy my new iPhone5 when it gets to me on Friday???

Thanks for your reply. I too would not rule out moisture damaging the power button, but ...
I guess was being too subtle. My points are:
1. "Stuck" power buttons is a known issue/problem and Apple has been dealing with it since the first iPhone. This is quality problem. The evidence is with other users all around us and all over the web.
2. The "sweat" issue is a design problem and should've been addressed long before the release of the iPhone5 in a few days.  Yes, they moved iPhone5's  headphone-jack to the bottom/underneath of the iPhone. To say that the "sweat" issue is the users' fault is like saying, Apple iPhones should only be sold to swine or other mammals without sweat glands. We're talking about as little as one drop from someone's temple running down the headphone-jack opening while one is engadged with a phone call.  That's all it takes to change the color of the LCI.
3. Also I wanted to make my complaint public on this forum and not Facebook,  hoping to both, not only catch the eye of an Apple lurker, but let others know of the danger of speaking on their iPhones while out in the sun, high humidity or driving a car with the top down....... my point being, even the free AT&T Go Phones have protection against the slightest elements.
4. I paid close to $700 for this iPhone4s 64G less than a year ago.  I don't like being dismissed with a cut and dry, cookie-cutter answer from a 20yr old without reasonable explanation and then be shoo'd out the door. "Next?"
5. I love Apple products and I'm glad the new release has addressed the jack/perspiration problem although I know there were other factors involved in the decisions to not move/move it.

Similar Messages

  • When I synced my phone with my mac, the music that I had in my phone got transferred to my mac. 140 songs to be exact, however I can no longer see the songs on my phone, only the purchased album I have appears. How can I get the songs I had back?

    When I synced my phone with my mac, the music that I had in my phone got transferred to my mac. 140 songs to be exact, however I can no longer see the songs on my phone, only the purchased album I have appears. How can I get the songs I had back?

    Connect your phone to computer, and sync like this. Check the boxes for the playlists, artists, albums you want to sync. Then click Apply. If you have enough space on your phone, you can choose Entire music library.

  • TS3623 "An error occurred loading this content..try again later" is the message that I get when using my Apple TV remote.  I click on Breaking Bad; then I click on an episode and get the message which I just quoted.  Is this a Netflix problem?

    Why am I getting the following message when using my Apple TV remote on Netflix:  "An error occurred loading this content....try again later?

    Make sure DNS is set to ISPs (settings - general - network - DNS should be set to automatic). Trey rebooting ATV, and router. Make sure all are up to date.

  • Kernel Panic: You need to restart you computer. Hold down the Power button until it turns off, then press the Power button again.

    I apologize for writing a book, but I think explaining the full story may possibly get me a correct answer.  I hope that someone can give me some insight as to what is the problem with my MacBook Pro.  I have a MacBook Pro (15-inch Early 2008), model identifier: MacBookPro4,1 running OSX Lion 10.7.5 with 6 GB memory.  My wife first noticed a problem with the display.  Every so often it would get fuzzy with jumping lines going across the screen making it vitually unviewable.  The final time that incident took place the computer froze which required holding down the power button to restart the computer.  The computer started up to the point of the Apple logo and the spinning gear for quite some time until the screen darkened from top to bottom displaying the following message in five different languages: "You need to restart your computer. Hold down the Power button until it turns off, then press the Power button again."  I have read other blogs and support communities where people get the message intermittently, but my computer would not go past that point no matter what.  Through research and the Apple Store I was told that this is a Kernel Panic.  The so called "Apple Genius" at the local Apple Store was unable to get the computer to boot past that point even with his gadget.  It would not startup in recovery mode, safe mode or off of a disc.  I forget exacty what he told me, but he said it was getting past the first two startup steps, but it would not get past the third step which is to mount the desktop.  He guessed that it may be a problem with the hard drive; a loose wire or something or other.  I disconnected the hard drive completely and took it out.  Everything appered to be connected properly.  Then I installed it back correctly, but it did not solve the issue.  So I guess I disproved his theory of a loose wire...  I purchased ProSoft Data Rescue 3 and connected my MacBook Pro to another Apple computer using a firewire 400 cable.  I was able to get everything I needed off of the hard drive.  I did some more research and I decided to restart the MacBook Pro in verbose mode (holding down the command button and V button).  The computer magically started up!!!  I was upset that I wasted my money on the ProSoft Data Rescue 3.  I managed to take additional items off of the computer and back it up on to an external hard drive.  After some time the computer froze.  I repeated the power button process to restart and received the same kernel panic.  I managed to get the computer to startup approximately six or seven more times via verbose mode; each time the computer staying on for a shorter amount of time before it would freeze.  I managed to run Disk Utitlity.  I performed first aid to fix the hard drive and it said that the hard drive appeared to be fine.  After first aid I erased the hard drive and booted off of a Lion disc to perform a clean install or an erase and install.  Lion installed until the progress bar got the the end where I received a message that there was an error installing Lion, please try again.  Each time I attempted to install the software I would receive the same message.  Eventually the computer would not boot from the Lion disc.  I went back to the Apple Store and the Apple Genius was able to get the computer to boot off of his gadget where Lion istalled completely.  I set up the computer as a new computer.  He said that he partitioned the hard drive as DOS and then back to Mac OS Extended (Journaled) which would get rid of any errors the drive may have had.  He guessed that the problem was the hard drive, but was not exactly sure.  When I brought it home I installed all of the software applications I had on it previously.  Approximately three days later, which may have been the fifth of sixth time starting up the computer, the display became fuzzy again and the computer froze.  The computer did restart once and I was able to retreive a "log" which I have pasted below.  After if froze for the second time it restarted once using verbose mode and froze almost immediately.  After holding down the power key to shut it down and then restart; I received the same kernel panic after the Apple logo and spinning gear which put me right back to square one.  Now the computer will not boot via any method.  It freezes at the end of verbose mode which forces you to hold down the power button to shut down.  I also read that poorly seated ram may cause this issue, but I removed and installed the ram multiple times.  I even purchased new ram from Other World Computing (Mac Sales) 6 GB, but that did not make a difference.  I think I may see six possible problems on the verbose screen mode, five errors and one warning; I will type them out here:
    1. SMC: :smcReadKeyAction ERROR: smcReadData8 failed for key $Num (kSMCKeyNotFound)
    2. SMC: :smcReadKeyAction ERROR: $Num kSMCKeyNotFound(0x84) fKeyHashTable=0x0
    3. SMC: :smcInitHelper ERROR: MMIO regMap ==NULL - fall back to old SMC mode
    4. WARNING - ACPI_SMCCtrlLoop: :initCPUCtrlLoop - no sub-config match for MacBookPro4,1 with 8 p-states, using default stepper instead
    5. SMC: :smcReadKeyAction ERROR: smcReadData8 failed for key MOTP (kSMCKeyNotFound)
    6. SMC: :smcReadKeyAction ERROR: smcReadData8 failed for key BEMB (kSMCKeyNotFound)
    I was hoping that someone could read my log to ascertain wether or not they see a problem that stands out.  I was also hoping that someone could tell me if verbose mode provides any information that may be wrong with my computer.  I just hope that someone can give me some insight as to what may be wrong with my computer.  If it is the hard drive I will easily replace it, but I want to make sure that is the problem first before I waste money on a hard drive or anything else.  Please let me know if anyone requires any other information from me.
    Thank you!
    Interval Since Last Panic Report:  21959 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    B62D9AB4-53DD-4F76-90B2-32453302297E
    Sat Aug 31 15:20:06 2013
    panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81d9d774, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000010, CR3: 0x0000000011d06000, CR4: 0x0000000000000660
    RAX: 0x0000000000000004, RBX: 0xffffff809eb71000, RCX: 0xffffff8000892604, RDX: 0xffffff80b69d3aa8
    RSP: 0xffffff80b69d3bd0, RBP: 0xffffff80b69d3bd0, RSI: 0x0000000000000000, RDI: 0x0000000000000000
    R8:  0x0000000000000000, R9:  0x00000000010751b4, R10: 0xfffffffffffffff4, R11: 0xffffff8000640fd4
    R12: 0xffffff809eb71000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000000010
    RFL: 0x0000000000010202, RIP: 0xffffff7f81d9d774, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0x0000000000000010, Error code: 0x0000000000000000, Faulting CPU: 0x1
    Backtrace (CPU 1), Frame : Return Address
    0xffffff80b69d3880 : 0xffffff8000220792
    0xffffff80b69d3900 : 0xffffff80002c4794
    0xffffff80b69d3ab0 : 0xffffff80002da55d
    0xffffff80b69d3ad0 : 0xffffff7f81d9d774
    0xffffff80b69d3bd0 : 0xffffff7f81d8913a
    0xffffff80b69d3c20 : 0xffffff7f81d89928
    0xffffff80b69d3c40 : 0xffffff7f81d5be8f
    0xffffff80b69d3c70 : 0xffffff7f8087f832
    0xffffff80b69d3cb0 : 0xffffff7f8087f93d
    0xffffff80b69d3cd0 : 0xffffff7f8088b625
    0xffffff80b69d3d40 : 0xffffff7f80889c76
    0xffffff80b69d3d80 : 0xffffff80006245ca
    0xffffff80b69d3dd0 : 0xffffff8000657d4e
    0xffffff80b69d3e30 : 0xffffff80002a3851
    0xffffff80b69d3e80 : 0xffffff8000223096
    0xffffff80b69d3eb0 : 0xffffff80002148a9
    0xffffff80b69d3f10 : 0xffffff800021bbd8
    0xffffff80b69d3f70 : 0xffffff80002aef10
    0xffffff80b69d3fb0 : 0xffffff80002daec3
          Kernel Extensions in backtrace:
             com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80874000->0xffffff7f808acfff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
             com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81d590 00->0xffffff7f81e1bfff
                dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 bf000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808ad000
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80874000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    11G63
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro4,1 (Mac-F42C89C8)
    System uptime in nanoseconds: 62230646656
    last loaded kext at 53384504695: com.apple.filesystems.autofs 3.0 (addr 0xffffff7f81efc000, size 45056)
    loaded kexts:
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.59
    com.apple.driver.AppleTyMCEDriver 1.0.2d2
    com.apple.driver.AppleUpstreamUserClient 3.5.9
    com.apple.driver.AppleHDAHardwareConfigDriver 2.2.5a5
    com.apple.driver.AppleHDA 2.2.5a5
    com.apple.GeForce 7.3.2
    com.apple.driver.SMCMotionSensor 3.0.2d6
    com.apple.driver.AppleSMCPDRC 5.0.0d8
    com.apple.driver.AppleSMCLMU 2.0.1d2
    com.apple.driver.AppleMuxControl 3.1.33
    com.apple.driver.AppleBacklight 170.2.2
    com.apple.driver.AppleMCCSControl 1.0.33
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.2.3
    com.apple.driver.ApplePolicyControl 3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.AppleUSBTCButtons 227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
    com.apple.driver.AppleUSBTCKeyEventDriver 227.6
    com.apple.driver.AppleUSBTCKeyboard 227.6
    com.apple.driver.AppleIRController 312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 33
    com.apple.iokit.SCSITaskUserClient 3.2.1
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.1.0
    com.apple.iokit.AppleYukon2 3.2.2b1
    com.apple.driver.AppleUSBHub 5.1.0
    com.apple.driver.AppleAHCIPort 2.3.1
    com.apple.driver.AppleEFINVRAM 1.6.1
    com.apple.driver.AirPortBrcm43224 501.36.15
    com.apple.driver.AppleFWOHCI 4.9.0
    com.apple.driver.AppleIntelPIIXATA 2.5.1
    com.apple.driver.AppleUSBEHCI 5.1.0
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleUSBUHCI 5.1.0
    com.apple.driver.AppleHPET 1.7
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 1.5
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.5
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
    com.apple.nke.applicationfirewall 3.2.30
    com.apple.security.quarantine 1.4
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 2.2.5a5
    com.apple.nvidia.nv50hal 7.3.2
    com.apple.nvidia.nvGK100hal 7.3.2
    com.apple.nvidia.nvGF100hal 7.3.2
    com.apple.NVDAResman 7.3.2
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.driver.AppleHDAController 2.2.5a5
    com.apple.iokit.IOHDAFamily 2.2.5a5
    com.apple.iokit.IOSurface 80.0.2
    com.apple.iokit.IOSerialFamily 10.0.5
    com.apple.iokit.IOAudioFamily 1.8.6fc18
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleGraphicsControl 3.1.33
    com.apple.iokit.IONDRVSupport 2.3.4
    com.apple.iokit.IOGraphicsFamily 2.3.4
    com.apple.driver.AppleSMC 3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.driver.IOPlatformPluginFamily 5.1.1d6
    com.apple.driver.AppleFileSystemDriver 13
    com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
    com.apple.iokit.IOBluetoothFamily 4.0.8f17
    com.apple.driver.AppleUSBMultitouch 230.5
    com.apple.iokit.IOUSBHIDDriver 5.0.0
    com.apple.driver.AppleUSBMergeNub 5.1.0
    com.apple.driver.AppleUSBComposite 5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOATAPIProtocolTransport 3.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
    com.apple.iokit.IOUSBUserClient 5.0.0
    com.apple.iokit.IOAHCIFamily 2.0.8
    com.apple.iokit.IO80211Family 420.3
    com.apple.iokit.IONetworkingFamily 2.1
    com.apple.iokit.IOFireWireFamily 4.4.8
    com.apple.iokit.IOATAFamily 2.5.1
    com.apple.driver.AppleEFIRuntime 1.6.1
    com.apple.iokit.IOUSBFamily 5.1.0
    com.apple.iokit.IOHIDFamily 1.7.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 177.11
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 331.7
    com.apple.iokit.IOStorageFamily 1.7.2
    com.apple.driver.AppleKeyStore 28.18
    com.apple.driver.AppleACPIPlatform 1.5
    com.apple.iokit.IOPCIFamily 2.7
    com.apple.iokit.IOACPIFamily 1.4
    Model: MacBookPro4,1, BootROM MBP41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 6 GB, SMC 1.27f3
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR2 SDRAM, 667 MHz, 0x7F7F7F7F7F9B0000, 0x4354353132363441433636372E4D31364643
    Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F7FBAFFFFFFFFFF, 0xFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.15)
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: Hitachi HTS543225L9SA02, 250.06 GB
    Parallel ATA Device: MATSHITADVD-R   UJ-867
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1a100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 5
    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0230, 0x5d200000 / 3
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2

    I had already written a book and I did not want to bombard people with more information, but in my previous research I did come across the major issues with the NVIDIA card.  I also was well aware that Apple offered a replacement program that ended in December of 2012.  I was going to add that in my original post, but I discounted that theory because I put my faith in the so called "Apple Genius" when I made my second trip to the Apple Store.  I brought the NVIDIA card issue to his attention and asked him if he thought that may be the problem, but he said no.  He said if it was the NVIDIA card that the screen would be completely black and there would be no startup chime.  When I experienced the screen issues I thought it was a problem with the NVIDIA card or the logic board.  I asked myself, how can a flawed hard drive cause the screen to act funny.
    nbar and Rick Warren, I thank you both for your help and insight; people like you are the real "Apple Geniuses."  I was hoping there was a way I could wipe the hard drive before I dumped the computer or attempted to sell it.  I guess I will look into purchasing a new machine when I have the funds.  Again...thank you both!

  • Has anyone had success with Apple replacing their iPhone 4 [out-of-warranty] concerning the stuck power button?

    Has anyone had success with Apple replacing their iPhone 4 [out-of-warranty] concerning the stuck power button?

    For $149 they will do an out-of-warranty replacement.

  • I have a mac book pro running Lion 10.7.4 and every time I use Google Earth The computer crashes by lowering a black curtain and then asking me to hold the power button down until it closes and press the power button again to restart it. Can I fix this?

    I have a mac book pro running Lion 10.7.4 and every time I use Google Earth The computer crashes by lowering a black curtain and then asking me to hold the power button down until it closes and press the power button again to restart it. Can I fix this? It bugs me when I'm looking at real estate.

    I really don't have an answer for that one. I guess that while trying to get things working correctly, I would use the most basic monitor I had which in your case would be the Eizon using the Thunderbolt port and adaptor.
    When you boot into Safe Mode the startup is quite slow, but you should get the Apple logo and then the spinning gear below it (release the SHIFT key when it appears.) Then after a little more time you should see a gray progress bar appear below the spinning gear. When that disappears the computer will startup to a login screen.

  • IPhone 4s - Stuck power button

    I have an iPhone 4s (out of warranty) and the power button is stuck.  So, I have to wait one minute for it to go to sleep after each use.  Can the Apple store fix it and about how much will it cost?

    atc1989 I wouldn't believe any answer you get here on this forum as the value of your phone will be assessed by someone else.  And only the person assessing your phone will determine its true value.  Take a look around this forum...there are soo many people getting screwed out of their $200 trade for something as simple as VZW claiming they didn't deactivate "Find My iPhone".  And they're taking their credit down from $200 to some folks only getting $36 and that's over a simple app.  Imagine what's going to happen to you when your device actually does have an issue (i.e. stuck power button). 
    Try your luck on eBay and describe the phones condition throughly...you'd have better luck getting a return on your device that way rather than sending it in to VZW and praying for the best.

  • I turned off facetime, if i restart my iphone, will it turn on and send the sms to apple again?

    I turned off facetime, if i restart my iphone, will it turn on and send the sms to apple to active again?

    No, not until you manually enable FaceTime in settings:
    Setting > FaceTime > ON

  • Lightroom is not saving metadata. I have done several things to save and I still get the tag that states is is not saved. I have also created 2 smart collections. One showing metadata has been changed and one showing metadata is not up to date. No matter

    Lightroom is not saving metadata. I have done several things to save and I still get the tag that states is is not saved. I have also created 2 smart collections. One showing metadata has been changed and one showing metadata is not up to date. No matter what I do it is not showing in LR that it is saved. I spent 2 days with Seth Resnick trying to correct this and we re created my catalog. It was ok, until I imported new images and same problem. Now I have a new problem, when I bring image to PS it saves it but does not bring back to LR. Am I the only one out there who has this problem?

    See:
    How to use multiple iPods, iPads, or iPhones with one computer
    What is the best way to manage multiple...: Apple Support Communities

  • After aborted rebuild in Mail: I can see and select the message in the center pane and when I click on it to display, I get "Loading" text, but nothing comes up

    I have searched quite a bit to find a resolution to this problem, with no success. Any help would be appreciated.
    I decided to rebuild my inboxes by following this advice: http://support.apple.com/kb/PH11704. The rebuild took several hours and at 96% (4 minutes remaining apparently), the indexing froze (that is, after 8 hours, the message was still telling me "4 minutes left"). I forced quit mail, restored the previous Envelope files from the trash, and everything seemed fine.
    However, since this failed attempt, I can see and select the message in the center pane and when I click on it to display, I get "Loading" text, but nothing comes up. All messages in my various inboxes have the reloading problem, EXCEPT messages that I downloaded since the aborted rebuild (in other words, there are about 40 messages that I downloaded since I tried the rebuild and I have no problem with these). The other 70,000 messages however wont load, even though I can see them in the centre pane and spotlight has no problem finding them and showing me their contents (when I hover the mouse over the message). When I click on the message in spotlight, mail opens and the loading problem re-occurs.
    Since then, based on various suggestions I found for similar issues, I have used Disk Utility to verify and repair permissions and the drive. I used Onix to rebuild the Mail index (that only took about a minute - I am not sure how to interpret this when compared to the hours the rebuild took with Mail). No joy, I still have the same problem. I even restored one of my inboxes via Time Machine and the same issue with loading continues.
    I am using ML 10.8.2. I have a combination of IMAP accounts (work) and POP accounts (personal). The issue of loading occurs irrespective of the account.
    I am baffled and am now considering migrating to either Thunderbird or Postbox 3 to try and solve my problem. I prefer to stay with Mail. I should note also that I am using MailTags with Mail (http://www.indev.ca/MailTags.html), although I have not used any of the features. I upgraded to ML from SL about 2 weeks ago. It was very smooth and there appear to be no issues (not sure how helpful this is and probably not at all related to this issue).
    Any suggestions much appreciated!

    Maybe these will help:
    https://discussions.apple.com/message/17677533#17677533
    https://discussions.apple.com/message/18324129#18324129
    https://discussions.apple.com/message/18203126#18203126

  • I cannot open a .pdf in an incoming mail (Outlook 2010) with Acrobat Pro XI.  It will only allow "preview".  I have to  copy and paste the .pdf to my desktop and then open it.  What do I do to restore the 2x click in Outlook to open the .pdf?  thank you

    I cannot open a .pdf in an incoming mail (Outlook 2010) with Acrobat Pro XI.  It will only allow "preview".  I have to  copy and paste the .pdf to my desktop and then open it.  What do I do to restore the 2x click in Outlook to open the .pdf?  As of now, I get the following bracket opening on screen when I click on the Acrobat icon for attachment within the email:  Thank you
    Adobe Acrobat has stopped working
    Windows can check online for a solution to the problem.
    -Check online for a solution and close the program
    -Close the program
    Problem signature:
      Problem Event Name:                        APPCRASH
      Application Name:                             Acrobat.exe
      Application Version:                           11.0.7.79
      Application Timestamp:                     536b812b
      Fault Module Name:                          Acrobat.dll
      Fault Module Version:                        11.0.7.79
      Fault Module Timestamp:                  536b80ff
      Exception Code:                                  c0000005
      Exception Offset:                                00cbf281
      OS Version:                                          6.1.7601.2.1.0.256.48
      Locale ID:                                             1033
      Additional Information 1:                  0a9e
      Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:                  0a9e
      Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Hi Gary,
    I have seen this issue occur with users who have this registry setting missing or have improper permissions.
    When you double click the attachment to launch the pdf it is saved and opened from the temporary folder unless saved specifically to a location.
    If you dont have the below mentioned registry key or improper permissions then attachments fail to open.
    Please  heck if the following reg key exists:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
    or
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\Security
    Value Name: OutlookSecureTempFolder
    If the value exists, and if the value contains a valid path, Outlook 2010 uses that location for its temporary files.
    If the registry value does not exist, or if the value points to an invalid location, Outlook 2010, Outlook 2007, or Outlook 2003 creates a new subdirectory under the Temporary Internet Files directory and then puts the temporary file in the new subdirectory. The name of the new subdirectory is unknown and is randomly generated, depending on your version of Outlook.
    Please check the following key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
    Note the location for: OutlookSecureTempFolder key
    Check if the same folder exists in the following location and if not create a corresponding folder in the location on C:\Users\<User account name>\Appdata\Local\Software\Microsoft\Windows\......
    Regards,
    Rave

  • HT202649 Hello, I just bought a used iPhone 4S but can't get past the ID to continue set up. I went to iforgot as requested to reset my password to my existing account. Still can't get past the ID.

    Hello,
    I am having setup issues with a used 4S iphone. I can't get past the Apple ID step.
    First it said it was an existing ID and I should go to iforgot and reset my password.
    I did, but still keep getting the error message.
    Then I entered the serial number online support and it said the ID was another account. Would that be the seller?
    Do I need to get them to unregister under their name before I can proceed? Or...
    Please help. I start  new job on Monday that required me to have a smartphone. I need it up and running.
    Thank you
    R

    Yes, you have encountered Activation Lock (Find My iPhone Activation Lock - Apple Support). The only way that phone will ever be usable is if the owner the phone is locked to releases it (see: Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support). If you are lucky the phone is locked to the seller, so you can ask them to unlock it. If the seller is merely a middleman and the previous owner is not the seller it gets much more complicated. It's even possible that you bought a stolen phone, in which case you will never be able to use it and you should return it for a refund.

  • Hi. I just got the iPhone 6, plugged into itunes and made the mistake of putting an OLD back up on my new phone resulting in losing all contacts after 2013. They are not saved on the cloud. Is there any way to go back to before I screwed up?

    Hi. I just got the iPhone 6, plugged into itunes and made the mistake of putting an OLD back up on my new phone resulting in losing all contacts after 2013. They are not saved on the cloud. Is there any way to go back to before I screwed up?

    If you have performed a sync with the device since you restored this old backup, then don't bother looking for another backup. iTunes writes over the last backup each time you sync. If you were handling contacts in iCloud, you would find them by logging into iCloud. Or you can check settings and iCloud and see if the button it on for Contacts. Otherwise it might have been on the computer, if you had a program that syncs with iTunes and handles contacts, depending on the computer system you use. If Windows, it would be Windows Contacts or Outlook. If a Mac, there is a Mac Address book as well.

  • I am using a PC and when I try to download an ebook, I get a pop up prompt with the message `Error! Check Activation` - how to resolve this so I can download and view the ebook, thank you

    I am using a PC and when I try to download an ebook, I get a pop up prompt with the message `Error! Check Activation` - how to resolve this so I can download and view the ebook, thank you

    Hi Ablondel24,
    I understand that you are getting a 404 message when you access a website from a Mac, not a PC.
    First check the cache for the site:
    Reload the webpage while bypassing the cache using '''one''' of the following steps:
    *Hold down the ''Shift'' key and click the ''Reload'' button with a left click.
    OR
    *Press ''Command'' + ''Shift'' + ''R'' (Mac)
    Second try to [[Delete cookies to remove the information websites have stored on your computer]]
    Let us know if this solves the issues you are having.

  • I can't seem to enlarge the text on my news apps SI and The New Yorker.  Yet, I can touch and expand the test on my mail and websites. How come?

    I can't seem to enlarge the text on my news apps SI and The New Yorker.  Yet, I can touch and expand the test on my mail and websites. How come?

    I heard someone once talking about the NY app - it's the best selling one in the publisher's line (Conde Nast?), and they deliberately kept it as simple and "untechy" as possible - the closest in their line to the actual print edition. The discussion was on how it was surprising that the magazine with the least amount of "bells and whistles" was their best seller... and a speculation that it was because it was so simple and uncluttered. Perhaps their decision to remove pinch & zoom was related to that idea.

Maybe you are looking for