Faulty touch pad on new LUMIA 520

hey guys...i recently got my new nokia lumia 520...after n97 this is my nokia phone and i got it just because i trusted thr BRAND
since i had already used windows 7.xx i knew that pressing on top o screen drops down status bar but with my phone it wasnt the case...so i spoke to nokia care who said it is normal
but then i slowly found out dat upper 1 cm of my scree didnt work...i had used a paint application to identify it
my new phone was found with manufacturing defect and NOKIA isnt ready to issue me a klnew phone instaed they are getting it repaired
A new user would hv never found this out....now i have given my phone to nokia care...its gonna take 2 weeks to get it repaired

Well, depending on (local) warranty conditions this is not in any way abnormal or stange in any case. Secondly, you have a sales agreement with your retailer and not with Nokia so it's them you should be talking to.
Also this is a peer forum so if you are here for anything but a rant you won't get anything out of it.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

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Problems occurred in new lumia 520

Hello dear,
I bought new lumia 520 on last Monday Eve,
i made first call on thursday n found speakers not working before i tried to increase volume by side keys, including games nd music video files,
looking for kind reply!

amol768 wrote:
Hello dear,
I bought new lumia 520 on last Monday Eve,
i made first call on thursday n found speakers not working before i tried to increase volume by side keys, including games nd music video files,
looking for kind reply!
Make sure that the back cover is seated correctly before taking the phone back. There have been a number of people complaining of a similar problem and refitting the rear cover seems to have solved the issue for them.

New Lumia 520 won't even Start!!!!

Hi All,
My roommate just received a Nokia Lumia 520 which he ordered online a couple of days ago.
The thing is, the phone won't even boot up. The Nokia logo appears, stays, disappears for a few seconds and then gets back on again.
This has been going on for about 2.5 hours, which seems excessively long. We have tried the reset key-combo (Vol down + Lock), but I don't think there is anything to reset in this phone. My laptop was unable to install the driver for the device, reporting that the device was disconneted in between - my guess is its turning on and off again and again.
He called up the Nokia Care Hotline,and they said that the phone may take about 30-40 minutes to boot up the first time, but I think he was over-estimating, considering it took nowhere near as long for my Lumia 510 to boot up the first time.
Tough luck for the guy, but do you guys think there is something we can try to do for ourselves or do we have to get a replacement or something?
Looking forward to your responses on this post,
Thanks!

OK... final bit of info for Paul and Rayhipkiss.
While we are certain that this phone has a firmware defect, the Combo that Ray suggested is using an extra key. The actual key combo for restart the phone is Volume Down + Power.
In order to reset the phone, which I did try on this particular one, you need to bring it into Reset mode. This is done using the Volume Down key on the rocker. When successful, you see an exclamation mark. Now, you press the following keys in the mentioned sequence:
Vol Up + Vol Down + Power Key + Vol Down.
As the phone resets (Phone purges to Factory settings), two gears appear on the screen, rotating.
When done, the phone should have reset itself to normal. Unfortunately for this phone, SN=AFU.

Firefox stalls for a few minutes before allowing touch pad commands, new tabs, firefox 8.0.1 w/ os 10.6.8.

Upon waking from sleep or restarting Firefox the program won't allow track pad scrolls or show opening of a new tab whether by link or command. Once the program has been open a few minutes all the tabs that were attempted show up at once and track pad functionality returns. No other programs behave in this manner during this period of time. Using Firefox 8.0.1 with OS 10.6.8.
Any ideas? Thanks!

I tried deleting Firefox's cache from user/library/caches/firefox/profiles/XXXXXXXX.Default User/Cache. I also deleted mozilla-media-cache and startupCache with no luck. I then tried reinstalling after deleting Firefox under the application folder and deleting org.mozilla.firefox.plist in the user/library/preferences folder per instructions - no luck there as well.
The problem persists for example after opening Firefox for the first time hours after turning on the computer...

New nokia lumia 520

my new nokia lumia 520 hangs.
its been only 20 days i brought my new lumia 520.
Case : I just completed call. the screen got blacked out. we can still get incoming calls.
we have the option to switch off. when it asks to slide down. it never happens. not able to slide it down.
Solution - i removed battery and replaced. (This is very bad solution but i had no other option)
tried - done power off and also volume down button with power off. it dint work.
So disappointed!!

hi mate, as a precursor to taking your phone to nokia care, you can check that you have the latest firmware updates for your device, and that you are up to date with the latest Nokia system app updates from the Store. also try performing a soft and then a hard reset if that doesn't work.

What is the Lumia 520 Music Subscription period..

Hi,
I recently bought a new lumia 520 and the music account activated saying "Nokia music unlimited subscription activated."
1)What is the correct period of such subscription?
2) when i logged in again , it said "Subscription ends on Jan 01".
That is just like 2 months.!!!!!
Please help.
Thanks

Hi PkMRaO,
Welcome to the forum! :
Where are you currently located? Where did you buy your phone? Did you previously used your Nokia Music account with other supported devices?
The Nokia Music has 3 months, 6 months or 12 months subscription period depending on your device as well on the service type (Nokia Music + or Nokia Music Unlimited). If you're using an active Nokia Music account on a supported Nokia phone, and then registered it with another device, the remaining days or moths of your subscription will be carried over from the original phone to the new one. In case that the Nokia Music subscription expired, you'll be given an option to renew it if you would like to.
Hope to hear feedback from you soon.

Nokia lumia 520 will not start

hi all not sure if anyone can help i just brought a brand new lumia 520 i have come hope come home turned it on and its just saying Nokia can anyone help please

Hi daisydoll,
Thank you for posting and welcome to the Nokia Support Discussions!
When did the problem start to happen? Did something happen to your phone prior to this concern? Have you tried removing the back cover and battery and putting it back in? Is your phone's software up-to-date? When was the last time that you have charged your phone? Is there any charging indicator whenever the phone is connected to the charger.
Charge the phone first until it gets enough battery then try rebooting the phone again by pressing and holding both the 'volume down' and 'power key' until the phone vibrates. You may try removing the battery, put it back in and make sure that the back cover is properly inserted. Try to use different battery and charger to further isolate the case.
If the above troubleshooting will not work, then you may consider visiting the nearest Care point in your place to have your phone evaluated.
Looking forward to hear a feedback from you.

Lumia 520 internet radio

I have a new Lumia 520. In the specifications it lists Internet radio, FM radio. How do I get these?

jtsrinivas wrote:
other features are it would have given front camera , how much have it saved by not providing it....
3G without front camera, what about skype users ???
I suppose the price difference between the 620 and the 520. Can't expect to pay bottom dollar and get all the features of the top of the range phones.

Wifi not working properly--lumia 520

hi i bought new lumia 520 .... can i connect my phone with my computer ad-hoc connection through wifi...? if yes then i am un able to connect it,..

No DHCP and Ad-Hoc instead Access-Point mode, both are common configuration issues on the computer part. To check that: Which software or asked differently how do you create a Wi-Fi access-point on your computer?

Lumia 520 isn't startin..only a blue screen comes ...

i bought a new lumia 520...it is not startin after i turned off for inserting sim....only a blue screen comes when i start it..

Try starting it without the SIM card. If it still does not work take it back to where you bought it from for a replacement.

Keyboard and Touch-Pad Not Working After Having to Install New Hard Drive

I had to install a new hard drive in my HP Pavillion DV9700t that has Vista Home Premium 64-bit. After going through the recovery process with backup disk the built in keyboard and touch-pad do not work. During the installation, an error message came up saying something along the lines of "the drivers are not supported by this verison of windows because they are unsigned." The drivers that had that error were "hpqkbfiltr keyboard filter driver," "HP remote control HID Device," and "hpqkdfilter driver." I tried to update the drivers for the keyboard from the hp website, but the keyboard and touch-pad still do not work.
My question is, where do I find the digitally signed drivers for the keyboard and touch-pad that Vista won't flag and disable?
Help please!

Sparkles,
Thanks for the suggestions.
When dealing with MS Fix It, I was choosing run. Upon further investigation on that site, there really isn't a scan that applies to my issue anyways I tried the .NET Framework repair tool, and that seemed to work. It told me to try re-running what I was having issues with, so I tried running the Windows PowerShell again, but again was faced with the following message "windows update standalone installer encountered an error: 0xc8000247." I went back to the .NET screen and hit "Next" because it didn't work, and that responded by saying they were going to submit logs to Microsoft. I won't hold my breath on that one.
I'm to the point where I honestly don't care anymore. I have no idea what to do, because doing a clean install with the discs HP sent me isn't going to help because they are just recovery discs, and not an actual Windows disk. This is the second hard drive I have had to put into my laptop and use those recovery disks on in the last 3-years. The built-in keyboard hasn't worked during that time frame on either hard drive. I don't think the recovery disks I was sent install properly. Not sure where to go from here. I spent way too much money on this laptop years ago having it custom built to handle all of my drafting programs, so I don't want to just kick it to the curb. I was looking into the possibility of just replacing it, but I cannot stand the Windows 8 interface.
I guess I should have fixed the issue with the keyboard on this hard drive before loading all of my programs. Between the recovery disk install, formatting of the hard drive, and installing all of my programs it took well over 12 hours. Not really looking forward ot that again Then there's shockwave and flash and all of the other goodies that my recovery disks won't restore anyways.
Sorry if this seems like a negative post, but I'm just tired of trying to no avail. Maybe I should just take it somewhere to get it looked at, but I can't see them being successful if the recovery disks won't help anyways.
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MadBuch

Where can I buy a new shell for my nokia lumia 520

Please advise where the closest place isvthat I can buy a new shell for my nokia lumia 520. I am in new plymouth, taranaki, new zealand.

I always find ebay a good place to start, followed by all the other online retailers. Not sure which ones you have over in NZ.

Lumia 520 : No new features added after amber upda...

I updated my Lumia 520 through OTA. After the process I could not find any new features and the about section does not show "Amber".
What should I do?

The 'Amber' version is found in Settings > extras+info and make sure you get the additional apps required which you can all find HERE
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 520 touch problem

i bought my 520 2 months ago, now it has auto touch...........
some times touch is working on its own, but some times it work smoothly......
tried the software change but still its there, is there any solution for this.........?

i have same problem in my nokia lumia 520. touch auto working i give nokia care to check this problem but problem is still. in my phone os windows phone 8 software Lumia Black. i can work at phone please help me its too urgent.
Give me fast replay its toooo urgent your last touch update is not working & tell me how to reverse back update ...

Nokia lumia 520 and 525 support touch to focus?

Do the above phones support touch to focus?

Hi. asha305user.
Thank you for posting and welcome to the Nokia Support Discussions.
The Nokia Lumia 520 and the Nokia Lumia 525 supports touch to focus. For more information, you may check this link: http://www.nokia.com/global/products/compare/?action=productcompareaction&products=2204302-3173858#p....
Let us know if you need further help.

Faulty touch pad on new LUMIA 520

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