Favorites in Outlook 2010

I have multiple email accounts set up in Outlook 2010 and I have added the inboxes for each one to my Favorites list for ease of access. Outlook displays them all as "Inbox" but also kindly adds the name of the account next to each one. The only problem
is that the account name is in very light Grey and quite difficult to see. Is there any way I can change the color of the account name to something more prominent? I have tried changing the font but the account name remains in the light grey color.

Hi Robolovsky,
Per my knowledge, you cannot change the color of the account name, you can follow Diane’s suggestion to use a larger font.
Here is a related document for you:
Customize the Navigation Pane
http://office.microsoft.com/en-us/outlook-help/customize-the-navigation-pane-HA010355582.aspx
Thanks,
Evan

Similar Messages

Public folder calendar will not add to favorites or users default view in Outlook 2010

I have created a shared public calendar in the public folders of our exchange server set-up (priovided by a popular cloud supplier). It appears under public folders in Outlook 2010 but right-clicking add to favorites does nothing and I cant make the calendar
show up in the normal calendar view (alongside other calendars) for the people that need to share it. What am I doing wrong?

Hi ,
This folder was added to the “public favorites” folder and then added to your favorites menu and don’t shows up in the Navigation Pane under “Other Contacts”.
1.If so , please check the calendar folder you initially added to the public folder as being available .
2.Open the Outlook E-mail account –more setting—chose Download Public Folder Favorites.
3.Add the “Show in Favorites” button to your Quick Access Toolbar at the top of your Outlook by expanding the menu next to it, choosing Customize, and
finding the “Show in Favorites” item under all commands.
4.Switch to Folder View and click to open your Public Foder in your main Outlook window.
5.Switch to Mail View but don’t click any folders. You should see that your “Show in Favorites”button turns from grey to colored. Click it and it will
add the public foder to your Favorites list.
Wendy Liu

Outlook 2010 - Favorites disappear

I just upgraded Outlook 2007 to Outlook 2010. I had about 20 Favorites (all of them folders in various PST's). When I opened Outlook 2010 for the first time, they initially appeared correctly (meaning: as they did in Outlook 2007) but then
after Outlook finished opening, some just disappeared. So I added them back and closed and restarted Outlook. Same result and this time, they reordered.
So then I started Outlook from the Run Command Lin using the /resetnavpane switch.
I then added back some folders (15) and closed and restarted.
It went down to 13 folders. Closed and restarted.
It went down to 11 folders. Closed and restarted.
It went down to 9 folders. Closed and restarted.
It went down to 8 folders. Closed and restarted.
It went down to 7 folders. Getting the picture?
I have screen shots to validate this.
Any ideas any one?
Thanks in advance.
Ron McIntyre
Montreal, Quebec Canada

a) I can reproduce everything stated in this thread
b) if I change between cache and non cache modus the Outlook.xml file in users\xy\AppData\roaming\microsoft\outlook gets rewritten from scratch
c) if I copy the Outlook.xml file and delete it inbetween two Outlook sessions, I can "switch off and on" the favorites by copying it back
d) if I change from cached to non cached modus, I CAN NOT "switch off and on" the favorites. A look into the Outlook.xml file explains this behaviour: apparently the LID values are created ANEW and are no more compatible.
e) if I copy/rename an Outlook.xml file for the cache and another one for the non cached mode, I can use and reuse the correct one over and over again. It seems then that the LID values are correct or simply accepted/compatible.
So the question is IS THIS CHANGE OF THE LID values A BUG or is it a wanted "feature" of the programmers?? Or is it simply a side-effect nobody thought about. Then it should be corrected as soon as possible because many many users are still affected.
Here a comparison of LID values:
File one:
<userdefined>
<linkgroup name="VerknÃ¼pfungen" clsid="21D34B246F46FE4397C83618732A8DDC">
   <wdLnk>
    <ltype>shortcut</ltype>
    <storeid>2</storeid>
    <icondata/>
    <reckey>2610B40FD74BCF4A8EBBEA15D6433F16</reckey>
    <eid>0000000038A1BB1005E5101AA1BB08002B2A56C20000454D534D44422E444C4C00000000000000001B55FA20AA6611CD9BC800AA002FC45A0C0000004D58414D553131002F6F3D46484E572F6F753D45786368616E67652041646D696E6973747261746976652047726F7570202846594449424F484632335350444C54292F636E3D526563697069656E74732F636E3D726F736172696F2E636172636F00</eid>
    <clsid>0078060000000000C000000000000046</clsid>
    <rootfold>1</rootfold>
    <name>Outlook Heute</name>
    <lId>B838CFD3DF0F964FBFD75B57CC37DECF</lId>
    <userdefname>1</userdefname>
   </wdLnk>
   <wdLnk>
    <ltype>shortcut</ltype>
    <icondata/>
    <reckey/>
    <eid>68007400740070003A002F002F006F0066006600690063006500720065006400690072002E006D006900630072006F0073006F00660074002E0063006F006D002F0072002F0072006C00690064004F00750074006C006F006F006B00530068006F007200740063007500740074006F00570065006200310034003F0063006C00690064003D00310030003300310026007600650072003D003100340026006100700070003D006F00750074006C006F006F006B002E0065007800650026006C0069006400680065006C0070003D00300034003000370026006C006900640075007300650072003D00300038003000370026006C0069006400750069003D0030003400300037000000</eid>
    <clsid>86F0060000000000C000000000000046</clsid>
    <name>Microsoft Office Online</name>
    <lId>CD595100C824BB43B74D8FB6341E8149</lId>
    <webfolder>1</webfolder>
    <userdefname>1</userdefname>
   </wdLnk>
   <wdLnk>
    <ltype>shortcut</ltype>
    <storeid>4</storeid>
    <icondata/>
    <reckey>000000008D6A4F9D4057ED41AE61BC45B5523A79010061D782572FA1864A95B7DD1DE0F7D7B3005FE861D1390000</reckey>
    <eid>000000008D6A4F9D4057ED41AE61BC45B5523A79010061D782572FA1864A95B7DD1DE0F7D7B3005FE861D1390000</eid>
    <clsid>0078060000000000C000000000000046</clsid>
    <name>Posteingang</name>
    <lId>CD395FCEFCE8F24EADE06AABA82DE651</lId>
    <userdefname>1</userdefname>
   </wdLnk>
   <wdLnk>
    <ltype>shortcut</ltype>
    <storeid>6</storeid>
    <icondata/>
    <reckey>00000000154977D250D38947BC93E8C9DE321F7E010061D782572FA1864A95B7DD1DE0F7D7B3005FE87AAFFE0000</reckey>
    <eid>00000000154977D250D38947BC93E8C9DE321F7E010061D782572FA1864A95B7DD1DE0F7D7B3005FE87AAFFE0000</eid>
    <clsid>0078060000000000C000000000000046</clsid>
    <name>Posteingang</name>
    <lId>86518418C5F19D4AB3FEDA5C26E6250B</lId>
    <userdefname>1</userdefname>
   </wdLnk>
File two:
<wdLnk>
    <ltype>shortcut</ltype>
    <storeid>12</storeid>
    <icondata/>
    <reckey>2610B40FD74BCF4A8EBBEA15D6433F16</reckey>
    <eid>0000000038A1BB1005E5101AA1BB08002B2A56C20000454D534D44422E444C4C00000000000000001B55FA20AA6611CD9BC800AA002FC45A0C0000004D58414D553131002F6F3D46484E572F6F753D45786368616E67652041646D696E6973747261746976652047726F7570202846594449424F484632335350444C54292F636E3D526563697069656E74732F636E3D726F736172696F2E636172636F00</eid>
    <clsid>0078060000000000C000000000000046</clsid>
    <rootfold>1</rootfold>
    <name>Outlook Heute</name>
    <lId>FC65A6F141800745A8E44D5D3282157C</lId>
    <userdefname>1</userdefname>
   </wdLnk>
   <wdLnk>
    <ltype>shortcut</ltype>
    <icondata/>
    <reckey/>
    <eid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eid>
    <clsid>86F0060000000000C000000000000046</clsid>
    <name>Microsoft Office Online</name>
    <lId>DBA36E9319B76B4CB85086F385DC8D2B</lId>
    <webfolder>1</webfolder>
    <userdefname>1</userdefname>
   </wdLnk>
   <wdLnk>
    <ltype>shortcut</ltype>
    <storeid>0</storeid>
    <icondata/>
    <reckey>EF0000008D6A4F9D4057ED41AE61BC45B5523A79008061D782572FA1864A95B7DD1DE0F7D7B3005FE861D1390000</reckey>
    <eid>EF0000008D6A4F9D4057ED41AE61BC45B5523A79008061D782572FA1864A95B7DD1DE0F7D7B3005FE861D1390100</eid>
    <clsid>0078060000000000C000000000000046</clsid>
    <name>Posteingang</name>
    <lId>D5DDE78585767140A077EC777EBC018F</lId>
    <userdefname>1</userdefname>
   </wdLnk>
   <wdLnk>
    <ltype>shortcut</ltype>
    <storeid>1</storeid>
    <icondata/>
    <reckey>EF000000DB6E372B6CE6EE4EA5FFC12BA5735C56008061D782572FA1864A95B7DD1DE0F7D7B3005FE87AA2960000</reckey>
    <eid>EF000000DB6E372B6CE6EE4EA5FFC12BA5735C56008061D782572FA1864A95B7DD1DE0F7D7B3005FE87AA2960100</eid>
    <clsid>0078060000000000C000000000000046</clsid>
    <name>Posteingang</name>
    <lId>96B6B701C2221D45B9CB0335B52419DF</lId>
    <userdefname>1</userdefname>
   </wdLnk>
As said, maybe something corrupts this file or behaviour from time to time and causes the strange instabilities and irreproducible cases described here.
Rosario

Unread Emails in Outlook 2010 Clients shows both UNREAD AND READ emails when connected to Exchange 2013 Server SP1

We recently upgraded to Exchange 2013 SP1 with a client user-base of Office 2010 Professional Plus / Outlook 2010 SP3.
All Unread Email favorites folders show both Unread and Read emails, just like the inbox. Removal of the folder and recreating yields the same results, as does creating a custom folder. However, in Outlook 2013 there is no problem.
Is there a patch or hot fix for this issue? Or does anyone know how to fix this issue so that the UNREAD EMAILS SHOW UP IN THE UNREAD FOLDER AND NOT INCLUDE THE READ EMAILS?
Thank you!
Kim Parker-Polito / Newhall Land

Go down to Search Folders
- Right click on Search Folders and create New Search Folder leave default "Unread Mail1" and click OK
- Right click on the new “Unread Mail1” folder and choose “Customize this search folder”
- Click on Browse
- Select the checkbox for “Search subfolders”
- Press OK and OK again.
- Right click on old "Unread Mail" Folder and delete.

MS Outlook 2010 Issues

I have just purchased a new laptop running Windows 8.1 and succeeded in setting up my email account in MS Outlook 2010. I’ve also been able to import all my old emails into MS Outlook 2010, but strange things are happening .
On the old laptop the Outlook email account was Pop3 / SMTP. On the new laptop Outlook has set up an IMAP account, which is constantly trying to 'sync'. Also, I can't see anything in the email folders unless I am 'online'. I don’t really need to sync my Outlook emails with my webmail and mobile phone emails, therefore do I need an IMAP account? If possible, I would prefer to revert to Pop 3 / SMTP, can this be done ?
Another confusing issue is the number of duplicated sub-folders in MS Outlook 2010. The left hand side of my Outlook screen is as follows:
Favorites: With the following sub-folders: ‘Inbox’, ‘Sent Items’, ‘Deleted Items’
Outlook Data File: With the following sub-folders: ‘Inbox’, ‘Drafts’ ‘Sent Items’, ‘Deleted Items’, ‘Junk Email’, ‘Outbox’, ‘RSS Feeds’, ‘Search Folders’
My Email Address: With the following sub-folders: ‘Inbox’, ‘Drafts’, ‘Sent’, Trash’, ‘Bulk Mail’, Deleted Items’, ‘Junk Email’, ‘Post’, ‘Search Folders.
I am confused by the presence of so many duplicated sub-folders under the three main folder titles. In addition, incoming emails go into the ‘Inbox’ in My Email Address. However,if I send an email, it parks itself in the Outlook Data File ‘Outbox’ and will stay there unless I re-send it from the ‘Outbox’
I would be grateful if anyone could shed any light on any of the above.
Solved!
Go to Solution.

The-Sentinel wrote:
Thank you for your response.
All my Outlook account settings are as per your post, with the exception that I was not given the option to choose a POP3 account. It set up an IMAP account and I cant change it, as under Internet Email Settings / Server Information, the 'Account Type' box is greyed out and fixed to IMAP. Is there any way of changing this setting ?
Regarding your query: Have you looked at the following setting for sending emai?. In settings > change > more settings, there is an option in "outgoing mail", "login before sending mail". Untick this option.
Indidentally, I have Outlook 2010, and 2013, and the mail is set at pop3 smtp, and is greyed out.
Presumably removing the 2010 account will allow the change to imap, if required.

Searching contacts in Outlook 2010 results do not include Public Folders

When searching for contacts in Outlook 2010, connected to Exchange 2010, Public folders are excluded under "All Contact Items", however if changed to "Current Folder" in the scope of the ribbon bar, results are there instantly.
Operating Outlook in Cached mode with the download public folder favorites option checked.
I am not able to locate an option so that the public folders are searched at the same time contacts are searched. Can you help?

Public folder and your "current folder" is located in different folders against different mailboxs.
Search in "Current folder" will only return the result of contacts in current folder, but search in Seach > Options > Search Folders > "Find Public folders" will get the result of contacts in All public folders by default.
If you want to get the both of public folders and the specify contacts folders, please use Advanced Find and browse the certain folder.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Outlook 2010 not display public folder/calendar

We have a calendar in a public folder which is no longer visible when navigating through the public folder list. User which have previously opened this calendar and added to my favorites are still accessing the calendar without issue. But no one else can
open the calendar. I've tried to manually enter the path in the open shared calendar dialog and not found. How can users be accessing the calendar from an old favorite but the calendar not be visible any longer? Everyone is using Outlook 2010.

Hi,
From the description, the calendar is no longer available (been deleted or something else) in the public folder. Logically, it's not possible to access the calendar.
For these users who still have access to the calendar, I'd like to confirm if they cached the public folder to local by enabling "Download Public Folder Favorites" under Account Settings. In this case, the users may access the calendar in the cached
Public Folder Favorites. To check if these users have the "Download Public Folder Favorites" enabled, please follow:
1. Click File > Account Settings > Account Settings.
2. Highlight the Exchange Account and click Change button.
3. Click More Settings button and switch to Advanced tab.
4. Check if the "Download Public Folder Favorites" option is enabled.
We can try unchecking the option to verify if this issue is due to the Public Folder Favorites cache.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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Outlook 2010: "Cannot open your default e-mail folders..."

When I open Outlook 2010 I receive the message: "Cannot open your default email folders. There is not enough memory to perform the operation.", after which the program closes. This is on a network running SBS 2003, with about 25 users, and I
am the only with this problem. System resources on the exchange server are fine, so I can only imagine a disk usage quota has been exceeded somewhere. Storage limits for my account looked fine. I've tried restarting exchange services, restarting
the server itself, restarting my desktop, etc etc, to no avail.
This specific problem just started yesterday, but I've been having memory issues for months now. Usually, the Send and Receive dialogue will tell me that there are not enough resources on the server, but mail comes and goes just fine. It's never
simply refused to let me open outlook before, like it is now.
I also tried logging in through another computer and using Outlook 2003, which actually let me open the program, but did not sync mail properly.
Also, we use cached exchange mode, so I tried creating a new ost file, but no dice.
Anyone know what the deal might be?

Hi,
I agree with Don’s guess of damaged PST file or MAPI profile. Analyzed your description(sync mail improperly on another computer and using cache mode), this problem might occur when your Outlook messaging profile includes a Microsoft Exchange account
that is configured to Use Cached Exchange Mode, and you have lots of cached public folders. Usually, this problem occurs when you exceed approximately 1,000 public folders, or a gigabyte of space is taken.
To prevent this problem, keep the number of cached public folders to fewer than 1,000. Or, reduce the number of folders until the error or errors stop occurring. If you are experiencing this problem, delete some public folder favorites by using the Outlook
client. In some cases, if you have too many favorites, you may be unable to delete the folders because the error occurs when you click the public folder favorites folder.
To delete the public folder favorites, follow these steps:
1.Download MFCMAPI from http://mfcmapi.codeplex.com.
2.Run MFCMAPI.exe.
3.On the Session menu, click Logon and Display Store Table.
4.If you are prompted for a profile, select your profile name, and then click OK.
5.In the top pane, locate the line that corresponds to your mailbox, and double-click it.
6.In the navigation pane (left-side pane), expand Root - Mailbox, and select the Shortcuts folder.
7.In the results pane (right-side pane), locate the PR_FOLDER_CHILD_COUNT properties. The value contains the number of public folder favorites.
8.In the navigation pane, right-click the Shortcuts folder, and then select Empty Items and Subfolders from Folder.
9.Keep the default options, and then click OK.
Good Luck.
Tony Chen
TechNet Community Support

Exchange 2013 with Outlook 2010 anywhere - Public Folders disappear from Outlook favourites

Hi,
we have a 3 server Exchange 2013 SP1 DAG published with Forefront TMG.
Outlook 2010 anywhere connection works fine (only anywhere connection is possible, there are no clients in the exchange server AD).
The users are adding public folders to their local Outlook favorites. In about 10% of the Outlook starts, those public folders are missing in the favorites. Local favorites folders are still there, public folders are connected.
After restarting the Outlook a few times, the favorites are back.
Deleting the outlook.xml brought no success, the favorites seem to be saved somewhere on the exchange server.
Outlook 2010 is up to date, all hotfixes are installed.
There are no related entries in servers or clients eventlogs, the logs of the TMG server are normal.
Does anyone have a simular behavior?
Thanks in advance!

Hi,
According to your description,it is clear that something got corrupted, but it is hard to say directly what caused it. However, there are a few troubleshooting steps to determine what caused it and you can also make a backup of your Favorite Folders list
so you can easily restore it when it still happens.
Pleaser refer to the following article:
Favorite Folders empty upon restart
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot
make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Hope this helps!
Thanks.
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Niko Cheng
TechNet Community Support

I am using Windiws 7, when ever I go to my outlook 2010 email I am constantly asked by iCloud for my password it is driving me crazy how do I fix it please.

How do I stop iCloud from constantly asking for my password when ever I open Outlook 2010 on my Windows 7

Dear Mr. Toad (my all-time favorite ride at Disneyland ;-) ..
Thanks so much for your detailed reply.. my netbook is in the bedroom, turned off.. I (so far) only use it in the evening, in the bedroom.. I've saved your response, and will try your suggestions, and let you know if they solve the problem I described. I really appreciate you taking the time to post such a detailed reply..
I can't answer your Thunderbird "configuration" questions, because I'm in the living room, using the crap Vista laptop, on which I plan to install Thunderbird, and then take Windoze Mail out in the street and drive over it a few times.. I'll get back to you one way or the other, and let you know if your instructions solved the problem, or not..
I don't understand why Thunderbird "out of the box", so to speak, simply doesn't forward HTML emails with embedded graphics, (like Outlook Excess, and Winblows Mail do).. without having to go through those steps. I personally HATE HTML email, but over the years, it's become more and more prevelant.. so it's a problem I must fix..
Thanks again..
Harv..

Outlook 2010 clients connected to Exchange but not updating

Hi, I am running a single Exchange 2013 server at CU6, with clients running Outlook 2010 with SP2.
Clients are connected to Exchange without a problem, but Outlook is not updating, even though clients are set to do a full send/receive every 2 minutes. Users are getting new email on their phones but it doesnt arrive in Outlook even after a full 2 minutes.
By disabling Cached mode, Outlook then updates correctly. Checking the Connection Status, I find only 1 connection to Exchange. Ran the Auto-configuration test, and it's clean. Ran tests at https://testconnectivity.microsoft.com/ and all was fine. I
would appreciate any assistance.
THANK YOU,
Mike
Regards, Mike

Hello,
From your description it sounds like there may be some corruption in the OST file (or maybe for some reason something else has the OST file locked). Some things to try:
Shutdown Outlook and make sure there are no Outlook.exe's running in task maanger. Once that's done try to rename the user's OST file. If you get an error saying the file is locked that's your issue. You should be able to figure out what
process has a lock on the OST file wiht either something like handles.exe or my personal favorite procmon.
If you can rename the OST file without issue then that would point me to an issue with the OST file. At that point I would try to create a new Outlook Profile in cached mode and recreate the OST file.
It also might be worth while installing the latest updates for Outlook 2010 if you haven't done so already (http://technet.microsoft.com/en-us/library/dn803988(v=office.14).aspx)

Errors all the time in Outlook 2010?

Hi,
For the past 2 days I cannot recieve or send emails at all on one of my laptops but on the other it does work fine. They both have the same set ups using MS Outlook 2010 but the other latop is on Windows 7 and this one is on windows 8.1 which does not work and I'm thinking it may have something to do with windows 8.1 which has happened over the past couple of days maybe an update or something that has caused the problems but I dont know what, the only thing I have been doing is resetting my equipment router/modem becuase I have been having speed issues with Infinity and I am waiting on BT to fix the issue, could it be that should I reset the equipment again and try outlook 2013? or also could it be something I have changed in the Home Hub 5 options?. sorry I really don't know what couold of happened?
I get this error when just pressing recieve mail:-
Operation Timed out POP server.
When I just try to test account I get:
POP3 Unknown error occured.
It started happening about 2 days ago. Does anyone know why this is going on? Thanks.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

MBR123 wrote:
I cannot understand whats going on because on the other Windows 7 laptop, just the same setup, same passwords, exactly all the same, works flawless but on my Laptop with windows 8.1 on it, won't work at all, none of my email addresses are receiving emails at all even using my usual Dual Band ac 900 dongle with BT Infinity won't have it either and I have also tried via ethernet cable, same problem, it just will not work! I have installed all updates to Office 2010, I have even updated to pro plus thinking 2010 might be the problem, not compatible with Widnows 8.1 but still the same annoying issue pops up!. Its driving me mad, I cannot solve the problem.
Will not work direct to the hub either
Now here's more to add to the mystery.
I have just unplugged the usb wi fi adaptor, after 10 days of use, and activated the atheros internal laptop wireless adaptor.
(It's a reasonably specced Windows 7 HP laptop)
Outlook 2013 now sends and receives, and with a much quicker response than the with the usb.
Not much consolation for your problem, perhaps. But it may be just a case of waiting.
It's one for the networking experts, I think.
There's been problems in the past connecting to the BBC homepage, which can go on for several days then just "goes away".

Save As Dialog Not Showing when opening pdf from Outlook 2010

Hi
I have recently had to change the default documents folder on a windows 7 machine (Right Click Documents, properties, include folder, set save location). Since this change, when opening an attached pdf document in outlook 2010 and viewing with adobe reader, if i click Save as from the file menu, no os dialog appears and therefore user cannot choose a place to save the document.
As a work around the user can right click the attachment save the docment to a location, once opened, ther save as dialog is usable.
I have uninstalled and re-installed reader to the laterst version, but with no luck.
Any ideas?
Jason Congerton

This looks like a new behavior of Outlook 2010 and isn't specific to PDFs. You will need to "save as" the document. There is a thread at Microsoft forums about this with some possible workarounds:
http://social.technet.microsoft.com/Forums/en-US/outlook/thread/927d678d-b55b-4732-93cb-f1 3ed1dacf96/

Can not open pdf file in Outlook 2010 - error opening document

when I click on the PDF file in the email (Outlook 2010), Adobe opens but it pops a window "There was an error opening this document. Access denied". If I save the document as a file, aka to the desktop, I can open it then.
Also also I click on the ok button in adobe, it posted a Runtime error! application has requested the RunTime to terminate it in an unusal way.
has anyone seen this issue. Desktop is using Windows XP, 4 gig ram, Adobe X verision 10.0.1

Did you try this? It worked for me.
http://www.darrenstraight.com/blog/2010/12/16/adobe-reader-x-there-was-an-error-opening-th is-document-access-denied/
Open up Adobe Reader X
On the Toolbar Menu go to Edit > Preferences
Go to the general tab under Categories.
Untick “Enable Protected Mode at Startup”
If asked if sure, click Yes and then Ok.
Now close Adobe Reader X and try opening the PDF again.

Cannot send email from Outlook 2010 without disabling iCloud Outlook Add-in

I have seen a few discussions on this but no answers. I have bought a new PC. Installed Outlook 2010 and iCloud latest version 3. All seems to work fine but emails go into the Outbox and dont get any further. If I remove the iCloud Outlook Add-in then I can send my emails but of course now cannot see my contacts nor my calendar! So it's one or the other and I'm currently going backwards and forwards between each. I have uninstalled and gone back to an earlier version 2 of iCloud with no success, same problem. I have uninstalled that and now reinstalled version 3. The problem remains. Can you advise on how to solve this please?

Then it has nothing to do with iCloud, contact Bell and if they can't help, Microsoft

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