Favorites Not Saved - Why?

I spent about three hours today saving some options for my new website and newsletter to look at side by side. When I finally went back to review them there wa nothing in favorites - what happened - Oh I WAS signed in. Very discouraging since this was my first use of the site. If I do it again I want to make sure this does not happen again. Thanks ahead of time.

For some reason it works as expected now. Maybe /resetnavpane did the trick anyway even though it at first
after the reset did not work. Not sure but for now the inboxes shows up at the top as I want to. If this changes again I'll post an update.
As Deva's said, this is depend on Outlook.xml. If Outlook load the XML failure, we would not receive the correct view. Creating a new Outlook profile would refresh all of files in a new profile, this is a way for troubleshooting and we don't
need to import all of PSTs.
Thanks.
Cheers,
Tony Chen
Forum Support
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