Fax and Answer machine issue

Now hat I have my HP6500A Plus connected the fax works great. However my answer machine will no take messages.

Hello A082692a,
First important question is, is it a real answering machine or something like a Voicemail service. With a real answering machine click HERE to see how to set up your fax and answering machine. Be awere of the fact that the message you record on your answering machine needs to be recording to several rules. But all this is explained on the page you can reach by clicking on the link above.
Voicemail service will most likely not work with the fax, but there are som e internet sites with thing you can try. A Google search on use a fax with voicemail will help.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

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Hi Johnmorris278,
Thanks for posting!
Sorry you're having problems with your new BT 8500 quad handsets. You'll find support at this link
If you're unable to sort it out with the steps on the link above your best bet would be to chat to product support. Their number is in the link above too.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Firstly no to virus on Time Capsule or Time Machine.. !
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ReiNocturna wrote:
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|
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OT

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I was wondering if anybody knows of any software that makes the difference between different rings. Basically, my phone line is set-up with two phone numbers on the same line, each number has its own diferent ring. I would like the answering machine to pick-up for one ring and my Mac/fax to pick up for the other ring. Is that possible?

Hello @BoltAction,
Welcome to the HP Forums!
I understand when you're receiving a fax, the answer machine comes on using the Officejet 8620. I will do my best to assist you! Let's check the fax settings on your printer to make sure everything is correct:
Do you have a distinctive ring pattern? If not, then make sure the ring pattern is set to All rings in the basic fax menu
Do you have a Voice mail on this line as well?
Please turn off error correction mode on your printer:
On the printer control panel, swipe the display to scroll to Setup , and then touch the Setup icon ( ).
Touch Fax Setup , and then touch Advanced Fax Setup.
Touch Error Correction mode to off
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I worked on behalf of HP.

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Welcome to the discussions!
All you probably really need to know is that +Apple does not support Time Machine backups to a drive attached to the USB port on the AirPort Extreme+ due to likely corruption issues. The odd thing about this issue is that problems won't necessarily occur immediately as most users who have had difficulties with this approach (including me) find that backups work OK...for a time.
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Message was edited by: Bob Timmons

Answer machine

Hello
Last August there was a huge thunder storm in this area and an electricity pylon was struck.
When I returned home from work my computer and answer machine did not work (although my home hub and telephone were ok ) and I assumed a power surge had killed them.
I replaced the computer and my broadband connection worked as it should however when I got around to replacing the answer machine the telephone worked but the answer machine would not record messages, I thought I had a faulty set so I exchanged it for another but with the same result.
I didn't get around to taking it back so last week I bought another answer machine but a different model and the same thing is happening, the phone works but it will not record messages. I took both sets to where I work, plugged them in and they both work perfectly.
I have contacted the BT fault line and was advised that there is nothing wrong with my phone line so I am at a loss at what to do next
Has anyone come across this before or has any ideas of what the problem might be and how I can fix it?
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xxx

Hi zara-p and welcome.
To be honest, most people I know who are BT customers have given up on answer machines. Have a look at this:-
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25504&s_intcid=con_se...
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AQ.
"Welcome to Royston Vasey - You'll never leave."

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Bug in smart call/ answering machine in Lp 1.28
Smart call have 2 bugs and one suggestion.
1. Sometimes smart call isnt work. After restart phone its works again. I test in some devices and all of them have this bug.
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Sorry for my bad english..my phone is z2 23,1.a.1.28

Contact Sony Xperia Support with your bug report .
http://support.sonymobile.com/global-en/contactUs/

Can send but can't receive faxes on HP Laserjet, on Mac 10.9 Mavericks with TAM answering machine

I have an iMac running OS 10.9 (Mavericks) and an HP Laserjet Professional M1212nf MFP all-in-one print/scan/fax machine connected by USB. I have a telephone system with answering machine connected.
I can send out faxes from the HP and from the Mac (using Fax pdf). What I can't do is receive faxes on the HP (I know that the Mac cannot receive faxes with this machine). I've tried every combination of settings to no avail even disconnecting the phone/answering machine to no avail.
Any ideas what settings I need?
This question was solved.
View Solution.

Hi ChuckStewart,
This is certainly a head scratcher! I have found some additional information, from the following link Using an HP Fax Product with a Telephone Answering Machine (TAM).
I found this blurb interesting, When recording the outgoing message on your TAM, the voice portion should be at least 10 seconds long, but no longer than 20 seconds . Record 5 to 7 seconds of silence at the end of the voice portion of your outgoing message (total outgoing message length would be your voice message plus the additional 5 to 7 seconds of recorded silence ).
I wonder if you might find something helpful in the document.
Please let me know. thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Fax and Answer machine issue

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