Fax and phone interference

The fax test says "not using cord supplied with printer,"  but I am using that cord as directed.  
Problem--incoming phone calls are triggering the fax signal, and we can't hear the voice when we pick up after two rings.   How to separate the voice calls and the fax trigger?
Thanks!

Hi @Daadjim , and welcome to the HP Forums!
I understand you're having issues with your fax cable. I would like to help!
I have a couple of questions before we start:
Are you using an analog line, or a VoIP phone line?
Who is your phone provider?
Is the fax cable plugged direct to a wall jack, or into a modem or router?
I would recommend removing the fax cable, and starting with a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then suggest updating your firmware:
HP Officejet Pro 8610/8615 Firmware Update
After the update, reconnect your fax line.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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