Fax and Scan Issues

Have a new 7520 All-in-one. Tried to fax to 2 numbers. Operation seemed normal but after many rings I got a "No Answer" message and printout. Both numbers swear their faxes are on.
I then tried to set up a .pdf. I scanned the document and selected "email." I got the email from HP's eprint center referencing the "attached document" but there was no attachment.
Now I wonder if there's something wrong with my printer. Help

UUse the Settings app.
SEttings > Mail, Comtwct, Calendars > New Account > tap on the type of the email account you have or select other if the choices don't apply > enter the requested information that you received from your email provider.

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Cannot make Canon PIXMA MX922 fax to work with "Windows Fax And Scan" on Windows 7, 8.1

I have Canon PIXMA MX922 multifunction printer installed wireless on iMac OS X Mavericks. It works great but there is no fax drivers for Mac. I have Windows 7 and Windows 8.1 installed on Parallel Desktop. I am able to print and scan on these machines. I can scan using "Windows Fax and Scan" and other programs including My Image Gardens but no luck with faxing. I can send faxes using print function and chosing a Cannon MX920 series fax driver. The problem is to recieve faxes. I've connected MX922 wireless and wired with no help.
Does anyone have the same problem? Any ideas?

Hi Anton,
thank you for your advice.
In case this is going to fix itself in 25 hours I will check for the issue then. I'm gonna let you know whether the issues has disappeared.
But it sounds to me a little bit, like you have been expecting that behaviour? Have you? Especially within a Lab it is very confusing to have test clients which appear fully functional 25 hours after the setup has been succeeded.
I've followed your annotation and posted the log files on the Connect portal.
Thx
Peter

Windows fax and scan printing

When printing from winnows fax and scan ( windows pro), I can not get the pages option to work. If I rec a 5 page fax and only want one of the pages I have to print them all. I have looked for a setting to check off or unchecked but have had no luck in finding one. Can anyone help?
Thanks
Derek

- try to update fax & scan ( via windows update )
- *click control panel > un-install/change a program > turn windows fetures on or off > uncheck fax & scan > restart your computer > then check the fax & scan again > check if issue persists.
* make sure you back-up your current settings & files, after re-installing fax & scan, settings & files may be lost.

Windows fax and scan disconnects prematurely then redials

windows fax and scan disconnects prematurely then redials to SOME but not all of my contacts
SO I have been using the dependable Canon FAX software through my MX860, same MS Contacts address book, same win8.1-64 fickle OS

Hi,
We can try to update the driver for your scan and fax and meanwhile, we can contact the manufacturer to update the firmware of your device.
Also try to repair the Fax and scan components by turn off and turn on in Turn windows features on and off:
If the issue persists, please help to upload the event log here for further research.
Kate Li
TechNet Community Support

Fax and scan not showing network contacts

Was bumped from the office Q/A forum
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/fax-and-scan-not-showing-network-contacts/4bf79dbd-a2cc-4a96-a8cd-bbdb01746a5c
Just going to jump right to it, let me get the picture painted
windows 7 x32 office 2010 (also tested on office 2013
shared contact book from a networked pc
I open the fax and scan click to and/or contact buttons the shared contacts show up just fine
setup and activate an email account Imap/POP
repeat the process and only the outlook contacts show up
remove the email profile and the contact are back
all pc are domained
i have 5 other pc that don't have this issues
4 win7 x64 offices 2013
1 win7 x32 office 2013 (hosting the address contacts)
From what I can find most are having the opposite outcome that the outlook contacts are not showing up.

Hi Sean,
As per the description, I understand that a shared contact book cannot show in Windows Fax and Scan. There is not so much we can do on Office side, I'd suggest you check on Windows client side.
This is the forum to discuss questions and feedback for Microsoft Office client. I would suggest you to post in the forum of
Windows 7 as Windows Fax and Scan is a Windows feature:
https://social.technet.microsoft.com/Forums/windows/en-US/home?category=w7itpro
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

How do I fax and scan

I use my printer for copy and print work. How do I fax and scan?

Hi there @1coolred
Welcome to the forums
You will need to download and install the full feature driver and software in order to scan with your Officejet J4540 from the HP software. Here is the direct link for you to download the driver:
HP Officejet Full Feature Software and Driver
Once the software is installed, open it from your desktop and you will see scan options.
Here are some links to help you scan and fax:
How to Scan: Windows 8
How to Fax
Good luck, I hope this post was informational
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

"Could not complete scan" error when using Windows Fax and Scan

"Could not complete scan" error when using Windows Fax and Scan with a HP OfficeJet Pro 8600 Plus All-In-One network printer.
Printing is fine.
When using the HP Scan application, get the error "Scanner communication cannot be established".
When scanning from the printer itself it fails with the same message. In addition the printer panel displays the error:
"The scan could not be completed due to one or more of the following issues:
Connection to the computer is lost
The scanner is in use
OCR application is not installed"
My PC is a HP Compaq Pro 6300 SFF 64bit, with ethernet cable to the router and ethernet cable to the printer
Originally ran Windows 8.0; recently upgraded to Windows 8.1.
Older separate Netgear router and modem was replaced with a newer Netgear Router/Modem, but both experienced the same problem.
There was no problem with the original Windows 8.0 configuration and only after upgrading to 8.1 did the problem emerge.
On my home netowrk I have an HP ProBook 6550b running Windows 7 sp1 that uses wireless to get to the Router, and it has no problem with scanning.
I have followed the recommendations of a number of articles relating to this issue (including: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02915410&product=4323659#N94), but there has been no change in behaviour.
The printer has a static IP address;
Power settings have been adjusted to Never for Turn off Hard Disk; Sleep and Hybrid Sleep.
Scanning has been tested with all firewalls and antivirus turned off and in Selective Startup.
The printer has been plugged directly into the power socket.
With all these settings the Windows 8.1 cannot scan while the Windows 7 laptop with wireless to the router has no problems.
Appreciate any insights into this problem.
I can only surmise that the problem is a compatibility problem between the 8600 Printer and Windows 8.1.
Any ideas?
regards,
Motorbike

You can determine if there is compatiblity between the printer and PC by checking the Windows 8.1 hardware compatibility list. I have done that and it is shown to be fully compatible. If the driver you installed before was only the basic driver,it would explain the lack of scan and copy functionality.
Download and install the Windows 8.1 full feature driver and software on the HP Compaq Pro 6300 SFF 64bit PC .
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-4&cc=us&dlc=en&lc=en...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Hp deskjet all in one J610 fax and scan setup

Cannot find how to set up fax and scan for this printer.
Thanks: Susan

Hello naturelover46, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing setup issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Cannot send/receive Fax through Windows Fax and Scan

Having a problem with Windows Fax and Scan on Small Business Server 2011 Standard SP1. When I call the fax number, I can see the line ringing in the Fax Status Monitor, but it errors out with "The incoming call cannot be answered as a fax
call". I've also tried sending and receive an error: "No dial tone was detected" I've connected a regular phone to the line and placed an outside call and received a call from an outside line. No errors are logged in Event
Viewer, but If I check the Server Roles, Fax Server shows Event ID 32092, 32032 and 32031
Troubleshooting so far has consisted of:
Restarting Fax service
Removing/Readding the Fax Account in Windows Fax and Scan
Checked Print Spooler and Fax queue for held documents to clear (none)
Uninstalled/reinstalled the fax modem in Device Manager
Run Windows Update(several security updates pending)
Checked the DeviceToMonitor key in HKCU to HKLM\Software\Microsoft\Fax\UserInfo matches the DeviceName key in HKLM\SOFTWARE\Microsoft\Fax (at one point it did not match)
Removing/Readding the Fax Role. In the process, also removing registry keys: HKLM_SOFTWARE_MICROSOFT_FAX, HKCU_Software_Microsoft_Fax, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_CountryList, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_Locations.
At one point or another, I have already reviewed the following links:
http://social.technet.microsoft.com/Forums/en-US/9dfec81d-8223-47fd-a208-c27521d414a9/sbs2008-cannot-configure-or-start-fax-service?forum=smallbusinessserver
http://social.technet.microsoft.com/Forums/en-US/winserverprint/thread/73394a76-4dab-4f6b-abaf-b794c57a750c/
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/in-windows-fax-and-scan-i-cannot-get-the-fax/219a1468-7214-4b7a-9205-c67131f6f08d
http://social.technet.microsoft.com/Forums/windowsserver/en-US/773a35b3-52b1-4aff-be75-55386fd5d5b2/server-2003-fax-service-unable-to-receive-faxes-the-incoming-call-cannot-be-answered-as-a-fax-call?forum=winserverprint
http://social.technet.microsoft.com/Forums/windowsserver/en-US/73394a76-4dab-4f6b-abaf-b794c57a750c/cannot-add-a-fax-account-in-windows-server-2008-r2-enterprise?forum=winserverprint
Please let me know if anyone has any other suggestions.

Hi billats,
Regarding to Event ID 32092, 32032 and 32031, please refer to the following articles.
Event ID 32092 — Received Fax Status
Event
ID: 32092 Source: Microsoft Fax
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft
does not guarantee the accuracy of this information.
Event ID 32032 — Sent Fax Status
Event ID 32031 — Sent Fax Status
On current situation, please refer to the following steps to troubleshoot. Then check if can find more clues
and help us to solve this issue.
Please verify if the incoming fax can be received from other fax machines.
For modem, please temporarily reduced the speed to 4800bps for the Fax software.
Please increase the
Rings before answering value for the fax device to 2 rings in Shared Fax Service Manager.
Just for a test. Would you replace the old modem with a new one? Then monitor the result.
Hope this helps.
Best regards,
Justin Gu

How can i customise faxes and 'scan to email' messages?

Hi, I have an OfficeJet 5740, and it works very well, but I'd like to ask how may I customise my faxes, for example adding a logo to the top of the fax, and customising 'scan to email' messages, again with a logo or changing in the email's subject heading, so that recipients can see specifically who the scans are from, rather than from HP (or [email protected]).
They needn't be customised with a different message everytime, just our company logo/name to make it clear who faxes and scans are coming from.
Thanks,
Sophia

Hi Sophia,
Do you refer to faxing or scanning? the issue description somehow confusing.
If you refer to scanning by the Scan to Email app, such customization cannot be done with the HP Scan to Email app but it only meant to allow basic scanning, you cannot even change any settings for a such as you may find listed within the 'How do I change scan settings like size, color, and resolution?' section below:
http://support.hp.com/us-en/product/HP-Officejet-5700-e-All-in-One-Printer-series/6617253/model/6617...
Scanning with the Scan to Email app will always result a mail from HP with a standard template which cannot be changed.
To customize your email you will need to scan from your PC using the HP Software and customize your email accordingly.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Fax and scan problem with Acrobat Reader DC

My Acrobat Reader just updated to the new Reader DC program, and now I cannot send any faxes that contain any PDF documents using the Windows Fax and Scan program . Has anyone else seen this problem?

Hi Pascal,
In case is you have not created the back for them before installing Adobe Acrobat Reader DC you won't be able to get them back.
Regards,
Aadesh

Fax and Scan on Server 2008 Terminal Server

Summary: Fax and Scan does not appear in the start menu on a terminal server with desktop experience installed. Any ideas why?
I am running Windows Server 2008 Enterprise as terminal server for about a dozen users. I would like to enable them to use the fax server capability of our Windows SBS 2003 server. From what I can tell, they can access the fax server using the Fax and Scan software on server 2008. All of the documentation I've read says that when I enable the "Windows Desktop Experience" feature on Server 2008, the Fax and Scan software should appear in the Start Menu. It's not there. I have un-installed and re-installed Desktop Experience, but still no Fax and Scan. From what I can see in the documentation, I don't need to install the fax server role to get the software, just the desktop experience feature.
Is is possible that fax and scan and/or other features of desktop experience are disabled when terminal services are enabled? Is there something else I'm missing?
Thanks,
Lee

Hi,
According to your description, I suspect that you may misunderstand “Desktop Experience” and “Windows Fax and Scan”.
Based on my research, if you want to use Fax and Scan services on Windows Server 2008, you should install the Fax Server role from Server Manager first.(For instructions, see Install the Fax Server Role. http://technet.microsoft.com/en-us/library/cc771198.aspx)
After you installing the Fax Server Role, the Windows Fax and Scan item will appear in the Start Menu(Start\All Programs\Windows Fax and Scan).
The Desktop Experience includes most of applications and features that are provided in the Windows Vista. Users who are using computers running Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, and Windows Server 2008 can send a fax using the Windows Fax and Scan feature—either using a fax device attached locally or a fax server. To access this feature on Windows Server 2008, you must install Desktop Experience, which is available from Server Manager.
You may refer to the following the steps to install Desktop Experience:
1. Open Server Manager: click Start, point to Administrative Tools, and click Server Manager.
2. In the Features Summary section, click Add features.
3. Select the Desktop Experience check box, and then click Next. and then click Install
Hope this is helpful.
Nick Gu - MSFT

Windows Fax and Scan

Hi, My Computer is a Lenovo G50 (windows 8.1) and my Printer/Scanner is a HP Deskjet F4580 (F4580) All – in – one Series. The deskjet is connected wirelessly to my computer and prints documents OK but will not scan documents using ‘Windows Fax and Scan’. With my old computer I was able to scan documents. Can anyone help.

Hi canalboat211,
See if this video helps at all.
Regards,
Dave

Windows Fax and Scan, can we label incoming faxes?

Hi all,
We are using Windows Fax and Scan in our small business and it works great EXCEPT that I cannot figure out
how to add a description to received faxes to make them easier to access later
We can do this with outgoing faxes, but cannot see where to do this with incoming faxes
any thoughts?

Hi Chry,
No, there is no method to add the description for the received fax. You only add the flag "mark as read /mark as unread".
I could read the subject to know the synopsis. Furthermore, the Preview pane also could let you read the first page of the fax.
Click View-> Preview(marked), Add/Remove columns-> choose "Subject" to displayed columns -> OK.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Does AirPort Express support fax and scanning?

From the AirPort information on the Apple website there does not appear to be any reference to support for multifunction wi-fi printers and specifically fax and scanning across a network. I see one image of the AirPort Express device that appears to have a phone line connected and that's all.

The USB port on the AirPort routers will only support a compatible printer.
So, if you have a compatible All-in-One device connected to the USB port on any of the AirPort routers, only the print function will work.
If you need to fax, copy, scan, perform maintenance, etc., you will need to connect the AIO device directly to your computer.

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