FAX button not working on HP Connect site for HP Officejet All-in-One 4630

I can send a fax using the printer, but cannot send a fax from the computer using the HP Connect page. It was working before. I can use fax set up wizard, manage fax settings but not send a fax button. It stopped working all of a sudden. EHW

Hi EHW,
Welcome back to the HP Support Forums! I see you are able to send a fax from the front panel of your HP Officejet 4630, but when you attempt to use the HP Printer Assistant to send a fax the fax option is now greyed out.
I would first like you to make sure the printer's Firmware is up to date, please click on the link below to get started:
HP Officejet 4630 e-All-in-One Printer series Firmware Update
Once you have updated the Firmware, try and open up the HP Printer Assistant, are you now able to choose the Fax option?
If not, continue here and run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Are you able to fax from the HP Printer Assistant, if you still have problems leave me with the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. Have you made any changes or updates to the computer?
Please let me know the results, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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