Fax component has been damaged

Question

I used the fax on 23 Jan 14 - no problems.  I go to use it today and get a message saying i cant fax so i try to do a fax test and i get a message: 
The printer's fax component has become damaged and cannot perform the fax test.  
Printer less than 2 months old and only been installed for 3 weeks!!
Please help.

Answer 1

Hi @cockles13884,
Welcome to the HP Support Forums! I see your HP Officejet 6830 is having some fax issues, when you run the fax test it tells you 'The printer's fax component has become damaged and cannot perform the fax test.'
I would like you to perform a Hard Reset on the printer:
1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
5. Plug the power cord into the back of the printer.
6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.
If after the hard reset you are still unable to Fax, I suggest contacting our technical support at 800-474-6836 as the printer would still be in warranty. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assis​t.html
Thanks,
HevnLgh
I work on behalf of HP
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