Fax does not work on hp officejet pro 8600

I have an hhp officejet pro 8600. I purchased aofficemax essentials kit for wireless network.THE WIRELESS IS 802.3
iT SHOWS THENETWORK AS READY AND THE ACTIVE CONNECTION AS WIRELESS It will dial the # but will not scan the documents!

Hi ipv4,
I like your handle and I'd like to help you. Can you answer some questions?
What is the Model # for your printer? An example would be N911a.
What are the results when you run the Fax Test?
Can you give me the steps you take to send the fax (be as detailed as possible)?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

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This is what I've tried already to get the scan feature to operate (both HP scan and Windows scan state they cannot find my 8600):
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2) tried HP doctor several times
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Welcome to the forums Gizmo2!
I noticed the issue you are having with scanning on your Windows system. These are my suggestions.
I would like for you to:
Make a couple of copies from the printer itself, this tests the hardware. There possibly could be an issue with the copier when is used to scan.
If the copies work fine, try opening up Microsoft Paint on your Windows PC and try scanning from there.
Run the HP Print and Scan Doctor and send me a screen shot or the details of any errors the tool picks up.
Try an alternate connection. Example, if you have your printer connected wireless right now, try ethernet or USB as a connection.
Try a Clean Boot and try scanning from the printer software on your desktop when the PC restarts.
Please respond with the results and which OS you are running if the problem continues!
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Cheetah12 wrote:
Hello wingcheck,
Welcome to the HP Forums!
I understand you're receiving a problem printing a custom envelope size (6x9). You did state that you installed a Deskjet 450, but it doesn't come with a portrait option. I will do my best to assist you!
First, I need to find out your operating system on your computer? Windows or Mac?
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Hi
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Cheers

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<text removed for privacy>

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Message was edited by: Changren Yong
The audio and video chat portions of iChat work fine.

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EtreCheck version: 2.2 (132)
Report generated 4/25/15, 6:41 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
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    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1067 MHz ok
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    Wireless: en1: 802.11 a/b/g/n
    Battery: Health = Normal - Cycle count = 294 - SN = W0034Q2LHBX0A
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        Color LCD 1440 x 900
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System Software: ℹ️
    OS X 10.10.3 (14D136) - Time since boot: 0:30:7
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    Hitachi HTS545032B9SA02 disk1 : (320.07 GB)
        EFI (disk1s1) <not mounted> : 210 MB
        HDD (disk1s2) /Volumes/HDD : 319.73 GB (177.27 GB free)
    INTEL SSDSC2BW240A4 disk0 : (240.06 GB)
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        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
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            Core Storage: disk0s2 239.20 GB Online
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    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Internal Memory Card Reader
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
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        /Applications/TechTool Pro 7.app
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Startup Items: ℹ️
    HWNetMgr: Path: /Library/StartupItems/HWNetMgr
    HWPortDetect: Path: /Library/StartupItems/HWPortDetect
    Jaksta: Path: /Library/StartupItems/Jaksta
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    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
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User Login Items: ℹ️
    My Swisscom Assistant Repair    Application Hidden (/Applications/Swisscom/My Swisscom Assistant.app/Contents/Applications/My Swisscom Assistant Repair.app)
    Bartender    Application (/Applications/Bartender.app)
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    Dropbox    Application (/Applications/Dropbox.app)
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    QuickTime Plugin: Version: 7.7.3
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
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    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
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Safari Extensions: ℹ️
    1Password
    Buffer
    WhatFont
    Evernote Web Clipper
    Turn Off the Lights
Audio Plug-ins: ℹ️
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3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Hazel [Click for support]
    Java [Click for support]
    Perian [Click for support]
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    Alien Resurrection-1.ttf: /Users/[redacted]/Library/Fonts/Alien Resurrection-1.ttf
    Alien Resurrection-2.ttf: /Users/[redacted]/Library/Fonts/Alien Resurrection-2.ttf
    Alien Resurrection.ttf: /Library/Fonts/Alien Resurrection.ttf
    Alien Resurrection.ttf: /Users/[redacted]/Library/Fonts/Alien Resurrection.ttf
    Shaun Of The Dead.ttf: /Users/[redacted]/Library/Fonts/Shaun Of The Dead.ttf
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: ON
    Auto backup: YES
    Volumes being backed up:
        SSD: Disk size: 238.83 GB Disk used: 112.07 GB
    Destinations:
        Cristobals TC data [Network]
        Total size: 2.00 TB
        Total number of backups: 87
        Oldest backup: 2013-09-18 10:32:44 +0000
        Last backup: 2015-04-25 10:56:09 +0000
        Size of backup disk: Excellent
            Backup size 2.00 TB > (Disk size 238.83 GB X 3)
Top Processes by CPU: ℹ️
        10%    mdworker(5)
        10%    com.apple.WebKit.WebContent(4)
         6%    NetAuthSysAgent
         4%    Dropbox(2)
         4%    WindowServer
Top Processes by Memory: ℹ️
    532 MB    com.apple.WebKit.WebContent(4)
    456 MB    kernel_task
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    147 MB    Skype
    131 MB    TweetDeck
Virtual Memory Information: ℹ️
    63 MB    Free RAM
    3.81 GB    Used RAM
    0 B    Swap Used
Diagnostics Information: ℹ️
    Apr 25, 2015, 06:10:24 PM    Self test - passed
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The Logic Board is the Main system board. In the Windows world better known as the Motherboard. Except with Apple Mac computers the CPU and the GPU are Soldered to the logic board and if it is a Retina screen model the RAM is also Soldered to it.
So replacing the Logic board is like replacing the compete system and costs accordingly.
But there isn't much else you can do if you can't get that switch unstuck. Or just go without sound from the built in speakers. They aren't that good anyway.

Fax does not work on hp officejet pro 8600

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