Fax list empty (internal modem gone)

The fax list on my imac is empty. I can still receive faxes manually but it won't automatically answer them.
The main problem about the fax list being empty though is that i need to share the fax modem to my pc but of course it no longer appears when i login to the imac from windows (\\imac).
Does anyone know how to put the modem back on the fax list???
Thanks
Andy

Doublecheck your settings in Sys Prefs | Sharing | Services and be sure your printer sharing is still enabled. Also check Sys Prefs | Print & Fax | Sharing, and be sure the "Let others FAX thru this computer" checkbox is still checked. And of course, make sure the Sys Prefs | Print & Fax | Faxing's "receive faxes on this computer" checkbox is still checked.
If still no joy, no guarantees that this will work, but I would try reapplying the 10.4.10 or 10.4.11 (wherever you were) COMBO update (not the incremental update) if I were you. Run Disk Utility's verify disk before you start and repair Permissions before and after. Then, reconfigure your fax stuff in Sys Prefs and recheck all the stuff in the previous paragraph. And lastly, launch a program like Print Preview and try sending a fax somewhere.
I haven't browsed through this web site recently, but know they have some stuff about sharing printers between Macs and Wintels in both directions, so might want to browse around there.

Similar Messages

Unable to fax or ad internal modem in tiger 10.4.8

I am attempting to use my fax for the first time in about a year. I go through the steps to set up the internal modem, but it doesn't show up in the "Network Port Configurations" tab under Network in system preferences. Furthermore, when attempting to add a 'fax" in the printer dialogue, there is nothing to select.
Is there a way to reinstall the modem? It seems as if it has gone missing... I have tried several tricks outlined here to make it 're-appear' but they are not working for me. Anyone have any suggestions?

Well, not professing to be an "expert" in this area, I would, nevertheless, be of the mindset that if System Profiler doesn't see your modem, then, as you have postulated earlier, you may have a bad internal connection to the modem board, or the modem is toast.
If you take your computer in to Apple and they diagnose it as a faulty modem board, FWIW, http://hardcoremac.stores.yahoo.net/modems.html offers some used internal modems for a couple of different old-school Macs (like mine). A google search on "internal modem" and whatever the style/model of your computer is, should turn up additional sources for internal modems for your computer, should that be the case.
HTH
(if this solves your problem, or is actually helpful towards arriving at a solution to your problem, please consider marking this reply as "helpful" or "solved" in order to award points. This is in addition to (if applicable) marking this question as "answered")

Faxing problems with internal modem in iBook

I have been trying to use Apples built in faxing capabilities. I use a cable connection over wireless airport to connect to the internet. Through reading in these forums I found out that you need to be hooked up through a phone line to fax—makes sense.
I am trying to do that now but encountering problems. Here's what's happening—can anyone help me out?
-faxing from Microsoft Word using "fax pdf".
-My I book G4 is connected to a phone line and connected to my wireless network via airport.
-computer appears to send fax successfully from the application but doesn't actually fax.
-i check it in the fax list, double click my internal modem window and it opens the job window for the modem. My job is still there, holding. When I click "resume" I hear a dial tone and it appears to try to be faxing. But suddenly a busy signal gets in the way and it puts the fax on hold. This keeps happening over and over again.
-I realize that maybe the line I'm faxing to is busy, but I'm also wondering if it has anything to do with my modem not being set up correctly. when I go into system preferences>network>network status there is a red icon next to internal modem and it says "Internal Modem is not set up".
My question is--how to I get my internal modem to be "set up"? In the old days I used to have my dial up info in there in TCP/IP but I don't have that service anymore. I was under the impression that you could fax just using the laptop's internal modem hooked up to a phone line and you didn't need any provider service..is this true or not?
In the "printing and faxing" system preferences window I have my phone number in there.
Can anyone help me figure this out? I'm not sure if I need any information in the internal modem set up panel and what that would be. Can't I just fax by simply having a phone line and a phone #?
Thanks!
iBook G4 PowerBook6,5 Mac OS X (10.4.3) 1.33GHZ, 256MB memory
iBook G4 PowerBook6,5 Mac OS X (10.4.3) 1.33GHZ, 256MB memory

ebonyhack, Welcome to the discussion area!
Have you tried disabling the option to wait for dial tone?
You may have to add some commas (',') to the front of your ISP's phone number to delay the dialing. A comma causes a delay of 1 second.

Faxing using internal modem

I just bought and installed an internal modem. I can see it in More Info/Modem information.
My Fax List shows "internal Modem."
But when I try to use the darned thing, it won't send. Sometimes it says "Fax held until 12:35pm" or such, or it says, "Fax cannot be sent."
(Phone line is working)
When I look at "Show Info" from Fax List, It says "Internal Modem," but "Host" and Driver Version are blank.
Here what I see in Modem Information:
Modem Model: Spring
Firmware Version: APPLE VERSION 0007, 7/31/2000
Country: 22 (United States, Canada, Guam, Hong Kong, India, Latin America, Philippines, Thailand)
Driver: com.apple.driver.AppleSCCSerial (v1.2.6)
Interface Type: Serial
SKU Name: UCJ
Modulation: V.90
Hardware Version: 6.0F
I'd love to be able to fax from my G4.
How the heck do I set it up and send a fax?

From my mac help topics (after hours of web searching...):
Try this solution:
1. system preferences>network>internal modem>ppp>ppp options>DISABLE this option:"Disconnect if idle for....minutes"
2. system preferences>network>internal modem>modem: if the chosen option is "apple...56k modem (v.92) CHANGE it to (v.90) from the pop-up menu.
May be you'll need to restart your mac.
on my Mac it WORKS!
(G4 Dual "mirror", 10.4.11, built-in apple internal modem, Internet connection with external cable modem, phone connection - digital)

Fax working but status no longer visible in "Internal Modem Completed"

Up until August 1st when I sent a fax via Print-Fax Pdf the state would be listed as "Finished" or "Cancelled" in the list under Internal Modem, Show Jobs. Since then, maybe due to an update, the state cloumn is blank so I don't know if the fax went through. I tested it by sending a fax to myself and it is working but I want my list back.
powerbook 15" Mac OS X (10.4.7)

MOre information:
I get an error in the Active Fax window. It says pstopdffilter / psrocupsraster failed with error number -31000.
A search on Google for this finds no answers for this problem printing or scanning.

Network Status Internal Modem not set up to Fax on PB G4 High Res

What do I need to do to set up the Internal Modem to Fax. I connect to the internet only using Airport & cable ethernet. In System Preferences > Network > Show > Network Status Airport is on top of list. Internal Modem is the only other item shown; It says Internal Modem is not set-up. I do understand that it is impossible to send a fax via Airport. But what does setting up the modem mean since I do not have or use a Dial-up internet connection. Configure button takes me to PPP, TCP/IP, Proxies, and Modem. Under the modem button I have chosen Apple Internal 56k Modem v.92 this is the only option I can choose. What can I do. I have both the Fax status and Modem status in the menu bar both stay at idle while tring to send a fax. Can anyone help?
Thanks Axlan
PowerBook G4 15' High Res Mac OS X (10.4.5) RAM 2GB, HD 100GB (7200rpm)

Sooo, what happens if you goto...
http://localhost:631/jobs
In your Browser?
I'm not certain, but I think AJ trashes those spool files.
Might have a look here...
http://safari.oreilly.com/0321335473/ch12lev1sec8

Fax: sending using system 10.5.8 via internal modem

I have an iMac PPC G5 with internal modem and wireless mouse and keyboard using system 10.5.8. I have wireless internet service and also have a telephone line connected to the computer. I have attempted to fax a Word document, in doing so have gone to pdf fax via the printer and have had no success sending. When I open Fax Queue it shows that Bluetooth is printing the fax and is waiting for the modem to become available which it never does. I have unplugged my wireless connection to the internet to see if that made a difference but is no different from being connected.

Well, your printer and modem profile look exactly the same as mine, and faxing works for me.
The line in your Bluetooth profile URI: fax://dev/cu.Bluetooth-Modem interests me, though. In your other thread, you mentioned that when you try to fax through the internal modem you get a message about "waiting for Bluetooth" or some such. I don't know enough about Bluetooth (my Mac doesn't have it) to know if that's what's causing the problem. But it seems plausible that there's some sort of interference. My only suggestion for now is to try disabling Bluetooth (borrow a wired keyboard and mouse if you don't have your own) and see if the problem persists.
If disabling Bluetooth fixes it, perhaps a crosspost in the Bluetooth forum might attract some responses from some more knowledgeable people on how to permanently fix it.

Faxing with Internal Modem - Mac Mini and DSL

I have a first generation Mac Mini with an internal modem, and am trying for the first time to send a fax. I believe I've configured the faxing feature correctly through the print/fax preferences. I have DSL connected through ethernet. When I send the fax, it shows in the menu that it is dialing (but no sound), and then on the status window, it says it's on hold. It then redials in another 6 minutes or so and then same thing happens again--on hold. Eventually after several tries it disappears from the status window, and there's no indication that the task was completed.
What I'm wondering is, is it actually possible to fax using DSL? I called my ISP (Earthlink) who said I needed an external fax machine, that I couldn't fax with in internal modem. This led me to believe he had no idea what I was talking about. He referred me to Apple. I called but they are closed.
I'm trying to fax to a governmental office, so perhaps they are closed to, and that's why it isn't going through?
Or do I need to be doing something differently.
Help is appreciated.
Thanks,
Esther

Hi Esther Le Sieur: Unfortunately you can't fax through DSL. If you do have an internal modem you can certainly use that. You will need to use a regular phone line from the modem to a regular dial-tone jack. Depending on how your DSL is installed, you may have access to a regular dial-tone jack at or near where your DSL is connected.
Good Luck
Stedman

Apple Internal Modem not accesible maybe not present?

Previously functioning internal modem used for faxing not visible as a choice in the print center. Under the Apple Menu, About This Mac, Modems shows "no information found"? Fax-STF shows "communicating" ? What is my problem. Is the internal modem gone or somehow not activated.
Frustrated in NV,
Bill

OK, I looked on the Apple website at the specs for the MacBook Pro, and they do not come with an internal modem, nor is it an option. So I have no idea how you faxed before, but you must be mistaken. Perhaps you did an eFax? To fax, you must use a modem connected to a phone line. Your post is very confusing, to say the least. There is no internal modem for either of these models. I have the external USB modem, which is also what is recommended for the MacBook Pro.

Faxing to a Bonjour modem from the command line

I am trying to send a fax through an internal modem (on a G5 iMac) shared through Bonjour. I want to be able to use the command line (Terminal). The "fax" command works from the G5 iMac. But I can't seem to be able to fax from other computers sharing this modem.
I have tried to play with the fax, efax, lp, and lpr commands but can't seem to be able to get it right. How do I specify the modem in the command line for efax? Where is it under /dev?
When I use lp, I can't seem to be able to specify the phone number to dial, though the file is spooled correctly to the modem. The "-o phone=<number>" option did not work.
Can anyone help?

Okay, so I finally figured it out. It can be done using lp command but instead of specifying the shared modem (fax) as a shared device with its host name (e.g. "Internal Modem @ Mac_name" which converts to "Internalmodem___Macname" on the command line), one has to do it as this:
lp -d Internal_Modem -h Mac_name.local -o phone=<number> fileToFax
This way any older mac on the network can be a fax server and one can dispense with the problematic USB modems from Apple. The command can be passed to the Terminal by AppleScript using "do shell script 'lp...'"
I am using PDFpen in my paperless office and since it is scriptable, I can fax right from the application using this command thru AppleScript.
Hope this helps someone.

How To Get Internal Modem Set Up in the Fax List - G4 AGP

Recently installed OS 10.4.8 on my friend's upgraded G4 AGP (Sawtooth). Tried to set up his Mac's internal modem for faxing (no internet connection, he has cable modem for that). Got the fax set up to receive without problem. Tested it and it acknowledges incoming calls and will pick up and log the fax.
The problem is in setting up to send a fax. Although the internal modem shows up in the Apple Profiler and works to receive faxes, it just won't show up in the Fax List under the Printer Setup Utility and therefore isn't selectable under PDF on the Print window to allow sending a fax.
I've searched Mac Help in vain. The set up of modems isn't really addressed. What am I missing? On my MDD G4, once I had the modem installed and set up to receive, it just showed up in the Fax List. I didn't have to do anything else.
Any suggestions would be appreciated.
Thanks,
Carl B.

So, when you go in to System Preferences > Print & Fax > Set Up fax Modem ..., Internal Modem is NOT showing up in Fax List?
Does Internal Modem.app exist in /Users/{shortUserName}/Library/Printers/?

Recovering "Internal Modem" on Fax List.

I accidentally deleted the "Internal Modem" from my Fax List in Printer Setup Utility (see "View" menu), and I can't get it back! Does anyone know how to do the equivalent of "Add Printer" for the internal modem in an iMac for faxing?

John
Network Port configs are OK. IN the Print window, there is still no "Fax" button. If I click on the PDF button, I have the option to "Fax PDF." (If I convert a word .doc to PDF, will it be received at other end as a black/white text doc? If so, this partially solves the problem.) I also see the option to 'fax with Efax MEssenger.' I used to use this while I was traveling a lot, and no longer use it. I guess it's possible it could be interfering with the Print/Fax option, but I'm really not sure how.
Thanks
Tony

HOW TO SEND FAX THROUGH INTERNAL MODEM

Hi,
I am trying to use my computer to send a recieve faxs. I am connected to the internet via infar red port. And I am under the impression I can use my internal modem to send and receive faxes.
I have hooked the phone socket to internal modem input on my Lap top and have tried many times to send and receive but it says my modem is not set up.
Looking in prefs it is not set up, but it wants a telephone number for dial up.
I have broadband so have no idea about a telephone number for dial up.
Is there a way to set the modem up to receive and send faxes and still be connected to broadband internet?
Hope you can help,
Jamie

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Unable to send fax via internal modem

Until two days ago our internal modem was working fine we have been able to send faxes with no problem. I have ran disk first aid and repair, but the modem still is not able to send a fax. We have check the phone line and there is a dial tone up to the computer, but not dial tone in the computer. Is my modem dead or is there another way to fix the problem.
Thanks

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Sending Faxes using internal modem and DSL

I found that I can receive a fax, but I cannot send one. When I try and send one the internal modem tries to connect to the internet using "internet connect". It searches for a number to connect to the internet. Since I am using DSL now I don't have a phone number to dial into the internet. If I put my phone number in it calls me and gets a busy signal.
Can someone tell me how I should be configuring the internal modem?

From the Knowledge Base at
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1797.html
Sending a fax
You can fax files directly from your computer to any fax machine or computer that is set up to receive faxes. If your computer has a modem that is connected to a phone line, it is automatically configured to send faxes.
Open the document you want to fax.
Choose File > Print.
Choose Fax PDF from the PDF pop-up menu.
Type the fax number of the user you want to receive your fax in the To field.
You can also choose users directly from Address Book by clicking the Address Book button to the right of the To field. Be sure you have a fax number listed for each user you choose in Address Book. For more information about using Address Book, see Address Book Help, available in the Help menu when Address Book is open.
If necessary, type the dialing prefix required for the phone system you're using in the Dialing Prefix field. (For example, if you need to dial a 9 to access an outside line, type 9 in the Dialing Prefix field.)
If you want to send a fax through a modem other than your computer's built-in modem, choose it from the Modem pop-up menu.
If you want to send a cover page with your fax, click the Use Cover Page checkbox and type a message in the Message field.
If you need to change any of the preset faxing options, choose the type of options you want to change from the Fax Cover Page pop-up menu. (To see options for the application you're using, choose the application from the pop-up menu.)
If necessary, select options for the type you chose. (For example, you can select the number of copies you want faxed if you chose Copies & Pages in step 8.)
Tip: If you have a combination of options that you frequently use when faxing a document, you can save it as a "preset." After choosing your options, choose Save As from the Presets pop-up menu and type a name for the set of options. If you want to use this set of options when you fax a document, choose its name from the Presets pop-up menu.
Click Fax.
The fax is sent as soon as your modem is available. (For example, if you're using your modem to connect to the Internet, the fax is sent after you disconnect from your Internet service provider.)
You may want to send your fax at a later time. For example, you may want to send it at night when telephone rates are lower. Just choose Scheduler from the Fax Cover Page pop-up menu, and enter the time. Make sure your computer is on, is not asleep, and is connected to your phone line at that time.

Fax list empty (internal modem gone)

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