Fax modem won't disconnect

After sending faxes, the modem occassionally won't disconnect the phone line, keeping the line engaged until the computer is restarted. Even the "reset printing system" function doesn't correct this problem.
Has anyone else had this happen with the Mac mini and Panther, and how did you resolve it?
Thank you!

This is happening on my G4 Powerbook Aluminium) with Tiger. Extremely disappointing, seeing as the last time Apple had any decent faxing software was with ExpressFax that came with the PowerBook Duo Express Modem (circa 1994!!).
It would seem that whenever a fax is sent and the recipient doesn't answer, the modem doesn't hang up. When the modem is forced to hang up (ie by deleting the fax job or resetting the fax queue), it will not allow connections from either the fax queue or internet connect.
The only way I've been able to solve it is with a full, cold restart. Surely this is a bug - and surely it's high time Apple solved the whole faxing mess (cronically bad execution, bad ergonomics and low reliability) for good!

Similar Messages

Fax modem won't work - Apple USB external modem

I am new to Mac, well relatively.... It's been 8 years, and now I am back!!
Anyway, I got an iMac 3 weeks ago, and love it. However, I can't get my external modem/fax modem working. I bought the Apple USB external modem, hooked it up, setup a fax printer, and NOTHING. I try to print to the fax and it won't even dial. I call the fax number, and it won't answer. I know it's a live phone line b/c I can hook it up to my fax machine and it works fine, both for incoming and outgoing messages. Is there a trick? Do I have to set up an actual external modem interface in the networks panel just to use an existing phone line? Thanks for your help....

You actually need to configure your iMac as a fax machine to send and receive faxes through the Apple USB modem.
From Faxing in Mac Help in the Finder Help menu;
*To set up your Mac to receive faxes*:
1. Choose Apple menu > System Preferences and click Print & Fax.
2. Select the fax modem in the Printers list.
3. Type your fax number in the Fax Number field. This is used to identify your computer when you send or receive a fax.
4. If you want to control your computer’s fax functions from the menu bar, select “Show fax status in menu bar.” If you don’t want to receive faxes automatically, you must select this option. If you receive faxes automatically, you may want to select this option so you can view status information more easily.
5. Click Receive Options.
6. Select “Receive faxes on this computer,” and choose the number of rings before your computer answers a fax.
a. If you want to receive faxes automatically, make sure your computer answers the phone before any other device that may be connected to it, such as a phone answering machine.
b. If you don’t want to receive faxes automatically, set the number of rings to the highest number possible, and use the Fax status menu to receive faxes manually.
7. Choose what to do with the fax after it arrives; you can save it as an image file, email it, and print it to a printer.
*To send a fax:*
1. Choose File > Print, and then choose Fax PDF from the PDF pop-up menu.
2. Type the fax number in the To field, or click the Address Book button to the right of the To field to select a number. If you want to paste a number into the To field and the Edit > Paste command isn’t available, hold down the Control key as you click the To field and choose Paste from the menu that appears.
3. If your phone system requires you to dial a prefix for an outside line, type it in the Dialing Prefix field.
4. If you want to include a cover page, select “Use Cover page” and enter a subject and message.
5. Make sure the correct fax device is selected from the Printer pop-up menu.
6. To change your options, choose the option category from the print options pop-up menu. For example, to choose your modem’s behavior when faxing, choose Fax Modem. You can choose whether to dial with touch tones or pulse tones, whether to listen to the modem as it dials, and whether to wait for a steady dial tone before dialing.
7. Click Fax.

Can't get usb fax modem to work

I have one of those small white apple phone/fax usb connectors, and I am trying to send a fax of a word doc but I can't get the process to work.
It reports that there is no dial tone yet it is connected correctly from the computer to my phone line.
I recall being able to do this a couple of years ago, but now I can't figure it out.
Could there be a compatibility problem with the OS?
I used it before with Tiger and now I am on Snow Leopard.
Is there some setup that I need to do before using it?
When I plug it in, it reports that there is a new network interface detected called external modem and it needs to be set up in network preferences.
In the setup, it asks for a phone number an account name and a password, but which account is it referring to? My computer, my ISP, my network router?
It then disconnects and reports that there is no dial tone and to try connecting the phone line again, but it is connected and is working.
Thanks for any advice

Thanks.
It does appear correctly, and everything seems ok, but it doesn't work.
I've been reading around, and apparently the apple usb fax modem doesn't work with digital phone lines.
The last time I used it, in 2007-08, we had an analogue phone line but now we have a digital line as part of the Virgin media phone, cable and broadband service.
Unless someone has had positive results getting it to connect to a digital phone line, I have to conclude, sadly, that it is now obsolete hardware.
I can't even find a comparable item on the apple store website anymore, so they must know that it doesn't work with digital phone lines and stopped selling it.

Using built in Fax modem to fax out

I'm going start this by saying... Only if Macos X had a proper Chooser like function like classic Mac OS, and that the new Macos X help system is not as good as Apple Guide of Classic (disappointing seeing X was the meant to be the be all end all of all operating systems)...
But anyways, seeing that I have an iMac at work that only boots up in X I have been struggling to get the send/receive faxs from the computer.
I have diagramed the partial setup I have and wish to use the built in Modem that's inside the iMac Flat 17" G4 version to send receive Faxes.
Here is the scenario.
- I have a setup consisting of iMac G4 with X.10
- I have a managed to see outside world via ADSL hookup
- The ADSL line and the Fax line are two different numbers
- Currently Only the Fax is connected directly to the Fax point, I need to also link up the Mac to the same point. Is there a splitter for such a thing?
- I have set up the Fax so I can actually print from the Mac to it
- I have set up the Fax so I can only send/receive faxes from/to the cannon
- I have set up the printer/fax Preferences so to receieve fax that are based on the Fax point # and the the check box is check for allow to receieve faxes
- I have FAXstf installed on my machine, does it conflict with the new System Faxing properties found in X.10?
- I followed the directions presented to me from the Help docos, and the system always told me, 'Fax will be transmitted after disconnecting from Network', and it never did anything.
What are the correct procedures to follow in order to get this thing to work? Images would be nice... Reading docos isn't my thing, they remind me of the online help which MS has in place for all their applications... Web Docs is not as intuitive as guiding a user through the process like Apple Guide used to do. Just a suggestion to the Apple developers out there;/
The diagram setup is:
<pre>
DATA POINT <------------------> ADSL MODEM <--------> TELEPHONE POINT #1
^
|
|
|
v
IMAC <------------------> USB HUB <--------> CANAN 850MP MULTI FUNCTIONAL PRINTER
^
|
v ^
INTERNAL |
MODEM |
^ |
| |
v v
<-------------------------------------> FAX POINT #2
</pre>
hope the above isn't hard to understand.
Cheers
Message was edited by: Tiberius Meszaros
Message was edited by: Tiberius Meszaros

I need the dedicated fax line due to the security system using the phone line, and that the fax should be used for faxing and telephones used for talking, unlike the previous guys comments... POTS means nothing!... People still fax you know, just like they still print... and gee the printer has been around for a little while longer than fax
But anyways... I tried to do the Fax PDF, and thats where it gets stuck... it tries to ring out but no can do. I tried this using a direct link from Mac to Fax point. Seeing that it didn't work I then hooked back the MFM to the fax point in order for the company to receive/send faxes at least from the machine.
The only reason as to my enquiry in the discussion forum is to see if I can set it up so both the MFM (fax) and the imac can send/receieve faxes at the same time or seperately. It would be beneficial to receive and send from the imac, as I'm sure we all know that printing out documents can get lost, especially when you just have one copy, and so this would at least keep an electronic copy of the item. However, during the evenings, it would be ok to have the fax machine recieves faxes or have the fax machine send faxes during the times when the computer can't. The imac is an administrative computer and at times the engineering guys need someting quick, but whats to say that the administration lady can't do it at that point in time... then they need to fax it.
The point is, is there a device which I can hook up so that the 56k fax/modem device in the imac and the MFM (fx) can go through the same point?
thanks

Will Apple market a 64bit Fax Modem?

I was about to order a MacBook Pro Crystalwell ... but, it occurred to me to check Fax Modem capability ... it has none! Also, I've come to find out it won't work with most modems as they employ 32bit and Mountain Lion is 64bit architechture. I don't use my machines for business ... but I do have responsibility for my 93 year old mother's affairs as her power of attorny ... and the State Agency that handles Medicaid and her Nursing Home still use ancient fax technology ... and there it nothing I can do about it. They will not PDF ... they use fax machines and that's the end of it. And they require signatures on the fax pages.
I don't want to buy an all in one printer/scanner/fax ... I already have all the working peripherals I need ... I just want a 64bit fax modem that will work with a MacBook Pro. I can't order the MacBook until I know for certain I'll be able to send faxes out .. recieving them would be great ... but, I've been told Apple has no fax/telephony applications anymore.
Help.
Message was edited by: cpiad for typos
Message was edited by: cpiad for typo

http://www.sustworks.com/pa_guide/compatibleModems.html
I recommend the US Robotics modem, but other brands of full controller USB modems will work too.
http://www.usr.com/en/products/modem/usr5637/
The older Apple USB modems were half hardware and half software and are no longer supported, so don't buy one of them.

Apple USB modem won't answer

I'm using an Apple USB modem with my Intel Mac Pro (Tiger). It used to work fine, but now it won't receive faxes! When I call the number, the menu bar on top of the screen says "Ringing..." and even though I have the thing set to answer in 2 rings, it never does - just keeps saying ringing and never picks up. Is there a way to fix this or a better way to add a fax modem to my Mac?
Mike

I'm not certain, but I thought I read that some all in ones can dowload the Fax to the Mac!?
Tough to tell if it's the Modem or some OS problem, you could try a new User for one as a test. Might try the Modem on another Mac, or at an Apple Store, it seems that if it's ringing I can't picture why it would be faulty, but maybe.
Geez, I have so many old Serial Modems haven't looked, but I think this one would work with a USB->Serial converter...
http://computers.pricegrabber.com/modems/m/615484/details/st=product_tab/
Geez, just switched to a new Boot drive and my Serial converters aren't showing up to test... grrr, but I have in the past used them to Modems, not certain I faxed to from them though.
Found this interesting FAX Application while researching...
http://www.macadvocacy.com/faxcenter.htm
Then there's online faxing services too...
http://tinyurl.com/dla4zz

How I set up an RS232 serial fax modem with Snow Leopard

A few times each year I need to send a fax. I don't have a fax machine.
My Macbook Pro does not have a phone input or built in modem but I have an old RS232 serial fax modem in perfect working order.
I purchased a Pluggable PL2303 USB to RS232 adapter.
Here is how to install a serial fax modem on a Mac running Snow Leopard using this adapter.
1. With the adapter disconnected, Install the Prolific driver for Snow Leopard found at http://plugable.com/drivers/prolific/
2. Plug the adapter into a USB port. You should get a window recognizing it and asking to set it up.
3. If you're not there, go to System Preferences and click on Network. In Network, click on "USB Serial Controller D". You will get a configuration section.
4. In the drop-down under configuration, click on "Add configuration". Name this configuration what you like. I named mine "fax modem".
5. Click on the "Advanced" button near the bottom of the configuration section. You will get a window with 5 tabs, labeled "Modem", "DNS", "WINS", "Proxies", and "PPP". Click on "Modem".
6. Fill in the modem fields "Vendor", "Model" and "Dial Mode" using the field drop downs. I found my Vendor, Zoom, in the drop down list but my model (56K faxmodem) was not in the Model drop down so I guessed and picked "Universal 115K".
I left the defaults - Dial Mode to "Wait for dial tone before dialing", Dialing to Tone and Sound to On, and "Enable error correction and compression in modem" checked.
Click OK. Click Apply. Close System Preferences.
7. Adding the fax to Printers and Faxes in System Preferences cannot be done the usual way, by clicking the + sign. Instead, the fax printer will be installed using the CUPS administrative tools as follows:
Open a browser and type "http://localhost:631/" (without the quotes) into the browser's address field.
This should bring up the CUPS (Common Unix Printing System) page.
8. Click on the "Administration" tab. Under "Printers", click on "Add Printer" and log in to CUPS as your system administrator.
You will get the "Add Printer" screen.
9. Under "Local Printers" select "Fax". Then click "Continue". You will get the URI screen with the word "fax" in the "Connection" field. Fill in the field so it looks like this:
fax://dev/cu.usbserial
Then click "Continue". You will get the name, description and location screen.
10. Fill in the fields as indicated. For name, I used "faxprinter". For Description, I entered "fax modem". For Location I entered "Serial Port". I left "Share this Printer" unchecked. When done, Click Continue. You will get the PPD screen.
11. Ignore the "Make" field. Next to "Or Provide a PPD File", click on "Choose File".
Navigate to boot disk (usually Macintosh HD)/ System / Library / Frameworks / ApplicationServices.framework / Versions / A / Frameworks / PrintCore.framework / Versions / A / Resources / and choose the file "Fax.ppd".
12. Click "Add Printer" and you are done.

Thanks for your detailled description of the faxmodem installation!
I've tried this with Mac OS X v10.8 Mountain Lion and it works fine.
I've to type "cupsctl WebInterface=yes" in terminal to see the interface.
Does anybody know, if send faxes are saved somewhere?

Finding a dial-up FAX modem for iMac Intel Core Duo

I know that Apple has its own modem with USB dongle, but I've also heard that this modem may have some peculiar problems.
How can I find (conveniently) other V.90 or V.92 FAX modems which are supported on the iMac and in OS 10.4.7 Tiger?
Anyone have any comments -- positive or negative -- about any modems -- Apple, US Robotics, Global Village, other?
Thanks
Jerry
P.S. I primarily want the modem to be able to send and receive FAXes with the iMac.

Hello,
I have always preferred US Robotics modems. But, you are going to find your options a bit limited these days.
The problem is that most manufacturers are no-longer producing drivers for the newer Mac OS versions. So, you would need to locate a modem who's driver is already integrated / built-into OS X.
Fortunately, the drivers are provided for a large number of modems out there. But, you won't necessarily get any support from their manufacturer since the drivers in OS X are provided by Apple.
That said, I would personally go with either a US Robotics modem (since that would be a very established standard and the drivers are supplied by Apple in OS X).
But, if you are not comfortable purchasing a modem that does not come with Apple drivers in the box for OS X 10.4.7, then you really should just buy the modem from Apple so that you know it is supported by the current version of OS X.
I hope this helps.
Let us know if you have other questions.
P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question.

How to send AT Command in fax modem from fax api?

hi,
i want to send a dial pad number in my fax modem.
i am using Interop.FAXCOMEXLib dll in my C# Project.i can send and receive fax.
i want to send a number of dial (after 20 sec dialing) for example send 5 number or send at command : "AT5" for dialing pad.
can i send AT Command in Interop.FAXCOMEXLib ?
please help me.
Thanks.

Hi Ali,
I am not expert on AT Command.
I have seen
Send and Read SMS through a GSM Modem using AT Commands and
AT commands Send/receive SMS. But i have never seen send AT Command in Interop.FAXCOMEXLib. I am afraid this is not support.
Actually, this case related to desktop. If you still not resolve this issue, please redirect to
Windows Desktop Development >
General Windows Desktop Development Issues
forum for better support.
Thanks for your understanding.
Good Luck.
Kristin
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HERE to participate the survey.

Which external fax modem is compatible with deskjet 3050 All-In-One j611 series

I would like to use my HP DESKJET 3050 All-In-One j611 series printer to send and receive faxes. Which external fax modem do you recommend?

Hi 1937,
The Deskjet 3050 j611 printer doesn't support faxing. If you need a printer with fax capabilities check out the following link below.
http://shopping2.hp.com/en_US/home-office/-/products/Printers/Printers?SearchParameter=%26%40QueryTe...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

When I try to print, a screen appears asking me to choose a fax modem or server. How can I get rid of this?

2152 MST, 1/7/12
Mozilla Firefox is my default browser. I can print if I use Internet Explorer but not when I use Mozilla Firefox. All I get is this screen that says, "Choose a fax modem or server." There's no way to shut it off. Please help because I can't print now.
Bill

When you initiate Print in Firefox, is your printer selected in the Printer > Name box? <br />
See the screenshot below.

Want a Help page on installing Fax Modem and how to use it.

I have bought the Apple USB fax Modem.
But I have been unable to find instructions on:
1) installing the modem,
2) setting up the modem
3) configuration of software that drives the modem, cover sheets etc.
4) If I need to deactivate my Airport before using it
5) How to connect my cell by Bluetooth or tether to send/receive Faxes
Now I know that you use the print to PDF Fax,
But I have sent several faxes and never found a prompt that says they made it or failed.
Does anyone know where I can find this info??
Thanks
Dunc
I have a MBP 2.4, 4 gigs

1) installing the modem,
Plug it in
2) setting up the modem
If you want to use it for connecting to dial-up you would do this in Network Preferences, where you would enter the number, username and password, but I guess this isn't what you want to do as you have Airport.
3) configuration of software that drives the modem, cover sheets etc.
To send a fax, choose 'Fax PDF' from the Print dialog. You set up the telephone number and whether you want a cover sheet there.
4) If I need to deactivate my Airport before using it
Not to send a fax
5) How to connect my cell by Bluetooth or tether to send/receive Faxes
I'll have to pass on that, I don't have a clever mobile phone. You might like to post it again as a separate question.
But I have sent several faxes and never found a prompt that says they made it or failed.
You don't get any progress report faxing this way.
If you are going to do a lot of faxing you might like to look at PageSender which offers many more features.

Solution sought: fax from apps in OX 10.7, via fax modem and Comcast cable svc.

recently relocated from the rural mountains into the city... previous fax communications achieved via dedicated phone line and hp 3330mfp... now confronted with Comcast cable and the bundled services... previous fax services are now antiquated and had to be retired... intend to use apps "print to fax" capability and a 3rd party fax modem, interfacing with a Comcast high speed modem... has anyone experienced or worked their way through such an issue, or is there an alternate solution to resolve my problem??? many thanks for your attention to my question...

Almost everyone I know who asks for a fax, is perfectly happy to get a 200 dpi black+white scan in TIF format attached to an email.

Apple fax modem significantly increases kernel_task load

I discovered that plugging apple's external fax modem into a USB port causes the kernal_task CPU load to increase from ~0.3% to 7.9%. With the modem plugged in, the kernal_task load stays pegged at 7.9 to 8.1 percent.
This was with the modem plugged into one of the USB ports of my Cinema display. My printer is plugged into the other Cinema USB port.
Moving the modem to one of the ports on the front panel of the MacPro reduced the kernal_task load to about ~4.8%.
I noticed that having the modem plugged in fires up a process named AppleModemOnHold. This process uses a negligible amount of CPU time, but apparently, it's slamming a system service ... or the modem itself is slamming a system service ... way too often. Not sure if this is a configuration problem, a feature of dubious utility (FODU) or a design flaw.
8% is a pretty serious chunk of resources to sac for a device I don't use very often ... sure, I can just unplug it ... but I really ought to have the convenience of having it just be there when I want it without it needing so much attention by the system.
Comments?

Follow up:
For the 1st time in a month, I actually sent (successfully) a fax. After sending the fax, the kernel_task CPU load is now 0.3% (did not return to 7.9%).
Examination of prior faxes shows my last fax attempt (a few weeks ago) failed.
Could the failed fax have left the fax driver in a state of limbo that persists through power cycles (and thereby caused the kernel loading I have been seeing) ?

IPod mini won't disconnect

After going through h--- with this ipod and getting it back up and running.....NOW it won't disconnect!! It did disconnect once, because I checked to make sure it was actually working. But, now it keeps saying that it cannot disconnect because some of it's files are being used by another application. I have no idea what this other application could be....any ideas or advice will be greatly (understatement!) appreciated! Thank you!

Easy way. Reset the iPod, then disconnect when you see the Apple logo.
Another way. Hold ctr-alt-del to bring up the Windows Task Manager. Go to the Processes tab and look for iTunesHelper.exe and iPodService.exe. Select them and hit the End Process button. Close the Windows Task Manager Window and try ejecting the iPod via the safely remove hardware method.
  If you are still having problems you can try one more thing. Right click on the My Computer icon and select Manage from the list of actions. Go to the Services and Applications item and from there the services item. Double click on the services item to bring up the list of services currently installed on your computer. Look for the iPod Service and double click on it. From the new window select Stop. Now try again to eject using the safely remove hardware option.
McAfee ActiveScan security software also can cause a problem, and if you have this you might want to try turning it off and see if the iPod then ejects correctly.
  If all else fails shut down the computer and disconnect the iPod.

Fax modem won't disconnect

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