Fax not able to send or receive

I have the Laserjet Pro 200 Color MFP printer which I use wireless, and it has been working fine unil now. When sending, I get the "no fax detected, no fax received" and when sending a fax i hear the ringing but it never connects, no answer. I have uninstalled and re-installed, checked the phone line, changed small settings but nothing is working. I did a fax test and everything PASSED, I did a network test and everything is working there as well. There are 2 phone lines, one is a dedicated fax line only, and the other line does have a voicemail system by Verizon, but only the fax line is connected to the printer which goes directly into the wall jack. Both phone lines work and have a dial tone. So, any help on what to do would be greatly appreciated. 
Thank You.
This question was solved.
View Solution.

Hi bertley32,
Thanks for letting me know.
Try sending a fax to the HP Fax Back number: 1-888-473-2963, to see if you have the same results.
If you connect a phone to the printer, can you call out?
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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