Fax not answer

Dear Sir
I bought a Laser jet pro MFP M127fn from one week .
I do all the setup for reciving fax but it recive only when it standby and after energy saver start it type Auto off/Auto on
The fax didn't answer

Hi @Sunmoon0,
I see by your post that the printer isn't waking up to receive a fax. I can help you with this.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
This information is provided from the manual on page 64. LASERJET PRO MFP.
Double check the settings on the printer.
Configure the Sleep/Auto Off After settings:
1. On the product control panel, press the Setup button.
2. Open the following menus:
System Setup
Energy Settings
Sleep/Auto Off After
3. Use the arrow keys to select the time for the Sleep/Auto Off delay, and then press the OK button.
NOTE: The default value is 15 Minutes.
4. The product automatically wakes when it receives jobs or when you press a button on the product
control panel. You can change which events cause the product to wake. Open the following menus:
System Setup
Energy Settings
Wake/Auto On Events
To turn off a wake event, select the event, and then select the No.
Go to setup, energy settings, wake/auto on events and select the fax.
This should bring the product out of sleep mode.
If the issue persists, update the printer's firmware.HP LaserJet Pro MFP M127fn Drivers. Select your operating system, click next, click the link for firmware.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Laserjet Pro 200 m276n fax not answering when in sleep mode

Hi,
We just bought a new Laserjet Pro 200 MFP M276n. When the device goes to sleep mode, it doens't recognise any incoming fax call. When the device is on, and someone tries to send us a fax, the device recognises the call, answers and receives the fax.
We tried to update the firmware to the latest version but we still have the same problem.
We use the original HP cables to connect the device to the line and when we tried to replace the device with a telephone cord, the phone rang normally. So I believe the problem is somehow on when the device is in sleep mode
Can anyone help us?
Thanks

Hi @Fedias,
I understand that when the printer goes into sleep mode, it doesn't wake up to receive a fax. I can help you with this.
Check the settings for the Wake Events on the printer.
Go to setup, System Setup, Energy Settings, Auto Power Down, Wake Events, arrow down and select Fax Ring.
This should wake up the printer when a fax comes through.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Internal fax modem not answering but sending ok

My iMac G5 internal fax modem will send a fax with no problem (how do I change the number of attempts it makes to send a fax until it gets thru successfully?) BUT, it will not answer incoming calls even though I have set the Print & Fax System Preference to Answer After 2 Rings (I tried other numbers of rings with no success)?
When I connect a telephone (in place of the modem) it will ring when a call comes in and it can be answered normally. I don't have a normal fax machine to test on this line.
This phone line can be split (with a filter on one side) so an ADSL modem can simultaneously use the line. I removed the splitter/filter so the connection is direct from the phone company to my iMac modem with no other devices on this line, but all remains the same; outgoing fax is fine, incoming calls don't get answered by the modem.
Can this be corrupt preferences, like if the Fax Prefs are stuck with the Receive Faxes on the Computer box unchecked? Can I delete the PrintAndFax.prefPane or some other file to get a fresh Pref?
Any other ideas? Thanks, Jim

I hate to experiment on my own stuff when stuff is working, so I didn't see what would happen if I unchecked all of the following boxes, so I have to ask, you do have one or more of the Save to {folder}, Email to {email address}, or Print on printer {printer} checked, right?
Have you (or to your knowledge, anyone else) ever modified your /usr/bin/fax file to take advantage of the distinctive ring feature offered by many telephone companies? I have mine configured to only answer on my phone line's distinctive ring because I share the phone line with my home voice service. If you have a line of text in that file that reads like:
INIT="-iZ -i&FE0&D2S7=120 -i&C0-SDR=2" (or "SDR=3" or "SDR=4", etc.), that might explain why your modem isn't going off-hook, too.
I don't know if there is, and where a boolean for Receive faxes on this computer is stored -- I don't see it in my /Library/Preferences/com.apple.print.FaxPrefs.plist.
You have a /Library/PreferencePanes/PrintAndFax.prefPane???

Fax not detected,Comm error, fax run test is all PASS,

Hi Good Day! Im Using a HP color Laserjet Pro MFP M177fw. The Problem is sending fax messages. I do all the updates you need to installed. but the problem with my hp fax machine is still there specially i still receive a fax not detected issue,comm.error, but when i run the fax test run..the result is all PASS. especially the active tel.line,correcrt port on fax machine,tel line current test,dial tone..all the question and are PASS. The firmware is updated like..20140914. Please help me for this kind of problem. Thank You!

Hi @ali_al , I can help you with the fax not being able to send faxes.
Check these settings on the printer:
Confirm the fax number:
Go to setup, fax setup, advanced setup, confirm fax #.
Turn off error correction:
Go to setup, service, fax service, error correction and turn if off.
Set the fax speed to medium:
Go to setup, fax setup, advanced setup, fax speed and select medium.
Turn off the private receive:
Go to setup, fax setup, advanced setup, private receive. Turn it off.
Test the fax.
I have provided a document with some steps to try to see if that will resolve the issue.
Cannot Send or Receive Faxes.
Please provide the following information so I can assist you better.
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using the 2 wire phone cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to?)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Fax and Answer machine issue

Now hat I have my HP6500A Plus connected the fax works great. However my answer machine will no take messages.

Hello A082692a,
First important question is, is it a real answering machine or something like a Voicemail service. With a real answering machine click HERE to see how to set up your fax and answering machine. Be awere of the fact that the message you record on your answering machine needs to be recording to several rules. But all this is explained on the page you can reach by clicking on the link above.
Voicemail service will most likely not work with the fax, but there are som e internet sites with thing you can try. A Google search on use a fax with voicemail will help.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

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Hello,
Check System Preferences>Energy Saver>Options, see if there's a checkbox for Wake if Modem detects a ring.

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Fax not answer

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