Fax not receiving when asleep

Fax will not answer when asleep.  Sender just gets a busy signal

Hello,
Check System Preferences>Energy Saver>Options, see if there's a checkbox for Wake if Modem detects a ring.

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    Hi,
    We just bought a new Laserjet Pro 200 MFP M276n. When the device goes to sleep mode, it doens't recognise any incoming fax call. When the device is on, and someone tries to send us a fax, the device recognises the call, answers and receives the fax.
    We tried to update the firmware to the latest version but we still have the same problem.
    We use the original HP cables to connect the device to the line and when we tried to replace the device with a telephone cord, the phone rang normally. So I believe the problem is somehow on when the device is in sleep mode
    Can anyone help us?
    Thanks

    Hi @Fedias, 
    I understand that when the printer goes into sleep mode, it doesn't wake up to receive a fax. I can help you with this.
    Check the settings for the Wake Events on the printer.
    Go to setup, System Setup, Energy Settings, Auto Power Down, Wake Events, arrow down and select Fax Ring.
    This should wake up the printer when a fax comes through.
    If you need further assistance, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Battery does not charge when asleep

    Ever since I upgraded to Tiger my PowerBook battery does not charge when it is asleep and the display is closed. It only charges when the computer is active and display is up. Anyone else experiencing this? Solutions/work arounds??

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  • Fax not working when send and receive throguh PSTN

    Fax failed when it is sent and received through PSTN. User are able to receive fax when sent and received using VoIP(onnet) but not through PSTN(offnet).

    Hi bertley32,
    Thanks for letting me know.
    Try sending a fax to the HP Fax Back number: 1-888-473-2963, to see if you have the same results.
    If you connect a phone to the printer, can you call out?
    Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
    Please check your private messages for additional steps to try.
    In the forum beside your handle name just click on the envelope to view it.
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • FaceTime calls not received when iPad sleep

    FaceTime does not wake my iPad when it rings.  The ringer works fine when I'm using the iPad and it's awake.  It just seems to me that I shouldn't have to call/text a person to ask them to make sure their iPad is awake so they're able to receive my call.  Shouldn't the call just go through to the other iPad similar to a cell phone?  I, my brothers and best friend all recently purchased iPad's and we all have the same issue.
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    If the iPad is sleeping, Wi-Fi is switch off to save battery per designed. To have Wi-Fi on while the iPad is asleep, connect to the wall power supply.

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    Hi,
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    What i understand from this, is that if my iPhone suffers from temporary disconnectivity then the iMessage is still routed to the Mac,
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    Thanks
    Yair AKA Zvilich

    The iMessage and Facetime servers are down for the day. People have been having issues since this morning. I called Apple myself and they told me to just wait until this evening and try again but warned that could not be fixed until tomorrow.
    Wait until then and see what happens. You can always call Apple and get a direct update if you still have issues and think it should be fixed.
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    belopsky wrote:
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    When I've set up my AppleID, the confirmation email does not come to my email account.

    I'm going to assume you've already checked your spam/junk folder.

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  • SRQ event not received when multiple process open VISA instrument

    I'm having two different processes opening VISA sessions to the GPIB instruments.
    This first process install SRQ handler on the ressource and just wait for those events to occurs.
    The second process is basically a test program using standard read/write to my instruments.
    Provided my instrument is correctly configured, I've found that my first process won't see any SRQ when the second process generate badly formatted commands.
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    Hi,
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    send "*SRE?" then read response
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    send "*SRE?" then read response
    call viReadSTB()
    close instrument
    open instrument GPIB0::21::INSTR
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    acknowledge SRQ on this instrument
    send "*SRE?" then read response
    call viReadSTB()
    close instrument
    I hope this detailed test sequence will help you to reproduce my problem more easily.
    Sincerely,
    Rémi THEVENI
    N

  • Push notification not received when Iphone is locked

    Hello,
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    Hi,
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    Is it the intended behavior and why I can't find any informations on this in the VISA programmer manuals ?

    Hi Remi,
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    Julia Dinolfo
    Applications Engineering
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  • Not Receiving Fax's

    My HP Photosmart Premium Fax e-All-in-One Printer - C410a is not receiving any fax's!! Help please!
    All fax tests came as PASS when running the test on the printer. 
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    Hi
    There is not much descrtiption on the problem, like can you sent fax?  During incoming fax, does the printer rings?  Did it disconnect after the the rings ends and display shows connecting?
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    2) Install a DSL filter between your printer and the wall jack.
    Please click the "Thumbs Up", to say thanks for helping!
    Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.
    I work for HP

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