Fax over the network with HP LaserJet 400 ColorMFP M475dw

Hi there, I was trying to send fax over the network with  HP LaserJet 400 ColorMFP M475dw, I have connected the printer/scan/fax on a wired network, just have 3 computers on it, all of them  can scan or print. But I can't find any option to just FAX from Microsoft Word or Adobe Acrobat Reader, going to File ---> Print ---> and select M475dw "FAx", I installed the lasted version of the drivers downloaded from hp.com and there's no way to install this multifunction printer as a FAX.
So I can't see the FAX on Printers in the control panel of windows.
I have never got an error message from any computer during the installation process either.
Does anyone has an idea of what to do here?
Thanks ahead.

Thanks for your quick answer, I really appreciate it. But unfortunately, it didn't resolve my problem  
Actually any of the workstations after complete the installation (with the last version of drivers downloaded just now from hp.com) can't recognize the HP LaserJet Pro 400 Color MFP M475dw, as a fax. I can print and scan over the network, or connecting the printer with a usb cable. I just can't see the icon "HP LaserJet Pro 400 Color MFP M475dw FAX" in Control Panel ---> Devices and Printers.   I did a full installation when I were asked during the installation process... I did then I custom installation and neither of them seems to work to me  
This is very strange, it never happened to me with any other models of all-in-on (printer/fax/scanner)

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