Fax picks up fax AND voice calls

I thought when you have an external modem fax set up, the computer is supposed to tell if it's a voice call or a fax call. For some reason, the fax keeps picking up on ALL calls on the first ring (or any ring # I set it for) and no voice calls are getting past the fax now. Is there anything I can change to fix this?
I have a cable VOIP phone system, could this be interfering? I would assume that would work even more stably though, since it's all digital.
I'm at a loss.

I don't think there is any way for your computer to know it's NOT a fax call..... until after it's been answered...

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Hp Fax and voice calls mixed up

I have one phone which runs two lines (fax and calls) with two separate numbers, this line runs to the hp printer into "line 1" and the fax is currently set to the correct fax number and is programmed to pick up the fax after two rings. The problem is that when I receive a phone call, the call is being picked up by the fax after two rings and the fax machine is not recieving or sending faxes..... Hope that makes sense

Hi @Chrisdel83
It sounds like, you have 1 phone line, with 2 numbers, thus you are using distinctive ring. From your description, it seems to me the printer is not setup to detect only the distinctive rink, instead it is picking up every ring pattern. Please take a look at the following document to help resolve the issue; Using the Distinctive Ring Feature.
Please let me know if this resolves the issue, or if you require additional assistance, thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

BT Infinity and voice calls

Hi,
BT have called me, sent emails and now snail mail suggesting I take up BT Infinity. My fault, I signed up as interested a long time ago.
When I read the announcements, I infer that I need the new hub and my old hub voice phones will be so much landfill.
My problem is that I do not know what I am supposed to do if I want to speak to my friends and family. The latest letter from Warren Buckley even states "as a BT Total Broadband ... customer, you may not need to pay anymore for BT Infinity - as packages start from ..."
Ok, so I can have BT Infinity at no extra cost and my handsets are useless, how do I make phone calls without buying new handsets and more importantly which handsets do I buy (at no extra cost.
If this question has been answered in simple english, please just point me too it and accept my thanks in advance.
Yours tired and confused,
David

Hi I have recently changed from BT broadband with HH2 with a hubphone (which I bloomin' well had to buy off eBay).
Anyhow on THIS POST I wrote.-
So on BT broadband I had.-
1.5Mb broadband with 10Gb download cap per month. Anytime UK landline calls.
For £16 + £13.90 line rental. Total £29.90 per month.
And with Infinity I have.-
37Mb broadband with 40Gb download cap per month. Anytime UK landline calls.
For £18 + £4.75 + £13.90 Line rental. Total £36.65.
I'm actually paying £35.35p per month with the paperless billing discount.
Approximately an increase from £30 per month to £36 per month.
Therefore for roughly an extra £1.50 per week I get Infinitely faster broadband...lol with an additional 30GB download allowance.
I felt that was worth it, and am very pleased..... so far.
I have ditched the Hub phone and bought a second hand pair of cordless phones off ebay BT Freestyle 750 for £11.
That included the pp.
They are very good phones and have caller i/d which I have never had before.
So I am very pleased with the new set up and with the uplift to my Infinity option 1 for anytime UK calls I don't miss my hub phone at all.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Fax and Voice use same DID - SIP/CUBE

Is there any good way to have inbound Fax and Voice calls use the same DID?
I know there used to be a Fax Onramp TCL script, but I thought that was for TDM circuits (T1-PRI).
In this scenario, the PSTN comes from a SIP provider to a CUBE router. The provider does support T.38.
Call flow is: Remote Fax machine -> PSTN -> SIP Provider -> CUBE ->SIP -> CUCM (or Fax server.)
Ideally, I would like to send Fax calls directly to a 3rd party Fax server without going through CallManager (using dial-peers).
I'm hoping there is some secret SDP message that says "This is a Fax call, route me to the Fax server".
Thanks, Randy

Hi Stephan,
there are several timeouts and timings on voice ports which you can try out to "speed up" your disconnect but from my experience fax machines have an internal timing they need to get ready again - for example it needs often ~30sec to make a second ingoing fax after receiving the first one. For outgoing faxes the machine has usually a buffer where it stores the pages till the line is ready again. So it depends on the type & brand of fax machine you use, doesn't it?
Notice that some timeouts don't work since you control them with UCM (eg. ringing timeout => should be no answer config on line configuration)
show voice port 2/0:
Initial Time Out is set to 2 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Supervisory Disconnect Time Out is set to 750 ms
Ringing Time Out is set to infinity
Wait Release Time Out is set to 30 s
Hookflash-in Timing is set to max=1000 ms, min=150 ms
Hookflash-out Timing is set to 400 ms
Furthermore I would suggest you to use actual 12.4(24)T release since i hade several problems with the 12.4(25c).
Regards,
Christoph

I cannot use my voice calls and cellular data simultaneously. Is there any fox for it?

I recently updated mu iphone 4s and now i am not able to use my cellular data and voice calls simultaneously. I am in a great fix. Is there any solution to it?

Hi Apple ...(you are not),
Welcome to the Support Communities!
There are a couple of places where the Apple ID is used, so the first thing I would suggest is to go to the appleid.apple.com website and make sure everything is up to date there. Then, sign out of your iTunes Store Account and sign back in with the correct Apple ID and password. Finally, look at the settings for your Computer Administrator account and make sure that is correct as well. I'm including a few articles for you that explain this information in more detail.
Apple ID: Changing your Apple ID
http://support.apple.com/kb/HT5621?viewlocale=en_US
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
This is the information on how to confirm or change your User Admin account for the computer itself.
OS X Mavericks: If you forget your login password
http://support.apple.com/kb/PH14120?viewlocale=en_US
I hope this information helps ...
- Judy

One DSP for Conference and Voice ?

Dear all,
I have one DSP (PVDM2-16) in the R2801 "12.3.11T". Can I configure HW conference and voice port (VIC2-4FXO) at the same time.
Indeed, I cannot configure as follows:
"maximum session X" under the conference profile. I only found X is "0". Can I allocate the DSP into different purposes?
Thanks for your help

Another problem with this config is that the PVDM2-16 is only 1 dsp, and conferencing requires a reserved dsp:
PVDM2-16 16-Channel Packet Fax/Voice DSP Module
1 DSP (TI 2510)
Q. Can conferencing share the resources with transcoding or voice calls of a single DSP?
A. No. Conferencing needs a dedicated DSP resource. If a DSP is assigned for a conferencing session, then it cannot be used for transcoding or voice call initiations or terminations. Transcoding and voice calls can share the resource of a single DSP, however. Note that conferencing needs a dedicated DSP, but not a dedicated PVDM2 module. For example, PVDM2-64 contains 4 DSPs; if one of them is used for conferencing, the other three can still be used for other purposes.
http://www.cisco.com/en/US/products/hw/modules/ps3115/products_qanda_item0900aecd8016c6ad.shtml
Mary Beth

Realizing the modem and voice access in 5300 with the same access number

I want to use the same access-number to realize the access to modem dial-up and voip voice call-in.But I do not know if it is possibility because of the confusion in the identifying the dial-up and voice call.

AS5300 distinguishes voice or modem call based on the called number (DNIS) received for a call. As long as the DNIS received is unique for voice and modem call , AS5300 can distinguish based on the configuration.
For more info refer these links.
http://www.cisco.com/en/US/products/sw/iosswrel/ps1830/products_feature_guide_chapter09186a008008808d.html#5166
http://www.cisco.com/en/US/products/hw/univgate/ps501/products_tech_note09186a00800a6dca.shtml

Blackberry 8320 crashes & reboots during voice calls

Hello,
I have a 8320 on T-mobile, the phone has worked well for well over a year. Over the last few months, the phone has begun to hard lock & reboot during voice calls. This issue happened suddenly, e.g. over the first year it never happened. Now, it happens all the time. I did update the phone to v4.5, but there is not correlation to the update to 4.5 and the issue occuring (it was working well with 4.5 for some time before the issue started up)
Basically, given a voice call which lasts over 60 seconds, there is about a 50% chance the phone will grey-screen and reboot.
Carrier: T-Mobile
Curve 8320, v4.5.0.81 (platform 2.7.0.78)
File free: 14268148 (after recent battery out reboot)
Application: no user-installed apps... just whatever comes w/ T-mo
After the issue started occuring, (per suggestion on the forums) I replaced the battery with a brand new Blackberry CS-2 battery... issue still occurs.
This is my wife's phone. There are no additional apps installed. It's basically used for SMS, brickbreaker, and voice calls (in that order...). No WiFI, no BT, no email. I really don't want to have to replace this phone, but it has become basically useless.
Any ideas or suggestions to try?

Actually, my wife now tells me that it has been happening almost right after I updated it to 4.5... so maybe there is a correlation.
I don't see the previous software on T-Mobile's site. Does anyone know how I can revert the phone to the older revision?

Hp photosmart 7520 - can fax, get calls but not receive fax with bundoed service and wireless router

I finally got the printer set up to my wireless router and am able to fax and receive calls but now I can't send a fax.
I have a bundled service phone, internet and cabl;e with voice mail.
I have reduced the number of rings to 2 and turned off automatic answer. ready to pull my hair out!!
HP tech service was no help and neither was the cable company. Got this far on my own but hit a wall!
any thoughts?

Hello @mull274 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into fax issues. I would like to help.
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on Fax Sending Fails Intermittently.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

External and internal mikes are not automatically switching over either recording or on voice calls

My laptop model name is HP Pavilion dv4-1100ea which is shipped with Vista Home premium 32 bits and has got service pack 1.
Restored the laptop to factory setting since then I am having the following problems; I had the same problem when my laptop was brand new and whenever I reset the laptop to factory setting I get the following problems:
1. External and internal mikes are not automatically switching over either in middle of the recording using sound recorder or while the call in progress on voice calls (skype):
   Using the sound recorder if I start recording the sound with external mike and in-between recording if I switchover from external mike to inbuilt mike and later on when I play back I can only hear the sound up till where I used the external mike during recording, after the switchover to inbuilt mike I cant hear any sound.
   But if I start the recording with inbuilt mike and in between recording if I plug in the external mike and later on when I play back I can only hear the sound up till where I used the inbuilt mike during recording , after the switchover to external mike I cant hear any sound.
   So in brief both my external and internal mikes are working fine, only problem is that if I start recording (using sound recorder) or voice call with one specific mike, I have to continue with it till the end. I can’t switchover to another mike in between the conversation (voice call) or recording, if I do so, I have to select the mike manually in chat software but while recording I cant even select manually because in laptop, it takes the mike whichever is in current use as default mike in recording tab(sound window). The green tick automatically (in recording device tab) switches over according to the use of mike. Though the green tick in the recording tab is switching over automatically according to use of mikes, its not picking up the sound after switch over during recording.
2. And also when I click on recording device tab in sound window and plug in external mike, though the green tick automatically switchovers from internal to external mike, while I speak both internal and external mikes volume meter respond to the sound inputs by rising and falling but if I take out external mike, green tick goes to internal mike and when I speak only internal mike volume meter respond to sound rising up and down not the external mike.
To resolve the issue I have tried following steps with no luck:
1.I have checked the mikes(internal and external) properties, the both mike shows to be enabled in general tab, in level tab the volume is set to 100 and in advanced tab , all options are selected.
2. In device manager I have got only one audio driver named as “IDT High definition Audio CODEC”. I have uninstalled the audio driver and reinstalled it using scan for hardware option
3. Uninstalled the audio driver in device manager and reinstalled the audio driver using recovery manager > advanced option> hardware driver re-installation.
3. I have updated the BIOS(Insyde F.65, 12/02/2010).
4. I tried to update the audio driver using below link but things went more worse so I did system restore (not factory setting though).
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-67051-1&lc=en&dlc=en&cc=us&...

Sounds like you need to upgrade to the iPhone 5s
The 5s has Touch ID
You can unlock your phone with your finger instead of typing in a key code
No swiping to unlock either, just touch the home button
You can enrol multiple fingers as well
Here is a video of it in action
http://www.apple.com/iphone-5s/videos/#video-touch
Or wait and see what iPhone 6 has to offer
That being said, as desiel vdub posted if the phone is up to your face, the proximity sensor should turn the screen off
And when you lower the phone turn it back on again
Not sure about the phone locking when your on a call doesn't sound right

Sending Faxes using internal modem and DSL

I found that I can receive a fax, but I cannot send one. When I try and send one the internal modem tries to connect to the internet using "internet connect". It searches for a number to connect to the internet. Since I am using DSL now I don't have a phone number to dial into the internet. If I put my phone number in it calls me and gets a busy signal.
Can someone tell me how I should be configuring the internal modem?

From the Knowledge Base at
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1797.html
Sending a fax
You can fax files directly from your computer to any fax machine or computer that is set up to receive faxes. If your computer has a modem that is connected to a phone line, it is automatically configured to send faxes.
Open the document you want to fax.
Choose File > Print.
Choose Fax PDF from the PDF pop-up menu.
Type the fax number of the user you want to receive your fax in the To field.
You can also choose users directly from Address Book by clicking the Address Book button to the right of the To field. Be sure you have a fax number listed for each user you choose in Address Book. For more information about using Address Book, see Address Book Help, available in the Help menu when Address Book is open.
If necessary, type the dialing prefix required for the phone system you're using in the Dialing Prefix field. (For example, if you need to dial a 9 to access an outside line, type 9 in the Dialing Prefix field.)
If you want to send a fax through a modem other than your computer's built-in modem, choose it from the Modem pop-up menu.
If you want to send a cover page with your fax, click the Use Cover Page checkbox and type a message in the Message field.
If you need to change any of the preset faxing options, choose the type of options you want to change from the Fax Cover Page pop-up menu. (To see options for the application you're using, choose the application from the pop-up menu.)
If necessary, select options for the type you chose. (For example, you can select the number of copies you want faxed if you chose Copies & Pages in step 8.)
Tip: If you have a combination of options that you frequently use when faxing a document, you can save it as a "preset." After choosing your options, choose Save As from the Presets pop-up menu and type a name for the set of options. If you want to use this set of options when you fax a document, choose its name from the Presets pop-up menu.
Click Fax.
The fax is sent as soon as your modem is available. (For example, if you're using your modem to connect to the Internet, the fax is sent after you disconnect from your Internet service provider.)
You may want to send your fax at a later time. For example, you may want to send it at night when telephone rates are lower. Just choose Scheduler from the Fax Cover Page pop-up menu, and enter the time. Make sure your computer is on, is not asleep, and is connected to your phone line at that time.

IPhone 5s screen flashes on and off during voice calls?

Operation is perfect with every other app except whenever the phone detects I'm making or receiving a voice call. No problem on facetime.
The screen will instantly black out and to bring it back I have to press the main button, then screen will reappear but only for an instant before blacking out again.
It does not matter if the phone has been in standby or if I've been actively using it as the call comes in.
Its about the most frustrating thing I can imagine.
One clue, while I'm talking the phone will often mute itself as if my cheek activates the mute function.
I use no screen protector but I do use a case, it still does it when I take the phone out though.
It has done this since new and through at least one software update
Any help really appreciated, thanks,

My wife rang Apple and while both of us spoke to Apple on the land line using hands free and spoke to each other using our iPhone 5s we were able to see that my big paws shadowed the proximity sensor each time I moved in to stab a button! Problem solved! I didn't even know there was a proximity sensor and your reply would have led me to it, thanks.

Iphone 6 (Verizon,64GB,space gray) microphone works for text dictation and Siri but stopped working for calls and voice memos.

My iphone 6 the micorphone has stoppped working unless I speak loudly right into it and its still not clear during calls and voice memos. But it works just fine for Siri and text dictation. I use the earbuds for work so not sure how long its been going on. Only change is I updated to iOS 8.1.3. Not sure if I should exchange my phone or if its a software glitch since the same mic seems to work for some things and not others. Any ideas would be apreciated.
iPhone 6
Space Gray
64GB
Verizon

Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose any data by resetting, but it can cure some glitches.
If this does not help, setting it up as new device would be the next step:
How to erase your iOS device and then set it up as a new device or restore it from backups

Voice calls breaking up on EDGE with iphone and AT&T

When I am on a voice call using the iPhone on EDGE the callers voice often breaks up. This also happens when I dial voicemail and listen to messages.
This is my first time using AT&T. Is this normal for AT&T's EDGE network or is this possibly a problem with my iPhone. This happens even if I have full bars on EDGE. I've tried resetting the phone as new and getting a new sim card and updating the firmware but voices still break up. Has anyone else experienced this?

I got a replacement iphone and the problem with voice calls breaking up persists. I have no idea what the problem is since there are so many variables and I don't have all the information. I just know that I never had this sort of problem in the 9 years I was on Verizon with any phone. I really enjoy this device for everything besides the phone functionality. It would be cool if I could just pay for data on this phone without the voice so I could get a Verizon phone for voice and keep the iphone for data but I know that would never happen. Well, I still have a couple weeks to figure out what I'm going to do.

IPhone 5 voice call quality fade in and out. Noise Cancellation interference?

I've been having this huge problem with the iPhone5. The evidence i've collected seems to indicate this is a problem with all iPhone5's.
On calls in certain places both indoors and outdoors, the callers voices over the iPhone5 fade in and out. Their voices occasionally completely fade completely away, and only come back momentarily. The low volume for 50% of the time forces me to raise the volume, but raising the volume does not help because when the voice does come back, the volume is too loud for my ears.
I went back to the Apple store and they are not able to help me. They suggested a clean restore, which I did. They offered to replace the phone, which I did, but it is the same problem.
- iPhone 5 vs. iPhone 4S, the fading does not occur. I make the call to the same voice mail system I have, and the sounds from the other side are consistently the same volume for the 4S, but fades in and out for the 5.
- I connected up a 8mm jack between my iPhone 5 and my mac in an attempt to record this problem. In that instance, the sounds from the voice mail DO NOT fade in and out. I did find out that the dynamic range on the iPhone 5 is MUCH greater than that of the iPhone 4S, for some strange reason.
- When I hold the phone up to my ear, the fading in and out does occur, but it is less noticeable. But it's still there.
- When I leave my work area the problem goes away. However, because the iPhone 4S on the same AT&T service does not have this problem, this leads me to believe it's NOT a lack of transmission power from the AT&T cell tower. Rather, it is a reception issue at the iPhone5 side.
- I turned off LTE, data and then made the calls. Same issue.
I use this phone to make 60 minute calls for conference calls frequently. I cannot use it. Please advise. I am seriously considering returning this phone. Except i've sold my old iPhone 4 already. I'm in a bad place. Please help.
Here's another post of a fellow with the same exact problem.
http://forums.macrumors.com/showthread.php?t=1456404
Apple, please look into this. I believe this is a problem with the noise cancellation software.

I've got an update on this problem with fading volume. I've isolated it to the set volume on the phone for voice calls when using headphones. When the headphone volume is set between 1 and 6 (out of 16 squares) the callers volume will consistently fade in and out. The fading which is normal to zero volume at 2-5 Hz is serious enough that normal conversation is impossible. When the volume is raised above 6/16 then the callers voice stabilize and I can hear all their words again. Unfortunately, at 6/16 volume their voices are too loud for the headphones.
Furthermore, when headphones are plugged in, and I initial a call after the iphone5 was idle for several minutes, the first dial tone has preceded by a very loud pop an the tone, as though there was too much pressure (charge) that was dissipated all at once.
Other details:
- I used 3 different earphones, iPhone 4 headphones, altec earphones, an the new iPhone 5 earbuds. Same.
- I turned on and off lte, data, Bluetooth, wifi. Problem persists unaffected.
- when switching to iPhones earpiece and mic, the fading is gone.
- I have 3 out of 5 bars where I teste this, in the city outside and on hwy 5 in central California. Same symptoms in all places I've tested.
- I have exchanged my phone at the apple store. Same issue with both iPhones an I suspect all ipjone5s.
- the ipjone4s does NOT have this problem when the volume is set lower. I can tell that the iPhone 5 must have a new audio filter to make the sounds have larger dynamic range. I liked the 4s better, because it is easier on the ears!

Fax picks up fax AND voice calls

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