Fax server dialing rule stop working

Hi all,
Our shard fax server stop working for unknown reason. All fax will become Pending. However, if I enter the number manually(91xxxxxxx), the fax working as normal. If using the format(+1 (xxx) xxxxxxx) as usual, it goes to pending. It looks
like dialing rule not apply anymore. I check the dialing rules, and they are still there. Anyone know how to fix it or what case it? Thank you very much.
We use 2008 R2 Standard, and USR USB fax modem.
Fox

Hi,
Maybe it is caused by the format of the rule is incorrect. Please try to refer to the following thread and article to see if it helps.
Dialing Rule Problem (+1)
http://social.technet.microsoft.com/Forums/windowsserver/en-US/ccd2b7da-1ae3-4be6-9a99-d84bcf6b28a9/dialing-rule-problem-1?forum=winserverprint
Dialing rules overview
http://technet.microsoft.com/en-us/library/cc759614(v=ws.10).aspx
Best Regards,
Andy Qi
Andy Qi
TechNet Community Support

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