Fax Service crashing regularly

Question

Hi,
the Fax Service on my 2008 Server x64 crashes on about 30% of received faxes. The fax is received and put into the Queue folder. It is visible correctly in the inbox of Windows Fax and Scan. However it is never delivered by SMTP to the receiver configured.
The event 1000 logged is always the same:
Faulting application fxssvc.exe, version 6.0.6001.18000, time stamp 0x4791a273, faulting module msoeacct.dll, version 6.0.6001.18000, time stamp 0x4791ad40, exception code 0xc0000409, fault offset 0x00000000000362f7, process id 0x19c, application start time 0x01c8a4920074d366.
I tried to configure different SMTP servers including the SMTP server on the same 2008 server however the service still crashes regularly. SMTP server works with anonymous access and has no spam filter installed.
Anybody has a similar problem?

Answer 1

Hello,
Please try to create a new user account and logon your Windows Server 2008 using this account.
After that, please check whether the crash issue still occurs.
As this issue might be caused by modem, I recommend you change the modem and have another test. If the issue still occurs with new user account and modem, please collect a memory dump to locate the root cause.  
Unfortunately, debugging is beyond what we can do in the TechNet Forum.
A support call to our product service team is needed for the debugging service.
I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for further investigation.
For more information on available CSS services, please click here:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607.
Thanks for your understanding!
Best Regards,
Neo Zhu