Fax test shows passed but fax doesn't work comm error

new machine . fax test passed but when fax is trying to be sent comes back as comm error. help

Hi @farmerj15 ,
I see by your post that when you try to send a fax you are getting a comm error, the fax test all passed. I will do my best to help you.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
I have provided a document to go through the steps to see if that will resolve the issue.
Cannot Send or Receive Faxes.
Sorry for all the questions, but it will help to resolve this issue quicker if you are still having issues.
Please let me know the following:
Can you receive a fax?
What kind of line do you have? (Analogue, DSL, Cable Modem)
Where is the fax cable connected to? (modem, wall jack)
Are you using a filter?
Are you using the 2 wire fax cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to)
Is there a phone also connected the printer?
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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