Fax won't send

Fax won't pick up on other end put that line can relax to me

Hi @Kristlcler ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
I am having trouble what it is that you are trying to say here.
Please answer the following questions;
1. What Operating System are you using? Press the link to find out, in case you don't know already. http://whatsmyos.com/
2. What printer are you using?
3. How is your fax set up?
4. Are you using a DSL or VOIP phone line?
5. How is your printer connected to your computer? Wireless or USB?
6. What is the issue you are experiencing in detail.
Look forward to hearing back from you.
I worked for HP.

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Faxes won't send through Apple USB modem

I'm trying to use PageSender to send faxes via my Apple USB external modem. Every time I try to send a fax, I get an error message that says my modem is in use. The tech people say that my external modem is supposed to show up in the Printer Setup Utility and in the Print and Fax preferences, but it doesn't appear either place. They're puzzled. Before I installed PageSender, I was trying to send a fax using the OS X built-in fax capability, but I kept getting a message about a software error and the faxes would be put on a 5-minute hold for sending later, when the same thing would occur again. Anybody got an idea about what's happening? Are there updated drivers or anything else to update?

I too am trying to use pagesender. I can fax from the server, but not from client imacs. Using apple usb modem as well. The faxes won't go over to pagesender- just hangs in the printer que on the client computer. All computers can see one another on the wired network and a DIR-130 router. We share a network printer with no problems.
Pagesender support has been helpful, but they don't offer live support. If anyone knows an apple consultant who can walk me through the process on the phone I would be interested.
Thanks

Fax won't send Email

I have an Apple usb modem hooked up to a phone line. When it receives a fax it will put it into the Faxes folder, but no email is sent.
I put in the email address, but then wondered about other mail settings. What smtp settings is being used to send an email? How do I set it? Another article said that the machine needed a static IP, which it has, but its a static IP on a private network, if that makes a difference.

For future reference, an Xserve needs outgoing mail service enabled for this to work. Check the mail.log for errors in Console to hints to this.

Won't send fax

fax dials, then beeps appropriately, but fax won't send. Printed report says "Fax send report is set ot off." I unplugged and plugged back in....no luck.
Cynthia b

1) I'd suggest turning the fax report to "on" to record what the problem is.
2) Check all connections and ensure that you've got a dial tone on the phone line.
3) Was it working before?
4) Has anything changed (different phone company perhaps?)
I do NOT work for HP

My FaxDocument is not functioning it won't send a fax what can/must I do. I purchase 25 fax package

Greeting I purchase a package for the FaxDocument on my MAC Book Pro and I can or it won't send any document what must/can I do to solve this problem? Have been trying to send a document for the past 3 days. It rotating like it is trying to send but nothing is happening.

I have a similar problem.
I purchase 25 fax package but they did not give me an account login and password so it appears as if I did not purchase anything.

Have a MX470. Only faxed about 15 times 10 of those not successful. Now it won't send fax

Bought a MX470 less than a year ago. Canon by phone helped me set it up. Worked a few times now it won't send out a fax. Printed out Activity Report. Mixtures of Modes TRANSMIT, AUTO RX, MANUAL TX, MANUAL RX. Only about 5 went through in the result column and the mode was transmit. The remaining results indicate NG with the above Modes changing each time. What have I done?

Hi grandma,
Please ensure that the phone line attached to your printer has not become disconnected from the unit. Once this has been verified, you can try disabling the dial tone detect function of the fax to see if this will allow you to fax successfully. To do this, please follow these steps from the operation panel of the unit:
1. Press the FAX button.
2. Press the SETUP button (looks like a pair of pliers and a screwdriver).
3. Use the left/right arrow buttons to select FAX SETTINGS, then press the OK button.
4. Use the left/right arrow buttons to select ADV. FAX SETTINGS, then press the OK button.
5. use the left/right arrow buttons to select DIAL TONE DETECT, then press the OK button.
6. use the lef/tright arrow to select OFF, then press the OK button.
7. Press the FAX button to return to the main fax screen, then attempt to fax again.
This didn't answer your question or issue? Please call or email us using one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

2nd fax won't work at Laserjet Pro 400 MFP M425DN

I have recently bought the HP Laserjet Pro 400 MFP M425DN, which is working almost fine.
The problem is when i do want to send a fax, it will send it, but after that the second fax won't be able to send. I just get the message 'communication error'. Also, the beep-sound the machine makes when you normally push a button on the touchscreen, becomes REALLY soft instead of a hard beep.
The only way to solve this problem is to open the papertray and close it again. This is annoying due the fact that i have to send more than one fax a at time.
PLEASE help

Hello try to send the first fax then push home button and then send second fax

My iPhone 5c won't send iMessages, snapchats, email from the Mail app, and it won't load YouTube. Other internet apps like Pandora and Instagram work fine though. Any suggestions on how I can fix this?

A couple days ago I first noticed the problem when snapchats would appear on my lock screen but when I opened the app I kept getting the error message that the app was not able to refresh my story. Then the next day I was no longer able to send iMessages, they wouldn't go through and would only reach the second party when I sent them as text messages. Also, YouTube won't load and Mail won't send or receive email. I've already tried restarting my phone but there was no change. At first I thought my network connection was the problem but Instagram, Safari, Vine and Pandora all work perfectly. Any suggestions?

Try this procedure to be sure of a proper restart.
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)
I would also try: Settings > General > Reset > Reset Network Settings

My iPhone 5 won't send texts without wifi, even when I have 4G. It also won't make calls. Any ideas?

My iPhone 5 won't send texts without wifi, even when I have 4G. It also won't make calls. Any ideas?

Do you have a cellular plan with data and SMS activated?

My Iphone 5 won't send pictures or accomplish group messaging. Please advise! If cannot be fixed soon I will switch to the Galaxy phone. Anyone else having this issue?

My iphone 5 won't send pictures or accomplish group messaging. Anyone else having this problem? Will be switching to Galaxy if not fixed soon.

Hi celtics3456,
If you are having issues with intermittent message delivery in Messages, you may find the following article helpful:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Regards,
- Brenden

Hi, I am wondering why my iphone won't send pictures through messages, I have MMS on and I have tried sending it with 3G on aswell and still doesn't work. Someone please help me :)

Hi, I am wondering why my iphone won't send pictures through messages, I have MMS on and I have tried sending it with 3G on aswell and still doesn't work. Someone please help me :)

Hey lozza567,
Thanks for the question. I understand that you are experiencing issues sending MMS messages. The following resource may provide a solution:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Issues with sending and receiving MMS
You will need these to send and receive MMS:
- An iPhone 3G or later.
- iOS 3.1 or later.
- A cellular data connection. MMS isn't available if you are using only Wi-Fi.
- A domestic MMS plan from your cellular provider. You may need an international messaging plan to send MMS to an international contact. Contact your carrier for more information.
- A roaming MMS when using a cellular provider's network different from your billing cellular provider's network. Learn more about roaming and contact your carrier for more information.
To resolve issues with sending and receiving MMS, follow these steps first
1. Go to Settings and turn airplane mode off.
2. Go to Settings > Messages and turn MMS Messaging on.
3. Go to Settings > Cellular and turn Cellular Data on.
4. Go to Settings > Cellular and turn Data Roaming on if you are roaming on a cellular provider network different from your billing provider's network.
5. Verify that you have a cellular data connection in the status bar at the top left of your iPhone.
6. Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.
7. Verify that you can send and receive SMS. If you are unable to send and receive SMS, see the "Issues with sending and receiving SMS" section, above.
8. MMS may not be available while on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.
9. Restart your iPhone.
10. Tap Settings > General > Reset > Reset Network Settings on your iPhone.
11. Reseat your SIM card.
If you are still unable to send or receive MMS, follow these steps
1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
2. Go to Settings > Messages and turn on group messaging if you are sending a group message.
3. Make sure that you are using the area code with the contact's phone number. When sending messages internationally, you also need the contact's international code.
4. Verify a "Pay as you go" MMS plan has enough available balance. Contact your carrier if unsure of your MMS plan or available balance.
5. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
6. If the issue occurs with a specific contact or contacts, delete and re-create the contact from the Contacts application. Create a new message to the newly created contact and try again.
7. Back up and restore your iPhone as new.
8. If your carrier has recently ported your phone number, the porting process may not be complete. Contact your carrier to confirm that the porting process is complete.
9. Contact your carrier to verify that you are provisioned to send SMS and are in an area with cellular coverage.
10. Contact your carrier to verify that there are no blocks or filters placed on your wireless account preventing you from sending SMS.
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Thanks,
Matt M.

Iphone 5 - I am trying to delete message threads and once I do, I go to text someone else and it won't send. HELP? I just don't want those messages on my phone anymore.

Iphone 5 - I am trying to delete message threads and once I do, I go to text someone else and it won't send. HELP? I just don't want those messages on my phone anymore. I have tried to restart my phone but when I do, the "deleted" threads show back up on my phone. I use iOS 7.1.

Hello Makayla,
It sounds like you're deleted message threads keep coming back after you restart the devie. I recommend starting by quitting all the running apps on your phone:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If the issue persists, backup your device to iTunes and then restore it as a new device and verify that it works.
How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.
Thank you for using Apple Support Communities.
Regards,
Sterling

.Mac won't send email from iphone

This used to work, but lately when I try to email a picture (taken with the iphone camera), from my .mac account on the iphone, it won't send.
Just tested it without a picture, IE sending jsut a text email and it won't do that either.
Any suggestions?

Any error message provided and if so, what is the error message?
I email photos with my .Mac account on my iPhone on a regular basis without any problems.
I just successfully emailed a photo with my .Mac account from my iPhone.

Firefox crashes upon open - won't send crash report; crash report info summarized below

I have one computer that crash every time I start Firefox. Ocassionally the firefox window will appear for less than a second and then the Crash Report Window shows up; most times it goes right to Crash Report Window. Then it is for some reason unable to send the crash repor; it keeps looping back to the crash report. I've checked my modem and router are operating correctly; I have another computer that's working fine. I've run scan for Trojans, viruses and still see the problem. Any help would be very much appreciated as I'm stuck at this point. For what it's worth, Internet Explorer has the same problem, crashing upon opening.
== Crash ID(s) ==
not available

Hello. I have a similar problem to the question of Ryan Vaught, (Firefox crashes upon open - won't send crash report; crash report info summarized below [MY] Firefox version: prior one to 3.6.7 Operating System: Windows XP Provessional). Mine is a bit different tho. Firefox seems to be crashing and my internet crashes right with it. When it does this, it also takes out some Win32 system .exe files. I too have ran AVG (Full Coverage /Purchased one) and then updated to Viper (Sunbelt Software) and it comes up clean of any viruses, etc. Once it crashes and I close Firefox, the crash report request comes up. When I hit send, it says it cannot be sent with no additional information as to why. I just updated Firefox to 3.6.7 and sure hope this helps, but it almost always happens when I am playing games that use flash. I can send a screenshot if you need it and feel free to edit my question if need be. I've checked my Viper settings and can get to all the websites so far trying to rule it out. Deleted my internet set up and then added it back as a new connection (hope that made sense), so I don't know who to be asking this question of, but hoping you may know the answer why I can't send the crash report. Whew! Sorry for the lengthy question/issue. Your help is greatly appreciated!! Carolyn Burnam
<blockquote>removed personal email -MJB</blockquote>

After update to OSX 10.9, Mail won't send attachments

Since upgrading to Mavericks (OSX 10.9), Mail (7.0) won't send email attachments using my employer's MS Exchange account. All other messages (without attachments) send just fine, and no Exchange server or account settings were changed. Attachments send just fine via the exchange web application, so it's not an account or mailbox size issue. The problem happens even with small attachments (I just tried one that was 173 kb).
After I hit send, the activity window says "adding message" for a time, then an error comes up "Cannot send message using the Exhange server" then give me an option to use my gmail or icloud which work fine.
Any ideas?

I actually was able to solve the issue using some info gleaned from other posts. I think it had to do with some exchange account settings from a prior version of Mail that were still on my machine and interfering with the new Mail app. Here's what I did to fix the issue.
Make sure I had a good backup in Time Machine (including system settings) in case something goes wrong
Delete Exchange account using "system preferences > internet accounts"
Close Mail
Show hidden files
Terminal command: defaults write com.apple.finder AppleShowAllFiles TRUE
Terminal command: killall Finder
Using Finder, locate and delete the file: ~/Library/Preferences/com.apple.mail.plist
Using Finder, locate and delete the folder(s) and all their contents: ~/Library/Mail/V2/EWS-(your exchange acct info)I actually had a couple of these "EWS" folders in there from prior times that I had setup my exchange account. Not sure why ... I just deleted them all.
Empty the recycle bin
Reboot the computer
Hide hidden files (not necessary, it's just my preference)
Terminal command: defaults write com.apple.finder AppleShowAllFiles FALSE
Terminal command: killall Finder
Open "system preferences > internet accounts" and setup Exchange account as if it were the first time.
It took a while for all my mailboxes to rebuild and everything to come in, but after the initial sync, Mail 7.0 now works perfectly with my Exchange account including sending mail with file attachments. It's actually a lot quicker to receive and send than the prior version of Mail.
It doesn't seem like a widespread problem, but I hope this at least helps you (eprasek) with your issue. Best of luck!

Fax won't send

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