Faxeditor view in IC web client

Hi,
I am working in IC web client 5.0. The requirement is to display texts from interaction record in fax editor. In standard navigation bar, you will find Fax icon and if you click you will see the view "faxeditor" of crm_ic application. The view contains an editor for creating and changing the data.
The current requirement is to get the data from interaction record and go to the fax view, and editor needs to display details like contact person no etc of interaction record.
Would you please suggest, what class or methods need to be look at for this requirement or what will be the better approach.
Thanks in advance.
With regards,
ravi

Hi Eyal,
I have followed these steps to get the result.
1. In MS word, I put the place holders like <BUS1006-LINE0> and in properties of the field - selected as merge field.
2. Then implemented BADI and put break point in BADI.
3. When in FAX view, I selected word doc template with check box, at this point, the process stops in BADI and here i am seeing value for this variable.
4. Then after clicking on the word document, one more window opens with template information , but it is showing <BUS1006-LINE0>.
Would you please suggest, why the values are not passed to MS word.
Or would you please explain briefly what you have done to send contact person information to MS word
Thanks a lot for your help  in  advance.
With regards,
Ravi

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