Faxing from 10.5.8

I have not been able to send a fax since upgrading to Leopard. I receive fine, but when I try to send I get nothing. When I try to connect the external modem I get the message "Cannot connect to communication device". My G4 iBook with Leopard and an internal modem will not send a fax either.
It seems to be a software setting of some kind, but I have not been able to solve it.

Hi Tony,
I was having problems as well and disabled an old fax application (FaxStf Pro) and viola!

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HP 6310 AIO Printer locks up and needs to be power-cycled when faxing from my PC.

I have an HP 6310 AIO Printer; Whenever I try to fax a document from my PC, the printer locks up (All lights flashing) and needs to be power-cycled. I can fax from the printer glass directly but unable to from my PC. Also the software communicates properly whenever I am scanning from the glass or feed tray. What would make it locks up and all light flashing? it seems as if whenever I generate the fax or scan from the PC end it locks up the printer.

Completely reload the full feature software and drivers for the printer.
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I worked for HP but now I'm retired!

Fax from computer to photosmart 7525 gets cancelled after spooling

I can fax directly from printer, but when I use the HP software or print function on the computer to set up fax and send, the progress goes from spooling to cancelled without any error notices. I have a Dell XPS 8500 running 8.1 and Photosmart 7525 connected by USB and wirelessly. They communicate just fine with the scan and print functions. Both are current on updates using the check for updates utility. I have a dedicated Voip phone line from Comcast and ther most current modem that I have slowed through the fax settings. I've spent hours reading forums on HP and Microsoft searching for exactly this issue. Please help

Hi @xskilledtrades
The truth is, I don't know what is causing the fax from computer function to fail. I understand from your description that the fax is cancelling after spooling, but that you can print and scan just fine as well as fax directly from the printer. I suspect the issue has something to do with the driver, thus I suggest we remove the driver and reload it.
Please use the following steps to delete the printer/fax from device and printers, and the driver from the server properties.
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
If the you continue to get an 'in use' message follow the steps in the document here; The Specified Printer Driver is Currently in Use
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
Thanks, I look forward to hearing back from you.
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Sunshyn2005 - I work on behalf of HP

Cannot send fax from my mac after upgrading to yosemite

I used to be able to send a fax from my Macbook Pro by using Preview and then printing the PDF to the fax capability on my Laserjet colorMFP M475dn.
After installing OS X Yosemite:
a dialog told me that "Some of the software for the printer is missing."
When I clicked the button to install, it then said "You need to install software to use this printer... If the software isn't available in Software Update, contact the manufacturer of your printer"
Then I downloaded .dmg files for both the laserjet and officejet (I also have a photosmart I use for scanning)
I deleted the printers and tried to re-add them
When I re-add the laserjet, fax does not show up on the Printer list.
How do I get the fax driver to install on OS X Yosemite?
This question was solved.
View Solution.

My apologies for keeping you informed about reset printing system.
i have attached the screen which tells where the Use option is.
also on the screen where it displays the list of printers wait for few seconds and see if it detects the Fax. It took approx 20sec for me.
Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

How can I send an e-fax from my iMac

How can I send an e-fax from my iMac to another iMac or a windown machine?

Read the suggestions in the following threads:
https://discussions.apple.com/thread/3416189
https://discussions.apple.com/message/23679130#23679130

Why can I no longer fax from my 7515 printer or from my desktop or laptop?

Why can I no longer fax from my 7515 printer or from my desktop or laptop?

Hi @Vickile
Welcome to the HP Support Forums. I understand that you are unable to access the eFax on your Photosmart 7515 printer.
I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read. It has the information regarding the eFax feature.
Regards,
Happytohelp01
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I work on behalf of HP

HP Officejet Pro 8600 fax from computer will not fax more than one page without canceling job

HP Officejet Pro 8600 MFP running on Windows 7 64 bit. I purchased this printer almost a month ago. The install was simple and straight forward with no apparent problems but when trying to fax from computer the program seems to be only able to fax one page faxes. Any multiple page faxes will show a message "spooling" for 10 to 15 seconds then it will cancel the entire fax. I have tried this in both wired and wireless modes with the same results. I have sent 30 page plus faxes from the printer without any problems, it is only the fax from computer that seems to have memory issues. Any solutions out there?

Have you tried updating the firmware on the printer?
If not, here is a link to the most recent firmware:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101905-4&cc=us&dlc=en&lc=en...
Try that and let me know if it helps to resolve your issue.
Best of luck,
Kyle
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Laserjet M 1530 MFP fax from pc not working

I installed the full driver for the Laserjet M1530 MFP on my Windows 8.1 PC and printing, copying, scanning and manual faxing (directly from the unit) all work fine.
This unit is connected to my PC via a USB cable, although I am connected to my company's network.
What I cannot do is fax from my PC, either a test page or a document from, say, Word.
I applied the IE11 fix, since I have Internet Explorer 11, and upgraded the firmware to the latest version, but still no luck.
The error message I get states that the unit is either off or disconnected, which it isn't.
Can anyone help?

Hi @gillesofi ,
I see that you are having issues sending faxes from the computer. I would like to help you out with this issue today.
I wasn't sure what fix you tried, but I see that you are using Internet explorer 11. It is possible that the shell interface of the HPsendfax app. uses the IE build. I know the HP Software Piggy Backs Internet Explorer. With the newer version of IE it could possible be interfering. Any version below IE 11 should be fine.
Make sure the USB cable is connected directly to the computer. (not a hub or docking station)
Temporarily turn off any Antivirus Software to make sure there isn't any interference.
Check to make sure the fax driver is installed. Access the Device Manager window.
How do I get into Windows Device Manager?.How do I get into Windows Device Manager?
If the there are any yellow exclamation marks or unknown devices listed for the printer, right click and update the driver.
You might have to click the + marks to check each section. Sometimes it is listed under Universal Serial Bus Controllers or Print Queues.
Was the fax listed in the Device Manager window?
How was it listed?
Your welcome to send a screen shot if you like.
Try faxing again from the computer.
Have you tried faxing from the HP Toolbox Software? (error message)
You might have to uninstall the HP Software and reinstall it again.
Uninstalling the Printer Software.
Perform a clean boot on the computer. This will prevent most third-party programs from interfering with the software installation, since some third-party programs can provoke this issue. Here is some information on how to perform a clean boot: Performing a Clean Boot in Windows. Temporarily turn off any Antivirus software.
Download, save and run the newest software available. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Select your operating system, click next and click on the software to download and install.
Try to fax again.
There is a FAX4Word plugin for Word. It allows easy print/merge to FAX machines. Other posters have used this as a substitute. This is just a work around till we can figure out why you are not able to fax from the software or third party software.
I have provided the steps for changing the settings in the ToolboxFX to receive faxes to this computer for future use, if you decide to do this. To turn it off you can do this from the printer's control panel, page 127. Laserjet M1536.
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
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Gemini02
I work on behalf of HP

Unable to send fax from computer

Hi,
I'm unable to send faxes from my computer (e.g, from Word). I get a message: "The device is disconnected or powered off", which is not true.
The printer is an HP LaserJet 1536dnf MFP.
The OS is Windows 7 Ultimate, 64-bit, with 8 GB RAM.
I have updated to the latest firmware from the HP site, and have downloaded the latest appropriate driver package for this printer from there as well (hp_M1530_MFP_full_Solution_usb_n_w.exe)
The installation goes normally, and there are no error messages.
The printer is working fine. I am able to print and scan from the computer without problems. I am also able to fax directly from the printer without problems. The only problem is not being able to send a fax directly from the computer.
For instance, in Word (the latest version), when I print to the HP fax printer (which has indeed been installed correctly on the computer), I get a message that the doc has been send to the printer. But no screen pops up letting me type a phone number, and after about 1 minute I get this error:
Have been on the phone for several hours to HP support, and although they did a complete uninstall, and reinstall, the problem persists.
I also downloaded and ran this file from HP: HPLJ_M1530_Fax_IE_11_utility.exe, which is meant to resolve a very similar issue for people who have this Microsoft KB installed (KB2898785), which somehow interferes with the fax exactly as I have described. I do indeed have that Windows update installed. However, running the file did not solve the problem, and there seems to be no way of uninstalling that KB.
So I am at a loss, and would appreciate any help, if anybody can think of anything.
Many thanks
Tim

Hi @Tim613 ,
I see by your post that you are unable to send a fax from the computer. I would like to help.
Since you are able to print and scan from the computer, you don't have a communication issue. The printer will also send a fax, so it isn't a hardware issue. It sounds more like something possibly on the computer is blocking the fax communication.
The Toolbox doesn't support Windows 7 64 bit, but you should still be able to fax through Third Party Software. (Word) Which you have already tried and it didn't work.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Try sending a fax again.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
Let me know the outcome.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

My printer worked great on Win XP and I could fax directly from the printer or from the computer. I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit. Everything works perfectly, except faxing from the computer.
If I run the fax test from the printer, the fax test PASSES. If I run the fax test from the computer, the fax test PASSES.
If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
It always worked on Win XP.
The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP. All the properties on the FAX printer look good.
I tried a usb connection, and a network ethernet connection, with the same results.
Printing and scanning all work fine. I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax. All just like I used to do before I upgraded to Win 8. When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled. No error codes are displayed, no clues as to why, no nothing. If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
Very bizarre.
This question was solved.
View Solution.

Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
http://technet.microsoft.com/en-us/library/cc730875.aspx
Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
Let me know and have a great day!

HP Officejet Pro 8600 - Faxes from Win 7 computer are cancelled

When attempting to fax from the computer (i.e. word doc) the fax is cancelled.
I have a wireless network, but the computer I am faxing from and the HP 8600 are connected to the router via RJ45 connections.
I can fax OK from the HP8600 control panel, and all other printing functions work OK from this computer and other wireless connected PC's.
I am running Windows 7 Home Premium SP1 on the computer I am trying to fax from.
I have read other forum entries that seem to indicate that only a USB connection allows faxing from the computer. Is this correct, or am I missing a driver for ethernet connected devices? Thank you.

Hey there @rich126 ,
I have been researching the issue you're having with your faxes from Microsoft Word being cancelled, when attempting to send a fax from your PC. I haven't found any concrete information stating that faxes will not work if an ethernet connection is being used, nor have I found any stating that it should work.
Could you try connecting a USB and then try faxing from your PC again and let me know what happens?
If you notice any other errors or messages please include them too and I will continue to look into this for you.
Uninstalling and reinstalling the printer may help, if you wish to give that a shot.
Enjoy the rest of your day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Why can't I fax from My HP Officejet Pro L7780 ? ?

I recently updated to Mavericks and for some reason I can't send a fax through my "HP Officejet Pro L7780 All-in One."
I used to be able to send faxes from "Word" or other Apps
When I look at the configuration: "System Preferences" -> "Printer & Scanners" I can add the printer only but I can't add the fax.
I have checked for software updates and have found none.
Some one please help.
Thanks

This problem has been solved in OS X update to 10.9.3!!
Thank to ALL!

How do I set up the fax program so I can send faxes from my mac

How do I set up the fax program so I can send faxes from my mac

Do you have a fax machine or fax modem? If not, then you cannot fax over telephone lines, but you can subscribe to one of many eFax services.

How to send a multiple-page fax from HP 8615?

I frequently need to fax a double-sided document, and would like to have both sides arrive as one document. (The fax recipient is an online fax service which forwards the fax as a PDF to a distribution list.) With other multi-function units, I would be asked if I wanted to add an additional page after the first one was scanned. The new HP8615 I just bought doesn't display this prompt - whether the first side of the page is scanned through the ADF or on the glass, as soon as the first page is scanned, the fax is sent. The recipient has to assemble multiple PDFs into one file.
Any suggestions? I do not want to copy the back side of the form just so I can stack both pages into the ADF. I'd rather not scan the form, front and back, to a file on the computer and then fax from there, either.
Thanks!

Thanks for the answer. It wasn't what I hoped to hear, certainly, but thanks for confirming what I suspected. It should have occurred to me to research this before buying this product. It's great otherwise!

Multifunction Printer/Scanner/FAX machines and FAXing from the desktop.

I've got a Canon MP530 thanks to an Apple Bundle and after a lot of gyrations, it has come down to be that neither I, Canon, nor Apple can make this unit send or recieve FAXs from the desktop!
Apple seems to be "stunned" (better word than "clueless") about this lack of functionality. Canon's response is (literally) "Buy a PC."
I know I can do software that will let me FAX but but that is not an option at this point. I've got four machines who all can plug into the same printer/scanner/unit and there's no reason that this machine shouldn't be able to send a FAX for me.
So, I'm here posting this message wondering if anyone has purchased an "All-in-one" unit (preferably part of an Apple bundle) that supports printing from the computer, scanning to the computer, and FAXing to and from the computer and that they've actually used (themselves) and seen work.

Yes absolutely. I set it up last Fall and have been using it until last week, at whick time I lost wireless connectivity with router for no reason at all. I can not remember how to do it now and I am looking for the answer myself.
This link to an online chat on www.hp.com with a tech might help you.
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=us&h_product=3204781&h_client=S-A...
I unfortunately upgraded my browser to IE8 last week and the chat support online does not support that browser. If you get an answer, I would appreciate it if you would post the answer on this thread so that I can re-learn it myself. Thanks. Good Luck.

Faxing from Mountain Lion with a multi-function printer

I recently upgraded to Mountain Lion from Lion. Of course, my Apple external modem hasn't worked since the initial upgrade.
I hadn't done too much about this, but it really is awfully convenient to fax from my computer, vs. printing something out and putting it in the fax machine. (I have a stand-alone one.)
I DO have a Canon multi-function printer (the MX870). When I set it up (which was a nigthmare) I didn't setup the fax portion because I HAVE a fax.
But now ... well, I'm tired of not being able to fax from my computer. So I know I SHOULD be able to, but I haven't been able to get it to work. I connected the phone line (it's on a splitter with the other portion going to our comcast cable modem.) But it's not visible via the "add print or scanner" preference. The manual is less than clear.
Do I need to add some Canon software? I'm not at home now, but I'm thinking I'll try that next.
Any help wold be much appreciated. I know I could buy a new external modem, but as I'm about to purchase a new Retina MacBook pro, I'd just as soon not!
(P.S. Perhaps this goes in networking.)

Yes absolutely. I set it up last Fall and have been using it until last week, at whick time I lost wireless connectivity with router for no reason at all. I can not remember how to do it now and I am looking for the answer myself.
This link to an online chat on www.hp.com with a tech might help you.
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=us&h_product=3204781&h_client=S-A...
I unfortunately upgraded my browser to IE8 last week and the chat support online does not support that browser. If you get an answer, I would appreciate it if you would post the answer on this thread so that I can re-learn it myself. Thanks. Good Luck.

Faxing from 10.5.8

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