Faxing from pc hp7520 photosmart software

I have an HP Photosmart 7520 all in one. It will not fax from the pc software. It will fax fine if i do it manually on the touch screen of the printer. What am I doing wrong? It seems simple enough when I am using the software to fill in the blanks and hit "fax". Thanks
Nancy

Hello piggy1943,
Welcome to the HP Forums.
I see that you are having some faxing issues when attempting to fax from your computer.
Please start off by going through the following document that deals with Setting up the HP All-in-One to Send and Receive Faxes. I just want to make sure that we have all the settings in place and that the printer is set up properly as well.
Write me back and let me know if you had any issues or not. Feel free to ask any other questions of any concerns you may have.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Fax from computer to photosmart 7525 gets cancelled after spooling

I can fax directly from printer, but when I use the HP software or print function on the computer to set up fax and send, the progress goes from spooling to cancelled without any error notices. I have a Dell XPS 8500 running 8.1 and Photosmart 7525 connected by USB and wirelessly. They communicate just fine with the scan and print functions. Both are current on updates using the check for updates utility. I have a dedicated Voip phone line from Comcast and ther most current modem that I have slowed through the fax settings. I've spent hours reading forums on HP and Microsoft searching for exactly this issue. Please help

Hi @xskilledtrades
The truth is, I don't know what is causing the fax from computer function to fail. I understand from your description that the fax is cancelling after spooling, but that you can print and scan just fine as well as fax directly from the printer. I suspect the issue has something to do with the driver, thus I suggest we remove the driver and reload it.
Please use the following steps to delete the printer/fax from device and printers, and the driver from the server properties.
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
If the you continue to get an 'in use' message follow the steps in the document here; The Specified Printer Driver is Currently in Use
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Laserjet M 1530 MFP fax from pc not working

I installed the full driver for the Laserjet M1530 MFP on my Windows 8.1 PC and printing, copying, scanning and manual faxing (directly from the unit) all work fine.
This unit is connected to my PC via a USB cable, although I am connected to my company's network.
What I cannot do is fax from my PC, either a test page or a document from, say, Word.
I applied the IE11 fix, since I have Internet Explorer 11, and upgraded the firmware to the latest version, but still no luck.
The error message I get states that the unit is either off or disconnected, which it isn't.
Can anyone help?

Hi @gillesofi ,
I see that you are having issues sending faxes from the computer. I would like to help you out with this issue today.
I wasn't sure what fix you tried, but I see that you are using Internet explorer 11. It is possible that the shell interface of the HPsendfax app. uses the IE build. I know the HP Software Piggy Backs Internet Explorer. With the newer version of IE it could possible be interfering. Any version below IE 11 should be fine.
Make sure the USB cable is connected directly to the computer. (not a hub or docking station)
Temporarily turn off any Antivirus Software to make sure there isn't any interference.
Check to make sure the fax driver is installed. Access the Device Manager window.
How do I get into Windows Device Manager?.How do I get into Windows Device Manager?
If the there are any yellow exclamation marks or unknown devices listed for the printer, right click and update the driver.
You might have to click the + marks to check each section. Sometimes it is listed under Universal Serial Bus Controllers or Print Queues.
Was the fax listed in the Device Manager window?
How was it listed?
Your welcome to send a screen shot if you like.
Try faxing again from the computer.
Have you tried faxing from the HP Toolbox Software? (error message)
You might have to uninstall the HP Software and reinstall it again.
Uninstalling the Printer Software.
Perform a clean boot on the computer. This will prevent most third-party programs from interfering with the software installation, since some third-party programs can provoke this issue. Here is some information on how to perform a clean boot: Performing a Clean Boot in Windows. Temporarily turn off any Antivirus software.
Download, save and run the newest software available. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Select your operating system, click next and click on the software to download and install.
Try to fax again.
There is a FAX4Word plugin for Word. It allows easy print/merge to FAX machines. Other posters have used this as a substitute. This is just a work around till we can figure out why you are not able to fax from the software or third party software.
I have provided the steps for changing the settings in the ToolboxFX to receive faxes to this computer for future use, if you decide to do this. To turn it off you can do this from the printer's control panel, page 127. Laserjet M1536.
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

NEED HELP TO FAX FROM MY PRINTER ASAP!

how do i start set up process to send a fax from my HP Photosmart D110a series printer?

Unfortunately The HP PhotoSmart D110a doesn't support the faxing feature. This printer only supports Print, Scan, Copy, ePrint, and print apps.
I work for HP but my posts and replies are my own thoughts.
If I have solved your issue, please feel free to provide kudos
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Can't send fax from Laptop to printer Photosmart 7525

I'm unable to send fax's from this laptop to the fax at this time. Would like to know if malware or anti virus software could be the problem? It had been working in the past! I have malwarebites & panda cloud antivirus installed on this machine!

Hi centerfire,
Welcome to the HP forums!
I'm sorry to hear you've been having issues faxing, but I will do my best to help you out
Are you trying to send a fax to the Photosmart 7525 using the PS 7525 software on the PC?
If not, what program/app is it you're using to fax from your PC to your printer?
Are you able to use the fax on the machine (PS 7525) to send/receive to other fax machines?
Any other details you can provide would be great, and then I will do my best to offer some suggestions!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

I can't scan from my HP photosmart premium, now that i updated my Lion software. Can anybody help?

i can't scan from my HP photosmart premium, now that i updated my Lion software. Can anybody help?

http://support.apple.com/kb/HT3669 for starters.

I can't fax from my Photosmart 7510.

Please e-mail me at {Personal Information Removed} my old e-mail no longer works.
I am set up with eFax and ePrint, but I cannot fax from my Photosmart 7510. What do I do?

Hello again thelids,
Please for your privacy, do not post any iformation that can identify you, such as email addresses, or phone numbers. Now if you will go here and follow the steps under "Send a fax" it will tell you how to send a fax via eFax. Honestly it is pretty much the same as sending a fax the traditonal way. Just touch eFax, dial the number, put want you want to fax on the glass, or through the feeder no top, and start the fax. If you need anymore help, let me know.
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What software do I use to send FAXes from my IMAC?

What software do I use to send FAXes from my IMAC?

I'd recommend looking in the Mac App Store for fax apps. BTW do you have a modem or do you have an AIO printer with fax capability?

Cannot send fax from my mac after upgrading to yosemite

I used to be able to send a fax from my Macbook Pro by using Preview and then printing the PDF to the fax capability on my Laserjet colorMFP M475dn.
After installing OS X Yosemite:
a dialog told me that "Some of the software for the printer is missing."
When I clicked the button to install, it then said "You need to install software to use this printer... If the software isn't available in Software Update, contact the manufacturer of your printer"
Then I downloaded .dmg files for both the laserjet and officejet (I also have a photosmart I use for scanning)
I deleted the printers and tried to re-add them
When I re-add the laserjet, fax does not show up on the Printer list.
How do I get the fax driver to install on OS X Yosemite?
This question was solved.
View Solution.

My apologies for keeping you informed about reset printing system.
i have attached the screen which tells where the Use option is.
also on the screen where it displays the list of printers wait for few seconds and see if it detects the Fax. It took approx 20sec for me.
Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

OSX Yosemite cannot send fax from computer

OS X Yosemite. Photosmart 7250
fax from printer - returns "Communication Failure", no code, message in Fax Queue.
I am not prompted to enter a phone#. Fax goes to fax queue and hangs.
Manual Fax from device works fine, phoneline communication is good.
HP Utility can communicate with FAX device.
HP Utility can test Fax device, successful.
Can test FAX device from web page, successful.
checked firmware - up to date
downloaded and installed latest HP software, drivers released 10/22/2014
wiped HP printers and did a clean install.
Did a hard power reset.
In other words, have done everything HP says at least once or twice.
Oh, this worked BEFORE Yosemite.
HP software is listed as for Yosemite OSX 10.10 on website.

It was ADOBE Acrobat.
Adobe puts their own print dialog between user and OS.
I bypassed this and used the system dialog. It prompted for phone number and I sent and received a fax using HP's fax test number, 1-888-473-2963
NOTE to HP :
Your online help desk could have saved me 2 hours of frustration if they asked these questions:
Is your application using its own print dialog?
Have you tried faxing from the OS print/fax dialog?
This question should be asked BEFORE all other diagnostic tests!
Now I gotta go talk to Adobe!

HP 6310 AIO Printer locks up and needs to be power-cycled when faxing from my PC.

I have an HP 6310 AIO Printer; Whenever I try to fax a document from my PC, the printer locks up (All lights flashing) and needs to be power-cycled. I can fax from the printer glass directly but unable to from my PC. Also the software communicates properly whenever I am scanning from the glass or feed tray. What would make it locks up and all light flashing? it seems as if whenever I generate the fax or scan from the PC end it locks up the printer.

Completely reload the full feature software and drivers for the printer.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Why can I no longer fax from my 7515 printer or from my desktop or laptop?

Why can I no longer fax from my 7515 printer or from my desktop or laptop?

Hi @Vickile
Welcome to the HP Support Forums. I understand that you are unable to access the eFax on your Photosmart 7515 printer.
I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read. It has the information regarding the eFax feature.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Unable to send fax from computer

Hi,
I'm unable to send faxes from my computer (e.g, from Word). I get a message: "The device is disconnected or powered off", which is not true.
The printer is an HP LaserJet 1536dnf MFP.
The OS is Windows 7 Ultimate, 64-bit, with 8 GB RAM.
I have updated to the latest firmware from the HP site, and have downloaded the latest appropriate driver package for this printer from there as well (hp_M1530_MFP_full_Solution_usb_n_w.exe)
The installation goes normally, and there are no error messages.
The printer is working fine. I am able to print and scan from the computer without problems. I am also able to fax directly from the printer without problems. The only problem is not being able to send a fax directly from the computer.
For instance, in Word (the latest version), when I print to the HP fax printer (which has indeed been installed correctly on the computer), I get a message that the doc has been send to the printer. But no screen pops up letting me type a phone number, and after about 1 minute I get this error:
Have been on the phone for several hours to HP support, and although they did a complete uninstall, and reinstall, the problem persists.
I also downloaded and ran this file from HP: HPLJ_M1530_Fax_IE_11_utility.exe, which is meant to resolve a very similar issue for people who have this Microsoft KB installed (KB2898785), which somehow interferes with the fax exactly as I have described. I do indeed have that Windows update installed. However, running the file did not solve the problem, and there seems to be no way of uninstalling that KB.
So I am at a loss, and would appreciate any help, if anybody can think of anything.
Many thanks
Tim

Hi @Tim613 ,
I see by your post that you are unable to send a fax from the computer. I would like to help.
Since you are able to print and scan from the computer, you don't have a communication issue. The printer will also send a fax, so it isn't a hardware issue. It sounds more like something possibly on the computer is blocking the fax communication.
The Toolbox doesn't support Windows 7 64 bit, but you should still be able to fax through Third Party Software. (Word) Which you have already tried and it didn't work.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Try sending a fax again.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
Let me know the outcome.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

My printer worked great on Win XP and I could fax directly from the printer or from the computer. I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit. Everything works perfectly, except faxing from the computer.
If I run the fax test from the printer, the fax test PASSES. If I run the fax test from the computer, the fax test PASSES.
If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
It always worked on Win XP.
The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP. All the properties on the FAX printer look good.
I tried a usb connection, and a network ethernet connection, with the same results.
Printing and scanning all work fine. I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax. All just like I used to do before I upgraded to Win 8. When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled. No error codes are displayed, no clues as to why, no nothing. If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
Very bizarre.
This question was solved.
View Solution.

Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
http://technet.microsoft.com/en-us/library/cc730875.aspx
Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
Let me know and have a great day!

Why can't I fax from My HP Officejet Pro L7780 ? ?

I recently updated to Mavericks and for some reason I can't send a fax through my "HP Officejet Pro L7780 All-in One."
I used to be able to send faxes from "Word" or other Apps
When I look at the configuration: "System Preferences" -> "Printer & Scanners" I can add the printer only but I can't add the fax.
I have checked for software updates and have found none.
Some one please help.
Thanks

This problem has been solved in OS X update to 10.9.3!!
Thank to ALL!

Faxing from pc hp7520 photosmart software

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