FCP to Compressor.....then.... nothing.....

Question

Hi, had a look around and I can't see anything like my problem.... which is weird....
Long story short, using a different mac as mine is dead....
Had to install FCP etc on this machine , a 2.7 IBM G5 loaded with RAM and G card.
Exporting a FCP project to compressor.... Compressor launches, and then nothing.....
I can't see the batches..... I can't see nothing... just the menu bar that says Compressor.
Been in the window menu, to unhide everything, all comes back but the batches...
Tried file, new batch, nothing....
Tried to reinstall all applications, nothing..
Deleted the Compressor.saved.moduleLayout file, nothing.
Anyone can think of something else?
this is quiet urgent as I need to export flv files this week end and I need compressor to work for that...
Would appreciate your help..
Cheers
Steph

Answer 1

Hi,
*I have the exact same problem. A not one of the most friendliest guys at apple support send me this:*
*It didn't help me and took about 2 hours.....*
*Sorry for the no help I'm stuck as well....*
*Maybe it works for you???*
Jay
+Hello from Apple!+
+Link: http://www.info.apple.com/kbnum/n302845-en+
+Compressor: Troubleshooting basics+
Issue
+If Compressor isn't starting up properly or performing normally, try these basic troubleshooting steps to remedy the situation. These steps are fundamental, basic things to try that are most effective in getting Compressor into good working order.+
+This is the right place to start if you are attempting to to submit a batch and you see the following message:+
+Unable to submit to queue. Please restart your computer or verify your Compressor installation is correct.+
Solution
+Confirm versions+
+Update to the latest software versions.+
+Choose Software Update from the Apple menu and make sure that you have the most recent updates for your versions of Compressor, QMaster, QuickTime, and other important system files. Installing the latest updates ensures that your software has the latest improvements and enhancements.+
+Check compatibility and driver versions for third-party devices.+
+If you're using a third-party capture card, storage system, input device, or something else, check the support area on the manufacturer's website to be sure that you're using the latest version of the relevant driver or other software for your device.+
+Confirm your computer's name in Sharing+
+A Computer Name and a Local Hostname must be populated in the Sharing pane in System Preferences (even if sharing is not enabled for any services).+
+Choose System Preferences from the Apple menu.+
+Click Sharing.+
+If the Computer Name field is blank, enter a name.+
+Click the Edit button.+
+If there is not a name in the Local Hostname field, enter a name.+
+Delete the User Preferences+
+You can resolve many issues by restoring Compressor back to its original settings. This will not impact your project files. To reset your Compressor user preference settings to their original state, do the following:+
+In the Finder, go to ~/Library/Preferences—the tilde (~) represents your Home folder.+
+Remove the following files from the Preferences folder:+
com.apple.Compressor.CompressorSharedService.plist
com.apple.compressor.Compressor.plist
+Note: This will not delete any custom settings that you may have created. Custom settings are stored in ~/Library/Application Support/Compressor.+
+Repair File Permissions+
+Close all the files and applications that you have open.+
+Open Disk Utility (located in the Utilities folder in Applications) and select your startup disk in the list on the left.+
+Click First Aid.+
+Click the Repair Disk Permissions button.+
+Remove and reinstall Compressor+
+To reinstall Compressor effectively, you need to remove the application, its receipts and associated files, then install Compressor and use Software Update to install additional updates. Follow the steps below to completely reinstall a fresh copy of Compressor. Note: Make sure that you have the installation discs for the application that Compressor was bundled with and the serial number handy before starting this.+
+Use Finder to remove the following listed items:+
+/Applications/Apple Qadministrator.app+
+/Applications/Apple Qmaster.app+
/Applications/Compressor.app
+/Applications/Utilities/Batch Monitor.app+
+/Library/Application Support/Apple Qmaster (the folder)+
/Library/Frameworks/AECore.framework
/Library/Frameworks/Compressor.framework
/Library/Frameworks/MediaServerAPI.framework
/Library/Frameworks/Qmaster.framework
+/Library/Logs/Qmaster (the folder)+
+/Library/PreferencePanes/Apple Qmaster.prefPane+
/Library/Receipts/Compressor.pkg
/Library/Receipts/Qmaster.pkg
/Library/Receipts/Qmaster_Frameworks.pkg
+/Library/StartupItems/Qmaster (the folder)+
+In Finder, choose Go > Go to Folder.+
+Type the following path:+
/usr/sbin/
+Click the Go button.+
+Locate the following items from that Finder folder, and drag them to the Trash:+
qmasterca
qmasterd
qmasterprefs
qmasterqd
+In Finder, choose Go > Go to Folder.+
+Type the following path:+
/var/spool/qmaster/
+Click the Go button.+
+If there are any folders inside the qmaster directory, drag them to the Trash.+
+If you have Motion installed, drag it from the Applications folder to the Trash.+
+From your install disc, reinstall Compressor and Apple Qmaster (and Motion, if applicable).+
+When finished, use Software Update (under the Apple menu) to update your software to the latest version.+
+Related documents+
+306528 Motion 3: Project presets missing+
+Thank you,+
Apple
+**This message has been auto-generated. Please do not reply to this email. Replies will be ignored.+
+If you still have questions, be sure to visit Apple's award-winning Service & Support site. You'll find tons of helpful technical articles, information, tutorials, product manuals, software updates, and more that will help you get the most out of your Apple product.+
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+iMac users can chat online with a live support agent, 24/7, on our iMac Support site. If you have an iMac G5, you can also get help from our Troubleshooting Assistant there too.+
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